Job Search Results for call center

Insight Global is seeking a Program Manager to lead Quality Excellence and Quality Management initiatives across contact center operations. This role is responsible for defining how quality is... More measured, reported, and improved, leveraging AI enablement, workforce management platforms, and data-driven insights. The Program Manager will evaluate newly enabled capabilities, identify what value has been unlocked, and drive measurable improvements in quality outcomes. A strong call center background is essential, including experience with quality scoring, compliance requirements, and workforce management practices. Microsoft Copilot will be a key focus area, with this role orchestrating use cases, tracking adoption and ROI, and delivering executive-level reporting. This role partners closely with business, technology, UX, product, and third-party stakeholders to ensure quality programs scale effectively and align to strategic priorities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role OverviewThe Customer Experience Specialist is an entry-level customer service role operating in a high-volume call center environment within the financial services industry. This position serves... More as the primary point of contact for consumers following initial engagement with a licensed representative, guiding them through the next stages of a service or application process. The role plays a critical part in supporting efficient operations while delivering a positive, consistent customer experience.Responsibilities may be focused within a specific function or span multiple functions, depending on business needs.The pay rate for this role is $24 hourly.Key ResponsibilitiesOperate in a call center environment as a customer success and service advocateHandle inbound and outbound communications with consumers via phone, text, email, and chatRespond to high-volume customer inquiries in a timely and professional manner while delivering exceptional serviceManage an active pipeline of customer cases or applications, ensuring accuracy and timely progressionPerform routine data entry, validation, and documentation tasksCommunicate with internal teams, customers, and authorized third parties to support service deliveryMonitor assigned work queues and take action to address issues or delays as neededCollaborate with multiple departments to help expedite processing and resolve issuesConduct basic research to accurately address and resolve customer questionsEscalate complex or non-routine issues to senior team members or supervisors as appropriateMeet established productivity, quality, and service-level standardsAdhere to all policies, procedures, and regulatory requirementsPerform other related duties as assignedDemonstrate behaviors aligned with organizational values, culture, and customer-centric principlesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

?This is an operations engineering role intended to assist and supplement the existing operational engineers and management team. ?Demonstrate a proactive desire and capability to learn, grow, and... More develop new skills.?Promote a culture of safety, security, and compliance in all aspects of data center operations.?Collaborate with design, construction and commissioning teams to properly test and validate the installation, operation, and performance of electrical systems.?Understand the design, functionality, and operational requirements of the data centers.?Support 24x7x365 on-site data center operations and electrical infrastructure.?Serve as a technical authority for on-site operations related to large-scale, mission-critical electrical systems - including design and functionality.?Lead the establishment of operational procedures, ensuring highly redundant electrical operations are maintained?Manage electrical infrastructure across the data center campus, ranging from a single large-capacity facility to multiple smaller sites.Job Tasks: ?Reviews and approves MSOW for third-party contractors, sub-contractors, vendors, and service providers on site. ?Perform analysis of monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center with supervision ?Safely leads emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). ?Authors, reviews and approves operational procedures (SOP, MOP, EOP) for planned and corrective work?Provides after-hours and on-call engineering escalation support including attending to site if incidents cannot be resolved remotely. Escalation responsibilities are 24/7/365 as coordinated with operations management. ?Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies ?Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) ?Provide oversight and execution of operational procedures including but not limited to oEnergize a cabinet in a Colo oUninterruptible Power Supply (UPS) preventative maintenance quarterly and annually oSystem control panel preventative maintenance oBattery preventative maintenance oSwitchgear, transformer, and service board maintenanceoRemote Power Panel (RPP) shutdown of 1 source. Critical Load is still supplied through one source (?N?). oPDU shutdown for power meter replacement. oPower Interruption Testing (PIT) oMaster controller shutdown or replacement.?Expert understanding of the Provincial Electrical Code and lock out tag out standards. ?Demonstrated experience utilizing CSA Z462 in operational safety management.?Review and interpret protective coordination and incident energy studies. ?Oversee the maintenance and operation of fire alarm and life safety systems. ?Lead the troubleshooting, repair and replacement of instrument sensors and calibration. ?Experience with building and power management systems (BAS, EPMS)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Manager for Enterprise Technology Services (ETS) serves as the strategic and operational leader overseeing the PMO. This role functions as the right hand for university initiatives and... More manages a diverse technology project portfolio while overseeing three Project Managers. The Senior Manager leads enterprise technology projects?including ServiceNow Asset Management implementation, Workday module rollouts, wide area network redesign, data center build-out, and customer-facing technology deployments?while also supporting service delivery through reporting, SLA analysis, process improvement, and incident management. This individual collaborates across academic, operational, and administrative units, strengthens governance processes, drives stakeholder alignment, supports risk and innovation initiatives, and brings structure, leadership, and accountability to how ETS executes and delivers technology services. The role operates in a hybrid environment (three days onsite, two remote), with an expectation of being primarily onsite for the first 90 days and occasional on-call participation for Priority 1 outages.ResponsibilitiesLead and manage the PMO, overseeing three Project Managers.Act as the primary university partner to the PMO & Business Operations Director.Oversee implementation of the ServiceNow Asset Management module, ensuring department adoption, SLA compliance, and improved reporting.Support Workday initiatives, including upcoming module launches and coordination across functional teams.Directly manage the campus Wide Area Network redesign to expand Wi-Fi reach and reliability.Support build-out of a new data center, ensuring infrastructure readiness, connectivity, devices, and alignment with innovation technology efforts (VR, 3D printing, emerging tools).Launch and support a new Genesys ACD call center solution.Produce operational analytics, SLA reports, dashboards, and service delivery metrics; identify process gaps and improvement opportunities.Collaborate with Service Delivery leadership to enhance workflows, service quality, and incident response.Support IT Governance Council operations, software approval workflows, and cross-department alignment.Maintain clear communication with academic, administrative, and operational stakeholders.Participate in on-call escalation for Priority 1 outages as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Salesforce Business Analyst (BA) to drive successful delivery of user and functional requirements for Salesforce projects, with a focus on healthcare provider workflows and... More CRM/call center integrations. The BA will lead requirements elicitation sessions, document business and technical specifications, and act as a detective?questioning requirements, digging into root causes, and ensuring solutions truly meet business needs. This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills.Provide technical and functional expertise to Salesforce projects, including implementations, troubleshooting, maintenance, and support of existing applications.Lead requirements gathering sessions with business, clinical, operational, and technical stakeholders.Question requirements and dig into the root cause, asking clarifying questionsAct as a detective?curious and thorough in understanding business needs.Document business requirements within functional and technical specifications, including user stories, program functions, and steps required for development or modification.Analyze and review existing system capabilities, workflows, and scheduling limitations to determine feasibility of requested changes.Evaluate the impact of corporate initiatives and recommend ways to improve or best utilize information systems.Support Salesforce email-to-case and call center integration (previous experience with 8x8 is a plus).Collaborate with developers, QA, UAT, and project managers to ensure comprehensive test plans and traceability to user stories.Prepare and facilitate UAT scenarios and testing, ensuring user involvement and sign-off.Assist in the development of training materials and provide end-user training as needed.Create and maintain documentation on systems/applications used by the department.Coordinate projects from development through implementation, working with IT teams, clients, vendors, and consultants.Comply with all client IT security requirements and policies; safeguard passwords and report security incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less