Job Search Results for Customer Service

Digital Technical Product Manager

Insight Global is looking for a Digital Technical Product Manager (DTPM) focused on International P&C Digital Experience (UK & Europe). This person will lead the strategy, discovery, and delivery of... More international Property & Casualty (P&C) digital experiences, with an initial focus on the UK and European markets. This role will be key in building digital self service capabilities internationally where they do not currently exist, aligning them to the mature U.S. experience (e.g., proof of insurance, coverage changes, policy servicing).The DTPM will own the product vision and roadmap, partner closely with engineering, design, and business stakeholders, and deliver secure, scalable, customer centric digital solutions across multiple platforms. Define and drive the product strategy, vision, and roadmap for international digital P&C experiences. Lead product discovery using User Centered Design and Design Thinking methodologies. Translate business and customer needs into clear product requirements and technical solutions. Partner with engineering teams to deliver multi platform digital products in an Agile environment. Optimize and enhance digital experiences to improve KPIs and KRIs while managing risk and compliance. Ensure alignment across stakeholders, suppliers, and international markets.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Product Manager - Loyalty & Rewards

A B2B technology and distribution client is seeking a Product Manager ? Loyalty & Rewards to join their team! This individual will own the strategy and execution of a customer loyalty and rewards... More ecosystem designed to drive retention, engagement, and long-term customer value. They will define the product roadmap, gather requirements, and partner closely with engineering, marketing, and analytics to launch and optimize loyalty features such as rewards, tiers, offers, and partner incentives. The role will rely heavily on data analysis, experimentation, and customer insights to continuously improve program performance and user experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program Manager/ Scrum Master

We are seeking an experienced Program Manager / Scrum Master to support a globally distributed Agile development team focused on back office and customer facing technology platforms. This role will... More act as the primary delivery lead for one or more development teams, ensuring sprint execution, backlog readiness, and alignment between internal stakeholders and external customers. The ideal candidate is highly organized, detail oriented, and hands on in Agile execution?comfortable creating stories, managing roadmaps, and driving delivery without relying on pre configured Jira setups.Key Responsibilities?Serve as PM / Scrum Master / Product Owner?adjacent support for an Agile development team (approximately 70% offshore in India).?Run daily standups, sprint ceremonies, and ongoing Agile rituals.?Own backlog grooming, story creation, and feature setup in Jira.?Ensure projects remain on track by managing timelines, dependencies, and risks.?Coordinate across internal teams and customer stakeholders.?Support delivery of both ongoing initiatives and new project implementations.?Maintain and contribute to program roadmaps using internal program management systems.?Act as a primary point of contact for delivery status, timelines, and execution updates.?Juggle multiple workstreams while maintaining clarity and execution focus.Pay Rate: 45-50/HR CAD - Based on negotiationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect- Remote

Position Overview: Insight Global is seeking a Solution Architect for one of our largest clients in Cleveland, Ohio.This role will focus on Master Data Management (MDM) initiatives?specifically... More across the customer domains?while supporting architecture design, data quality solutions, and enterprise technology lifecycle activities. This individual will be responsible for leveraging strong functional expertise in Customer Master Data Management (MDM) to support solution design, system enhancements, and enterprise data strategies.They will contribute to and support Cloud Application Development, particularly in areas involving data quality monitoring, reporting, and related technology configuration. They will lead technology lifecycle activities including evaluation, selection, implementation, ongoing support, and retirement of MDM-related technologies and assess alternative technical architectures based on feasibility, resource requirements (people, hardware, software), risks, cost, documentation needs, and alignment with enterprise strategy. They will need to provide architectural direction and guidance to IT delivery teams to ensure solutions align with enterprise standards and best practices.salary: $140k-$150kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Supply Chain Project Manager

Our client is seeking a Supply Chain Project Manager to lead global, supply chain?centric initiatives across distribution, warehousing, inventory management, and partner operations. This role will... More play a key part in a multi-year transformation focused on optimizing physical flows, systems, and operating models across internal teams and external partners.Key Responsibilities:? Lead end-to-end supply chain projects across global distribution offices, with a focus on inventory management, material flows, and warehousing/distribution connectivity.? Manage multi-year transformation initiatives, including transitioning business between partners, shifting outsourced activities to in-house operations, and redesigning physical and system workflows.? Drive cross-functional collaboration with external partners and internal operations, planning, and customer support teams, managing interdependencies and operational impact.? Oversee spare parts supply chain projects, including inventory positioning, finished-goods readiness, procurement planning, and fulfillment to customers.? Support repair and refurbishment supply chain operations tied to manufacturing facilities, ensuring efficient material planning and return flows.? Lead and support the implementation of supply chain ERP solutions, including SAP S/4HANA service processes such as Invoice-to-Return (ITR).? Communicate project status, risks, and milestones clearly to stakeholders at multiple levels.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Strategic Account Executive - Hyperscaler & Content

Insight Global is hiring a remote Strategic Account Director in North Carolina or Texas, for a telecom client. We?re seeking a highly motivated and experienced Strategic Account Director to lead... More business development and sales across the Hyperscaler, Content, and Emerging Market segments. This role is responsible for driving strategic engagement and net-new revenue growth with some of the world?s largest technology, cloud, and content companies. The ideal candidate has deep experience selling complex network and infrastructure solutions to Hyperscalers, OTTs, cloud service providers, and major content platforms ? with a proven ability to navigate multi-layered organizations, influence strategic decisions, and deliver measurable results.What You?ll Be DoingOwn and grow key relationships with global hyperscalers, cloud providers, and content platforms to drive strategic partnerships and multi-year revenue growth.Develop and execute account plans aligned with customer roadmaps and company objectives to ensure long-term partnership success.Identify opportunities across fiber, IP transit, wavelength, and data center interconnect services.Collaborate cross-functionally with Sales Engineering, Product Management, and Network Planning to design and deliver scalable, cost-effective solutions.Lead contract negotiations and large-scale commercial discussions to secure long-term, high-value agreements.Maintain a strong understanding of customer business models, technical architectures, and global infrastructure needs to anticipate demand and influence design.Build and maintain executive-level relationships within customer organizations, positioning the company as a trusted strategic partner.Monitor market trends and competitive dynamics within the hyperscaler and content ecosystem to inform go-to-market strategies.Provide accurate and timely forecasting, reporting, and account performance analysis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Scientist ? INTL India - 99c1e7e0

We are seeking a highly skilled Data Scientist to join our client?s team in India. This individual will design and build scalable analytical solutions using statistics, mathematics, machine learning,... More and advanced AI techniques to drive customer insights, retention, and revenue optimization. Key responsibilities are shown below:?Develop data-driven solutions using statistical methods, mathematical modeling, ML/DL, and advanced AI?Design experiments (A/B, uplift modeling) and measure impact?Translate business problems into scalable data science solutions?Work with large-scale customer datasets (transactions, campaigns, behavior)Questions to ask on the front end: ?System design for ML pipelines (data ingestion ? feature engineering ? model ? scoring)?Scalability & performance optimization (Spark tuning, partitioning, caching)?Model deployment basics (batch/real-time scoring, APIs)?Version control using Git (branching, collaboration)?Experience with large-scale data processingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect

Insight Global is looking for a Solution Architect for a software company. This candidate will be involved in the pre and post award phases of Federal and/or automotive projects. There will be 25%... More travel to customer sites. We are looking for a candidate to design a solution to their customers. The Solution Architect will be expected to provide leadership, overall technical direction to the team, and guidance to the customer based on the companies best practices. We are specifically looking for someone who has experience in developing and executing solution architecture for large-scale Teamcenter implementations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inside Sales Representative

Must Haves:?High School Diploma required, College Degree preferred; 2+ years related experience ?1-2 years of Sales Experience (B2C) oMust have experience hitting sales quotas in previous roles oNeed... More someone fluent in both Spanish and English ?Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.?Sales background and knowledge including developing report with customers and following up with leads.?Ability to maintain confidentiality.?Excellent customer service skills.?Excellent organizational, interpersonal, written, and verbal communication skills.?Must be detail-oriented and possess exceptional problem-solving and follow-up skills.?Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.?Ability to work well in a team structure, while moderately supervised. Responsibilities: In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will answer incoming calls and emails and will provide sales support to users of our education products and services. The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.1.Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.2.Track customer inquiries using online support management systems and tools.3.Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.4.Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.5.Participate as needed with company meetings and training of new team members.6.Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learning?s multiple websites and applications.7.Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.8.Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Systems Engineer

Design, integrate, and deploy Air Traffic Control (ATC) project IP based voice communications systems / subsystems to include analog protocol converters for radio and telephony, networking, and air... More traffic controller operator and administrator acceptance.i Provide technical support from project initiation to closeout, bringing a requirement validation and customer satisfaction first mindseti Orchestrate and conduct internal and customer system design and requirement events within project schedule and budget.i Translate customer needs into requirements and competitive solutions maximizing R&S content by creating and maintaining a verification cross reference matrix (VCRM) throughout the project lifecyclei Review, and at times derive, customer requirements for compliance against company products, establish requirement success criteria, and assist in allocation per test casei Develop system architecture according to customer requirements and CONOPS, including high level to detailed designs, call/network data flows, sequence diagrams, and review / approve technical drawings and specifications from design and product teamsi Develop quality system design and configuration documentation in coordination with test, design engineers and peer product engineering teamsi Support test team with test planning and support test execution.i Support training team with event execution and customer management.i Serve as technical interface between customers, product design and development teams, and project management.i Lead product certification by coordinating with external labs and managing product assets in both Canada and the United Statesi Install and configure networking and computing systems.i Provide expert level technical support and troubleshooting of voice communication systems.i Provide routine internal and external customer updates on engineering activitiesi Provide routine internal and external customer updates on engineering activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less