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May 15, 2025

Beverly Hills, CA

|

Business Analysis

|

Contract

|

$73 - $91 (hourly estimate)

{"JobID":416137,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.384,"Longitude":34.1065454545455,"Distance":null},"State":"California","Zip":"90210","ReferenceID":"LAX-782426","PostedDate":"\/Date(1747314960000)\/","Description":"The Fintech team for one of our largest entertainment clients is looking to bring on a new Oracle Fusion BA. This is a techno functional Role that will be bridging conversations between the technical security team, the functional team, and the business. This person needs to have a complete understanding of oracle fusion and has done a few implementation specifically within oracle fusion cloud. If he has the knowledge of security in oracle fusion that would be preferred. Their current landscape is not be able to fit the business requirements so there is going to need to be redesign. This BA will come on, learn the current design and its limitations, and guide the redesign.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Oracle Fusion Techno/Functional Security Analyst","City":"Beverly Hills","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8 years of experience and a expert level understanding of Oracle fusion business processes and security access coordination * In-depth knowledge of Oracle Fusion workflows, including:o Record-to-Report (RTR)o Procure-to-Pay (PTP)o Project-to-Complete (PTC)o Order-to-Cash (OTC)? Proficiency in mapping Oracle Fusion RTR, PTP, OTC, and PTC processes into the Oracle security role framework.? Working knowledge of Fusion Cloud ERP configuration and Oracle security tables.? Experience in at least two Oracle Fusion implementation projects as a Business Analyst.","Skills":"OnestreamPathlock","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":91.0000,"SalaryLow":72.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Fintech team for one of our largest entertainment clients is looking to bring on a new Oracle Fusion BA. This is a techno functional Role that will be bridging conversations between the technical... security team, the functional team, and the business. This person needs to have a complete understanding of oracle fusion and has done a few implementation specifically within oracle fusion cloud. If he has the knowledge of security in oracle fusion that would be preferred. Their current landscape is not be able to fit the business requirements so there is going to need to be redesign. This BA will come on, learn the current design and its limitations, and guide the redesign.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2025

Toronto, ON

|

Database Administrator (DBA)

|

Contract

|

$16 - $20 (hourly estimate)

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Job Summary:We are seeking a highly motivated Junior Analyst to join our team. This entry-level position is ideal for individuals with strong analytical skills who are eager to learn and contribute... to data-driven decision-making. You will work alongside senior analysts to analyze data, generate insights, and support business strategies.Key Responsibilities:Collect, clean, and analyze data to provide insights and recommendations.Assist in preparing reports, dashboards, and presentations.Conduct research on industry trends and competitor activities.Support senior analysts in data interpretation and problem-solving.Work with teams across departments to improve processes based on analytical findings.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 12, 2024

Fort Lauderdale, FL

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Programmer / Developer

|

Perm

|

$150k - $200k (estimate)

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Our Client is looking for a Senior Business Architect to join a construction company here in South Florida. This person will be joining the Data Science team and working with leadership to help... develop, plan and execute the strategy that results in optimizing best business processes for this division of the organization. A successful candidate would have experience organizing budgets, create internal business workflows and lead cross-functional improvement initiatives. This person will come utilize lean and Six Sigma and oversee software development data driven projects. This is a Senior level role so they will need to have excellent interpersonal/relationship skills. This role is a permanent opportunity and requires to be on site five days a week. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 28, 2025

Toronto, ON

|

Accounting / Finance

|

Contract-to-perm

|

$24 - $30 (hourly estimate)

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Reporting into the Director, Capital Markets and Treasury BIA (Business Initiatives and Analytics), the Analyst assists the Director and is a point of contact to the business and infrastructure... partners on strategic projects, initiatives and ad hoc requests. Provides both analytical and initiative support and delivery to Capital Markets, Treasury and other strategic business partners.The incumbent is responsible for detailed investigative analysis in support of Capital Markets and Treasury business initiatives, projects and on post-mortems of key transactions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Dec 09, 2024

Austin, TX

|

Treasury

|

Contract

|

$28 - $35 (hourly estimate)

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Insight Global is looking for a Cash Management Treasury Analyst to join a global leader in the FinTech industry. This candidate will be joining a team that has a heavy presence in Austin, Texas with... some global team members/leaders as well. They will support different business functions such as products and partner companies. Daily responsibilities include:-Support cash management activities-Review, opening and closing balances, inflows and outflows, and decipher whether funding or defunding is neededPerform daily administration to bank accounts, investments, and debt obligationsReconciling accountsVerify bank statements, payouts, flows, and forecastType: 14-month contractPay: $30-$34/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2025

Vancouver, BC

|

Software Engineering

|

Contract

|

$46 - $57 (hourly estimate)

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Insight Global is looking for a Data Analyst to join one of North America's largest retail and wellness companies. The ideal candidates will be joining the Guest Education Center technology team that... focuses on supporting technology to improve the retail guest experience. The Data Analyst will be responsible for building view within snowflake for stakeholder data presentations. A day in the life: Develop and implement data collection,processing, and analysis approach Identify data trends and insights to solvesignificant, immediate business problems Deliver clear, concise, and timely reports andpresentations for managers, stakeholders, andleadership Create and maintain relevant documentation andconduct knowledge transfer activitiesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 28, 2025

New York, NY

|

Business Analysis

|

Contract

|

$14 - $17 (hourly estimate)

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Project: supporting 6-8 squads to help streamline the process. Come in and set up the process across the team, increase productivity, implement techniques, tracking, make things more visible.... Partially, put on a delivery hat so delivery experience in kanban or scrumban is a plus.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 09, 2025

Vancouver, BC

|

Computer Engineering

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":419318,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-123.125114454545,"Longitude":49.2912781818182,"Distance":null},"State":"British Columbia","Zip":"V6Z2H3","ReferenceID":"VAN-787549","PostedDate":"\/Date(1749489363000)\/","Description":"Insight Global is looking for a systems analyst for one of our major retail clients on the Global Product Technology team. Responsibilities include:Doing release coordination and responsible for ensuring team coordination for their current and upcoming processesEngagement with cross functional teams ensuring quality of releasesEstablishing change processes across the team Capture high-level functional and technical requirementsLead functional solution design discussions and system configurationsProvide technical oversight into technology systemsSupport system administration and maintenance of metadata, hierarchies, end-user documentation, and support for business operationsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Systems Analyst","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5-7 years of experience as a systems analystExpert knowledge in ServiceNow and ITIL Background in change and release managementAbility to bring a team from immature processes through transformation","Skills":"","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a systems analyst for one of our major retail clients on the Global Product Technology team. Responsibilities include:Doing release coordination and responsible for... ensuring team coordination for their current and upcoming processesEngagement with cross functional teams ensuring quality of releasesEstablishing change processes across the team Capture high-level functional and technical requirementsLead functional solution design discussions and system configurationsProvide technical oversight into technology systemsSupport system administration and maintenance of metadata, hierarchies, end-user documentation, and support for business operationsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Dec 07, 2023

Deerfield, IL

|

Financial Planning & Analysis

|

Perm

|

$95k - $105k (estimate)

{"JobID":327508,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-87.8189090909091,"Longitude":42.1822727272727,"Distance":null},"State":"Illinois","Zip":"60015","ReferenceID":"CHI-668941","PostedDate":"\/Date(1701958440000)\/","Description":"Day to Day: Insight Global\u0027s medical waste management client is seeking a Senior FP\u0026A Analyst who will be responsible for providing strategic P\u0026L and finance analysis for SCS Operations Leadership. Works directly with FP\u0026A regional finance managers and RVPs/DOMs to drive forward the monthly financial forecast, annual operating plan, long range plan, specific project analysis, and various ad-hoc requests. This position requires a hybrid schedule, the candidate will be in our Bannockburn office Tuesday through Thursday. Responsibilities include: *Partners with Regional Finance Managers to provide ongoing support related to financial results by understanding business trends and drivers within the business to develop analysis-based recommendations for business. *Drives profitable and sustainable results by advising regional stakeholders on risks and opportunities developed through scenario analysis and sensitivity testing. Report these risks/opportunities up to Senior Finance and Business Leadership. *In partnership with the FP\u0026A COE, performs in-depth analysis of monthly and quarterly results for assigned regions; develop narratives around variance analysis to present to key business leaders and senior leadership. *Develops financial models, financial/operational metrics, reporting, or other analytical tools to guide business decisions. *Responsible for the company\u0027s rolling forecast process for assigned regions (OPEX, Workforce Planning). *Performs other related duties as required or requested. This includes, but is not limited to, providing support to finance and/or other teams and special projects as needed. *Support in process of development of standard cost in coordination with our Standard Cost Manager inclusive of profitability and efficiency analysis and costing updates as necessary. *Helps facilitate issue resolution and instillation of Purchase Orders into the Planning process along with monthly expense accruals. *Coordinate with Strategic Sourcing team on impact of major contracts on financial results and financial forecast/plan. *Partnership with the Commercial Finance team to understand components and drivers of Customer, Service Line, and Product Line profitability. *Support the tracking of cost savings initiatives, efficiency initiatives, capital expenditure planning, and other strategic initiatives working in partnership with Engineering and TMO Office. *Perform other duties and responsibilities, as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior FP\u0026A Analyst","City":"Deerfield","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Musts: *Bachelor\u0027s degree in Accounting, Finance, Economics, or Business Administration *2+ years of financial work experience, must include developing forecasts \u0026 operating plans *3-5 years of financial analysis experience, demonstrating knowledge of managerial accounting, and key financial statement analysis (including income statement, balance sheet and cash flow statement) *Demonstrates proficiency in Microsoft Excel, Word, and Access; adept at learning new technical skills and software quickly *Exposure to Continuous Process Improvement programs *Must be a highly motivated and organized individual with the ability to work independently or as part of a cross departmental team *Experience in ERP systems - preferably SAP/S4 Hana, Hyperion Planning or other equivalent planning tool","Skills":"Plusses: *Lean Six Sigma *Prior Experience in a B2B services business *Cost accounting experience","Industry":"Financial Planning \u0026 Analysis","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":105000.0000,"SalaryLow":95000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day: Insight Global's medical waste management client is seeking a Senior FP&A Analyst who will be responsible for providing strategic P&L and finance analysis for SCS Operations Leadership.... Works directly with FP&A regional finance managers and RVPs/DOMs to drive forward the monthly financial forecast, annual operating plan, long range plan, specific project analysis, and various ad-hoc requests. This position requires a hybrid schedule, the candidate will be in our Bannockburn office Tuesday through Thursday. Responsibilities include: *Partners with Regional Finance Managers to provide ongoing support related to financial results by understanding business trends and drivers within the business to develop analysis-based recommendations for business. *Drives profitable and sustainable results by advising regional stakeholders on risks and opportunities developed through scenario analysis and sensitivity testing. Report these risks/opportunities up to Senior Finance and Business Leadership. *In partnership with the FP&A COE, performs in-depth analysis of monthly and quarterly results for assigned regions; develop narratives around variance analysis to present to key business leaders and senior leadership. *Develops financial models, financial/operational metrics, reporting, or other analytical tools to guide business decisions. *Responsible for the company's rolling forecast process for assigned regions (OPEX, Workforce Planning). *Performs other related duties as required or requested. This includes, but is not limited to, providing support to finance and/or other teams and special projects as needed. *Support in process of development of standard cost in coordination with our Standard Cost Manager inclusive of profitability and efficiency analysis and costing updates as necessary. *Helps facilitate issue resolution and instillation of Purchase Orders into the Planning process along with monthly expense accruals. *Coordinate with Strategic Sourcing team on impact of major contracts on financial results and financial forecast/plan. *Partnership with the Commercial Finance team to understand components and drivers of Customer, Service Line, and Product Line profitability. *Support the tracking of cost savings initiatives, efficiency initiatives, capital expenditure planning, and other strategic initiatives working in partnership with Engineering and TMO Office. *Perform other duties and responsibilities, as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 29, 2025

Richmond, VA

|

QA

|

Contract

|

$26 - $33 (hourly estimate)

{"JobID":417813,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-77.4473636363636,"Longitude":37.5555454545455,"Distance":null},"State":"Virginia","Zip":"23219","ReferenceID":"RIC-785400","PostedDate":"\/Date(1748517249000)\/","Description":"Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing transactions, and connection fee transactions. Perform quality assessments on processed transactions within the Customer Information System (CIS) to ensure compliance with policies and procedures. Analyze trends and quality monitoring data to identify skill gaps and training needs. Assist with onboarding and conduct refresher training for staff, developing coaching materials and feedback based on QA evaluations. Evaluate training effectiveness using metrics such as test scores, error ratios, and employee feedback. Update training documentation and reference materials in line with procedural and policy changes. Serve as a subject matter expert (SME) for internal systems and processes, including phone systems (e.g., Cisco ), IVR, and other customer service tools. Collaborate with other Business Division workgroups to validate and improve customer service processes. Identify and promote best practices to support continuous improvement and consistent quality results. Pay rate up to $33hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"QA Analyst","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum of 5 years of operational experience, preferably within a call center or high-volume customer service environment.At least 3 years of experience performing quality assessments and delivering structured performance feedback.Over 5 years of telephony experience, with preference for familiarity with Cisco, Webex, and Calabrio Quality Monitoring.","Skills":"","Industry":"QA","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing transactions, and connection fee transactions.... Perform quality assessments on processed transactions within the Customer Information System (CIS) to ensure compliance with policies and procedures. Analyze trends and quality monitoring data to identify skill gaps and training needs. Assist with onboarding and conduct refresher training for staff, developing coaching materials and feedback based on QA evaluations. Evaluate training effectiveness using metrics such as test scores, error ratios, and employee feedback. Update training documentation and reference materials in line with procedural and policy changes. Serve as a subject matter expert (SME) for internal systems and processes, including phone systems (e.g., Cisco ), IVR, and other customer service tools. Collaborate with other Business Division workgroups to validate and improve customer service processes. Identify and promote best practices to support continuous improvement and consistent quality results. Pay rate up to $33hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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