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Sep 06, 2024

San Francisco, CA

|

System Administrator

|

Contract

|

$38 - $47 (hourly estimate)

{"JobID":379157,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.4,"Longitude":37.7881818181818,"Distance":null},"State":"California","Zip":"94102","ReferenceID":"OCC-731967","PostedDate":"\/Date(1725621382000)\/","Description":"Insight Global is looking for an SAP Basis Administrator to support a managed service provider working with the Judicial Counci of Californial. Day to day responsibilitites include install, configure, upgrade, and maintaining SAP systems and related components, including S/4Hana, ECC, BW, Solution Manager and other SAP Modules. They will support SAP database instances, including backups, restores, patching and managing th SAP system within QA and disaster recovery. They will be expected to execute SAP application/HANA database intalls, upgrades, and support for infrastructure refreshes. Lastly, the will monitor annual SAP Cloud systems. Must be able to pass a Judicial Council of California background investigationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"REMOTE (PST hours) Jr. SAP Basis Administrator","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum 4 years of SAP Basis experienceSAP Basis Certification or SAP HANA Certification","Skills":"Strong experience of SAP Netweaver architecture, SAP HANA, and traditional relational databses like Oracle, SQL Server, or DB2Knowledge of SAP security concepts and administrationExperience with SAP Solution Manager and other SAP tools","Industry":"System Administrator","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":47.0000,"SalaryLow":37.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for an SAP Basis Administrator to support a managed service provider working with the Judicial Counci of Californial. Day to day responsibilitites include install,... configure, upgrade, and maintaining SAP systems and related components, including S/4Hana, ECC, BW, Solution Manager and other SAP Modules. They will support SAP database instances, including backups, restores, patching and managing th SAP system within QA and disaster recovery. They will be expected to execute SAP application/HANA database intalls, upgrades, and support for infrastructure refreshes. Lastly, the will monitor annual SAP Cloud systems. Must be able to pass a Judicial Council of California background investigationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Nov 10, 2022

Phoenix, AZ

|

Software Engineering

|

Contract

|

$58 - $72 (hourly estimate)

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A client in the finance industry is looking for an Application Support Engineer, with a focus on Java and Python. This person will work independently to support the fraud tools for the fraud team by... developing and maintaining Java and Python applications on Linux/Unix stations. In addition to developing and support of the applications, the developer will also be migrating the tool code to the corporate standard code control tools: Bitbucket, Bamboo (experience with Jenkins, Mavin, etc. are acceptable as transferrable skills). This team is part of the Cybersecurity Organization so it is a huge plus if this person has experience in the Cybersecurity field, but is not a must. This client is looking for a Sr. level individual who can work alone (once up to speed) to support this customer. It is crucial this individual know how to document their work and do so thoroughly.Some responsibilities include, but are not limited to:- Provides internal customers with subject matter expertise, consultation and escalation support- Working within the SQL database, write SQL queries, and overall support the SQL database back end- Walk through the code and seek to understand what the application is doing to fix it when needed- Align with the primary internal user and ensure that the applications remain running and delivering the capability they were designed for- Document work done and update current documentations- Assist in automating processes- resolve issues in these 3 ways: using incident remedy program, 2-3 daily health checks, or communicating with manager for direction - Attend regular team meetings and meetings with the internal customerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Sep 11, 2024

Tallahassee, FL

|

Engineering (Non IT)

|

Contract

|

$46 - $58 (hourly estimate)

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A top IT consulting firm is looking for an Organizational Change Management specialist to join an IT consulting company for a yearlong contract with possible extensions. The main responsibilities of... the OCM is to lead and support change initiatives related to the legacy modernization of several critical software applications. This role is crucial in ensuring the smooth transition and adoption of new technologies across the organization. The ideal candidate will thrive in a challenging work environment, demonstrating strong interpersonal skills, strategic thinking, and the ability to engage with various stakeholders, including senior-level executives, the training team, and end-users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 08, 2024

Rahway, NJ

|

Project Manager

|

Contract,Perm Possible

|

$51 - $64 (hourly estimate)

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Plan and execute project releases in collaboration with development and validation teams. Adjust and refine user stories, acceptance criteria, and specifications based on ongoing feedback and project needs. Engage with prospective stakeholders to secure necessary funding and support for projects. Draft and coordinate release communications, working with communication teams to ensure timely and effective dissemination of information. Prepare and present demonstration content, highlighting the latest features and updates in project releases. Gather and analyze metrics to evaluate project performance and inform future planning.Main DL/Technical Responsibilities (25% Commitment) Provide technical support and answer questions related to product and supporting systems. Assist with troubleshooting and resolving technical issues for users. Maintain and update user information and access permissions based on team changes. Coordinate with development teams to manage and process new data and content. Manage the decommissioning of outdated sites and systems in collaboration with development teams. Train new users and stakeholders, ensuring they are equipped with the necessary knowledge and skills. Create and edit video tours and other multimedia content to support project goals and stakeholder engagement.Business Analyst (40%) Help define use cases for AI projects related to training, content generation, predictive analytics, and process automation. Create compelling presentations that outline business value in alignment with strategic goals, ensuring stakeholders understand the potential impact and ROI. Support Product Owners (PO) and Project Managers (PM) with requirement gathering, conducting workshops, and scoping to ensure clear and actionable project plans. Collaborate with cross-functional teams to translate business needs into technical requirements, ensuring alignment between business objectives and technical solutions. Conduct market research and competitive analysis to identify emerging trends and opportunities for AI applications, providing insights to drive innovation and strategic decision making.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Product Owner - AR VR AI (REMOTE)","City":"Rahway","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-5+ years of experience working with Cutting edge technology and solutions in highly regulated environment as a Product Owner/BA -Experience working with IOT, Augmented Reality \u0026 Virtual Reality, AR Augmented Reality, VR Virtual Reality, AI Artificial Intelligence Immersive technologies experience -Experience with Agile Software Delivery, Business Analysis, working with Executive Leadership-AR Augmented Reality, VR Virtual Reality, AI Artificial Intelligence Immersive technologies experience -Hands on experience in a manufacturing facility-Experience within Pharma Manufacturing industry as a Product Owner for Smart Factory AI Technology Solutions preferred GMP Digital Manufacturing or IT Manufacturing background, if not pharma then they should have the AI Immersive Technologies background as a Product Owner-Product Owner experience and strong Business Analytics background-Understanding of Mixed Reality, Internet of Things (IoT), Wearables, and other smart factory technologies-1-3 years\u0027 experience in a Global Solution environment focused on the build and deployment of digital solutions","Skills":"Pharma Manufacturing is a bonusPLUS: Local to NY site, Boston site, Sanford NC BS in Engineering or Technology or a related discipline with three years of relevant work experienceRelevant domain experience in manufacturing and/or quality operationsExperience in all stages of solution and application lifecycle from value analysis, business case development, and solution deployment through to value realization and system retirement is a significant advantageAbility to work across multiple concurrent activities and successfully adapt to changing priorities as requiredAn understanding of system GMP (Good Manufacturing Practice) requirements and demonstrable knowledge of computer system design and maintenance lifecycle in GMP environments","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.0000,"SalaryLow":51.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Main Product Owner Responsibilities (35% Commitment) Collaborate closely with development teams and key stakeholders to ensure alignment and effective communication. Organize and lead periodic review... meetings to track progress and address any issues. Create and maintain project boards and backlogs using project management tools such as Jira and Jira Align to ensure clear visibility and prioritization of tasks. Define and prioritize features and requirements for upcoming releases. Identify and manage risks and dependencies, ensuring they are addressed in a timely manner. Develop user stories and acceptance criteria to guide the development team. Plan and execute project releases in collaboration with development and validation teams. Adjust and refine user stories, acceptance criteria, and specifications based on ongoing feedback and project needs. Engage with prospective stakeholders to secure necessary funding and support for projects. Draft and coordinate release communications, working with communication teams to ensure timely and effective dissemination of information. Prepare and present demonstration content, highlighting the latest features and updates in project releases. Gather and analyze metrics to evaluate project performance and inform future planning.Main DL/Technical Responsibilities (25% Commitment) Provide technical support and answer questions related to product and supporting systems. Assist with troubleshooting and resolving technical issues for users. Maintain and update user information and access permissions based on team changes. Coordinate with development teams to manage and process new data and content. Manage the decommissioning of outdated sites and systems in collaboration with development teams. Train new users and stakeholders, ensuring they are equipped with the necessary knowledge and skills. Create and edit video tours and other multimedia content to support project goals and stakeholder engagement.Business Analyst (40%) Help define use cases for AI projects related to training, content generation, predictive analytics, and process automation. Create compelling presentations that outline business value in alignment with strategic goals, ensuring stakeholders understand the potential impact and ROI. Support Product Owners (PO) and Project Managers (PM) with requirement gathering, conducting workshops, and scoping to ensure clear and actionable project plans. Collaborate with cross-functional teams to translate business needs into technical requirements, ensuring alignment between business objectives and technical solutions. Conduct market research and competitive analysis to identify emerging trends and opportunities for AI applications, providing insights to drive innovation and strategic decision making.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 14, 2024

Tempe, AZ

|

Security Engineering

|

Contract

|

$73 - $91 (hourly estimate)

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One of our clients is seeking a Data Security Architect to join their team. This role involves supporting a Master Data Management (MDM) platform as the client develops a customer data platform... (CDP). The Data Security Architect will be responsible for discovery, design, architecture, and implementation of data security solutions. They will ensure that all deployments meet compliance standards and may need to develop new standards as necessary. The client is currently customizing the CDP with a third party, and the Data Security Architect will oversee the security aspects of this implementation, ensuring it integrates securely with the MDM. Additionally, they will identify where data resides and evaluate its security to implement effective protection measures.Responsibilities:Integrate platform with existing Okta IAM systemDesign and establish new set of security rolesAlign the clients user base to newly defined security rolesEstablish security operations for security maintenanceEstablish process for GDPR & CCPA compliance on data platformIntegrate data platforms with SEIM system Lead these phases for data security solutions, ensuring robust protection measures.Provide expertise in supporting the MDM platform, crucial for the creation of the CDP.Ensure all deployments meet compliance standards, including privacy laws such as GDPR and CCPA.Develop and enforce data security standards and best practices.Work closely with the data management team to ensure secure handling and storage of data.Oversee the security aspects of the CDP implementation, ensuring it integrates securely with the MDM.Identify where data resides and evaluate its security, implementing measures to protect it.Provide direction, guidance, and recommendations to ensure security baselines are met.Ensure adherence to privacy laws and regulations throughout all data management processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 07, 2024

Atlanta, GA

|

Help Desk

|

Contract

|

$20 - $25 (hourly estimate)

{"JobID":385088,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.2885454545455,"Longitude":33.9135454545455,"Distance":null},"State":"Georgia","Zip":"30341","ReferenceID":"NYC-739514","PostedDate":"\/Date(1728324983000)\/","Description":"Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the worlds most notable luxury retail brands. This role will be required to sit onsite five times a week. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores. It is imperative that this person has excellent communication skills both verbal and written.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 1 Support","City":"Atlanta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2+ years of service desk experience-Experience providing remote support for Windows and Mac users-Experience with ServiceNow ticketing system-Proven customer service skills and communication skills","Skills":"-Experience working within a retail support environment-Experience utilizing point of sale (POS) systems","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.5000,"SalaryLow":19.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the worlds most notable luxury retail brands. This role will be required to sit onsite five... times a week. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores. It is imperative that this person has excellent communication skills both verbal and written.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 09, 2024

Bethesda, MD

|

Desktop Support

|

Contract-to-perm

|

$23 - $29 (hourly estimate)

{"JobID":385539,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-77.1106363636364,"Longitude":38.9811818181818,"Distance":null},"State":"Maryland","Zip":"20892","ReferenceID":"DC0-740083","PostedDate":"\/Date(1728483394000)\/","Description":"**Salary for this position is between 60-70K depending on years of experience*Candidates are required to be onsite 3x a week Seeking a User Support, Analyst with Windows and/or Mac (preferred) support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.Responsibilities? Identify, troubleshoot, and resolve hardware and software problems.? Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.? Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.? Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue? Work independently on day-to-day operations.? Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.? Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.? Support in-office walk-ups and remote assistance while providing quality customer service.? Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Deskside Support- Hybrid x3- Windows and MAC Support","City":"Bethesda","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Four (4) or more years experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.? Strong knowledge of Bomgar or equivalent tool for providing remote support is required.? Must be able to lift 30 pounds.Associates degree or equivalent experience","Skills":"Strong communication skills both oral and written.","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":29.0000,"SalaryLow":23.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

**Salary for this position is between 60-70K depending on years of experience*Candidates are required to be onsite 3x a week Seeking a User Support, Analyst with Windows and/or Mac (preferred)... support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.Responsibilities? Identify, troubleshoot, and resolve hardware and software problems.? Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.? Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.? Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue? Work independently on day-to-day operations.? Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.? Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.? Support in-office walk-ups and remote assistance while providing quality customer service.? Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 04, 2024

Bentonville, AR

|

Project Manager

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":384863,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-94.1729090909091,"Longitude":36.3714545454545,"Distance":null},"State":"Arkansas","Zip":"72716","ReferenceID":"SFR-739299","PostedDate":"\/Date(1728069362000)\/","Description":"Company: WalmartRole: Technical Project/Program ManagerLocation: Local to the Dallas, Bentonville, or Bay Area locations (HYBRID)(would be open to a remote all-star)Duration: 12 month contract, probable extensionsBill Rate: $91.26Hours: 8-5 Monday to Friday - Full-time (40hrs)Start Date: Jan 31st Interview Process: 3 rounds! Must Have Skills3-5 years of experienceExperience building and launching new AI/Machine Learning/Computer Vision productsExperience with High Technology, and more recent tech stacksProficient with RFIDExperience working with large dataProficient with Agile FrameworkWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Program Manager","City":"Bentonville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Company: WalmartRole: Technical Project/Program ManagerLocation: Local to the Dallas, Bentonville, or Bay Area locations (HYBRID)(would be open to a remote all-star)Duration: 12 month contract, probable extensionsBill Rate: $91.26Hours: 8-5 Monday to Friday - Full-time (40hrs)Start Date: Jan 31st Interview Process: 3 rounds! Must Have Skills3-5 years of experienceExperience building and launching new AI/Machine Learning/Computer Vision productsExperience with High Technology, and more recent tech stacksProficient with RFIDExperience working with large dataProficient with Agile Framework","Skills":"Company: WalmartRole: Technical Project/Program ManagerLocation: Local to the Dallas, Bentonville, or Bay Area locations (HYBRID)(would be open to a remote all-star)Duration: 12 month contract, probable extensionsBill Rate: $91.26Hours: 8-5 Monday to Friday - Full-time (40hrs)Start Date: Jan 31st Interview Process: 3 rounds! Must Have Skills3-5 years of experienceExperience building and launching new AI/Machine Learning/Computer Vision productsExperience with High Technology, and more recent tech stacksProficient with RFIDExperience working with large dataProficient with Agile Framework","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Company: WalmartRole: Technical Project/Program ManagerLocation: Local to the Dallas, Bentonville, or Bay Area locations (HYBRID)(would be open to a remote all-star)Duration: 12 month contract,... probable extensionsBill Rate: $91.26Hours: 8-5 Monday to Friday - Full-time (40hrs)Start Date: Jan 31st Interview Process: 3 rounds! Must Have Skills3-5 years of experienceExperience building and launching new AI/Machine Learning/Computer Vision productsExperience with High Technology, and more recent tech stacksProficient with RFIDExperience working with large dataProficient with Agile FrameworkWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 07, 2024

Immokalee, FL

|

Help Desk

|

Perm

|

$50k - $56k (estimate)

{"JobID":384940,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-81.4049090909091,"Longitude":26.4234545454545,"Distance":null},"State":"Florida","Zip":"34142","ReferenceID":"DGO-738396","PostedDate":"\/Date(1728299625000)\/","Description":"*Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person. *Perform remote troubleshooting through diagnostic techniques and pertinent questions. *Determine the best solution based on the issue and details provided by employees. *Walk employees through the problem-solving process. *Direct unresolved issues to the next level of support personnel. *Provide accurate information on IT products or services. *Record events and problems and their resolution in logs. *Follow-up and update employee status and information. *Pass on any feedback or suggestions by employees to the appropriate internal team. *Identify and suggest possible improvements on procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Technician","City":"Immokalee","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Proven experience as a help desk technician or other customer support role. *Tech-savvy with working knowledge of office automation products, databases, and remote control. *Good understanding of computer systems, mobile devices, and other tech products. *Ability to diagnose and resolve basic technical issues. *Excellent communication skills. *Customer-oriented and cool-tempered.","Skills":"","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":56000.0000,"SalaryLow":50000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person. *Perform remote troubleshooting through diagnostic techniques and pertinent... questions. *Determine the best solution based on the issue and details provided by employees. *Walk employees through the problem-solving process. *Direct unresolved issues to the next level of support personnel. *Provide accurate information on IT products or services. *Record events and problems and their resolution in logs. *Follow-up and update employee status and information. *Pass on any feedback or suggestions by employees to the appropriate internal team. *Identify and suggest possible improvements on procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 09, 2024

New York, NY

|

Desktop Support

|

Contract-to-perm

|

$31 - $39 (hourly estimate)

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-Provide outstanding support to Government Customer end users. -Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. -Support Microsoft... Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. -Install software patches, updates, and upgrades, including remote server and workstation administrations. -Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. -Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. -Create, update, and track service call requests, and stage and take down end user workstations and associated equipment. -Share knowledge with more junior team members. -Report team and individual performance to SLAs/KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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