Job Search Results for Customer Service

Remote Epic Healthy Planet Architect

This role is heavily customer-facing and design-focused, with significant time spent in meetings guiding Healthy Planet strategy, architecture, and optimization across the enterprise. The architect... More will partner closely with stakeholders to align quality measures, support ongoing maintenance, and help organizations approach their environment as if it were a new install- even within mature Epic instances. Day to day, this person will balance leadership and execution, mentoring team members, influencing design decisions, and owning overall project delivery while operating without direct reports. The role is ideal for someone stepping into leadership who still enjoys hands-on technical work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Marketing Manager

The Product Marketing Manager for our client will play a critical role in shaping and communicating the value of an award-winning, AI-first Contact Center portfolio. This role is responsible for... More translating complex technology?across Microsoft Teams?native contact centers and AI voice solutions?into clear, compelling, audience-focused messaging that drives market adoption and revenue growth. Working cross-functionally with Product, Sales, Growth Marketing, and Field teams, the Product Marketing Manager will own positioning, messaging, go-to-market execution, and sales enablement for their CCaaS product. The ideal candidate is a strategic thinker and strong storyteller with hands-on GTM experience who thrives at the intersection of enterprise CX, applied AI, and the Microsoft ecosystem.Responsibilities:? Define and own product positioning, messaging, and value propositions for enterprise, CX, and AI decision-makers.? Lead go-to-market strategy and execution for new features, use cases, and solutions.? Create high-impact product marketing assets (sales decks, one-pagers, demos, customer stories).? Partner with Growth and Field Marketing to support campaigns, webinars, events, and thought leadership. ? Enable sales and channel teams with battle cards, competitive insights, and clear buyer narratives.? Collaborate cross-functionally to ensure consistent, compelling messaging across all touchpoints.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Distribution Designer

Our client is looking for an Distribution Designer to join the team! This is a remote position in the upstate SC area. The role utilizes client-specific software and offers full training! This... More company offers room for growth with exposure to different projects and teams! This is a long term, stable opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DevOps Engineer

Looking for a product based DevOps Engineer who can help create CI/CD based pipeline for the Frabric data platform and environment. This person will help spearhead a new way of automating application... More to Azure cloud for the customer that pull their data flows from the Fabric warehouse.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Systems Engineer - UK

We are looking for passionate, entrepreneurial, and tech-savvy Sr. Systems Engineers to help our customers and partners evaluate, adopt and expand the use of our technology.ResponsibilitiesProvide... More pre-sales technical support and technical expertise to our customers and partners with objective to achieve sales targets.Establish trusted advisory role with strategic customers and partners (CIO, CISO).Enable and/or update partner network on product evolution.Perform workshops with prospects or customers on product evaluations and do demonstrations.Perform hands-on tests to validate customer proof-of-concept setups, network designs, and network deployments using new products and feature.Respond to RFI?s/RFP?s.Provide market and product feedback to product management and back-office.Keep up-to-date on competitive solutions, products, and services.Author whitepapers, knowledge base articles, and other customer/partner facing content.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Power BI Developer

A client of Insight Global is seeking a Power BI Developer to develop, optimize, and maintain our customer-facing dashboards, datasets, and reporting experiences. This role is responsible for turning... More curated data models into interactive, performance-tuned Power BI products that allow customers to explore real-time insights, schedule reports, and manage distribution lists through secure, templated dashboards. In that capacity, you will work closely with business stakeholders, product owners, and customers to gather requirements, define KPIs, and translate operational needs into meaningful visualizations.Key Responsibilities:?Develop, enhance, and maintain Power BI dashboards, datasets, and paginated reports used across customer portals.?Create templated dashboards and reusable components that can be customized per customer or yard operation.?Design intuitive, visually consistent, and responsive layouts that align with our brand and UX guidelines.?Manage Power BI dataset refresh schedules, distribution lists, and access control via Power Automate and Fabric governance tools.?Build semantic models that align with the Medallion architecture and ensure consistent KPIs and metrics across reports.?Use strong SQL skills to optimize queries and ensure efficient refresh and load times.?Ensure compliance with data governance and information security standards, including Row-Level Security (RLS), sensitivity labels, and workspace permissions across Fabric and Power BI environments.?Provide feedback on upstream data models and transformation logic to improve report performance and maintainability.Pay $50-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Incident Manager - Night Shift

We are seeking an experienced and composed Incident Manager to join our Reliability Engineering & Operations (REO) team. In this role, you will serve as the primary coordinator and driver of the... More escalated incident management process, owning the end-to-end response to Sev1 and Sev2 incidents across our hosted customer environments. You will bridge technical and business stakeholders, ensuring incidents are resolved with urgency and precision, communications are clear and timely, and every incident leaves behind a documented record that feeds continuous improvement. This is a high-visibility, cross-functional role that demands strong situational awareness, calm under pressure, and a command of ITSM principles across incident, problem, and change management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Systems Engineer - Defense, UK

We are looking for passionate, entrepreneurial, and tech-savvy Sr. Systems Engineers to help our customers and partners evaluate, adopt and expand the use of our technology.ResponsibilitiesProvide... More pre-sales technical support and technical expertise to our customers and partners with objective to achieve sales targets.Establish trusted advisory role with strategic customers and partners (CIO, CISO).Enable and/or update partner network on product evolution.Perform workshops with prospects or customers on product evaluations and do demonstrations.Perform hands-on tests to validate customer proof-of-concept setups, network designs, and network deployments using new products and feature.Respond to RFI?s/RFP?s.Provide market and product feedback to product management and back-office.Keep up-to-date on competitive solutions, products, and services.Author whitepapers, knowledge base articles, and other customer/partner facing content.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analyst

This Data Analyst will support internal teams and external customers by helping deliver accurate reporting and data solutions. The role focuses on executing reporting requests, supporting data... More imports/exports, and assisting with data-related tasks under established processes and team standards.Responsibilities include:?Supporting customer and internal requests for reports, data imports, and data exports?Gathering requirements and documenting details in JIRA tickets?Writing and updating SQL queries to support reporting and data requests?Creating and maintaining reports using SSRS and/or PowerBI?Assisting with data validation and basic QA testing?Updating existing documentation and following established data processes?Collaborating with senior analysts and engineers to troubleshoot issues?Adhering to data security, confidentiality, and internal policies?Occasional travel (1?2 times per year) may be requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Design Specialist

The Design Specialist will own communities undergoing copper retirement, with end-to-end responsibility for ensuring every circuit has a clearly defined migration path to fibre. This role involves... More analyzing and managing multiple circuits per portfolio, building scalable frameworks for circuit-level migration, and triaging issues when circuits fall out using address-level and system data. The specialist will create and maintain comprehensive community migration plans and work cross-functionally with network engineering, access planning, construction PMO, and customer-facing migration teams to translate network data into executable build and migration strategies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less