Job Search Results for call center

We are seeking a SCADA Engineer II or III to support the design, implementation, operation, and maintenance of Supervisory Control and Data Acquisition (SCADA) systems across our data center... More operations and renewable energy portfolio, including Wind, Solar, and Battery Energy Storage Systems. This role will support reliable, secure, and efficient system performance through hands-on engineering, troubleshooting, and collaboration with internal and external stakeholders. Responsibilities: ? Assist with the design, configuration, and support of SCADA systems used to monitor and control electrical and mechanical equipment. ? Serve as a technical resource for operations, IT, vendors, and field teams. ? Provide guidance and support for NERC CIP compliance and cybersecurity requirements.? Support commissioning activities and system upgrades. Participate in after-hours support through a team on-call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a HCI Platform Analyst that is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid... More platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards.Day to Day Responsibilities:? Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.? Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.? Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.? Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.? Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.? Support provisioning and management of virtual machines, storage resources, and cluster configurations.? Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.? Support and troubleshoot infrastructure components including compute, storage, and network layers.? Monitor infrastructure performance (CPU, memory, storage, latency) and escalate issues when thresholds are exceeded.? Assist with OS installations, system builds, and server provisioning activities.? Support license management tracking and validation for infrastructure platforms and software.? Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.? Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.? Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.? Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.? Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.? Follow operational runbooks for incident response, change implementation, and maintenance activities.? Troubleshoot L2-level infrastructure issues and escalate complex problems with clear diagnostics.? Maintain system documentation, runbooks, and inventory records.? Participate in 24?7 on-call rotation, providing after-hours support for infrastructure incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Senior AI Product Owner to lead the vision, strategy, roadmap, and delivery of AI-powered contact center solutions and various other projects. This individual will serve... More as the primary liaison between business stakeholders, call center operations, engineering teams, and AI specialists, ensuring business needs are translated into actionable product requirements. The Product Owner will own and prioritize the product backlog, define epics and user stories, establish acceptance criteria, facilitate sprint planning and backlog grooming sessions, and drive Agile delivery from concept through deployment. This role will be responsible for managing stakeholder expectations, defining product KPIs, aligning priorities across multiple teams, conducting release planning, and ensuring AI initiatives deliver measurable business value. The ideal candidate will have experience leading AI-driven products in an agile environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Maintenance Manager is responsible for leading all maintenance and facility operations within a distribution center environment. This role oversees maintenance teams, drives safety and... More operational performance, manages budgets, ensures regulatory compliance, and maintains the reliability of equipment and facility systems. The position is heavily focused on preventative and predictive maintenance, team leadership, customer satisfaction, and continuous improvement.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $126k per year. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated Security Operations Center (SOC) Analyst to join our team in delivering robust detection and response capabilities. As a key member of our 24/7 SOC, you will be responsible... More for monitoring our environment, triaging security alerts, and driving the investigation process. This role is essential to maintaining the security posture of our organization, requiring a candidate who can effectively operate within a 24/7 environment, participate in on-call rotations, andcontributeto the continuous improvement of ourdefensive strategies. KeyResponsibilities? Security Monitoring& Alert Triage:o Monitor security alerts across a diverse stack, including Splunk SIEM, endpoint detection and response (Defender and TrendMicro),cloudsecurityplatforms(Wiz, AWS Security Hub, Guard Duty),data loss prevention(DLP)tools,andnetworktelemetry.o Conduct initial triage and investigation ofsecurityevents to determine severityandpotential business impactusing Splunkandintegratedsecuritytoolso Correlatealertsacrossmultipledatasourcestoidentifyattackpatterns,differentiatetruepositives from false positives, and construct comprehensiveincidenttimelines.o Documentinvestigativefindings,evidence,andanalysiswithin ticketingsystems,ensuringclear and actionable details for seamless escalation.o Escalate validated threats and complex incidents with thorough supportingdocumentation.SOC Operationso Collaborate in post-incident reviews to assist with therefinement of detection logic, updating of playbooks, and enhancement of response procedureso Provide feedback on coverage gaps andopportunities forautomation based on daily experienceo Support metrics collection and reporting to measure operational effectivenessVulnerability Managemento Review and validatevulnerability scans from applicable toolso Track remediation efforts and coordinate with system ownerso Maintain awareness of current threatlandscapeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Customer Service Representative II to support one of our clients in the semiconductor equipment industry. This individual will serve as the primary point of contact for... More assigned customer accounts, managing the full lifecycle of customer orders while coordinating closely with internal supply chain, operations, engineering, and account management teams.This is a highly visible, customer-facing role that combines customer service, order management, supply chain coordination, and account support. The ideal candidate will have experience supporting business-to-business (B2B) customers, managing high-value orders, and communicating across multiple departments to ensure customer needs are met in a timely manner.This is not a traditional call center or technical support position. Instead, this person will act as the central hub between customers and internal teams, helping facilitate order fulfillment, spare parts support, inventory coordination, and ongoing customer communication.Day-to-Day ResponsibilitiesManage customer accounts and serve as a primary point of contact throughout the order lifecycleProcess customer orders, purchase orders, quotations, and related documentation within ERP systemsProvide customers with order status updates, shipment information, pricing details, and general account supportCoordinate with supply chain, warehouse, engineering, and account management teams to ensure customer requests are fulfilled accurately and on timeResearch inventory availability and coordinate the release and shipment of spare parts and equipmentEscalate customer inquiries to the appropriate internal teams and communicate updates back to customersMaintain accurate customer records, transactions, and account documentationSupport after-hours emergency order fulfillment through a rotating on-call scheduleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day?Lead end-to-end AP operations (invoice intake ? payment execution ? month-end close)?Manage payment cycles (ACH, wire, check, e-payables) + payment calendar?Oversee daily workflows,... More queues, dashboards, and backlog/throughput?Supervise onshore team + coordinate offshore vendors to hit SLAs?Own performance management, training, SOPs, and onboarding?Execute SOX controls + act as audit point of contact?Manage vendor master data, tax docs (W-9/W-8), 1099/1042 compliance?Act as functional lead in Oracle Cloud Financials (troubleshooting, reporting)?Oversee vendor inquiries + AP call center performance?Drive KPI reporting + analytics (holds, aging, payments, close)?Lead automation & process improvements (RPA, supplier portals, AI initiatives)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Storage Platform Engineer that is responsible for designing, engineering, and operating enterprise storage platforms across a hybrid environment spanning on-prem data... More centers and cloud environments. This role focuses on SAN, NAS, and hyperconverged infrastructure (HCI) storage solutions including NetApp, Dell Isilon, Dell Unity, and HPE Alletra.The ideal candidate is a hands-on storage engineer with deep expertise in storage protocols, connectivity models, and provisioning who can translate architectural designs into reliable, scalable, and high-performing storage solutions supporting enterprise workloads.Duties and Responsibilities:? Design, build, and support enterprise storage platforms across SAN, NAS, and HCI environments.? Engineer and manage storage solutions including NetApp (ONTAP), Dell Isilon (PowerScale), Dell Unity, and HPE Alletra.? Provision and manage storage resources including volumes, LUNs, shares, and file systems across multi-tenant environments.? Configure and manage SAN environments including zoning, masking, and WWPN-based connectivity.? Design and support storage connectivity models including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe-based storage architectures.? Manage and optimize storage performance, capacity, and availability across platforms.? Lead storage-related activities for system migrations, data center moves, and workload transitions.? Work closely with server, virtualization, and application teams to align storage solutions with compute and workload requirements.? Implement and maintain backup, replication, and disaster recovery strategies across storage platforms.? Perform advanced troubleshooting and root cause analysis (RCA) for storage and performance-related issues.? Monitor storage systems and proactively address capacity, performance, and reliability risks.? Maintain storage documentation, runbooks, and standard operating procedures.? Ensure compliance with enterprise standards, data protection requirements, and configuration baselines.? Drive automation and standardization of storage provisioning and management tasks where applicable.? Participate in 24?7 on-call rotation, providing escalation support for storage and infrastructure incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less