Job Search Results for call center

One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in Norfolk, VA. Job duties include supporting the risk... More compliance group and will examine, assess, and combine data to provide information for their clients. They will provide administrative procedures and oversee all client's payrolls, working alongside banks. They pay rate is $20/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Lead you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead... More and coach all teams in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Overview:This candidate will join the digital support team in their IT support group in the call center. An average day for this candidate will be to log into phone que- primary individuals for... More taking troubleshooting or user issue related phone calls. On a day to day basis cases will come from both the que and the imbox, both responsibility of the candidate. The lower level technical support team members- or often new team members, utilize the level 1 knowledge based system theyve been building- This system has solution oriented examples within the database to assist the team with solutions.Position Duties and Responsibilities:? Provide world-class support, in cooperation with our partners, using our end-to-end tech stack and processes, ensuring that customer needs are addressed;? Have the ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines; ? Facilitate feedback from customers to Marketing, Sales, Product Management and Customer Success to ensure continuous customer driven product improvements;? Ensure high level of quality of the Radiology Digital Solutions Platform, through continuous testing and focus on data quality;? Handle customer requests and complaints; technical, clinical, and workflow, in a prompt and effective manner for Bayers digital offerings;? Respond in a highly professional manner to incoming calls, emails, and other requests in a timely fashion;? Using an internal Knowledge Management system, identify and troubleshoot issues with the goal of increasing customer satisfaction;? Assist product development and sustaining teams in preparation of technical documents and creating support process documentation;We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A global travel insurance company is looking for a Customer Experience Team Lead to join its fast-growing team in Richmond, Virginia. This key employee will oversee the daily operations of the... More company's CX (Customer Experience Specliast) team, ensuring efficient and effective customer service via calls and various other digital interactions. This role involves managing a team of 10 + agents, monitoring performance metrics, and implementing strategies to improve customer satisfaction and operational efficiency.DAY TO DAY Recruit, train, and supervise the CX staff by conducting regular performance evaluations and providing coaching and feedback. Oversee daily operations of the Richmond-based team, including shift scheduling, workflow management, etc. Track and analyze the performance and growth of the CX employees.Ensure a high level of customer satisfaction by assisting in escalated tickets Work directly with the CX Director in Israel to ensure team growth and overall sucessSalary rage is $65K-$70K depending on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A major sportswear and footwear brand in Beaverton is looking for an Huma n resources direct advisor to join their team. This person is joining a growing HR team that supports internal employees... More through email, chat, and phone. They are looking for a candidate with strong communication with experience fielding a high volume of calls, emails, chats on a daily basis. This person will be onsite in Beaverton, OR Mon-Thurs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring a US Occupational Health Nurse Lead for a leading Semiconductor company. The US Occupational Health Resources Manager will be responsible for the leadership, oversight, and... More execution of the US NXP Occupational Health strategy and programs. This manager will lead the standardization of practices and procedures on treatment of injuries and illnesses, response to medical emergencies, and management of programs such as OSHA injury and illness recordkeeping, restrictions and accommodations, medical leaves, bloodborne pathogens, ergonomics, medical surveillance testing, and workers compensation. The US OHR Manager will partner with US Site EHS managers to align on the Occupational Health programs and ensure resourcing to manage on-site nursing needs and responsibilities. This manager will also collaborate with and guide the global nurse teams on standardized practices and has potential to evolve to a global role. Day-To-Day:- Lead and ensure continuity and coverage for US Health Clinics including ensuring nursing assessments and care are provided for walk-in health center clinic and respond on-scene to medical emergency events.- Provide and perform case by case initial assessment of injured or ill employees or contractors to evaluate nature and extent of condition and determine appropriate work status.- Ensure and provide direct nursing care in accordance with standing delegation orders, and established procedures. Make appropriate medical referrals and conduct follow-up evaluation.- Respond to medical emergency situations and communicate pertinent information according to established procedures. Maintain awareness of the physical and chemical agents present in the workplace and the symptoms of exposure.- Oversee and practice case management through coordination of health care services from the onset of work-related injury evaluation, through worker's compensation injury/risk/claim management, disability and absence management, return-to-work evaluation and return to work or an optimal alternative- Maintain accurate and current documentation in accordance with regulatory requirements and established policies and procedures.- Support and fulfill rotating on-call responsibilities that include telephonic triage of site medical emergency events in collaboration with on-site medical emergency response team members.- Perform filing, medical record updates, inventory checks, and supply ordering.- Develop, implement and evaluate education, training and awareness programs for occupational health programs.- Seek and share occupational health industry trend information.- Maintain appropriate medical confidentiality.- Act as resource for and maintain compliance with federal, state and location-specific regulations and internal standards.- Ensure and perform clinical skills including, but not limited to, blood draws, medication administration, physical assessment, pulmonary function testing, hearing testing, and respirator fit testing.- Act as liaison between employees with health concerns and supervisors while maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.- Identify and communicate employee work-related health concerns and safety issues to other Environment, Health & Safety (EHS) personnel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an IT End User Inventory Control Lead to work for a large financial customer of ours. We are seeking a highly qualified IT End User Enhancement and Inventory Control... More Analyst to join our dynamic team in assisting and supporting in the delivery of IT end-user enhancement projects and inventory control. The ideal candidate will help develop and improve processes and procedures and ensure smooth operational transitions. This role requires the ability to obtain, review and consolidate all pertinent data from all relevant sources to analyze and formulate results, as well as develop meaningful reports. Part of this role will be to grow internal relationships specific to data control and analysis. Success is defined by the ability to generate useful deductions from large raw data and information collection and present data in a concise manner for effective decision making including the development and execution of interactive dashboards and scorecards. Analysts need to be able to flex evolving data needs as the bank continues to grow and be able to demonstrate expedient response data when required while constantly improving reporting and information designed to assist management in key decision-making processes.Responsibilities include...- Assist in the delivery of IT end user enhancement projects to improve user experience and operational efficiency.- Coordinate project activities to ensure timely delivery, adhering to established timelines and constraints.- Drive improvements in Helpdesk (HD) and Desktop - Support processes to enhance service delivery.- Assist in developing and documenting control processes for existing and/or new systems.- Support the management of hardware refresh initiatives, ensuring minimal disruption to end users.- Ensure processes are documented, communicated, and followed consistently.- Assist in developing metrics to measure performance and drive changes.- Support the design and implementation of training programs for IT support staff and end users.- Assist in system verification and testing to ensure new implementations meet requirements.- Conduct regular inspections of ServiceNow (SNOW) processes to ensure compliance.- Assist with internal and external audits related to IT processes and procedures.- Provide necessary documentation and support during audit activities.- Accurately analyze and collect data for various types of reporting.- Create value-added reports, metrics, and analyses across multiple dimensions to support initiatives.- Communicate the results of data analysis in written and verbal form to stakeholders.- Support various departments in reaching their goals through analysis.- Regularly examine data reports to improve quality and resolve issues.- Understand and communicate ideas derived from data.- Define, document, and translate high-level requirements into detailed functions.- Partner in requirements gathering and documenting stakeholder requirements through the planning, analysis, development, and testing phases.- Accountability in building and maintaining new reports and dashboards to provide insight for strategic decisions.- Strong communication skills, including the ability to explain principles to audiences with varying levels of knowledge on the subject.- Tell the story of business trends, patterns, and outliers through rich visualizations.- Partner with cross-functional teams to drive reporting alignment and address reporting issues.- Demonstrate good judgment in solving problems and recognizing risks before they become problems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a large group of Transportation Specialists to start on September 30th to join the ROC (relay operations center) team as they are staffing up for one of this companys... More busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less