Job Search Results for call center

We are seeking a strategic and hands-on Transportation Manager to lead all aspects of transportation operations within a Fulfillment Center (FC). This role is responsible for overseeing a large and... More complex delivery network that includes nearly 400 home delivery drivers, a group of 20+ CDL drivers, and third-party logistics partners. The Transportation Manager will directly manage a team of 10+ supervisors and 4 dispatchers across multiple departments, ensuring operational efficiency, cost control, and a high level of customer satisfaction. Key responsibilities include managing the transportation P&L, optimizing routing and service levels, overseeing fleet maintenance and yard operations, and driving performance through key metrics and continuous improvement initiatives. The role requires daily engagement with drivers and frontline staff, fostering a culture of accountability, ownership, and open communication. The manager will also collaborate with internal teams such as the centralized call center and network strategy group to enhance the delivery experience and reduce operational bottlenecks. This is a fast-paced, ever-evolving environment where the ability to multitask, stay organized, and lead through change is essential. The ideal candidate will be a proactive leader who takes full ownership of team results, drives improvement, and is comfortable navigating conflict and coaching conversations to build a strong, high-performing culture.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:This is a hands-on technical role supporting a secure, high-performing IT infrastructure for a 24/7 manufacturing operation. The Systems Administrator will: Responsibilities:Manage... More servers, applications, and network services to ensure uptimeDeploy, monitor, update, and troubleshoot Hyper-V virtual servers and business-critical applicationsAdminister Active Directory, Entra ID, Group Policies, RDS, Intune, and Microsoft 365 toolsAssist with DHCP, DNS, wireless access points, switching, and firewall tasksMonitor infrastructure health and respond to alertsApply patches and updates to prevent security incidentsMonitor system activity for threats and assist with incident responseSupport backup, restore, and disaster recovery planning/testingAct as SME for key business applications (Korber One/HighJump, Salesforce, Power Apps)Provide Tier III escalation support and participate in after-hours on-call rotationCollaborate with junior team members on troubleshooting and projectsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A customer of Insight Global is seeking an Inside Sales Representative who will sit in Marietta, GA to support the growth of their business through outbound cold calling. These people are going to be... More in a call center environment responsible for outbound cold calling on businesses to set meetings with prospective customers for the Outside Field Representatives to go on. The ideal candidate will possess HIGH VOLUME cold calling experience, tenacity, self discipline and a willingness to learn. We are also looking for someone who has exposure working within CRMs to document and follow up on customer activity.Responsibilities include: *125+ outbound calls in assigned market to set meetings for outside sales representatives *Gather contact information from potential clients and create brand awareness *Report on productivity and track sales activityoAfter 60 days, responsible for setting 8+ meetings/week This role is fully onsite in the Marietta office, with no hybrid flexibility Monday - Friday 9-6pm. It will be paid through a base salary + commission.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Bilingual Data Scientist/AI Engineer for one of our clients to sit in Denver, CO. This person will be joining a team who is focused on implementing AI for enhancing... More customer engagement and business usage. This person will work on 5-6 projects at once and be responsible for contributing to designing and developing different AI models for different uses. For example, a current project includes a model serving as a real-time coaching tool for call center agents. This person will spend their time creating models, fine-tuning, leading the team and working closely with the VP and SVP of the group. The current project is implementing new languages for the model to respond to.? The team has a daily stand up to start the day and discuss the status of the project.? The day would consist of 20% of time in meetings and 80% of time coding using Python to prompt AI models.? This role will be performed 5 days a week on-site in Denver, CO. The pay is between 40-45/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Proactively monitor availability and performance of the (client) network and infrastructure using various tools. ? Respond to alerts, incident tickets and email requests presented to Network... More Operations? Work as first level escalation for NOC 1? Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed? Perform daily routines and tasks as required? Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures? Accurately document all issue details in appropriate ticket or notification tools? Assist in communication and notification of major events to internal teams? Assist with modification and creation of standard operating procedures? Ensure appropriate communication occurs between shifts ? Additional duties and responsibilities as requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. The KYC Operations Manager leads the First Line Operations group, overseeing a team of... More analysts responsible for customer onboarding and KYC (Know Your Customer) compliance. This role reports to the Head of Operations and works closely with Compliance leadership.Key Responsibilities:-Manage the client onboarding process, ensuring documentation is complete and accurate.-Supervise analysts handling new institutional account requests.-Assess and escalate risks in onboarding cases.-Identify and implement process improvements for onboarding.-Provide management reporting and ensure timely delivery of targets.-Maintain and update systems in line with new KYC requirements and product launches.-Perform quality reviews on client applications.-Partner with Compliance, Engineering, Product, andOperations to execute Gemini?s global KYC program.-Stay updated on global KYC regulations and best practices.-Support regulatory exams, audits, and reviews related to KYC.This is a 6-month contract-to-hire position with an hourly pay of $40-$45/hr, depending upon qualifications and years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a senior-level Network Engineer?to design, implement, and support enterprise network infrastructure across on-prem and cloud environments. This role serves as a Subject Matter Expert... More (SME), driving strategic initiatives, supporting daily operations, and mentoring junior team members.Core ResponsibilitiesDesign, configure, and implement enterprise network systemsSupport and troubleshoot LAN, WAN, SD-WAN, wireless, firewall, VPN, and voice environmentsMonitor network performance and optimize for availability and scalabilityProvide after-hours on-call support and incident managementParticipate in IT and business partner meetingsEnsure adherence to SLAs and operational goalsLead or contribute to network projectsMentor and guide team membersKey Tools & TechnologiesCisco CLIVeloCloud SD-WANPalo Alto firewallsWireless ControllersCisco Nexus DashboardAruba CentralSalary: 120-140kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle... More of a student from early learning to higher education. This role will be hybrid remote in Parma, OH ? working 1 day onsite 4 days remote with a potential to go to 2-3 days onsite. This is a 3-month contract with potential extensions based on performance.In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client?s busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less