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Product Manager (Disputes / Chargeback SME)

Insight Global is seeking a specialist in Mastercard or Visa chargeback processes for a Disputes Product Management Lead position supporting the AppleCard! This is an individual contributor role at... More the VP level. Our client is a large financial institution and you will be a part of their Consumer Product Management organization driving end-to-end product development lifecycles for new features and capabilities in the Disputes domain using a data-driven approach. This role will support a large body of work for the Dispute team?s back-office operations. The claims agents use Pega Dispute as their platform to manage credit card disputes and chargebacks between all parties. Pega is integrated with Mastercard and currently consists of many dispute processing workflows that are manual and require optimization. The goal of this position is to drive automations in these Pega and chargeback related workflows to reduce the number of days in the dispute lifecycle. This will ultimately help the bank eliminate write-offs and drive profitability back to the firm. Strong knowledge of Regulation Z will be critical for success and optimizing these workflows within the regulatory framework.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Salesforce Developer

Insight Global is seeking a skilled Senior Salesforce Developer to join one of the largest Auctioneering companies in North America. The ideal candidate will have experience in Salesforce... More development, automation, and integrations specifically with Marketing Cloud. This role will primarily focus on Sales Cloud enhancements, with lighter involvement in Marketing Cloud development.Provide technical leadership Write high quality, testable and easily maintainable code in a variety of languages (APEX/SOQL, Java, SQL, Javascript, HTML, CSS)Develop test classes and automation test scripts to support Quality Assurance activitiesPerform code reviews and provide feedback to other development team membersPerform systems maintenance tasksMentor team members in technical and other aspects of software development Assist Product Owners in turning high-level business requirements into technical tasks and contribute to estimation Work with all internal technical stakeholders (QA, System Integrators, System Analysts, Solutions Architects) to ensure product quality and reliability in production environmentsPerform Software Development activities in an Agile workflow with Scrum, backlog grooming and retrospectivesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Manual Accessibility Tester

Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need Develop test cases and... More improve testing protocols, to allow for the deepest discovery of issues Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey Support performance scoring, compliance tracking, and analysis reports Execute and iterate manual accessibility testing for all state digital assets, before and after remediation Clearly communicate testing outcomes and provide expertise to help stakeholders understand resultsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Systems Analyst

With minimum oversight, this consultant is responsible for coordinating with vendors, partners, architects, project management, other caregivers within their agile team and throughout the company to... More facilitate meetings, manage structured email correspondence and organize virtual sessions to elicit and document requirements of various types for initiatives supporting all departments within the health plan. This person will provide periodic mentorship to other caregivers on how to analyze current and proposed processes, document deltas, provide project support, troubleshoot reports/extracts, create well-formed user stories in TFS, collect / organize / document user feedback as well as develop supporting documentation including but not limited to process workflows, mapping documents, security configurations, batch job documentation, change requests, SQL queries, use cases, mockups, acceptance criteria and SharePoint pages.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Analyst - FIS IMPACS

Acts as a liaison among stakeholders, performs analysis in order to understand the business needs, policies, and operations of the credit union, and recommends solutions that support and enable the... More credit union to achieve its goals. Works on projects of varying magnitude and helps to ensure the implementation from beginning to end is timely and satisfactory to stakeholders. Works under minimal supervision, with wide latitude for independent judgment. Provides application(s) support including: responding quickly to user questions and/or issues, documenting issues requiring programmer resolution, testing of solutions and coordination of implementations, and following up with users to ensure application(s) continue to operate as designed. Performs complex analysis of business and technical information, gathered through collaboration with various stakeholders, along with application(s) capabilities, to support decision-making of proposed solutions/requirements. Prepares required documentation, including but not limited to High-Level Requirements, Process Flow documents, Detailed Functional Requirements, Scope documents, Production Problem Recaps and Testing Scenarios, for all service requests and projects as deemed necessary by current methodologies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Service Representative

Insight Global is looking for multiple customer service representatives for one of our largest agricultural clients. The individual can sit anywhere in Canada but working hours will be from 8am ? 5pm... More MST for 8 months long. The individual will primarily be supporting the Accounts Payable department and responsible for assisting with any and all invoicing issues. Being able to provide clients and stakeholders accurate updates with their invoices as well as pointing them in the right direction for problem resolution. A successful candidate needs to have multiple years experience in customer service and a strong background or understanding of accounting principles. Most of the ticketing is done via ServiceNow or through an email folder. Candidates need to have excellent communication skills and be very collaborative. Having an understanding of ERP systems such as Oracle or SAP would be considered a huge asset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Business Systems Analyst

A leader in the health insurance space (Medicaid/Medicare) space is actively hiring for a REMOTE Sr. Business Systems Analyst to own the requirements of their Pharmacy Benefits Management (PBM)... More business platform. This is a small IT Team of 3 people that are all responsible for delivering technical projects for the PBM line of business. As the Systems Analyst you will leverage your SDLC knowledge to drive projects involving changes and enhancements to systems while also driving communications with vendor partners. The ideal candidate will have a high level understanding of web technologies, APIs, data integration and exchange for Microsoft based technologies as this is a .NET based platform. This person must be comfortable working in a high-intensity, fast paced environment. Key responsibilities include: - Gather and document business requirements - Document technical specifications of the platform - Drive communications with external vendor partners- Troubleshoot issues in support of business partnersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Migration Specialist

A large retail company is seeking an experienced Network Migration Specialist to support a critical infrastructure refresh project, migrating 175+ retail stores from Meraki MS210 to Juniper EX4100... More switches. This role involves real-time remote support during store migration windows, working directly with onsite technicians to ensure successful cutover operations.Pay rate: $20-$25/hrKey Responsibilities:? Remote Migration Support: Guide onsite technicians through Meraki to Juniper switch replacements during store migration windows? Pre-staging Coordination: Assist with switch pre-configuration and preparation (either direct or vendor coordination)? Real-time Validation: Verify switch configurations, stacking cabling, and device connectivity during live migrations? Technical Troubleshooting: Resolve configuration issues and provide immediate technical guidance to field technicians? Post-Migration Verification: Confirm all devices (POS, WiFi APs, etc.) come online successfully after switch replacement? Daily Recap Meetings: Participate in 7:00-8:00 AM CST debriefings with assigned project teams? Documentation: Maintain migration logs and configuration documentationWork Schedule:? Migration Windows: 8:00 PM - 2:00 AM (Local store US time zones)? Daily Recaps: 7:00-8:00 AM CST? Flexible schedule based on store migration calendar? Potential for multiple time zones depending on store locationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Release Manager

A large financial organization is seeking a Release Engineer for a contract opportunity through March 2026 (with a high likelihood for extensions). This individual can sit remotely (must work EST),... More but there is a preference for candidates that can be onsite in Cincinnati. This individual will: ?Serve as the central coordinator and liaison across seven development squads, product owners, and business stakeholders to ensure smooth and timely release cycles.?Oversee validation and sign-off processes for all team releases, acting as the ?quarterback? to align engineering efforts with business goals.?Manage release planning and execution for the Instant Payments platform, which supports high-volume gaming traffic from major downstream users ?Support rapid scaling initiatives driven by seasonal demand and regulatory expansion?Ensure the platform can handle 100 transactions per second with settlement times of 8?9 seconds.?Collaborate with cross-functional teams to maintain release integrity and ensure readiness for high-throughput, real-time payment operations.?Utilize monitoring and observability tools (Dynatrace, Splunk) to track release performance and identify potential issues.?Coordinate integrations with SaaS products and cloud-native operations to support scalable, resilient infrastructure.?Apply agile principles to navigate a fast-paced, dynamic environment with minimal oversight.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Mitel Engineer

A client of Insight Global is looking for a Remote Mitel Engineer to design, install, configure, and support Unified Communication systems (ideally Mitel/ShoreTel products). This individual must sit... More in the PST time zone. The role includes supporting, upgrading and implementing phone systems as well as maintaining network hardware and software, ensuring system availability, and resolving complex technical issues. The engineer will manage, and support tickets and has the expectation to provide thorough documentation within their ticketing system, collaborate with end-users to translate business needs into technical solutions, assist sales with pre-sales support, support implementations, document designs, and contribute to statements of work. Success in this role requires strong customer service, technical expertise within Unified Communication systems, project management skills, and the ability to communicate effectively as well as professionally across all organizational levels.This is a heavy customer-facing role with an emphasis on one?s ability to provide excellent customer service skills. The ideal candidate has extensive experience utilizing Mitel Application Suite, specifically with Mitel MiVoice Business as well as has experience with the implementation of phone systems. Additional Details: ?Must have a valid Driver?s License and motor vehicle insurance (at least equal to the state?s minimum coverage requirements), as well as the ability to travel to customer locations and other destinations for short to medium term projects. (Travel is manageable).?This position may also require an adjusted work schedule and evening hours in order to meet or attend to vendor/customer needs, as well as the flexibility to field phone calls, pager or system alerts and provide remote and/or on-site support to clients outside of normal business hours, including weekends and holidays.Compensation range based off of experience: $73,500.00 ? $114,000.00 (annually)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less