Job Search Results for Customer Service

Customer Service Representative- INTL Phillipines

*Sunday - Wednesday, 6:30pm - 4:30am PT (9:30am - 7:30 pm philipinne tim) *Wednesday - Saturday, 6:30pm - 4:30am PT (9:30am - 7:30 pm philipinne time)** For the first 2 weeks there will be... More training -- Monday -- Friday 7:30 AM to 5:30 PM Phillipines timeCan sit anywhere in the phillipinesWe will be providing equipmentMust have reliable WifiRamp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team!What You'll Do *Work directly with some of the fastest growing companies in the US *Help Ramp scale effectively by handling support requests over phone and email *Help us maintain a industry leading satisfaction rate with our customers *Own a critical piece of the feedback loop for improving our product, providing insight for the whole team *Learn the Ramp Platform inside and out to maximize effectiveness with our customers *Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve *Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers *Have the ability to grow, develop and learn in a fast-paced, start-up environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Service Operations Specialist

Insight Global is seeking to hire a Support Service Operations Specialist Level 1, sitting in a remote capacity and supporting a leading technology companys customer service and field operations.... More This entry-level role delivers remote technical assistance, manages support tickets, and coordinates Field Service RMAs and loaner equipment logistics. The specialist will oversee order processing, data entry, and technician support, ensuring timely service delivery and accurate documentation across platforms like SAP and iDemo. Responsibilities also include maintaining SLA install bases, supporting contract transitions, and collaborating cross-functionally to manage custom service agreements. Candidates should demonstrate strong attention to detail, adaptability, and a customer-first mindset while navigating fast-paced service environments. Familiarity with Microsoft Excel, ERP/CRM systems, and Lean principles is preferred.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Client Relations Coordinator

Insight Global is hiring a remote Client Relations Coordinator for an online healthcare education platform. This role is full time Monday-Friday 8-4:30pm PST.Overview:This role will report to the... More Associate Director of Customer Relations and operate as a client support specialist. Responsibilities will include a handling incoming calls, emails and chat communications. Clients range from patients, practitioners and students in the healthcare field inquiring about the organization, service offerings and more. Must have prior customer service experience in the healthcare industry and effective communication skills.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Ecommerce Analyst

A client is looking for an operational ecommerce analyst to step in to support their online customer service presence. This person will be answering online Q&A, supporting reviews and ratings across... More the website and product pages, as well as search capabilities. It is crucial that this person is good with time management and eager to learn. Must have excellent written and verbal communication skills. Must be very reliable.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Tier 1 Customer Support Representative

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: 9AM-6PM Monday -Friday (Bilingual preferred) 8AM-5PM Thursday - MondayWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Client Relations Coordinator

Insight Global is hiring a remote Client Relations Coordinator for an online healthcare education platform. This role is full time Monday-Friday 8-4:30pm PST. Must speak bilingual... More Spanish.Overview:This role will report to the Associate Director of Customer Relations and operate as a client support specialist. Responsibilities will include a handling incoming calls, emails and chat communications. Clients range from patients, practitioners and students in the healthcare field inquiring about the organization, service offerings and more. Must have prior customer service experience in the healthcare industry and effective communication skills.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Salesforce Developer (Service Cloud)

A leader in the health insurance space is actively hiring for a REMOTE Senior Salesforce Developer to support their Medicare expansion efforts for the Provider Engagement team. As the Salesforce... More Developer you will design, develop and implement Salesforce applications (Service Cloud & Health Cloud) that integrate with on-prem and external vendor solutions. The ideal person will have strong analytical skills, integration experience and expertise implementing API first driven solutions in the healthcare space.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Price Ops Merch Specialist

The ideal Merchandise Specialist is motivated, results oriented and committed to providing outstanding customer service every day.We are a company committed to creating inclusive environments where... More people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Community Manager

The Social /Community Coordinator, Sports* will oversee assisting the Social Manager with the development and execution of social media strategies, creating engaging content, monitoring social... More conversations, and driving user interaction across all platforms. The Social/Community Coordinator will collaborate closely with cross-functional teams in tandem with the Social Manager to ensure prompt, accurate, and proactive messaging, enhancing brand presence, growth, retention, and engagement with our most loyal users while amplifying our online presence and community-driven initiatives. In addition to social media management, this candidate will also be responsible for assisting the Social Manager in nurturing and engaging with our online community across various platforms, including Discord, Reddit, and social media channels.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Microsoft Dynamics 365 BSA INTL India

1.Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through... More methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development. Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.2.Conduct in - depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprise's actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyze data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.3.Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post sales service business and processes, analyze the adaptability of existing processes to system functions, discover process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.4.Collaborate closely with the D365 development team. Translate business requirements accurately into functional requirements that can be implemented by the system, and assist technical personnel in understanding business logic. Act as a bridge between business and technology during system development, configuration, and customization, promptly resolve disagreements and issues between the two parties, ensuring that projects progress smoothly and meet business expectations. During post sales, work with developers to troubleshoot system - related problems reported by customers, using your post sales service knowledge to translate customer concerns into actionable technical tasks and align solutions with post sales service needs.5.Regularly review and evaluate the application effect of the D365 system and the achievements of business analysis. Collect feedback from business departments, continuously optimize business analysis methods and processes based on the D365 system, promote a deep fit between system functions and business requirements, and enhance the enterprise's digital operation level. Specifically, focus on post sales feedback, leveraging your post sales service business and process knowledge to drive iterative improvements, ensuring the long - term success and satisfaction of D365 system users in the post sales context.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less