Job Search Results for desktop support

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description:Insight Global is seeking two IT Project Managers to support a client?s PMO on a mix of enterprise and mid-size initiatives. These individuals will be responsible for owning multiple... More concurrent projects, driving execution from kickoff through delivery, and ensuring alignment with PMO standards around scope, schedule, budget, and governance.This role is highly process- and documentation-driven and requires someone who is detail-oriented, proactive, and confident leading teams while maintaining strong relationships with stakeholders.Project Breakdown:? PM #1:? ~70%: Joint Use Pole (JUPA) initiative? ~20%: Night Hawk (short-term ~3-month effort)? ~10%: Hardware refresh projects? PM #2:? Portfolio of smaller, grouped projects? Support desktop / infrastructure initiatives (e.g., PLS Gris, ADMS, hardware-related efforts)Key Responsibilities:? Manage multiple IT projects simultaneously, ensuring delivery within scope, timeline, and budget? Build and maintain detailed project plans in MS Project (dependencies, milestones, critical path, resource allocation)? Proactively manage risks, issues, and financials, including forecasting and budget tracking? Lead weekly project meetings, drive accountability, and ensure progress against milestones? Provide clear, consistent communication to stakeholders on status, KPIs, and risks? Drive issue resolution and escalation, knowing when and how to push teams to stay on track? Maintain strong project documentation and adherence to PMO processes? Conduct post-project reviews and contribute to continuous process improvement? Build relationships with stakeholders and influence outcomes through strong communication and leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities:As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of staff by performing a variety of technical tasks including, but not... More limited to the following:?PC configuration support, including troubleshooting advanced issues related to OS configuration, hardware/driver compatibility, network connectivity, and provisioning tools (e.g., MS Autopilot, MS Intune).?Advanced account administration, including creation and management of project-specific groups, collaboration accounts, virtual desktop infrastructure (VDI), and secure environment access.?Advanced configuration and troubleshooting of software compatibility and configuration issues for a wide range of applications, including but not limited to MS Office 365 components, engineering design software (e.g., BlueBeam Revue, Autodesk product suite, and related), and software as a service (SaaS) platform.?Troubleshooting network connectivity issues in a geographically distributed / multi-site secure environment based on zero-trust network architecture.?Initial Escalation-level support, including assisting more junior team members with their tasks, developing / improving technical procedures, and providing training.?Reviewing and updating support requests (tickets) in the ITSM ticketing tool, providing regular updates, initiating escalations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a team of IT Radio Technicians to support mission-critical communications for government and public safety clients in Washington, DC. This fully onsite role is ideal for a... More detail-oriented professional with hands-on experience in radio programming, RF concepts, telecommunications, and basic networking. Key responsibilities include programming radios, preparing kits for shipment, managing inventory, and supporting equipment audits and logistics. Daily tasks involve data entry, barcode scanning, and handling subscriber equipment. The technician will serve as the main contact for multiple customer sites, provide backup support to other technologists, and must be able to follow instructions and work independently after training. Day to Day:?Program mobile and portable radios, as well as supporting infrastructure ?Organize and prepare radio kits for shipment to customer sites.?Enter and update data in MS Excel spreadsheets and MS Word forms, including barcode scanning for inventory tracking.?Load and unload equipment pallets as part of shipping and receiving operations.?Pick and pack radio system components and kits according to customer specifications.?Assist with inventory counts and maintain accurate records of subscriber equipment.?Support the receiving, handling, and dispatching of subscriber goods entering or leaving the facility.?Provide Level 1 PC desktop support and basic system administration.?Track and report on non-IT requests using dashboards and data visualization tools to drive visibility and efficiency across logistics workflows and SOPsCompensation:$42hr to $50hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a team of IT Radio Technicians to support mission-critical communications for government and public safety clients in Washington, DC. This fully onsite role is ideal for a... More detail-oriented professional with hands-on experience in radio programming, RF concepts, telecommunications, and basic networking. Key responsibilities include programming radios, preparing kits for shipment, managing inventory, and supporting equipment audits and logistics. Daily tasks involve data entry, barcode scanning, and handling subscriber equipment. The technician will serve as the main contact for multiple customer sites, provide backup support to other technologists, and must be able to follow instructions and work independently after training. Day to Day:?Program mobile and portable radios, as well as supporting infrastructure ?Organize and prepare radio kits for shipment to customer sites.?Enter and update data in MS Excel spreadsheets and MS Word forms, including barcode scanning for inventory tracking.?Load and unload equipment pallets as part of shipping and receiving operations.?Pick and pack radio system components and kits according to customer specifications.?Assist with inventory counts and maintain accurate records of subscriber equipment.?Support the receiving, handling, and dispatching of subscriber goods entering or leaving the facility.?Provide Level 1 PC desktop support and basic system administration.?Track and report on non-IT requests using dashboards and data visualization tools to drive visibility and efficiency across logistics workflows and SOPsCompensation:$33hr to $42hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior Solution Designer to support the ongoing operations and enhancement of a large-scale enterprise contact centre environment within a leading financial institution in... More downtown Toronto.This role is focused on day-to-day support, optimization, and continuous improvement of existing contact centre platforms rather than project-based transformation work. The successful candidate will act as a senior technical advisor ensuring the stability, scalability, and evolution of critical customer-facing systems.Responsibilities include:Provide ongoing solution design support across the contact centre ecosystem, ensuring systems remain stable, scalable, and aligned to business needsAct as the primary point of contact for design-related questions, enhancements, and issue resolution across contact centre technologiesPartner with operations, support teams, and business stakeholders to troubleshoot issues and improve system performanceTranslate new business requests or operational gaps into practical, supportable design updatesMaintain and evolve existing solutions across core capabilities:IVR and call routingCall recording and quality monitoringWorkforce managementAgent desktop and self-service channelsSupport and enhance integrations across backend systems (CRM, APIs, reporting, data platforms)Review and validate changes introduced by engineering or vendors to ensure alignment with existing architectureConduct impact assessments for system changes, incidents, and enhancementsMaintain and update solution documentation to reflect current-state architectureProvide mentorship and guidance to junior designers and support teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking an IT Administrator to oversee daily IT operations and provide hands-on technical support across the office. This individual will be responsible for managing... More the internal ticketing system, troubleshooting hardware/software issues, and ensuring all systems remain secure and operational in a fast-paced, client-facing environment.Key Responsibilities;Manage and respond to incoming IT support requests through the ticketing systemDiagnose and troubleshoot desktop, laptop, printer, and network issuesProvide in-office technical support for employees and leadershipInstall, configure, and maintain hardware, software, and user accountsSupport onboarding/offboarding processes (account setup, access, equipment)Maintain and monitor network systems, including Wi-Fi connectivity and basic infrastructureEnsure system updates, patches, and antivirus protections are up to dateAssist with data security efforts, including protecting sensitive financial and client dataDocument IT processes, troubleshooting steps, and system configurationsEscalate complex issues to external vendors or MSPs when necessaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Cloud Windows Server Administrator, you will support and maintain Windows-based systems operating within AWS GovCloud environments. You will install, configure, patch, and manage Windows Server... More (2019 and higher) while administering cloud-hosted workloads on Amazon EC2, including provisioning, scaling, and lifecycle management and utilizing various AWS cloud native toolsets to monitor and maintain the environment.In this role, you will manage Active Directory environments, including Group Policy, DNS, and DoD CAC authentication, and support Active Directory Federation Services (ADFS) for secure access and Single Sign-On. You will leverage AWS services such as EC2, S3, VPC, IAM, CloudWatch, CloudTrail, Lambda, and CloudFormation to support and optimize Windows infrastructure.You will develop, maintain, and deploy automation through DevSecOps pipelines using PowerShell and AWS-native tools, including Infrastructure-as-Code solutions like CloudFormation, to improve operational efficiency. Responsibilities also include performing COTS application installations and upgrades, monitoring system performance, and implementing improvements to enhance system reliability, availability, and scalability.Additional responsibilities include ensuring compliance with DISA STIG requirements, managing user and service accounts, and supporting remote access solutions such as Microsoft Remote Desktop Services. You will also support Windows-based web and application services (IIS), and integrations with Apache and database platforms such as Microsoft SQL Server and Oracle.The role requires troubleshooting system and cloud infrastructure issues, managing storage solutions such as EBS and S3, maintaining system documentation, and providing technical support and guidance to customers and operations teams in a secure, AWS cloud environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Imaging of laptops and windows based tough pads (SCCM).Scheduling Asset refresh appointments daily to adhere to aggressive timelines.Performing workstation upgrades for WGL employees ensuring all... More data is copied over, applications are installed, printers mapped, testing VPN, etcAsset reclamation of old devices to be properly disposed.Inventor management in ServiceNow by correctly assigning newly deployed assets to respective users and checking-in assets being refreshed. Oversees testing implementation of desktop and mobile devices images, packages, and new configurations. Advises the Manager of test results and configuration options. Works with ITS Business Unit Partners and the Manager of Digital End User Services around Demand Management services for future maintenance and enhancements to software and hardware. Provides post installation / configuration support and troubleshoots Office 365 services (Email/Outlook, Teams, Office Apps, OneDrive).Provide daily / weekly updates to management on the number of assets being refreshed and adhering to the schedules for asset refresh.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

He/She will play a critical role in supporting the technology modernization journey by delivering expert-level service delivery and end-user support. This role is essential in enabling the adoption... More and optimization of hybrid joined Lenovo Laptops, Microsoft 365 (M365) services, AI Tools and other modern workplace technologies, ensuring alignment with enterprise IT transformation goals.Job Responsibilities:?Serve as a frontline enabler of the bank?s modernization initiatives by supporting M365 tools (Teams, SharePoint Online, OneDrive, Outlook, Intune, etc.), AI Tools and ensuring seamless user adoption.?Receive and manage support requests via the Support Center and Walk Around Services, maintaining accurate records in the incident management system and resolving issues with a customer-first mindset.?Perform advanced troubleshooting and root cause analysis for complex technical issues across desktop, virtual, and cloud environments.?Collaborate with infrastructure and application teams to support the rollout of new technologies and system upgrades aligned with modernization goals.?Assist in the configuration and administration of modern endpoint management tools (e.g., Intune, Autopilot), security baselines, and compliance policies.?Contribute to the evaluation and implementation of emerging technologies that enhance operational efficiency and user experience.?Maintains clear communication with end users throughout resolution process and proactively follows through on outstanding issues until full resolution is confirmed.?Provide clear, timely communication to IT leadership, business units, and project teams regarding incidents, trends, and improvement opportunities.?Create and maintain detailed knowledge base articles and how-to guides to empower end-users and enhance their understanding of modern workplace technologies.?Upholds high standards of professionalism, empathy and accountability in every customer interactionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less