Job Search Results for desktop support

The Senior Technical Support Analyst (Mobile) provides advanced operational support for enterprise iOS/iPadOS devices and mobile services. This role focuses on device lifecycle support, Workspace ONE... More (MDM/UEM) administration from a support perspective, and carrier/telecom expense management. The position implements existing standards defined by Engineering and InfoSec and does not perform custom MDM engineering or scripting.Day-to-Day ResponsibilitiesProvision, enroll, configure, and support corporate and COBO/COPE iOS/iPadOS devices using Apple Business Manager Automated Device EnrollmentPerform Tier 2/3 incident, request, and problem management for mobile devices; provide escalation support to the Service DeskApply and monitor MDM profiles, applications, and compliance policies; troubleshoot scope and compliance issuesManage mobile device lifecycle activities including staging, kitting, shipping, RMAs, decommissioning, and CMDB updatesAdminister wireless carrier accounts (adds/changes/deactivations, ports, SIM/eSIM lifecycle, device swaps)Optimize rate plans and features; perform monthly billing reconciliation, dispute management, and cost reportingSupport mobile security incidents (lost/stolen devices, phishing) including remote lock/wipe actionsDeliver high-quality remote and deskside support, including VIP and mission-critical usersMaintain documentation, SOPs, runbooks, and knowledge base articlesSupport mobile-related projects (iOS upgrades, app rollouts, pilots) under guidancePay Rate: 35/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Provide first-level desktop support for end users, including hardware, software, and connectivity troubleshooting.? Assist with workstation setup, configuration, and basic imaging activities.?... More Support ticket resolution by documenting issues and updates within the ticketing system.? Collaborate with IT team members to maintain workflow efficiency and minimize downtime.? Deliver clear communication and customer service to ensure a positive end-user experience.? Provide patient, solutions-oriented customer support to end users throughout the workday.? Prioritize incoming tickets and tasks to stay on track in a fast-paced environment.? Maintain accuracy in troubleshooting steps, documentation, and system updates.? Work closely with team members and IT staff to resolve issues and support ongoing initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Helpdesk Support Specialist to join one of our largest financial service clients sitting in Draper, Utah. They will be joining the Enterprise Technology Operations Group... More specially on the Client Response Services team. You will be working with an onsite 5 days a week working on a team that provides global help desk support to internal employees at the bank. This person will be providing technical support primarily over the phone so it is important that his person has good communication skills and can handle high pressure situations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Support Specialist to join one of our clients in the Seattle area. This is a contract-to-permanent opportunity, starting as a 2-month contract with strong... More potential to convert to a full-time role based on performance and business needs. The position follows a hybrid schedule, requiring onsite presence three days per week.This role is ideal for someone with 2?4 years of IT or technical support experience who enjoys working in a fast-paced environment and supporting end users across both Windows and Mac environments.ResponsibilitiesProvide day-to-day technical support to internal users, both onsite and remotelyTroubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDriveSupport general Microsoft products and Windows-based environmentsAssist with MacOS and Apple device support, including hardware, OS, and basic application troubleshootingRespond to tickets and user requests in a timely and customer-focused mannerEscalate complex issues as needed while maintaining clear documentationAssist with workstation setup, deployments, and basic IT administration tasksWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Support Analyst to join its on-campus Service Desk team. This role serves as the first point of contact for technical support requests from faculty, staff, and... More students. The Service Desk operates in a collaborative environment alongside full-time staff and student workers, with a strong emphasis on first-call resolution, knowledge sharing, and customer service excellence.The position supports a ?First Call Resolution? philosophy, with the goal of resolving 70?80% of issues on initial contact via phone or in person at the service desk window.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs... More (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. This is a 12 month contract, remote. One of the two position will be dedicated to night, shift start at 11PM until 7AM. The second role will be primarily working on days but can expect to be swap to an evening or overnight position to cover vacation\absences.The contract positions pays 22-25/hr CAD depending on shift availability and skill level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Executive Helpdesk Support Analyst to join one of our largest financial clients onsite five days a week in their Draper, UT office. This individual will support the... More Senior Service Desk team, which delivers the highest level of technical assistance to the firm?s top global executives and operates 24/7, 365 days a year. In this fast-paced environment, the team partners closely with global technology groups to provide exceptional workplace support for internal leaders and their clients. It is imperative that this person remain calm under pressure and play a critical role in ensuring that every executive issue is handled with accuracy, urgency, and the utmost professionalism.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Client Support Representative to join one of the world's largest financial clients in Draper, UT onsite 5 days a week. This person will be providing "white glove"... More level of support to this bank's external clients. On a day to day, they will help support client issues such as: account logins, accessing statements, wiring funds, assisting with file transfers, navigating the mobile/online application, and any additional access or entitlement problems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Application Support Analyst will monitor application health, respond to alerts and incidents, and serve as the primary point of contact for application-related issues. Responsibilities include... More troubleshooting, incident escalation, coordinating with engineering or vendor teams, and documenting resolutions. The role involves supporting specialized and evolving applications, assisting with new product learning, and helping improve support processes as the environment grows. Strong communication and documentation skills are critical, as the ASA will work closely with internal teams to ensure application stability and uptime.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Vancouver, WA. This person will be working in a Tech Cafe (Service Desk) environment and will... More be the first point of contact with internal users for the troubleshooting any low/medium complexity PC issues, software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Providing white glove service (both in person and virtually) for basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This person will also assist with PC Lifecycle management activities (PC inventory and shipments to internal users). On occasion, they will take part in conducting functional test of conference rooms within scope.This will be an onsite role, Monday-Friday 8am-5pm PST (1 hour for lunch). Excludes major holidays.Compensation: $20.00-23.00/hrExact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less