Job Search Results for Customer Service

Technical Program Manager

A financial customer of ours is seeking a Technical Program Manager with strong experience in PDLC/SDLC, JIRA, and change management to lead strategic initiatives and deliver scalable solutions. This... More role blends program management with agile transformation, focusing on process improvements, tooling best practices, and managing project intake and quarterly planning.Compensation: $40/hr. to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education Benefit packages for this role will start on day one of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Accountant

A client of Insight Global is looking for an accountant to support their asset management team. Daily responsibilities will be around lease and asset management work. This is a fully remote role but... More will need to reside in Winston-Salem or surrounding areas. Additional responsibilities of this accounting include:?Perform lease accounting in compliance with ASC 842 guidelines, including accounting for lease transactions and rent expense for financial reporting.?Manage the asset lifecycle by reviewing expenses, determining capitalization requirements, and recording assets appropriately.?Prepare and review journal entries (JEs), perform account reconciliations, and assist with month-end close activities to ensure accuracy of postings.?Provide customer service to internal departments regarding asset changes and policy interpretation.?Collaborate professionally and assertively to communicate and enforce accounting policies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Account Director

Insight Global is seeking an Account Director for an event agency client. The Account Director serves as the primary client contact for both existing and new accounts. This role involves identifying... More client event needs, building and maintaining relationships, and executing specific account strategies. The Account Director collaborates closely with all departments, from sales management to event execution, and is a key figure in mentoring and guiding teams towards customer success. This position exemplifies leadership, methodology, and effective communication both internally and externally.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not exhaustive and additional duties may be assigned.Reinforce Department Goals: Promote the company's aspirations and the five critical behaviors for success:Customer First: Prioritize customer needs and deliver exceptional service.Know Your Stuff: Demonstrate expertise in event logistics and leadership, encouraging continuous learning.Listen Carefully: Foster a culture of active listening and responsiveness.Execute With Excellence: Commit to high-quality execution in all initiatives.Client Liaison: Act as the primary liaison for account clients.Relationship Building: Work with the account owner to build strong relationships with key contacts.Business Planning: Collaborate with the Owner, General Manager, and Director of Account Services to create a business plan for gaining market share within existing accounts.Identify Opportunities: Discover new business opportunities within existing accounts.Program Development: Work with other Account Directors on program scope and development.Program Execution: Oversee the development and execution of program operations within assigned accounts.Quality Assurance: Ensure the overall quality of accounts and the success of events.RFP Management: Provide necessary pre-sale information to Strategic Sourcing.Salesforce Updates: Keep Salesforce updated with all event activity.Business Briefs: Maintain business brief documents for each account, including organizational structure, executive leadership, company revenue, business structure, competitors, event landscape, and client team structure.Contract Management: Maintain account contract terms and rate cards annually.Business Reselling: Resell business year to year.Client Contracts: Manage and maintain client contracts, including LOCs, SOWs, and MSAs.Strategic Sourcing Support: Assist with program costing, planning, and development.Program Budgeting: Manage the program budget for all programs on the account.Financial Tracking: Issue preliminary payment schedules, good faith client invoicing, and track financials throughout the event lifecycle.Consultative Strategy: Provide strategic guidance, including:Quarterly and Annual Business ReviewsCompetitive Landscape AnalysisEvent Roadmap and Staffing StructureIndustry TrendsCustomer-focused CommunicationsIdentifying "moments of care" for customersProactive Sourcing and PlanningThird-Party Vendor ReviewsMentorship: Mentor and guide all employees assigned to the account.Innovation: Introduce new ideas and improved processes to streamline operations and enhance client experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

E-Commerce Data Analyst

About the RoleWe are seeking a hands-on, data-driven E-Commerce Analytics Specialist to join our team. This role is ideal for someone who thrives in digging into raw data, uncovering insights, and... More driving measurable improvements across our e-commerce and website operations. You?ll play a critical role in building a culture of testing, data integrity, and actionable reporting that empowers stakeholders to make smarter business decisions.Key ResponsibilitiesOwn e-commerce reporting and performance metrics, ensuring accuracy and clarity in all dashboards and reports.Dive deep into raw data to uncover insights, identify pain points, and highlight opportunities for growth.Design, implement, and manage A/B testing programs, fostering a culture of continuous experimentation and rapid iteration.Develop and maintain dashboards (primarily in Power BI) to visualize performance and communicate insights effectively.Oversee tagging and tracking implementation across digital properties, ensuring data integrity and best practices.Collaborate with stakeholders to translate analytics into actionable business strategies.Proactively identify and resolve data issues, particularly around tagging and attribution.Provide clear, compelling narratives around data findings to both technical and non-technical audiences.Partner with marketing and customer analytics teams to deliver valuable visuals, insights, and recommendations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Scientist II

As a Senior Data Scientist II, you will leverage your advanced analytical skills to extract insights from complex datasets. Your expertise will drive data-driven decision-making and contribute to the... More development of innovative solutions. You will collaborate with cross-functional teams to enhance business strategies and drive growth through actionable data analysis.? Leading the development of advanced AI and machine learning models to solve complex business problem? Working closely with other data scientists and engineers to design, develop, and deploy AI solutions? Collaborating with cross-functional teams to ensure AI solutions are aligned with business goals and customer needs? Building models, performing analytics, and creating AI features? Mentoring junior data scientists and provide guidance on AI and machine learning best practicesWorking with product leaders to apply data science solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sales Engineer

Insight Global is assisting a client that is expanding it?s industrial printing applications within the automotive sector by building a new team to support new/current clients in the Novi and Detroit... More area. This Sales Engineer will drive business development and technical sales for our plastic injection molding solutions, focusing on the automotive and manufacturing sectors. This role combines technical expertise with relationship-building to deliver value-added solutions to clients and support the launch of new product lines.Key Responsibilities?Identify and develop new business opportunities within the automotive, and industrial markets for plastic injection molding services.?Serve as the technical liaison between customers and internal engineering teams, providing guidance on material selection, part design, and manufacturability.?Present and demonstrate products and solutions to clients, addressing technical questions and offering recommendations.?Prepare and deliver proposals, quotations, and technical presentations.?Collaborate with engineering and production teams to ensure customer requirements are met from concept through production.?Maintain and expand a network of industry contacts and potential clients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Growth Marketing Lead

As we scale, we need a marketing specialist who thrives at the intersection of systems thinking and customer psychology. You?ll be part analyst, part campaign architect, and part CRM whisperer. This... More role is tailor-made for someone who thinks in flows, builds in segments, and dreams in dashboards. You?ll support co-branded campaigns with our B2B partners, streamline enablement across our onboarding ecosystem, and continuously optimize marketing infrastructure that touches every part of our funnel?from partner acquisition to investor engagement. What You?ll Build: ?Automated Campaign Flows: Design and deploy scalable email, webinar, and digital outreach campaigns that adjust dynamically to partner milestones and client behavior.?Sales Enablement Systems: Architect marketing systems that support real-time onboarding, partner attribution, and conversion tracking alongside our sales and platform teams.?Analytics with Intent: Generate clear, actionable insights from complex data using SaaS tools. Uncover what?s working?and what isn?t.?CRM Integration Mastery: Own integrations and data hygiene across marketing, sales, and product systems to ensure alignment, visibility, and precision targeting.?Partner-Facing Tools: Manage branded marketing modules (emails, microsites, resource hubs) to enable partners across tiers?without reinventing the wheel each timeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INT-Business Development Representative

Job DescriptionWe are seeking a passionate and driven Business Development Representative to join our growing team, in this role, you will play a key role in driving the adoption of our... More industry-leading Creator Tools through strategic outbound lead generation. ?Develop and implement a comprehensive outbound sales strategy focused on identifying and qualifying leads for our Creator Tools ?Prospect and develop new leads through a variety of channels, including email campaign, cold calling, and social media outreach. ?Partner closely with sales and marketing teams to develop and implement strategic account-based marketing plans ?Qualify and convert inbound leads into opportunities, engaging with prospects to assess needs and provide access to relevant information and resources ?Maintain accurate records of customer interactions in Salesforce ?Meet and exceed monthly and quarterly goals ?Stay up to date on industry trends and competitor offerings, constantly seeking new opportunities for growthWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Security Engineer? INTL India

About the RoleInsight Global is seeking a Product Security Engineer to join a leading global enterprise software company known for its cloud-based solutions that help businesses manage customer... More relationships, data and operations. In this role, you will guide our security initiatives across product design, development, and deployment. You?ll work closely with engineering teams to identify and mitigate security risks through threat modeling, penetration testing, and code reviews. You will also contribute to building automation and tooling that enhances our detection and prevention capabilities. Key ResponsibilitiesLead and participate in security design reviews and threat modeling sessions across product teams.Conduct black-box penetration testing and source code reviews for flagship services, partner applications, and internal tools.Perform product and cloud security assessments to identify vulnerabilities and recommend remediation strategies.Develop and maintain security tools and automation to improve detection, prevention, and response capabilities.Collaborate with engineering and product teams to triage and review security bugs and incidents.Drive infrastructure security assessments and contribute to overall security posture improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Solutions Engineer

We are looking for a Pre-Sales Network Engineer to join the team of one of our value added reseller clients. This person will serve as a critical technical advisor throughout the sales cycle,... More working closely with account executives and clients to understand business needs and architect tailored networking solutions. Leveraging your hands-on experience with Juniper, Xtreme, and HP Aruba equipment, you?ll design and present wired and wireless infrastructures that meet performance, security, and scalability requirements. They will lead technical consultations, deliver engaging product demonstrations, and support implementation strategies while contributing to proposals, BOMs, and network diagrams. This role also includes responding to RFPs/RFIs, advising on network security best practices, troubleshooting performance issues, and collaborating with cross-functional teams to ensure solution feasibility and customer satisfaction. This position demands strong communication skills, deep technical knowledge, and a consultative mindset to drive successful engagements and long-term client relationships. The ideal candidate will come from a network engineering background, and have very strong communication skills. This role requires 50-60% travel since this person and their account executive will be covering all of Central Texas. Location: San Antonio, Tx Salary range: $100,000-$120,000.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less