Job Search Results for Customer Service

Project Delivery Manager- Design Studio

A customer is seeking a remote Program Delivery Manager to support Design Studio and Organizational Reporting projects. - This role will be split 50/50 between reporting and delivery projects for the... More XDS team and leading organizational transformation projects across the Experience Design organization. - Support reporting and delivery projects for the Experience Design Studio (XDS) at 50% capacity, ensuring efficient project execution and alignment with organizational goals- Standardize Jira reporting processes and templates, ensuring consistency and reliability across all design and delivery projects- Lead executive storytelling initiatives by preparing and delivering impactful, data-driven presentations and reports to leadership and stakeholders- Assemble project plans and assignments, direct and monitor work efforts, identify resource needs, conduct quality reviews, and manage issues as needed.- Lead cross-team communication strategies to ensure alignment between technology partners, designers, and stakeholders throughout project phases- Can pay $55-60/hWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

BA/Scrum Master - INTL Near Shore

We are seeking a hybrid Business Analyst / Scrum Master to support a Scrum team delivering CRM-based solutions within the commercial software space. This role is a backfill for an existing team... More member who is temporarily supporting a larger Product Owner / Project Manager initiative.The ideal candidate will split responsibilities between Agile Scrum Master duties and Business Analysis activities, working closely with development teams, business stakeholders, and contact center users. The role will primarily support the Siebel CRM platform, with lighter involvement in a Salesforce B2B system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Communications Manager - INTL Philippines

An employer is looking for a communications manager. This individual will provide Command and Control of Bridge calls during service outage situations for customers, driving for quick resolution of... More impacting issues and tracking incidents as they occur. In this role, the primary responsibility is to send out reliable, timely and accurate comms. The role will also assist in developing communication plans with internal partners to minimize end-user impact during system maintenance. The Incident Management ICC is responsible for leading the Incident Command teams support of several distinct properties across Microsoft Online. They will assist the Tier 2 Incident Command agents in providing superior Incident Communication and Coordination, and help drive for prompt resolution of all service impacting incidents. The Responsibilities include: - Lead Tier 2 Incident Command teams support of several distinct properties across CRM - Facilitate, engage! , and drive bridge calls during service outage situations for CRM Customers. - Work closely with remote support teams. - Communicate effectively within external groups, including end users (verbally and written as appropriate). - Develop support documents, training material, and other resources to help the Tier 2 Incident Command team provide excellent services, driving efficiency and accuracy at all times - Ensure adherence to established policies and procedures; ensure SLAs and KPIs are met with timely communication notifications. - Maintain service excellence, facilitating communication and collaboration among many parties to bring all Incidents to resolution quickly and efficiently - Adhere to established SLAs for acknowledging, engaging, communicating, and resolving IncidentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Product Manager

This position contributes to Client's success by contributing to the strategic value, usability, and performance of one or more of our digital products. To be successful, the technical product... More manager needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiencesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Launch

A client of Insight Global in the retail technology industry is hiring a Program Manager to assist with the launch of new locations across both urban and rural locations in North America. This person... More will be overseeing a number of internal and external partnerships and tracking project life cycles in an effort to grow the business and increase access to the product for the customer base through overseeing the launch of new buildings and sites. This person will be the central point of contact for vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a functional project management skill set and great interpersonal skills. Partnership & collaboration is paramount to this role in addition to the ability to be flexible and adaptable to change as project scopes and timelines adjust. This role will require roughly 50% travel throughout the year; traditionally Monday ? Thursday and expenses are fully reimbursed but must be purchased on a personal credit card and can be submitted weekly for reimbursement. A credit card limit of 6-8k is recommended to support booking numerous trips at once if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Data Engineer - Marketing Analytics

As a Senior Data Engineer for our Marketing initiatives, you'll lead efforts to build and maintain data pipelines and models that power our marketing analytics and campaign management capabilities.... More You'll work at the intersection of marketing technology and data engineering, ensuring seamless data flow between Salesforce, Databricks, and various marketing platforms to enable data-driven campaign execution and performance analysis.Key ResponsibilitiesCampaign Data Management?Design, develop, and maintain scalable data pipelines to support marketing campaign execution in Salesforce?Ensure data quality and timely availability of customer segments and campaign metrics?Provide on-call support for critical marketing campaigns to ensure data accuracy and availabilityPipeline Development?Build and maintain robust data pipelines integrating multiple data sources including Salesforce, Google Analytics, and advertising platforms?Create and optimize ETL processes in Databricks for marketing data processing and analysis?Implement data quality checks and monitoring systems to ensure pipeline reliabilityAnalytics Support?Collaborate with Data Analysts to develop and maintain Tableau reporting infrastructure?Create and maintain data models that support marketing analytics and campaign reporting?Design and implement tracking mechanisms for campaign conversion and audience targetingPlatform Integration?Develop and maintain integrations between Salesforce and other marketing technology platforms?Ensure efficient data synchronization between marketing systems and data warehouse?Build automated data quality validation processes across integrated platformsCollaboration & Documentation?Partner with marketing teams to understand campaign requirements and data needs?Work closely with Data Analysts to optimize reporting solutions?Document data flows, models, and pipeline architecturesEligible States for Remote Work:AL, AZ, FL, CA, CO, GA, ID, IL, KY, KS,, MA, MD, MO, MT, NE, NV, NC, OK, OH, TN, TX, UT, WA, WYWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Airtable Product Manager

Insight Global is looking for an Airtable Product Manager, you will lead our client's Airtable instance including configuration, governance, and onboarding as well as driving enhancements,... More optimizations, integrations, and automations to meet and exceed the evolving business needs. This position requires a deep understanding of Airtable and how it can be applied to meet the unique needs of our business. ?You have collaborated with Marketing and Creative teams, understand their workflows, and have successfully bridged the gap between marketing, creative, and technical?teams. ?You have implemented, set-up, and configured Airtable for Marketing and/or Creative teams.? ?You enjoy partnering with businesses to build relationships that allow you to find solutions together. ?You?re able to effectively translate business requirements to clearly document solutions for development. ?You think outside the box to solve unique challenges when software and processes might otherwise seem incompatible. ?You establish mechanisms that enable the business to grow while maintaining system integrity and health. ?Championing Airtable across Marketing.? ?Putting the customer first and building relationships to develop business-led, tech-driven solutions. ?Quickly getting up to speed on businesses processes, organization, and structure to configure optimal solutions and minimize tech-debt. ?Developing and maintaining a product roadmap, prioritizing features and enhancements based on business objectives.? ?Staying up to date with the latest Adobe Workfront product releases and best practices to identify opportunities to enhance business processes and improve system usage. ?Effectively communicating plans, updates, and changes with internal and external stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - ServiceNow Business Analyst - LATAM

A large telecommunication company is seeking a skilled ServiceNow Business Analyst to join their team. The team is responsible for digital transformation across the business and are going through a... More ServiceNow implementation. The BA will be meeting with a variety of stakeholders to gather requirements, refine and priorities requirements, and work with technical teams to deliver on requirements. Exact compensation for this position may vary based on several factors, including skills, experience, and education, but is expected to be between $10-$12 USD. Benefits may vary based on location of candidate.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sales Representative- P&C Solutions- Remote

An employer is looking for a remote Sales Representative to join the sales enablement organization of a large insurance solutions company. This person will manage existing customers and will be... More assigned territory to manage growth and retention. He/she will prospect across the account and manage short, mid, and long-term strategic sales plans by meeting with customers and providing solutions. He/she will work closely with sales peers, sales leadership, and product management to develop these customized solution proposals to ensure long term partnership and growth of accounts. The Sales Representative will be expected to travel 30-45% of the time in order to build in-person relationships within their territory. Compensation for this role is 240-270k OTE. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Marketing Campaign Operations Manager

As a Marketing Campaigns Operation Manager, you will be responsible for executing high impact demand generation, market awareness, and sales acceleration programs and campaigns. You will collaborate... More with stakeholders across the this company's Global Marketing department and regularly interlock Revenue Operations, Global Partner, and IT teams. You will also engage external agencies and consultants to maximize the efficiency and effectiveness of our Marketing Automation Platform (MAP), Eloqua, and other critical systems and tools inside of the MarTech stack. Finally, you will contribute directly to the measurement and analysis of the Global Demand programs and campaigns with an emphasis on Global Marketing impact on pipeline and revenue targets. Here is a breakdown: ? Absorb our team?s core roles and responsibilities and understand the integrated campaign strategy for the solution and pr campaigns running in market. You will also have a basic understanding of our MarTech stack and lead management and lead flow processes. ? Operate as the primary point-of-contact for Marketing Shared Service (MSS) requests submitted by, but not limited to, Global Demand stakeholders. These requests will include outbound email communications, campaign response uploads, and global landing page creation requests. ? Execute MSS requests in Eloqua and/or triage the requests to external agencies or contractors.? Contribute to key data management initiatives involving Eloqua and other Omnissa MarTech systems. A key point of emphasis will be the overall hygiene of customer/partner/prospect data maintained in Eloqua and Salesforce.com.Assume the role of primary owner for all external Marketing Shared Service support agencies and manage all budgeting, SOW development, and spend tracking with those external agencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less