Job Search Results for call center
Sep 11, 2024
Los Angeles, CA
|
Patient Services (i.e. Scheduler)
|
Contract
|
$18 - $23 (hourly estimate)
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An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for... multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 03, 2025
Rocklin, CA
|
Customer Service
|
Perm
|
$38k - $43k (estimate)
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Insight Global client, a Federal Credit Union is seeking to hire contact center representative to sit in their Rocklin call center. This representative will be responsible for answering 30-50 inbound... calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 13, 2025
Bentonville, AR
|
Programmer / Developer
|
Contract-to-perm
|
$32 - $40 (hourly estimate)
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We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect... temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! A Support Center Technician is a knowledgeable professional who provides technical assistance, troubleshooting, and support for refrigeration/controls systems. This role involves working closely with clients, technicians, and internal teams to ensure the smooth operation, maintenance, and optimization of refrigeration/controls equipment.Technical Support:Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration/controls systems.Provide remote and on-site support to diagnose, troubleshoot, and resolve issues with refrigeration equipment, including compressors, valves, controls, and refrigerant circuits.Collaborate with field technicians and engineers to guide them through complex technical challenges and ensure timely issue resolution.Documentation and Reporting:Maintain accurate records of support requests, troubleshooting steps, and solutions provided.Generate detailed reports outlining system performance and recommendations for improvement.Contribute to the creation of knowledge base articles and technical documentation to assist clients and internal teams in resolving common issues.Training and Education:Conduct training sessions for technicians and clients on refrigeration/controls system operation.Develop training materials, presentations, and instructional resources to enhance understanding and skills among users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 13, 2025
Miami, FL
|
Service Delivery Exec
|
Perm
|
$140k - $150k (estimate)
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Owner of products and services related to contact centerLiaison between the business (contact center) and tech support providers (NICE platform, ATT, etc) to make sure all SLA's are metCollaborating... with IT teams from project perspectiveIncident perspective - root cause analysis from a support perspectiveOverarching person to identify / report on receptive issues to drive product improvementOperations , project perspective to meet needs of contact centerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Aug 01, 2024
Henrico, VA
|
Network Engineer
|
Perm
|
$115k - $135k (estimate)
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The Senior Networking Engineer performs activities with respect to network communications including configuration, installation, troubleshooting and management including LAN and WAN systems.... Licensure, Certification, or Registration Requirements for Hire: Related certification preferred Licensure, Certification, or Registration Requirements for continued employment: Related certification preferred Experience REQUIRED: Position typically requires a Bachelors Degree with ten (10) to twelve (12)+ years of related experience, or equivalent combination of related education and experience. Work is assessed through consultation and agreement with others to ensure long range targets and business objectives are met. Hybrid 3 Days in office OR Remote, living within an hour from RichmondWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 06, 2025
Richmond, VA
|
Business Analysis
|
Contract,Perm Possible
|
$30 - $37 (hourly estimate)
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We are seeking a Data Analyst with experience in call center operations to help drive performance improvements by analyzing call center data, identifying trends, and delivering actionable insights.... This role will involve evaluating key performance metrics, generating reports, and working closely with call center teams to optimize customer service operations. You will be responsible for providing data-driven recommendations to enhance efficiency, customer satisfaction, and agent performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 06, 2025
Richmond, VA
|
Customer Service
|
Contract
|
$18 - $22 (hourly estimate)
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We are looking for a Customer Support Specialist to deliver outstanding service by assisting customers with account-related inquiries, resolving issues, and ensuring a smooth customer experience.... This role includes managing customer requests, researching and adjusting accounts, and maintaining accurate records while adhering to quality and compliance standards.Customer Assistance: Provide information, handle requests, explain procedures, conduct research, adjust accounts as needed, and answer questions. Address and resolve problems and concerns. Offer call center support and dispatch calls as assigned.Follow-Up & Customer Outreach: Contact customers to ensure their requests are completed and provide follow-up based on their feedback.Data Entry & Record Management: Enter information into databases to capture complaints and enable other agencies to respond to customer requests.Compliance & Training: Adhere to departmental policies, customer service standards, and compliance guidelines. Participate in ongoing training, cross-training, and quality assurance (QA) activities, including conducting QA training when assigned.Responsibilities:Investigate and resolve account discrepancies, billing errors, and payment concerns.Process service orders to address customer issues and update account information.Educate customers on payment options, account processes, and assistance programs.Communicate professionally and effectively across multiple channels, including phone, email, and in-person interactions. PR $18-$22We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Oct 01, 2024
Marietta, GA
|
Telecom / PBX / Cable Technician
|
Contract,Perm Possible
|
$40 - $50 (hourly estimate)
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A client is seeking a Telecom Technician to join their team in Georgia - northwest Atlanta! You will be responsible for the daily operation of primarily all Avaya telephone equipment. This role will... also require support of Cisco Unity voicemail, CMS and adjuncts. You will provide technical support and maintenance for new or existing telecommunications services, like cellular device rollouts and provide leadership on projects by working with team members and internal customers. This role will administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Additionally, the Avaya call center environment is in process of evaluating and moving to a Genesys voice platform as well as migrating Avaya phone systems to the Cisco platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jan 20, 2025
Vancouver, BC
|
QA
|
Contract
|
$46 - $58 (hourly estimate)
{"JobID":398532,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-123.107478090909,"Longitude":49.2963690909091,"Distance":null},"State":"British Columbia","Zip":"V6Z2H3","ReferenceID":"VAN-757147","PostedDate":"\/Date(1737407743000)\/","Description":"Insight Global is looking for QA Engineer to join the Guest Education Center for one of North America\u0027s largest retail/wellness companies. This person will be join one of the 6 groups that support various testing streams within the Guest Education Center which range from Salesforce, Oracle, Twilio, and 5nine. It is expected that this individual will be creating better doing both automation and manual testing. They will also look at their automation strategy, what should have automation coverage, do they need to increase automation coverage and what percentage of automation testing they should be operating at.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"QA - GEC","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Has 3-5 years of experience as a QA - Has experience testing within a call center environment focused on call center technologies such as twilio, 5nine, etc. - Has experience with automation technologies such as Selenium, Gitlab, Testrail and Jmeter- Has experience testing within Salesforce Service Cloud","Skills":"- Experience with PowerBI, Snowflake,","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":58.0000,"SalaryLow":46.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for QA Engineer to join the Guest Education Center for one of North America's largest retail/wellness companies. This person will be join one of the 6 groups that support... various testing streams within the Guest Education Center which range from Salesforce, Oracle, Twilio, and 5nine. It is expected that this individual will be creating better doing both automation and manual testing. They will also look at their automation strategy, what should have automation coverage, do they need to increase automation coverage and what percentage of automation testing they should be operating at.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jan 29, 2025
Melbourne, FL
|
Security Engineering
|
Contract-to-perm
|
$32 - $40 (hourly estimate)
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A client of Insight Global is looking for a SOC Analyst to join their team in Melbourne FL. The IT Security General Analyst support the Security Operations Control Center (SOCC). The SOCC is a... 24/7/365 operation that requires shift rotations, weekend, after hours, or on-call support to meet program requirements. Responsibilities include:- Tier 1 security configuration hardening, incident detection/investigation and reporting to management and customer security contacts- Monitors security events to identify anomalies and possible incidents within the network- Manages Security Information and Event Management (SIEM) infrastructure and applications, including workflow management, threat hunting assignments, threat intelligence ingests, rule/alert creation and operational maintenance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .