Job Search Results for desktop support

Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-users for all... More desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software. This person will be largely responsible for imaging, configuring, and deploying appropriate computer equipment for employees. On a day-to-day basis, the desktop support technician will be resolving escalated Tier 2/3 tickets, printer support, drive mapping, account maintenance, etc. and assisting with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations. This person will join a team of 10 to assist with large deployments and escalated tickets. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Sr. Desktop Support Technician for our client, an American energy storage company, based in Berkeley, CA, with four locations across the US. In this role, you will be the... More first point of contact for the Berkeley, CA location and work within a broader team to support projects and IT activities across the company. This will include day-to-day internal customer service and support for first-level issues, assisting end users with onboarding, set-up, service requests, and troubleshooting for a fleet of PC/Mac devices and peripheral equipment, and maintaining hardware and software installation and configuration and analyzing and evaluating network connectivity-related issues.This is a great opportunity to work on a wide variety of projects in a quickly-growing, mission-driven companyResponsibilities include:- Provide tier 1-3 and some tier 4 support employees- Configure, maintain and support IT hardware including user laptops, desktops and lab computers- Install and configure appropriate software according to specifications; set some of these specifications- Maintain and troubleshoot local networks- Set up new printers, office and lab- Plan and work on special projects- Assist with the onboarding of employees- Manage an inventory of IT assets and supplies- Create and document processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a skilled Desktop Support Analyst to join our team. The ideal candidate will have experience in providing desktop support and ensuring a high level of customer satisfaction with... More systems and applications, preferably in the Mortgage industry. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. You will set up, troubleshoot, and maintain conference room technology support throughout the site. You will be responsible for deploying various software and related licenses as well as hardware and new PC/Mac deployments. This will be a fully onsite role. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Desktop Support technician to support the ongoing efforts of Windows 11 upgrade for a large Hospital system in Philadelphia.We are a company committed to creating diverse and... More inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

UCSF is seeking a Desktop Support Analyst to provide onsite technical support for clinical and administrative end users in a healthcare environment. This individual will be responsible for... More troubleshooting desktop hardware and software issues, supporting Windows and Mac devices, managing ServiceNow incidents, and ensuring a high level of customer service while working in patient care and treatment areas.The ideal candidate has strong desktop support experience, is comfortable interacting with clinicians and healthcare staff, and can effectively resolve technical issues in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A global manufacturing company is seeking a highly qualified Desktop Support Technician to support one of their manufacturing plants in Newark, DE. This individual support a project to deploy network... More security appliances (firewall) in their Lab and R&D environment and will be responsible for the end-user computer migration to the Connected Labs environment. They will partner closely with other technicians onsite and the end users during the migration to determine scheduling, maintenance, and support. Additionally, they will maintain documentation related to PC inventory, support related issues, and resolutions. This is an immediate, 2-3 month contract and requires 5 days a week onsite at their plant in Newark, DE. Day to Day responsibilities: Configure of the Lab/Analytical Computers to operate in the new environment: Physical Connection to firewallConfigure IP AddressesMap Network Drives as neededAdding/Updating links to external network sourcesCreating Local User Account and group assignmentsRemote Desktop ConfigurationProfile & Data Migration as neededTest and Validate PC OperationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Desktop Support Agent for a top equipment rental and construction services client. This individual will serve as the first point of contact for end users, providing... More high-volume technical support in a fast-paced desktop support environment. The ideal candidate has strong customer service skills, hands-on experience troubleshooting Windows-based hardware and software issues, and the ability to effectively document and resolve support tickets. This role is heavily phone-focused and will support users with password resets, Active Directory tasks, printer issues, desktop and laptop troubleshooting, and general IT support requests. The team operates in a highly collaborative environment with no formal tier structure, giving candidates broad exposure to a variety of technologies and opportunities to grow their technical skill set while delivering excellent customer service. This is a contract to hire role, on site in Modesto, CA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An oil and gas services client of Insight Global is seeking a Desktop Support Technician to provide deskside support for internal employees across multiple office locations in the Houston area. In... More this role, you?ll be the first layer of technical support, handling common issues such as printer troubleshooting, password resets, Wi-Fi and internet connectivity problems, and Microsoft Suite assistance. You will also support Dell and HP desktops and laptops, as well as Android and iPhone devices, perform basic desktop imaging and setup, and escalate complex issues to higher-level teams when needed. This position involves working closely with end users in person, traveling between the office locations as needed, and collaborating with a team. Additionally, this person must have reliable transportation and be able to drive themselves between the office locations, and will receive mileage reimbursement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks.- Provides client-side network... More support and escalates to Tier 3 support as needed.- Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.- Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.- Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.- Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.- Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.- Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.- Examines and inspects equipment to determine damages and to repair and replace equipment.- Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records.- Verifies software licensing agreements to comply with enterprise volume license requirements and limitations.- Supports enterprise-wide software packages to ensure user functionality.- Assigns rights as needed to run and deploy software, perform testing and ensure operability.- Uses systems management tool (i.e., SCCM/MECM, JAMF) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.- Assigns permissions using active directories and group policies to ensure proper security levels.- Manages users and computers and ensures standardized group policies to map printers and network shares.- Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution.- Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely.- Ensures systems are encrypted as needed per university policy.- May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment.- Participates in weekly team meeting and any additional meetings and/or training as assigned- Performs IT-related responsibilities as required.Compensation:$26/hr to $28/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Desktop Support professional who brings more than traditional end-user support- someone with strong reporting capabilities and a proactive approach to vulnerability tracking and... More remediation. This role will be critical in owning and improving visibility into system vulnerabilities, prioritizing risk, and ensuring timely resolution across a Windows environment.Key Responsibilities:?Serve as the primary owner for tracking, prioritizing, and resolving system and software vulnerabilities?Maintain and enhance reporting on vulnerabilities, including identifying gaps in ServiceNow tracking and ensuring accuracy of data?Remediate vulnerabilities across endpoints, including:oOperating system patching and updates (Windows environment)oRemoval of unauthorized or non-compliant softwareoSoftware patching and updates?Utilize ServiceNow to manage incidents, requests, and reporting (Vulnerability Response module experience preferred)?Build and maintain dashboards to provide visibility into vulnerability status and remediation progress?Perform remote troubleshooting and support for end-user devices?Respond to and resolve requests through ServiceNow and email in a timely manner?Take ownership of high-priority assets and ensure critical vulnerabilities are addressed quickly?Act as the centralized point of accountability for vulnerability tracking and resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less