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Jun 26, 2024

Tempe, AZ

|

Pharmacy Technician

|

Contract-to-perm

|

$19 - $24 (hourly estimate)

{"JobID":365528,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-111.923818181818,"Longitude":33.3406363636364,"Distance":null},"State":"Arizona","Zip":"85284","ReferenceID":"HSW-714900","PostedDate":"\/Date(1719425660000)\/","Description":"An employer of Insight Global\u0027s is looking for Pharmacy Technicians to sit in the corporate location in Tempe, AZ to support the specialty business. The group will be a part of building out a new team for the healthcare company and have experience in a high-volume call center. The role will receive ~80 inbound calls a day from patients of the healthcare company to help with any questions, or technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metrics. Sometimes, this role will make outbound calls to patients that need to be called back or to provide further information to complete the patient\u0027s documents for supplies to be shipped directly to their home. This individual must have strong data entry skills and attention to detail. Must be flexible as the schedule may vary.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Pharmacy Technician","City":"Tempe","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1-3+ years of experience in a Pharmacy Technician or Healthcare role-Active Pharmacy Technician certification in PTCB or CPhT or AZ Board license -Call center experience in specialty pharmacy, fusion, mail order, or a hospital setting -Experience with inbound/outbound pharmacy/healthcare-related phone calls -Strong data entry/ typing experience","Skills":"","Industry":"Pharmacy Technician","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer of Insight Global's is looking for Pharmacy Technicians to sit in the corporate location in Tempe, AZ to support the specialty business. The group will be a part of building out a new... team for the healthcare company and have experience in a high-volume call center. The role will receive ~80 inbound calls a day from patients of the healthcare company to help with any questions, or technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metrics. Sometimes, this role will make outbound calls to patients that need to be called back or to provide further information to complete the patient's documents for supplies to be shipped directly to their home. This individual must have strong data entry skills and attention to detail. Must be flexible as the schedule may vary.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 09, 2024

San Francisco, CA

|

Social Worker

|

Contract-to-perm

|

$35 - $44 (hourly estimate)

{"JobID":367371,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-122.369363636364,"Longitude":37.7893636363636,"Distance":null},"State":"California","Zip":"94105","ReferenceID":"DGO-717211","PostedDate":"\/Date(1720538210000)\/","Description":"A healthcare client of Insight Global is seeking a Social Worker to join their team. As a Remote / Call Center Social Worker, you will provide vital support and assistance to individuals in need through telephone consultations. You will be part of a dynamic team dedicated to addressing various social, emotional and economic challenges faced by our patients. Your role will involve offering counseling, crisis intervention, resource referrals, and advocacy to help improve the well-being and quality of life for the members we serve.Responsibilities:-Telephone Counseling: Conduct empathetic and supportive counseling sessions over the phone, actively listening to clients\u0027 concerns, and providing appropriate guidance and intervention.-Crisis Intervention: Assess and respond to crisis situations promptly and effectively, providing immediate support and implementing necessary interventions to ensure the safety and well-being of clients.-Assessment and Referral: Conduct thorough assessments of clients\u0027 needs and circumstances, and offer referrals to relevant community resources, services, or agencies to address their specific challenges and goals.-Advocacy: Advocate on behalf of patients/members to ensure they receive the assistance, services, and rights they are entitled to, while also empowering them to advocate for themselves when possible.-Documentation: Maintain accurate and confidential records of client interactions, including assessments, interventions, referrals, and follow-up actions, in accordance with organizational policies and procedures.-Collaboration: Collaborate closely with other members of the call clinical care team, as well as external service providers and agencies, to coordinate holistic support and services for clients.-Professional Development: Stay informed about current social work practices, policies, and resources through ongoing training, education, and professional development opportunitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Remote Social Worker","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Master\u0027s degree in Social Work or a related field from an accredited institution.-Previous experience in social work, counseling, crisis intervention, or a related field preferred.-Experience with high volume OUTBOUND calls -Experience working with Medicare and Medicaid patients-Strong interpersonal and communication skills, with the ability to establish rapport, show empathy, and maintain professionalism over the phone.-Ability to work effectively in a fast-paced and high-pressure environment, while managing multiple tasks and priorities.-Familiarity with community resources, social service agencies, HIPAA compliance and referral processes.-Commitment to upholding ethical standards and maintaining patient confidentiality.-Proficiency in basic computer skills and experience in call center software/workflow or CRM systems is advantageous.-This position may require working flexible hours, including evenings, weekends, and holidays, to ensure coverage during peak call times.","Skills":"-Bilingual proficiency in English and another language is a plus, particularly languages commonly spoken by the community served.","Industry":"Social Worker","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":44.0000,"SalaryLow":35.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A healthcare client of Insight Global is seeking a Social Worker to join their team. As a Remote / Call Center Social Worker, you will provide vital support and assistance to individuals in need... through telephone consultations. You will be part of a dynamic team dedicated to addressing various social, emotional and economic challenges faced by our patients. Your role will involve offering counseling, crisis intervention, resource referrals, and advocacy to help improve the well-being and quality of life for the members we serve.Responsibilities:-Telephone Counseling: Conduct empathetic and supportive counseling sessions over the phone, actively listening to clients' concerns, and providing appropriate guidance and intervention.-Crisis Intervention: Assess and respond to crisis situations promptly and effectively, providing immediate support and implementing necessary interventions to ensure the safety and well-being of clients.-Assessment and Referral: Conduct thorough assessments of clients' needs and circumstances, and offer referrals to relevant community resources, services, or agencies to address their specific challenges and goals.-Advocacy: Advocate on behalf of patients/members to ensure they receive the assistance, services, and rights they are entitled to, while also empowering them to advocate for themselves when possible.-Documentation: Maintain accurate and confidential records of client interactions, including assessments, interventions, referrals, and follow-up actions, in accordance with organizational policies and procedures.-Collaboration: Collaborate closely with other members of the call clinical care team, as well as external service providers and agencies, to coordinate holistic support and services for clients.-Professional Development: Stay informed about current social work practices, policies, and resources through ongoing training, education, and professional development opportunitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 28, 2024

Stamford, CT

|

Administrative Assistant

|

Contract

|

$33 - $41 (hourly estimate)

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A Fortune 100 client is looking for an Associate Analyst to join the Customer Experience team in Stamford CT. This role is also referred to as a call center representative or an administrative... assistant, helping the team execute communications that go out to customer's journeys. Communication is sent out to customers via Chat Bot, text message, email, etc. This person is expected to regulate the customer journey by coordinating when/how these communications get released, while managing the workflow. On a day to day they will be interfacing using applications, and having a technical understanding while ensuring the sends are being made. Excellent time management and coordination skills are required, as this person will be handling different requests at a short period of time.Pay rate: 30-40/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 06, 2024

Augusta, GA

|

Customer Service

|

Contract-to-perm

|

$15 - $19 (hourly estimate)

{"JobID":361644,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.9864545454545,"Longitude":33.4724545454545,"Distance":null},"State":"Georgia","Zip":"30909","ReferenceID":"ATL-709974","PostedDate":"\/Date(1717686845000)\/","Description":"An employer is looking for a Customer Service Representative in the Augusta area. This position will be corresponding in the online chat portal, they may answer general inbound and, when needed, place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound messages and calls and emails relating to general payroll inquiries. Follows basic procedures and scripts, using fundamental knowledge to navigate company\u0027s customer information systems and/or order system along with a basic knowledge of the company, services, and products.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Chat Representative","City":"Augusta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2-3 years of experience in a chat center or email support within customer service -Extremely professional in both written and verbal communication -Ability to multi-task in a fast-paced environment and work simultaneously in different systems","Skills":"","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.5000,"SalaryLow":14.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Customer Service Representative in the Augusta area. This position will be corresponding in the online chat portal, they may answer general inbound and, when needed,... place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound messages and calls and emails relating to general payroll inquiries. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of the company, services, and products.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 28, 2024

Tarrytown, NY

|

Business Analysis

|

Perm

|

$63k - $80k (estimate)

{"JobID":365866,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-73.8388181818182,"Longitude":41.0635454545455,"Distance":null},"State":"New York","Zip":"10591","ReferenceID":"HTS-715234","PostedDate":"\/Date(1719566063000)\/","Description":"Insight Global Health is looking for a Data Analyst for one of our largest Healthcare clients. the successful candidate assists with comprehensive data collection and analysis that integrates the institutional goals and initiatives related to patient access improvement with scheduling and registration activities at the Patient Access Center. This position is responsible for preparing large quantities of data into integrated, easily visualized, accurate and timely reports. The position is also responsible for assisting with the maintenance and support of various data tools. The Data Analyst expertise includes data analytics regarding ambulatory care operations and call center operations. The Data Analyst provides analytic support to multiple departments and develops a variety of complex ad hoc, production, and/or trend reports to support business decisions and operational processes for internal and external customers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Analyst","City":"Tarrytown","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors Degree 2 years experience manipulating and analyzing data from large relational database files.Expert proficiency in Excel and/or other software associated with data analyticsUnderstanding and/or experience with master data management or responsibility for large, complex data sets preferredProficient in Microsoft Office (Excel, Access, PowerPoint, Word, Outlook, SharePoint)Strong interpersonal communications skills, ability to work across disciplines in collaborative environment and explain trends in data","Skills":"","Industry":"Business Analysis","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80000.0000,"SalaryLow":63000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global Health is looking for a Data Analyst for one of our largest Healthcare clients. the successful candidate assists with comprehensive data collection and analysis that integrates the... institutional goals and initiatives related to patient access improvement with scheduling and registration activities at the Patient Access Center. This position is responsible for preparing large quantities of data into integrated, easily visualized, accurate and timely reports. The position is also responsible for assisting with the maintenance and support of various data tools. The Data Analyst expertise includes data analytics regarding ambulatory care operations and call center operations. The Data Analyst provides analytic support to multiple departments and develops a variety of complex ad hoc, production, and/or trend reports to support business decisions and operational processes for internal and external customers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 08, 2024

Trenton, NJ

|

Imaging Technician (Healthcare)

|

Contract-to-perm

|

$46 - $58 (hourly estimate)

{"JobID":366929,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-74.7106181818182,"Longitude":40.2694090909091,"Distance":null},"State":"New Jersey","Zip":"08638","ReferenceID":"HPA-716722","PostedDate":"\/Date(1720430056000)\/","Description":"A large healthcare provider is looking to hire full time and part time CT Technologists. These candidates will be responsible for providing clinical services according to radiology practice standards and acting as a resource to other technologists to ensure optimal patient care and efficient departmental operations. The role is working at a stroke and trauma center responsible for inpatient, outpatient, and ER. They are responsible for IR procedures and profusion studies.Demonstrates understanding of computerized tomography imaging principles Shifts: 4 10\u0027s could be a possible and there is some flexibility with the below shifts * Full Time: Monday thru Friday 2:30pm to 11pm / On Call 24 hour everything 3rd weekend; and overnights (8hrs) only Mon-Fri every 6th week. * Fulltime 40 hrs/wk 12:00-8:30p Tu/Th, 10a-10:30p every Fri \u0026 every other Sat \u0026 Sun 10a-10:30p / On Call overnights (8hrs) only Mon-Fri every 6th week. * Part-time 8a-8:30p Every Wed, 10:30p-7a e/o Friday \u0026 6:30p-7a e/o Sat / On Call overnights (8hrs) only Mon-Fri every 6th week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"CT Tech","City":"Trenton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Graduate from an accredited school of radiological technologyActive New Jersey Radiology Technologist LicenseARRT (CT) certifiedBLS","Skills":"Experience working in a hospital","Industry":"Imaging Technician (Healthcare)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":58.0000,"SalaryLow":46.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large healthcare provider is looking to hire full time and part time CT Technologists. These candidates will be responsible for providing clinical services according to radiology practice standards... and acting as a resource to other technologists to ensure optimal patient care and efficient departmental operations. The role is working at a stroke and trauma center responsible for inpatient, outpatient, and ER. They are responsible for IR procedures and profusion studies.Demonstrates understanding of computerized tomography imaging principles Shifts: 4 10's could be a possible and there is some flexibility with the below shifts * Full Time: Monday thru Friday 2:30pm to 11pm / On Call 24 hour everything 3rd weekend; and overnights (8hrs) only Mon-Fri every 6th week. * Fulltime 40 hrs/wk 12:00-8:30p Tu/Th, 10a-10:30p every Fri & every other Sat & Sun 10a-10:30p / On Call overnights (8hrs) only Mon-Fri every 6th week. * Part-time 8a-8:30p Every Wed, 10:30p-7a e/o Friday & 6:30p-7a e/o Sat / On Call overnights (8hrs) only Mon-Fri every 6th week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 07, 2024

Richmond, VA

|

Accounts Receivable

|

Perm

|

$65k - $75k (estimate)

{"JobID":361987,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.4471818181818,"Longitude":37.5565454545455,"Distance":null},"State":"Virginia","Zip":"23236","ReferenceID":"RIC-710407","PostedDate":"\/Date(1717787637000)\/","Description":"- Manage a team of at least 6 QA Associates, providing employees training, feedback and coaching to help improve their skills as well as improve effectiveness and efficiency, ensuring deadlines and deliverables are met. - Become the subject matter expert (SME) on many client and company requirements related to calls, letters, and complaints. - Lead call calibration sessions with team, clients, and suppliers, to improve quality performance by providing feedback real time. - Analyze consumer complaint and audit trending data and produce usable reports.- Remediate audit findings related to Quality Assurance and monitor changes. - Other similar duties included Pay Rate Range: 65k-75kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Director of Quality Assurance","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 4-5 years of experience in a financial services background. (banking, collections, etc.) * 1+ year of experience in a call center environment (call in or out, or listening and reviewing phone calls) * 3+ years of prior management experience overseeing 3+ individuals * Intermediate excel experience, will be required to take an excel assessment (pivot tables, graphs, etc.)","Skills":"Bachelor\u0027s or associates degreeQA and/or Audit background","Industry":"Accounts Receivable","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75000.0000,"SalaryLow":65000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

- Manage a team of at least 6 QA Associates, providing employees training, feedback and coaching to help improve their skills as well as improve effectiveness and efficiency, ensuring deadlines and... deliverables are met. - Become the subject matter expert (SME) on many client and company requirements related to calls, letters, and complaints. - Lead call calibration sessions with team, clients, and suppliers, to improve quality performance by providing feedback real time. - Analyze consumer complaint and audit trending data and produce usable reports.- Remediate audit findings related to Quality Assurance and monitor changes. - Other similar duties included Pay Rate Range: 65k-75kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 30, 2024

Kennesaw, GA

|

Customer Service

|

Perm

|

$115k - $120k (estimate)

{"JobID":360448,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-84.5942727272727,"Longitude":34.0469090909091,"Distance":null},"State":"Georgia","Zip":"30144","ReferenceID":"ATL-707775","PostedDate":"\/Date(1717085649000)\/","Description":"This role oversees Dialer administration \u0026 functionality, optimizing dialer strategy, optimize scheduling, oversee, and provide productivity reporting for over 400 Associates. Duties include but are not limited to ensuring front line managers are effective in overseeing and effectively managing their team\u0027s ability to monitor and surpass KPI\u0027s including inbound service level, abandon call rates list penetration, scheduling, adherence to schedules, dialer campaigns, contacts per paid hour and contact strategyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Dialer Manager","City":"Kennesaw","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Bachelor\u0027s degree in business or computer science field *Minimum 5 years of related call center technology and previous team leadership experience in a high-volume contact center; Prior collections experience preferred. *Ability to provide leadership, direction, and support for a 6-day week operation. *Working knowledge of CMS reporting and scheduling software programs *Ability and willingness to lead change and drive accountability through sound change management.*genesys or experience","Skills":"","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":115000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This role oversees Dialer administration & functionality, optimizing dialer strategy, optimize scheduling, oversee, and provide productivity reporting for over 400 Associates. Duties include but are... not limited to ensuring front line managers are effective in overseeing and effectively managing their team's ability to monitor and surpass KPI's including inbound service level, abandon call rates list penetration, scheduling, adherence to schedules, dialer campaigns, contacts per paid hour and contact strategyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 01, 2024

Orlando, FL

|

Business Analysis

|

Contract-to-perm

|

$34 - $43 (hourly estimate)

{"JobID":366114,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.3606363636364,"Longitude":28.5228181818182,"Distance":null},"State":"Florida","Zip":"32805","ReferenceID":"HFL-715649","PostedDate":"\/Date(1719825257000)\/","Description":"Develops and maintains a comprehensive forecasting and scheduling model, using workforce management tool to forecast call volume, create staffing requirements and generate work schedules for access center to meet or exceed service level, abandon rate, and other key performance indicators. Develops staffing models based on call volume, handle time, shrinkage, attrition, upcoming campaigns, and historical trends to ensure daily indicators are within acceptable ranges. Prepares both daily and long-term staffing requirements and adjusts schedules based on dynamic needs. Studies real-time and historical data to modify forecasting; strives for continuous improvement in forecasting and staffing. Conducts periodic audits and reviews to confirm the accuracy and integrity of forecasts and schedules. Leads processes for shift bids, vacation shift bids, shift swapes, time-off requests, and requests for overtime. Maintains a local database to manage employee information, performance trends, and other related data. Maintains and provides budget-related data, including projected FTE requirements, employee turnover rate, shrinkage rate, abandon rate, call volume, and attrition rate. Customizes reports and dashboards in Verint, Microsoft Excel, and other systems. Assists the real-time adherence analyst/intraday coordinator to ensure team members are following schedules and meeting service level and abandonment goals. Assists in the processes of identifying call volume trend changes, conducting attendance management, and intaking PTO requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Workforce Data Analyst","City":"Orlando","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1 yr of Workforce Management exp in Contact Center1 year Data Analytics exp (Extract Data, Generate Report, Clean up Data)Prior exp with workforce management tools - VerintAdvanced Microsoft Excel skills Clean up data, create table, V Lookups, Pivot tablesBachelors degree 5 years exp in workforce management can substitute for bachelors","Skills":"","Industry":"Business Analysis","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":43.0000,"SalaryLow":34.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Develops and maintains a comprehensive forecasting and scheduling model, using workforce management tool to forecast call volume, create staffing requirements and generate work schedules for access... center to meet or exceed service level, abandon rate, and other key performance indicators. Develops staffing models based on call volume, handle time, shrinkage, attrition, upcoming campaigns, and historical trends to ensure daily indicators are within acceptable ranges. Prepares both daily and long-term staffing requirements and adjusts schedules based on dynamic needs. Studies real-time and historical data to modify forecasting; strives for continuous improvement in forecasting and staffing. Conducts periodic audits and reviews to confirm the accuracy and integrity of forecasts and schedules. Leads processes for shift bids, vacation shift bids, shift swapes, time-off requests, and requests for overtime. Maintains a local database to manage employee information, performance trends, and other related data. Maintains and provides budget-related data, including projected FTE requirements, employee turnover rate, shrinkage rate, abandon rate, call volume, and attrition rate. Customizes reports and dashboards in Verint, Microsoft Excel, and other systems. Assists the real-time adherence analyst/intraday coordinator to ensure team members are following schedules and meeting service level and abandonment goals. Assists in the processes of identifying call volume trend changes, conducting attendance management, and intaking PTO requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 03, 2024

Anderson, SC

|

Physician Assistant

|

Perm

|

$240k - $260k (estimate)

{"JobID":366693,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-82.6285454545455,"Longitude":34.5313636363636,"Distance":null},"State":"South Carolina","Zip":"29621","ReferenceID":"HCA-716188","PostedDate":"\/Date(1720001649000)\/","Description":"Responsibilities: * Evaluate and treat patients at the center following established care standards * Monitor patient care quality using available data and chart reviews * Assist in coordinating patient services, including specialty referrals, hospital coordination, and home health care * Actively participate in care team huddles, providing medical expertise * Foster cooperation within the practice by maintaining a professional and approachable demeanor * Ensure timely and accurate medical record documentation, collaborating with quality-based coders * Adhere to policy and protocol defined by Clinical Leadership * Engage in discussions with the Regional Medical Director (RMD) regarding care quality, outcome data, policies, procedures, and records * Explore growth opportunities for new or existing services within the center * Participate in the local primary care \"on-call\" program as needed * Maintain compliance with licensing, certification, and accrediting bodiesDedicate 100% of your time to direct patient care, including patient-facing interactions and administrative tasks related to patient care.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Primary Care Physician","City":"Anderson","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Requirements: * Board-certified or board-eligible in Internal Medicine, Family Medicine, or Geriatrics * Active DEA license * Graduate of an accredited MD or DO program * Current and unrestricted medical license (or willingness to obtain one) in the state of practice before starting; also eligible and willing to obtain licenses in other states within the assigned region, as needed * Strong interpersonal skills for effective communication with colleagues and patients * Fully committed to the \"Integrated team-based care\" model * Willingness and adaptability to work in a value-based care settingThis role involves direct patient interaction and participation in our Tuberculosis (TB) screening program. If selected, you\u0027ll undergo TB screening.","Skills":"Preferred Qualifications: * Medicare Provider Number * Medicaid Provider Number * Ideally, 2-5 years of relevant experience * Experience managing a Medicare Advantage patient panel, understanding coordinated care best practices in a value-based relationship environment * Familiarity with Medicare guidelines and coverage * Bilingual proficiency is a plusKnowledge of HEDIS quality indicators","Industry":"Physician Assistant","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":260000.0000,"SalaryLow":240000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Responsibilities: * Evaluate and treat patients at the center following established care standards * Monitor patient care quality using available data and chart reviews * Assist in... coordinating patient services, including specialty referrals, hospital coordination, and home health care * Actively participate in care team huddles, providing medical expertise * Foster cooperation within the practice by maintaining a professional and approachable demeanor * Ensure timely and accurate medical record documentation, collaborating with quality-based coders * Adhere to policy and protocol defined by Clinical Leadership * Engage in discussions with the Regional Medical Director (RMD) regarding care quality, outcome data, policies, procedures, and records * Explore growth opportunities for new or existing services within the center * Participate in the local primary care "on-call" program as needed * Maintain compliance with licensing, certification, and accrediting bodiesDedicate 100% of your time to direct patient care, including patient-facing interactions and administrative tasks related to patient care.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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