Job Search Results for call center

Insight Global is seeking a Senior NICE CXone Developer to support contact center initiatives across North America for a leading Canadian utility company. This individual will bring hands-on... More experience configuring and developing within the NICE CXone platform, including drag-and-drop workflow development, contact center automation, and platform customization.Key Responsibilities:- Design and build IVR call flows and routing logic using CXone Studio- Develop and manage API integrations (CRM, payment systems, web services)- Configure ACD, skills, queues, and agent setupSupport testing, deployments (DEV?UAT?PROD), and releases- Troubleshoot call routing, scripts, and platform issues- Create and maintain technical documentation and call flow designs- Collaborate with business, IT, and vendor teams (NICE)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Basic FunctionThe Call Center Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers... More with questions related to insurance products and services.Essential Responsibilities and Principal Accountabilities? Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.? Resolves customer inquiries or escalates to the appropriate department.? Provides clear and concise information to customers.? Maintains accurate and detailed records of customer interactions.? Adheres to quality standards and procedures to ensure consistent service.? Provides feedback on services based on customer input.? Utilizes the department?s policy and procedure manual as appropriate.? Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.? Strives for customer satisfaction and remains polite and courteous under all circumstances.? Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Basic FunctionThe Call Center Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers... More with questions related to insurance products and services.Essential Responsibilities and Principal Accountabilities? Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.? Resolves customer inquiries or escalates to the appropriate department.? Provides clear and concise information to customers.? Maintains accurate and detailed records of customer interactions.? Adheres to quality standards and procedures to ensure consistent service.? Provides feedback on services based on customer input.? Utilizes the department?s policy and procedure manual as appropriate.? Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.? Strives for customer satisfaction and remains polite and courteous under all circumstances.? Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A third-party health insurance administrator is hiring a Customer Service Representative to support growing member and provider volume. This is a high-volume, structured call center role operating... More Monday?Friday, 9:00 AM?5:00 PM (no flex scheduling).This position is critical to daily operations, handling inbound calls related to eligibility, benefits, claims status, pre-authorizations, and provider inquiries. Representatives are cross-trained across multiple functions and are expected to take ownership of calls, resolve issues end-to-end, and deliver a strong member/provider experience.This is a fast-paced role best suited for individuals who are reliable, self-sufficient, and comfortable handling complex or escalated conversations with professionalism and patience.Key Responsibilities:Handle 30?50 inbound calls per day from members and providersAssist with eligibility, benefits, claims status, pre-certifications, and general inquiriesInvestigate claims, identify issues, and coordinate with internal claims teams or external providers/vendors to resolveNavigate plan documents (SPDs) and systems to accurately explain coverage, limitations, and member responsibilityDocument all interactions thoroughly in the systemDe-escalate frustrated callers and provide clear, professional communicationWork across multiple systems and adapt to new platforms and processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 1 Lead Remote Enrollment Specialist to support a network of private, tuition-based schools across the country.This is a full-time, remote role working Monday?Friday... More with a rotating weekend schedule (3?6 hours once per month on Saturday or Sunday).This is a Lead position operating in a 60/40 split:60% Enrollment Specialist responsibilities40% Leadership responsibilities, including performance management, coaching, and team supportPosition OverviewWe?re looking for a Lead Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.In addition to supporting families directly, this individual will play a key role in supporting, developing, and elevating the performance of fellow Enrollment Specialists by providing coaching, guidance, and ongoing feedback.You?ll handle both outbound and inbound calls with prospective families while also acting as a resource and mentor for the team?helping drive both conversion results and overall team effectiveness.What You?ll DoEnrollment Specialist Responsibilities (60%)Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and complete post-tour follow-upReceive inbound calls from families with questions about programs, availability, and next stepsExecute targeted call campaigns, including tour confirmations, post-tour-to-registration outreach, and lost-opportunity re-engagementCommunicate across multiple channels, including phone, text, email, and chat, with a consistent brand voiceClearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring conversations to each familyConfidently answer parent FAQs around curriculum, age groups, schedules, enrollment process, and differentiatorsUse approved scripts and talk tracks while adapting naturally to each conversationHandle objections thoughtfully and guide families toward the appropriate next stepAccurately document conversations, outcomes, and dispositions in CCaaS and CRM systemsPartner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationLead Responsibilities (40%)Conduct regular performance reviews (CPRs) and provide structured, actionable feedback to Enrollment SpecialistsDeliver ongoing coaching and mentorship, including call shadowing, side-by-sides, and real-time feedbackMonitor and analyze team and individual performance metrics (conversion rates, call quality, activity levels, etc.)Partner with leadership to identify performance trends, gaps, and opportunities for improvementSupport development and execution of coaching plans and performance improvement strategiesServe as a go-to resource for team members, providing guidance on complex conversations, objection handling, and best practicesMaintain high standards of call quality, professionalism, and brand representation across the teamAssist with training and onboarding of new team membersHelp reinforce a positive, collaborative team culture that prioritizes results and the family experiencePartner cross-functionally with leadership and school teams to share insights and improve enrollment processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Client Success Manager for one of our clients in Denver, CO. This person will support the deployment and expansion of AI-powered solutions across contact center... More organizations. This individual will serve as the primary liaison between customer operations leaders, call center leadership, and product teams to drive successful adoption and measurable business outcomes. This person will work closely with customer operations stakeholders to understand call center workflows, training processes, organizational structures, and operational challenges. They will guide customers through AI implementation efforts, beginning with pilot groups and creating scalable rollout strategies to expand successful solutions across additional teams and call centers. The Client Success Manager will regularly communicate with VP-level and executive leadership, presenting adoption metrics, KPI improvements, business outcomes, and recommendations for future growth. They will be responsible for demonstrating the value of AI solutions by highlighting how the technology improves agent productivity, onboarding, training effectiveness, customer experience, and operational efficiency. This role will be performed 5 days a week on-site in Denver, CO and the pay rate is between 40-45/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 1 bilingual remote Enrollment Specialists to support a network of private tuition based schools across the country.This is a fulltime, remote role working M-F with a... More rotating weekend schedule (3-6 hours once per month on Saturday/ Sunday).We?re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.You?ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You?ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn?t move forward the first time.This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.What You?ll Do-Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up-Receive inbound calls from families with questions about programs, availability, and next steps-Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement-Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice-Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family-Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special-Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation-Handle objections thoughtfully and guide families toward the right next step-Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM-Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less