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Jun 10, 2026

Markham, ON

|

Business Analyst (BA)

|

Contract-to-perm

|

$54 - $68 (hourly estimate)

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Insight Global is supporting one of our largest consumer health customers in their Digital Commerce initiatives for the Canada market and is seeking a Lead Business Process Analyst. This person will... sit at the intersection of business, data, and technology?owning end-to-end efforts to identify gaps, define solutions, and drive delivery.They?ll partner closely with stakeholders to understand challenges across digital shelf performance, product data, and content, translating needs into clear requirements for internal data teams. A key focus will be aligning with dashboard developers to build reporting tied to Amazon and Walmart performance, ensuring the business has visibility into critical metrics and can make informed decisions.This role will also drive improvements in data integration across platforms like Salsify and web ecosystems to ensure product content is accurate and consistent across channels. Additionally, the individual will identify process inefficiencies, recommend automation or tooling enhancements, and partner with Digital Shelf, SEO, and content teams to improve overall performance.This is a lead-level, non-development role focused on orchestrating across teams, driving near-term priorities, and helping define future-state improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 06, 2026

Lake Mary, FL

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Business Analyst (BA)

|

Contract

|

$42 - $53 (hourly estimate)

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We are seeking a high impact Senior Business Analyst who combines strong business analysis fundamentals with practical project management knowledge and a working understanding of data analysis. Must... be someone who thrives in complex, cross-functional environments, able to own outcomes, unblock progress, and drive delivery without letting tasks linger. The ideal candidate would also bring hands-on experience in IT Asset Management (ITAM).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 26, 2026

Charlotte, NC

|

Business Analyst (BA)

|

Contract

|

$42 - $52 (hourly estimate)

{"JobID":511600,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.83,"Longitude":35.19,"Distance":null},"State":"North Carolina","Zip":"28217","ReferenceID":"CLT-01200e3b-2129-4e86-9b49-b5ddd242b428","PostedDate":"\/Date(1774549506000)\/","Description":"Insight Global is seeking a Business Systems Data Analyst for a top clients. This analyst will support the Security organization by extracting and evaluating large vulnerability datasets to identify potential risks across the network. The ideal candidate excels in Excel-based analysis, understands vulnerability management workflows, and can partner closely with technical teams to ensure issues are resolved quickly. This role is fast-paced, analytical, and highly impactful within the organization?s security posture.?Pulling large vulnerability datasets from client\u0027s security scanning tools?Analyzing reports to identify vulnerabilities, inconsistencies, and anomalies?Determining whether anomalies represent real security issues?Flagging findings and collaborating with affected teams to drive fast remediation?Documenting findings, tracking remediation status, and supporting reporting activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Security/Vulnerability Data Analyst","City":"Charlotte","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must-Haves:?Strong Vulnerability Management experience?Advanced Excel skills (pivot tables, large datasets, VLOOKUP/XLOOKUP, advanced filtering, modeling)?Experience pulling large data sets from enterprise security scanning tools?Ability to analyze vulnerability data for anomalies and potential security risks?Strong communication skills to partner with cross-functional technical teams for remediation","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.0000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Business Systems Data Analyst for a top clients. This analyst will support the Security organization by extracting and evaluating large vulnerability datasets to identify... potential risks across the network. The ideal candidate excels in Excel-based analysis, understands vulnerability management workflows, and can partner closely with technical teams to ensure issues are resolved quickly. This role is fast-paced, analytical, and highly impactful within the organization?s security posture.?Pulling large vulnerability datasets from client's security scanning tools?Analyzing reports to identify vulnerabilities, inconsistencies, and anomalies?Determining whether anomalies represent real security issues?Flagging findings and collaborating with affected teams to drive fast remediation?Documenting findings, tracking remediation status, and supporting reporting activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 08, 2026

Chicago, IL

|

Business Analyst (BA)

|

Contract

|

$46 - $57 (hourly estimate)

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Create and maintain dashboards for PB Coding leadership and stakeholders (PB Coding & Charge Capture Dashboard)Support the PB Coding team as both a technical and operational analyst within the... revenue cyclePartner with revenue cycle, clinical, and IT teams to identify and resolve system and user issuesSubmit and track system requests, enhancements, and upgradesImprove workflows and develop claim scrubber editsMaintain Epic PB coding functions, including reports, work queues, revenue setup, and system configurationsOwn new growth projects and support team coverage during a manager?s leaveManage two shared inboxes and respond to requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 04, 2026

Wilkes-Barre, PA

|

Business Analyst (BA)

|

Perm

|

$90k - $120k (estimate)

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Insight Global is seeking a Business Development Analyst to join one of our federal healthcare industry clients and sit fully remote, working EST hours. This person will support the company?s federal... and state arm?s growth strategy by conducting advanced market intelligence across procurement platforms, budget documents, legislative activity, and agency priorities. This role evaluates contract vehicles, access pathways, incumbency, and competitive dynamics to identify whitespace opportunities and inform investment and pursuit decisions. The analyst is responsible for building and maintaining a high quality, disciplined opportunity pipeline, ensuring CRM data integrity, and providing accurate pipeline metrics, forecasting, and executive reporting. In support of capture and pursuit efforts, the role delivers data driven qualification assessments, competitive analysis, and research on RFIs, RFPs, SOWs, and historical procurements. They will collaborate closely with capture managers, proposal teams, and leadership to shape opportunities early and contribute to informed go/no go decisions. Additionally, the position provides business development operations support through executive briefings, meeting coordination, conference preparation, and ongoing monitoring of policy, regulatory, and acquisition trends impacting company target markets.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 09, 2026

San Ramon, CA

|

Business Analyst (BA)

|

Contract

|

$24 - $30 (hourly estimate)

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Business Analyst 1 for PG&EWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal... opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Sep 04, 2025

Stamford, CT

|

Business Analyst (BA)

|

Contract

|

$49 - $61 (hourly estimate)

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Insight Global is seeking a Technical Business/Data Analyst for one of our clients in Stamford, CT. This person will be joining the business intelligence group who support the Service Reliability... team. This person will obtain data from multiple sources to understand the impact of networking and change of environment on customers. This person with gather requirements, put together prototypes, test them and pass to the development team to put plans into action. This person should be able to perform data analysis, understand gaps and created automated audits. This person be able to created SQL stored procedures from scratch. The rate for this role is 50-60/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 17, 2026

Newtown Square, PA

|

Business Analyst (BA)

|

Contract,Perm Possible

|

$41 - $51 (hourly estimate)

{"JobID":520217,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-75.43,"Longitude":39.97,"Distance":null},"State":"Pennsylvania","Zip":"19073","ReferenceID":"PHL-44baea47-1e89-41fb-b99b-6590b71e224f","PostedDate":"\/Date(1776443711000)\/","Description":"A healthcare payor client is hiring for a Senior Data Systems Analyst to join their Enterprise Data Product organization. This person will be responsible for the data collection, extraction, cleaning and analysis of the enterprise\u0027s critical data requests. It is key that this person has experience working in large complex data environments and understands how to own end to end requirement delivery within a complex data lake and data warehouse environment. The ideal person will have healthcare payor analytics experience and a proven ability to operate in a very demanding techno functional environment. NOTE: This is a hybrid onsite role where you will be onsite weekly in Newtown Square, PAWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. Data Systems Analyst","City":"Newtown Square","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 9 years of experience in an enterprise environment with business/ data analysis, project management, and process re-engineering concentration.- 5 years of experience in Healthcare industry (Medicaid, Medicare) preferred.- Strong SQL skills with ability to create and build queries from scratch - Familiarity with BI tools (Power BI, Tableau) to validate reporting layer data- Strong expertise in Azure Databricks (Delta Lake, Delta Live Tables, Unity Catalog).- Strong communication and leadership abilities for cross-functional teamwork.- Serves as a SME for all components of a major system, understanding how the information is used and how the system(s) may need to be adapted to changes in business processes.- Possess strong understanding prior experience in Healthcare Systems like FACETS - Prior experience in EDI data transactions and/ or Care Management data standards","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":51.0000,"SalaryLow":40.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A healthcare payor client is hiring for a Senior Data Systems Analyst to join their Enterprise Data Product organization. This person will be responsible for the data collection, extraction, cleaning... and analysis of the enterprise's critical data requests. It is key that this person has experience working in large complex data environments and understands how to own end to end requirement delivery within a complex data lake and data warehouse environment. The ideal person will have healthcare payor analytics experience and a proven ability to operate in a very demanding techno functional environment. NOTE: This is a hybrid onsite role where you will be onsite weekly in Newtown Square, PAWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 15, 2026

Edgewater Park, NJ

|

Telecom Analyst

|

Contract

|

$32 - $40 (hourly estimate)

{"JobID":531016,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.9135,"Longitude":40.0582,"Distance":null},"State":"New Jersey","Zip":"08010","ReferenceID":"PHL-fa09a672-042f-4ce8-8966-b0de019ed473","PostedDate":"\/Date(1778874241000)\/","Description":"One of Insight Global\u0027s retail clients is seeking a Telecom Analyst who will support a large-scale enterprise network transformation program, focus on telecom circuit migration, manage network services transition, carrier disconnects, inventory clean-up, ServiceNow/CMDB data integrity, invoice validation, and vendor coordination.Key ResponsibilitiesTelecom Order Management?Manage the end-to-end lifecycle of telecom orders across store locations, including new circuit orders, migrations, disconnects, and service changes.?Track all carrier orders through completion, including order submission, FOC dates, installation milestones, testing, escalation, and closure.?Coordinate with Granite, incumbent providers, local exchange carriers, broadband providers, managed network partners, and internal project teams.?Identify and resolve order fallout, rejected orders, incorrect circuit details, missed milestones, and carrier provisioning issues.Circuit Migration and Disconnect Management?Maintain detailed tracking of circuits being migrated from the incumbent provider to the new transport provider.?Ensure disconnects are submitted accurately and only after successful migration and validation.?Track early termination exposure, disconnect timing, billing stop dates, and confirmation of service termination.?Prevent duplicate billing, missed disconnects, and stranded circuits.Inventory and CMDB Accuracy?Build and maintain an accurate circuit inventory by store, including carrier, circuit ID, LEC ID, broadband/DI type, install status, service address, bandwidth, contract term, and billing account.?Partner with ServiceNow and CMDB teams to ensure circuit records are properly populated and maintained as the source of truth.?Validate that managed service providers and internal support teams can use CMDB data for incident, escalation, SLA, and operational support.ServiceNow and Ticketing Integration Support?Support ServiceNow-to-ServiceNow integration requirements with telecom and managed service providers.?Help define required telecom fields, naming standards, ticket update flows, circuit identifiers, known error fields, escalation information, and SLA-related data.?Validate that provider ticket updates, incident status, circuit references, and service-level data are correctly flowing into Burlington?s ServiceNow environment.?Support testing of e-bonding, ticket lifecycle, escalation, and reporting scenarios.SLA and Governance Support?Support the setup of service-level logic for different circuit types, including DI, broadband, LTE, and other access types.?Ensure stop-clock/start-clock rules, incident categorization, escalation paths, and SLA reporting data are understood and documented.?Assist with monthly vendor governance, net-off reviews, service credit validation, and performance reporting.?Identify gaps that could prevent accurate contract governance or service-level enforcement.Invoice Validation and Dispute Management?Review telecom invoices for accuracy against active inventory, contract terms, disconnect dates, service status, and agreed pricing.?Identify billing errors, duplicate charges, incorrect rates, charges for disconnected services, and unsupported fees.?Manage invoice disputes with vendors through resolution.?Partner with finance, procurement, and project teams to track savings, credits, billing corrections, and run-rate impacts.Vendor and Project Coordination?Serve as the telecom operational SME for the network transformation program.?Work closely with project managers, network engineering, ServiceNow, finance, procurement, store operations, managed service providers, and incumbent vendors.?Provide regular status updates on orders, disconnects, inventory gaps, risks, and escalations.?Maintain working trackers, dashboards, and reporting for leadership and project governance.Transition and TSA Support?Support transition planning with the incumbent provider, including required data, circuit details, asset information, depot-related services, admin access, configuration extracts, and operational dependencies.?Help identify items that must be captured before the incumbent provider exits, including circuit data, credentials, renewals, carrier relationships, support obligations, and operational handoffs.?Partner with legal, procurement, and transition advisors as needed to ensure telecom-related requirements are represented in transition documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Telecom Billing Analyst","City":"Edgewater Park","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Required Experience?10+ years of telecom operations, carrier management, network transition, or telecom expense management experience.?Direct experience managing large-scale telecom circuit migrations, MPLS/broadband/SD-WAN transitions, carrier disconnects and distributed-site rollouts.?Proven experience operating in complex, multi-vendor enterprise environments, managing multiple concurrent workstreams across both internal teams and external partners.?Strong experience working with Managed Service Providers (MSPs), including coordination of operational processes, service delivery alignment, and escalation management.?Strong understanding of telecom carrier processes, including order entry, FOC dates, LEC coordination, circuit IDs, billing accounts, install coordination, testing, and disconnects.?Experience working with telecom aggregators or managed service providers, preferably Granite or similar providers.?Experience supporting enterprise ServiceNow, CMDB, ticketing integration, incident management, and SLA reporting.?Strong telecom invoice review, billing dispute, and inventory reconciliation experience.?Advanced Excel skills required; experience managing large trackers, pivots, slicers, reconciliations, and status reporting.","Skills":"?Retail, restaurant, branch, or distributed enterprise environment experience.?Experience with Fortinet/FortiGate, SD-WAN, broadband, DIA, LTE, and managed network services.?Experience supporting TSA or incumbent-provider transition activities.?Experience working with finance and procurement on CER/SIR, PO tracking, contract governance, and service credits.?Background with telecom expense management platforms or large-scale telecom inventory clean-up.","Industry":"Telecom Analyst","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

One of Insight Global's retail clients is seeking a Telecom Analyst who will support a large-scale enterprise network transformation program, focus on telecom circuit migration, manage network... services transition, carrier disconnects, inventory clean-up, ServiceNow/CMDB data integrity, invoice validation, and vendor coordination.Key ResponsibilitiesTelecom Order Management?Manage the end-to-end lifecycle of telecom orders across store locations, including new circuit orders, migrations, disconnects, and service changes.?Track all carrier orders through completion, including order submission, FOC dates, installation milestones, testing, escalation, and closure.?Coordinate with Granite, incumbent providers, local exchange carriers, broadband providers, managed network partners, and internal project teams.?Identify and resolve order fallout, rejected orders, incorrect circuit details, missed milestones, and carrier provisioning issues.Circuit Migration and Disconnect Management?Maintain detailed tracking of circuits being migrated from the incumbent provider to the new transport provider.?Ensure disconnects are submitted accurately and only after successful migration and validation.?Track early termination exposure, disconnect timing, billing stop dates, and confirmation of service termination.?Prevent duplicate billing, missed disconnects, and stranded circuits.Inventory and CMDB Accuracy?Build and maintain an accurate circuit inventory by store, including carrier, circuit ID, LEC ID, broadband/DI type, install status, service address, bandwidth, contract term, and billing account.?Partner with ServiceNow and CMDB teams to ensure circuit records are properly populated and maintained as the source of truth.?Validate that managed service providers and internal support teams can use CMDB data for incident, escalation, SLA, and operational support.ServiceNow and Ticketing Integration Support?Support ServiceNow-to-ServiceNow integration requirements with telecom and managed service providers.?Help define required telecom fields, naming standards, ticket update flows, circuit identifiers, known error fields, escalation information, and SLA-related data.?Validate that provider ticket updates, incident status, circuit references, and service-level data are correctly flowing into Burlington?s ServiceNow environment.?Support testing of e-bonding, ticket lifecycle, escalation, and reporting scenarios.SLA and Governance Support?Support the setup of service-level logic for different circuit types, including DI, broadband, LTE, and other access types.?Ensure stop-clock/start-clock rules, incident categorization, escalation paths, and SLA reporting data are understood and documented.?Assist with monthly vendor governance, net-off reviews, service credit validation, and performance reporting.?Identify gaps that could prevent accurate contract governance or service-level enforcement.Invoice Validation and Dispute Management?Review telecom invoices for accuracy against active inventory, contract terms, disconnect dates, service status, and agreed pricing.?Identify billing errors, duplicate charges, incorrect rates, charges for disconnected services, and unsupported fees.?Manage invoice disputes with vendors through resolution.?Partner with finance, procurement, and project teams to track savings, credits, billing corrections, and run-rate impacts.Vendor and Project Coordination?Serve as the telecom operational SME for the network transformation program.?Work closely with project managers, network engineering, ServiceNow, finance, procurement, store operations, managed service providers, and incumbent vendors.?Provide regular status updates on orders, disconnects, inventory gaps, risks, and escalations.?Maintain working trackers, dashboards, and reporting for leadership and project governance.Transition and TSA Support?Support transition planning with the incumbent provider, including required data, circuit details, asset information, depot-related services, admin access, configuration extracts, and operational dependencies.?Help identify items that must be captured before the incumbent provider exits, including circuit data, credentials, renewals, carrier relationships, support obligations, and operational handoffs.?Partner with legal, procurement, and transition advisors as needed to ensure telecom-related requirements are represented in transition documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 15, 2025

Chattanooga, TN

|

Business Analyst (BA)

|

Contract-to-perm

|

$50 - $62 (hourly estimate)

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Insight Global is supporting a client in hiring a Technical Business Analyst with a strong focus on system integration. This is a highly technical role requiring close collaboration with developers... and the ability to translate business needs into detailed technical documentation. The ideal candidate will be confident, assertive, and capable of leading discovery sessions, asking the right questions, and pushing for clarity when stakeholders are vague. This person must be comfortable working in fast-paced environments, creating process flows and data diagrams, and writing basic SQL queries to validate and troubleshoot data. Travel is required as needed, particularly during acquisitions or startup initiatives, and candidates must be comfortable in client-facing settings.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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