Job Search Results for call center

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be... More responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for a... More Cancer Center in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Shift time will either be a start time between 7:45am-9am for an 8 hour shift. Training will be 8:30am-5pm however.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for a... More Cancer Center in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Shift time will either be a start time between 7:45am-9am for an 8 hour shift. Training will be 8:30am-5pm however.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position SummaryThe Senior Benefits Call Center Specialist serves as an advanced resource within the Benefits Services Center, responsible for resolving complex and escalated benefits inquiries that... More require deep subject matter expertise, critical thinking, and cross-functional coordination. This role supports Tier 1 staff, handles sensitive and high-impact cases, and ensures accurate and compliant resolution of issues while delivering an exceptional customer experience. This position works onsite five days per week and collaborates closely with team members and business partners to support service delivery.Key Responsibilities?Serve as the primary escalation point for complex, sensitive, or unresolved benefits issues from Tier 1 representatives?Investigate and resolve advanced cases involving eligibility discrepancies, claims escalations, billing errors, COBRA administration, and vendor-related issues?Act as a subject matter expert (SME) for all benefits programs, including medical, dental, vision, retirement, voluntary benefits, and leave-related benefits?Interpret plan documents, summary plan descriptions (SPDs), and policies to ensure accurate guidance and compliance?Partner with internal teams (HR, Payroll, Finance) and external vendors/carriers to research and resolve issues efficiently?Manage and track escalated cases through resolution, ensuring timely follow-up and clear communication with impacted employees?Identify root causes of recurring issues and recommend process improvements or system enhancements?Support quality assurance efforts by reviewing Tier 1 interactions and providing feedback and coaching?Assist in developing training materials, job aids, and knowledge base content to enhance team performance?Handle high-touch employee situations requiring discretion, professionalism, and empathy, including sensitive or confidential matters?Ensure strict adherence to HIPAA, ACA, COBRA, and other regulatory requirementsAdvanced Duties & Escalation Management?Analyze and resolve multi-layered issues that may involve multiple systems, vendors, or policy interpretations?De-escalate challenging interactions with professionalism while maintaining organizational standards and protecting employee trust?Serve as liaison between employees and insurance carriers to resolve claims disputes and appeals?Audit and validate benefit enrollments, deductions, and eligibility data to correct discrepancies?Provide guidance on non-routine life event changes and exceptions requiring policy interpretation?Support implementation of plan changes, system upgrades, and annual open enrollment by addressing escalated concerns and anomaliesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... More multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing 8 different specialties. The Supervisor will lead a team of ~40 agents supporting... More neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight.?Key ResponsibilitiesTeam Leadership (40%)? Directly manage and support a team of ~40 agents? Monitor performance, productivity, and engagement? Coach, develop, and address performance issues? Foster a positive, accountable team culture?Resource Management (20%)? Manage staffing levels and coverage? Oversee inventory, equipment, and access needs? Track FTE allocation and workforce planning? Submit and manage service tickets and internal requests?Operations & Quality (30%)? Oversee daily call center/patient access operations? Ensure adherence to workflows and quality standards? Partner on QA initiatives and performance metrics? Identify and resolve operational issues proactively?Special Projects (10%)? Support departmental initiatives and growth projects? Assist with process improvements and system enhancements? Participate in cross-functional collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a talented Data Center System Admin to sit onsite with one of our largest tech clients in the Bay Area. Responsibilities:? Manage and maintain the infrastructure,... More including servers, network devices, storage systems, and virtualization platforms.? Install, configure, and troubleshoot operating systems, software applications, and hardware components.? Implement and maintain security measures to protect the company's data and systems from cyber threats and vulnerabilities.? Monitor system performance and reliability, identifying and resolving issues in a proactive manner to minimize downtime and ensure optimal performance.? Plan and execute system upgrades, migrations, and patch management activities, adhering to best practices and minimizing disruptions to business operations.? Collaborate with cross-functional teams to support business initiatives, providing technical expertise and guidance for projects.? Develop and maintain documentation, including system configurations, procedures, and policies, to ensure effective knowledge transfer and compliance with regulatory requirements.? Provide technical support and assistance to end-users, resolving issues in a timely and efficient manner to ensure productivity and user satisfaction.? Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed.This role can pay between $70-78/hour depending on years of experience and skillset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for a Business Process Owner Senior ? Contact Center to own, optimize, and transform contact center processes. This role partners cross-functionally to align process... More strategy with enterprise experience goals, drives data-backed process improvements, manages risk and controls, and leads continuous improvement initiatives. The ideal candidate brings strong process ownership, change leadership, and contact center expertise to deliver measurable business impact beyond traditional operations support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Your hands-on knowledge of electricity, building mechanics, and control and automation systems will make a direct difference in how millions of customers worldwide use the cloud every day.A Typical... More Day: No two days are the same. You?ll combine practical technical abilities with analytical thinking as you:? Maintenance and servicing of electrical, mechanical, advanced security, HVAC, BMS/EPMS, and fire protection systems.? Diagnose and resolve critical technical issues promptly.? Schedule and accompany subcontractors during maintenance and service calls.? Work closely with operations and infrastructure experts around the world.? Participate in continuous improvement initiatives to push performance and reliability standards even further.Key job responsibilitiesResponsabilit?s principales? Effectuer la maintenance pr?ventive et corrective des syst?mes ?lectriques, m?caniques et de protection incendie.? R?agir avec efficacit? ? tout incident susceptible d?affecter la disponibilit? ou la performance des installations.? Proposer et mettre en ?uvre des solutions op?rationnelles rentables et durables.? R?aliser des inspections techniques d?taill?es pour assurer la performance ainsi que la sant? et la s?curit? des ?quipements.? Collaborer avec des ?quipes mondiales pour garantir la fiabilit? continue des centres de donn?es.******************************Key Responsibilities? Perform preventive and corrective maintenance on electrical, mechanical, and fire protection systems.? Respond proactively to incidents that may affect facility availability or performance.? Propose and implement cost-effective, sustainable operational improvements.? Conduct detailed technical inspections to ensure equipment performance, health, and safety..? Collaborate with global teams to maintain data center reliability standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less