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Senior Epic Research Analyst

Building treatment plans in EpicWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal... More opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Event Manager

Event Management? Configure and support ServiceNow Event Management, including event rules, alert management rules, and alert correlation.? Ensure accurate ingestion and processing of events from... More monitoring tools.? Assist in tuning thresholds, filtering noise, and improving alert quality.? Support the full alert lifecycle, including creation, acknowledgment, remediation, and closure.CMDB & Service Mapping Support? Apply CMDB fundamentals to correctly associate events and alerts to Configuration Items (CIs).? Understand CI relationships and dependencies to support meaningful alert correlation.? Collaborate with CMDB and Service Mapping teams to ensure data quality required for Event Management.ITOM & Operations Collaboration? Understand how Event Management fits within IT Operations Management (ITOM).? Support integration with Incident Management for automated or assisted incident creation.? Work closely with IT Operations, NOC, and monitoring teams to align Event Management behavior with operational needs.Documentation & Continuous Improvement? Develop and maintain Event Management documentation, including event rules, alert logic, correlation strategies, and integrations.? Contribute to and help define a standardized onboarding process for integrating new monitoring tools into ServiceNow Event Management, ensuring consistency, governance, and operational readiness across all sources.? Assist in documenting monitoring onboarding standards, including required data elements, CI mapping expectations, validation steps, and operational acceptance criteria.? Help define and document roles and responsibilities related to Event Management (e.g., Administrator, Operator, Monitoring Tool Owner, Platform Owner).? Support the creation and maintenance of segregation of duties models for Event Management, ensuring clear separation between configuration, approval, and operational execution to support auditability and compliance.? Partner with IT Operations, platform teams, and security/governance stakeholders to ensure Event Management processes are well-governed, scalable, and compliant.? Participate in continuous improvement efforts by reviewing Event Management effectiveness, identifying gaps, and recommending process or configuration enhancements.Day to Day:The ServiceNow Event Management Specialist is responsible for supporting, configuring, and operating the Event Management capability within the ServiceNow platform. This role focuses on ensuring reliable event ingestion, effective alerting and correlation, and strong alignment with CMDB and IT Operations Management (ITOM) processes.The ideal candidate has hands-on experience with ServiceNow Event Management fundamentals, understands CMDB concepts, and can administer ServiceNow at a foundational level while working closely with IT Operations and platform teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow HAM Developer

We are seeking a Senior ServiceNow Developer with extensive Hardware Asset Management (HAM) expertise to design, implement, and optimize ServiceNow ITAM and HAM solutions. This role focuses on... More configuring and managing auto-discovery capabilities, CMDB architecture, and asset lifecycle workflows while ensuring compliance with industry standards for IT governance, security, and asset management best practices. The developer will work with ServiceNow platform modules, integration tools, and collaborate with IT operations teams to deliver comprehensive asset management solutions. Duties and ResponsibilitiesDesign and implement ServiceNow Hardware Asset Management (HAM) and IT Asset Management (ITAM) solutions.Configure and optimize Discovery and Service Mapping for comprehensive asset auto-discovery across on-premises and cloud environments.Build and maintain Configuration Management Database (CMDB) architecture, including CI relationships, data models, and reconciliation rules.Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts for HAM processes.Implement asset lifecycle management workflows including procurement, deployment, maintenance, and retirement.Configure and optimize Discovery patterns, probes, and sensors for accurate hardware inventory.Work with enterprise architects and IT operations to define CMDB strategy, data standards, and governance policies.Integrate ServiceNow with third-party tools (procurement systems, monitoring tools, cloud platforms) using REST/SOAP APIs and Integration Hub.Perform CMDB health assessments, data quality audits, and implement normalization and reconciliation strategies.Collaborate with stakeholders to gather requirements and deliver HAM solutions aligned with ITIL best practices.Enable reporting and dashboards using ServiceNow Performance Analytics and reporting capabilities.Apply IT governance, security, and compliance standards (ITIL, ISO 19770, ISO 27001, SOC 2).Mentor junior developers and provide technical guidance on ServiceNow best practices.Configure using Agile MethodologyAbility to communicate clearly and consistently with the team and leaders.Must be able to obtain and maintain a Public Trust Clearance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

We are looking for a strong Technical Support Analyst to join a Service Desk team. This role supports a globally recognized, full-service law firm known for handling high-stakes litigation, complex... More transactions, regulatory matters, and cross-border disputes for leading companies and financial institutions. With a strong footprint across major U.S. legal markets and key international hubs in Europe and South America, the firm operates at the intersection of law, business, and global commerce. Its practices are consistently top-ranked by Chambers, The Legal 500, Benchmark Litigation, and Lawdragon, with attorneys frequently recognized among the leading litigators and dealmakers worldwide?making it an ideal environment for professionals who want exposure to sophisticated matters, elite legal talent, and work that truly moves the needle.This role can sit remotely near Chicago, IL, New York, NY, Washington, DC, Los Angeles, CA, San Francisco, CA, Silicon Valley (Redwood City), CA, Dallas, TX, Houston, TX, Miami, FL, and Charlotte, NC. The role will be mostly remote, with the occasional in office meeting. The shifts will be Monday - Fridays. The role will provide technical support and service with a high degree of customer service, technical expertise, and primary understanding of the law firm environment and associated applications. Ensure customer satisfaction with services rendered.Key ResponsibilitiesServe as the first point of contact for Information Services support via MS Teams telephony and email, delivering a high-quality customer experience.Troubleshoot and resolve hardware and software issues across Microsoft 365, remote connectivity, networking, security, mobile devices (Intune), iManage, Adobe, and related applications.Use advanced troubleshooting techniques, including remote access, to diagnose issues, identify root causes, and implement effective solutions.Communicate clearly and professionally with both technical and non-technical users; provide timely updates and thorough documentation.Achieve service targets, including 85% first-contact resolution (FCR).Manage and resolve assigned tickets within the incident tracking system, ensuring accurate records and knowledge documentation.Identify recurring issues and trends; proactively recommend improvements or training opportunities.Participate in team training, knowledge sharing, project work, and provide backup support as needed.Support new technology rollouts by assisting and training end users.Compensation:$18-20/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior ITSM ServiceNow Analyst

The ITSM Process Analyst ? Sr ServiceNow Engineer is responsible for working within the team to own and govern IT Service Management (ITSM) processes across the organization, ensuring alignment with... More ITIL best practices. This role chairs key process governance meetings such as the Change Advisory Board (CAB) and Major Incident Reviews, while also providing hands-on configuration and administration of ITSM workflows within ServiceNow. The ideal candidate combines process vision & leadership along with technical expertise within ServiceNow to drive continuous improvement and operational excellence. This position will report to the Senior IT Manager, Production Operations.ResponsibilitiesProcess Ownership & Governance? Own and maintain ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.? Chair and facilitate governance meetings such as CAB, Incident Review, and Problem Review.? Ensure compliance with ITIL best practices and organizational policies.? Define and monitor KPIs, SLAs, and OLAs for ITSM processes.ServiceNow Configuration & Administration? Configure and maintain ITSM modules in ServiceNow (Incident, Change, Problem, CMDB, etc.).? Develop workflows, business rules, and automation to optimize service delivery.? Collaborate with developers and stakeholders to implement enhancements and integrations, especially with our ServiceNow IT Service Portal and bolt-on modules (I.e. HAM, SAM) ? Assist in the effective setup and workings of ServiceNow User Data/tables with LDAP, AD, etc.Continuous Improvement? Analyze process performance and identify opportunities for improvement.? Drive adoption of ITSM processes across IT teams and business units.? Maintain process documentation and deliver training sessions for stakeholders.Reporting & Analytics? Generate and present reports on ITSM performance metrics.? Provide insights and recommendations to leadership based on data trends.Salary: $100-130kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Event Manager

The ServiceNow Event Management Specialist is responsible for supporting, configuring, and operating the Event Management capability within the ServiceNow platform. This role focuses on ensuring... More reliable event ingestion, effective alerting and correlation, and strong alignment with CMDB and IT Operations Management (ITOM) processes.The ideal candidate has hands-on experience with ServiceNow Event Management fundamentals, understands CMDB concepts, and can administer ServiceNow at a foundational level while working closely with IT Operations and platform teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Portfolio Manager - AI

PAY RATE RANGE 70-80/hr. JOB DESCRIPTIONGreif is seeking an experienced Portfolio Manager to establish and lead a growing portfolio of emerging initiatives within the Enterprise Program Management... More Office (EPMO). This role operates as a senior, independent portfolio leader and serves as a key partner to IT leadership in shaping, governing, and accelerating initiatives from idea through scale. Although this role will not have any direct reports, it carries influence through cross-functional leadership, executive partnership, and portfolio decision-making. This is a foundational role responsible for not only managing the portfolio, but also for designing and implementing the processes, templates, governance mechanisms, and ways of working required to operate it effectively. As demand increases across the organization, this role ensures that ideas are surfaced, evaluated, prioritized, executed, and transitioned to enterprise delivery with discipline and transparency without slowing innovation. This is not a coordination or administrative role; it requires proactive ownership, sound judgment, and the ability to operate confidently with senior leaders. This position reports into the EPMO and works in close partnership with technology leadership, delivery leads, business stakeholders, and enterprise governance forums.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack Developer - LATAM

Insight Global is looking for a full stack developer to join the analytics organization at a global health solutions company. This candidate will be joining a development team that is focused on... More optimization and creating decision based databases. The day to day will consist of core development in Python and Typescript. The other time will be spent in team meetings and working with business stakeholders. The technologies within the teams space are: Palantir foundry, data bricks and tableau. This resource will be focused on full stack development in Python and Typescript. This is a fully remote 3 month contract with extensions.Compensation: $19-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

[Remote] Process Controls Engineer

In this role, you will focus on the maintenance and ongoing updates of standardized process controls packages supporting large-scale cooling plant and mechanical utility systems. This is not a... More traditional Building Management System (BMS/BAS) role; instead, the work centers on process controls, including monitoring and controlling temperature, pressure, flow, and sequencing across utility-driven systems. Day to day, you will develop and maintain reusable controls artifacts such as sequences of operation, process flow logic, I/O lists, PLC code, HMI graphics, alarms, historian configurations, configuration files, and supporting documentation.You will support software functional acceptance testing (sFAT) and site acceptance testing (SAT), with a strong emphasis on testing systems against defined design specifications, traceability, and validation?similar to approaches used in regulated industrial environments. This role supports centralized cooling plants and mechanical utility infrastructure, including modular platforms deployed across multiple regions. The position is product- and package-focused, not site-specific, and contributes to reusable programming standards, templates, and centralized controls repositories used across U.S. and international deployments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

[Remote] Controls Engineer (PLC/SOO)

In this role, you will focus on PLC programming, FactoryTalk systems, and sequence-of-operations-driven logic for controls packages supporting new data center designs. Day to day, you will develop... More and maintain PLC code, write and update sequences of operation and I/O lists, and build or maintain FactoryTalk View SE HMI graphics, with some exposure to Ignition graphics. You will configure alarms, historian points, and system configuration files, and support software functional acceptance testing (sFAT) and site acceptance testing (SAT) documentation. This role emphasizes core controls logic and programming depth rather than daily onsite support and also contributes to reusable programming tools, code templates, and centralized controls repositories.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less