Job Search Results for Customer Service

Implementation Manager

One of our large healthcare software clients is looking to hire an Implementation Manager who will provide project management expertise and oversight of large software implementations of the Claim... More Performance products for the Healthcare Insurance industry. This person will be managing projects, project plans, status meetings, deliverables and team members as well as being the frontline to customers. Personability is crucial in this role. This person will be responsible for managing timelines, delivery , customer engagements and workflows of platform implementations. Timelines for implementations are 6 months. This person must be flexible as they will be working on many different projects at a time. This is a 12-month contract-to-hire opportunity! Pay rate for this role is between 55/hr and 57/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Electronic Security Design Engineer - Mid Level

We are looking for two Design Engineers to join our Electronic Security team immediately. This person is able to sit remotely, with the potential to travel x1 per quarter. This position does require... More the ability to obtain a US Government Clearance. Role: Physical security estimator and designer, working in a collaborative team environment supporting U.S. Government integrated physical security installations.As a member of the estimation and design team the primary responsibilities include:?Performing take-offs and building proposals for RFPs sent out by the customer (Project values of $50,000 to $5M+)?Creating design packages for awarded projects?Function as a subject matter expert for internal and external stakeholders?Providing guidance during the delivery phase of assigned awarded projects?Creating change order proposals for assigned projectsOther responsibilities include:?Helping maintain proposal documentation?Working with the PMO team to develop solutions for problematic installations?Working with vendors to keep product lists and pricing current?Maintaining a positive work environment?Other tasks as assignedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager - Legal

?Lead team ceremonies, such as refinements, and collaborate closely with Data Science and Data Engineering teams. ?Communicate effectively with internal and external stakeholders, including... More marketing, sales, and customer support. ?Present the team's work and new developments to stakeholders and executives. ?Interact with customers to represent requirements and understand key customers? needs and market basics. ?Focus on delivering customer commitments and addressing customer complaints. ?Stay updated on market news, incidents, and competitor activities. ?Support go-to-market activities and help create training and marketing materials.?Define and prioritize requirement changes for engineering, performing analysis to meet acceptance criteria. ?Participate and contribute to process improvement activities and product strategy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Tech Writer

An employer's Docs team manages technical documentation that supports the company's products across a global, distributed organization. The team partners closely with Engineering, Product, UX,... More Quality Assurance, and Customer Success to ensure documentation aligns with business priorities and product direction.This role is responsible for managing technical documentation projects end-to-end, collaborating with cross-functional stakeholders, and ensuring documentation is accurate, usable, and release-ready. The team values collaboration, learning, and modern documentation practices, including docs-as-code, and supports team members across time zones from the Western US to India.Responsibilities? Manage technical documentation projects from design to release readiness, including identifying, scoping, prioritizing deliverables, and defining release timelines? Leverage cross-functional relationships with stakeholders to understand business needs, define problems, and align documentation with business objectives and priorities? Collaborate with the Product team to gather requirements and provide input on user interface design, user experience, and documentation integration? Partner with Engineering, Product, UX Design, Quality Assurance, Customer Success, and related teams to create content supporting F5 products? Organize and facilitate the content review process; review and edit technical documentation for accuracy, completeness, and adherence to style guidelines? Serve as a subject matter expert in technical writing principles, methodologies, and tools, advising on best practices and standards? Use git to manage source code and participate in peer code reviewsParticipate in team efforts such as style guide development, content strategy, and content auditsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Architect

Who we are looking for a strong technical contributor that will implement our software solutions for our customers. As part of our team, you will work productively with Consultants, Solution... More Architects, Project Managers, and other internal and external interfaces such as Industry and Product Development teams to ensure that the customer succeeds in their objectives. Be responsible for providing specialist product expertise by consulting, advising, recommending, designing, and where appropriate deploying, specific technical solutions for the Siemens Digital industries Software solution to be delivered successfully and provide value to the customer. Support project/program management activities to control scope, cost, schedule, and quality and in line with program and project processes and messaging, interact with the customer to support the management of customer expectations and support customer adoption.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Designer (UX Research Focused)

We are seeking a Product Designer with a strong user experience research foundation to help design mission-critical features used daily in real-world yard management environments.This role is ideal... More for someone who thrives in workflow-heavy, data-rich systems and enjoys translating operational challenges into intuitive, scalable design solutions. You will partner closely with Product, Engineering, Operations, and Customer Success teams to simplify complex processes, reduce friction in high-volume workflows, and elevate the usability of our suite of technology solutions.Your work will directly impact yard throughput and orchestration, asset visibility, safety, execution, and decision-making across our customer base.Key Responsibilities?Conduct on-site user research at customer facilities (yards, warehouses, distribution centers) to observe workflows, gather voice-of-customer insights, and identify opportunities for product improvement?Conduct qualitative and quantitative research including user interviews, usability testing, surveys, and workflow analysis?Translate research insights into personas, journey maps, problem statements, and design opportunities?Advocate for frontline users while balancing enterprise business goals?Prototype user flows, wireframes, high-fidelity mockups, and interactions supporting platform feature initiatives?Simplify multi-step workflows while maintaining accuracy, compliance, and operational integrity?Contribute to and evolve the company's design system and interaction patterns?Work closely with Product Managers to shape problem definition and solution strategy?Elicit and incorporate feedback from customer support and enterprise customers?Facilitate design reviews and communicate research findings clearly to technical and non-technical audiences?Help embed user-centered thinking into the product development lifecycle.Salary: $105-115K +15% based on expertiseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Linux Support Engineer

Perform daily case activities with meticulous adherence to established guidelines, SOPs, and internal workflows, ensuring thoroughness and accuracy.Deliver outstanding customer support through strong... More professional communication, comprehensive technical knowledge, and advanced troubleshooting to effectively resolve diverse technical challenges.Efficiently and quickly analyze reported issues to identify root causes and key problem areas, then communicate clear, concise, and effective corrective actions and resolutions to customers promptly and professionally.Collaborate with support engineers, cross-functional internal teams (e.g., development, product management), and external partners as needed during problem resolution to ensure comprehensive and efficient solutions.Document all diagnostic steps, contributing to knowledge base articles and reusable solutions for efficient future incident resolution and team knowledge enhancement.Proactively pursue personal and professional growth by continuously expanding product knowledge, refining technical skills, and obtaining relevant industry certifications to enhance expertise and contribute to team capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

(Confidential) Director, Enterprise Sales

About this role:(This is a confidential search - do not reference client name until NDA is signed). The Director of Enterprise Solutions will lead a high-performing team focused on driving growth... More across strategic enterprise accounts. This role requires a visionary leader with deep expertise in complex sales cycles, strong business acumen, and the ability to influence senior-level decision makers. The Director will design and execute strategies that expand market share, strengthen customer relationships, and deliver our clients full portfolio of solutions across multiple business lines. This position can sit remotely but requires 30-50% travel. The target compensation is $240K-280K + 25% bonus + potential LTIPs.Key Responsibilities?Own strategies and plans to expand the strategic accounts customer base and increase sales volume. Ensure comprehensive Account Plans are developed and leveraged for all customers.?Expand share of wallet in existing accounts by promoting our clients full portfolio?equipment, controls, and service.?Disseminate our clients strategic initiatives and key messages to internal teams and customers.?Ensure the strategic account team meets or exceeds revenue and customer acquisition goals.?Build and sustain senior-level customer relationships to support account strategies.?Recruit, train, coach, and motivate a geographically dispersed strategic account sales organization.?Partner with business leaders and local execution teams to ensure seamless project delivery using standardized processes and metrics.?Conduct regular business reviews with internal stakeholders focused on performance, key accounts, and vertical applications.?Define and execute sales strategies aligned with organizational goals and market dynamics.?Establish KPIs, track pipeline health, and ensure accurate forecasting through CRM systems (Salesforce).?Monitor industry developments, competitor activities, and regulatory changes to identify growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key Account Leader

A client of Insight Global is looking to identify two Director-level sales leaders to own and grow a private and/or commercial label customer portfolio for a privately held company. This is a... More hands-on, customer-facing role focused on retaining and expanding existing accounts while building deep industry relationships. This is an ideal role for a sales leader who enjoys ownership, autonomy, and being close to the customerWhat they?ll do:?Own and grow a defined portfolio of private/commercial label customers?Serve as the senior, customer-facing leader for key accounts?Travel extensively to build relationships, attend trade shows, and embed in the industry?Collaborate cross-functionally in a lean organization and wear multiple hatsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Change Manager (Telecom/Network Operations)

We are seeking a Business Change Manager to support telecom service providers in large-scale OSS transformation programmes. You will drive successful organisational transition, cross-functional... More alignment, and sustainable change embedding to enable customers to fully leverage Blue Planet's intelligent automation solutions - including network inventory, service orchestration, assurance, and analytics -for operational efficiency and agility.This is a customer-facing leadership role requiring a confident professional who can engage effectively with stakeholders across multiple teams and levels, often in complex, matrixed telecom environments.Compensation: $40-45/HR USD - negotiable based on experience Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less