Job Search Results for Customer Service

Product Manager (Clienteling)

Insight Global is looking for a Product Manager to join an enterprise retail company on a contract basis in Vancouver remotely until end of January 2027. This role focuses on owning and delivering... More the product for our clienteling program launching April 2026.?You will define the 2026 product roadmap, according to business priorities. Daily work includes defining, sizing, prioritizing requirements and features; and managing the product backlog, balancing competing business needs, and coordinating with other product teams to understand dependencies.?You will partner closely with technical and business teams to problem-solve product challenges, drive conversations, and ensure clarity on solutions.?You will define metrics for the product, aligned with Business objectives and OKRs. You will input into and documents cross-functional communication materials including presentation for leadership (vision, roadmap, budget, etc.)?The role is highly user-focused, working with personal shoppers to gather insights, understand their workflows, and improve efficiency and conversion.?You will support iterative monthly releases and define the work needed to continually enhance features such as guest messaging, lookbook sharing, customer profiles, and data-driven recommendations. You will lead agile ceremonies and meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

GTM - Systems Manager

Insight Global is seeking a Senior GTM Systems Manager ? Customer Experience for a top SaaS client. This individual will serve as the senior owner of Customer Experience systems, with a heavy focus... More on Zendesk administration and optimization. The role partners closely with CX, Customer Success, GTM Operations, and Engineering leaders to design scalable workflows, improve agent productivity, and deliver reliable, data-driven customer experiences. This is a high-impact role for a Zendesk expert who thrives in fast-moving, high-growth environments and can lead both strategically and hands-on.Day-to-DayAct as the primary Zendesk administrator and CX systems SMEDesign and maintain Zendesk workflows, automations, SLAs, routing logic, and macrosPartner with CX and CS leaders to optimize support and success workflowsOwn CX system initiatives end-to-end (scoping, configuration, rollout, adoption)Ensure CX data cleanliness, reporting accuracy, and executive-level insightsIdentify inefficiencies across the support lifecycle and implement tooling improvementsManage CX tooling vendors and consultantsEstablish and enforce system governance and documentation standardsInfluence CX tooling roadmap and tech stack decisionsEnsure compliance with data privacy, security, and reporting standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior ServiceNow Architect

We are seeking an experienced ServiceNow Architect to lead the design, development, and governance of scalable ServiceNow solutions. This role will focus on customer-facing applications, enterprise... More integrations, and establishing platform best practices to ensure long-term success and performance.? Architect and design end-to-end ServiceNow solutions aligned with business and IT strategies? Lead the implementation of customer-facing applications (e.g., Customer Service Management, portals, custom apps)? Define and enforce ServiceNow architecture standards, governance, and best practices? Design and oversee integrations between ServiceNow and external systems (REST, SOAP, APIs, middleware, etc.)? Collaborate with stakeholders to translate business requirements into technical solutions? Guide development teams on platform capabilities, configurations, and customizations? Conduct design reviews, code reviews, and ensure adherence to architectural standards? Optimize platform usage and recommend improvements for efficiency and user experienceStay current with ServiceNow releases, features, and industry trendsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Help Desk Analyst - REMOTE ATL

Support Now is an essential sub-department of Field Operations. We provide support to corporate users and Chick-fil-A restaurants by making it easy for Operators, Team Members, and Staff to get... More answers, solve problems, and identify opportunities.We measure success by the speed, accuracy, and experience we provide. Our services include business support, IT and operations support, systems and application support, networking support, and many other technologies utilized by Chick-fil-A Franchisees. We also focus on continuous improvement, strategy, and insights to support where Chick-fil-A is headed tomorrow.IT Helpdesk Agents are responsible for supporting technologies used by Chick-fil-A Franchisees while delivering an effortless customer experience through phone and online support interactions.If you are passionate about joining a championship team that focuses on making it easy with care, Support Now is the place for you.The Help Desk Analyst I will provide exceptional customer support by helping restaurants and internal users quickly resolve technical issues and operational questions.Key ResponsibilitiesProvide an effortless customer experience through phone and online support interactionsUtilize ServiceNow ticketing system to thoroughly document issues, resolutions, and opportunitiesManage ticket queues daily to ensure tickets are updated and resolved effectivelyDiagnose and troubleshoot both simple and complex IT hardware and software issuesUtilize remote access tools, automation scripts, and monitoring platforms to resolve issuesFollow all Standard Operating Procedures (SOPs)Advocate for restaurants and own issues through completionSupport departmental goals related to Quality, Customer Satisfaction, and key performance metricsContribute to the knowledge base using KCS methodology by flagging, editing, and creating articlesMaintain restaurant and business acumen through required training sessionsDemonstrate strong teamwork and collaboration across projects and initiativesMaintain excellent attendance and adhere to assigned schedules**PLEASE READ**Local Atlanta candidates strongly preferredFirst 4 weeks onsite training in Atlanta, GA (M?F 8 AM ? 5 PM)Saturday availability requiredFlexible schedule required until permanent shift is assignedWork week may include Monday?Saturday scheduling with one weekday off (Tuesday, Wednesday, or Thursday)Remote/Hybrid opportunity following training Compensation: $17/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Success Manager (CSM) - INTL | Peru or Costa Rica

OverviewWe are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value,... More managing executive relationships, and ensuring a strong overall client experience.Responsibilities- Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts- Build and maintain trusted relationships with IT leaders and executive stakeholders (Director?VP level)- Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients- Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities- Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention- Coordinating between client and internal delivery teams to ensure seamless service execution- Leading QBRs and executive business reviews with confidence- Handle escalations with professionalism, ownership, and empathy- Maintain a strong on-camera presence and professional presentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Engineer

Inspire prospective clients by explaining strategy, portfolio and answering technical questions about quantum portfolio (compute, network, security, sensing and space) and quantum applications.Lead... More and shepherd client discussions, inspiring them to see how quantum applications can be implemented in their business domain.This includes working through business needs and mapping Quantum Algorithms (financial services, bioscience, chemistry and materials, optimization, generative AI, and other domains) into application code and executing Proof-of-Concepts together with the Application team.Share insights from clients with the Product Management and Engineering teams such that client feedback is incorporated into our products.Navigate competitive objection handlingTranslate business needs expressed by our clients into technical work projects in collaboration with other team members.Create assets to explain features of our quantum applications and other quantum products.Move dialogs from initial ideation to focused exploration domain through to proof-of-concept and ultimately into production workflows.Lead client discovery sessions for business-oriented use cases that uncover potential overlap with development of useful quantum algorithms together with the Application teamPartner with marketing, developer relations and business development to grow awareness of the company in the world at large.Attend industry conferences, as needed, to talk to client and support our booth activities.Some travel expected in the US (20%) but opportunities for global travel are available as well for client meeting and conference activities.This is a technical customer-facing role with the appropriate balance of compensation acceleration for success and a base salary to ensure that credibility and technical correctness always come first.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Quality Assurance Manager (Remote)

Insight Global is seeking a Quality Assurance Manager to join a critical project with one of the largest consulting and advisory firms in the world. This role serves as a senior quality leader... More responsible for establishing, governing, and continuously improving quality management practices across large-scale customer IT programs. The Quality Assurance Manager leads high-impact initiatives to ensure service delivery excellence, contractual compliance, and measurable performance outcomes across multiple operational domains. This position requires experience overseeing quality in complex, multi-team environments and partnering closely with technical and program leadership.Key Responsibilities:Lead the development, implementation, and ongoing improvement of Quality Management Systems (QMS)Establish and maintain quality policies, procedures, standards, and performance metricsEnsure compliance with SLAs, contractual obligations, and customer quality requirementsConduct quality audits, assessments, and formal performance reviewsDrive root cause analysis and corrective and preventive action plansOversee program-wide quality reporting, metrics tracking, and continuous improvement initiativesCollaborate with program and technical leadership to ensure delivery excellenceSupport risk management, issue tracking, and process optimization effortsProvide leadership, guidance, and mentorship to quality and program teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL- Data Scientist (Colombia)

An employer is looking for a Data Scientist to focus on Customer Strategy & Advanced Analytics to help drive high-impact, data-led decision making across the organization. You will sit on the... More Customer Strategy & Advanced Analytics team and applies rigorous analytics, statistical methods, and modeling to solve complex business problems using data from across the organization.The Analytics team brings the power of our extensive data assets and capabilities to the client?s most important decisions. In this role, you will partner closely with cross-functional stakeholders to identify opportunities, frame business questions, build robust analytical approaches, and translate findings into clear, actionable recommendations. The ideal candidate combines strong statistical judgment, technical depth, and business acumen, and is motivated by turning complex data into practical decisions that drive customer and business impact.Responsibilities:Collaborate closely with cross-functional teams to identify business opportunities and translate ambiguous questions into structured analytical problemsBuild, validate, and maintain analytical and predictive models to better understand customer behavior, business performance, and strategic opportunitiesConduct deep-dive analyses across multiple business domains to uncover drivers of performance, diagnose issues, and quantify opportunitiesApply statistical methods and analytical rigor to evaluate business performance, test hypotheses, and support decision makingDesign and assess experiments, measurement frameworks, and other analytical approaches to estimate impact and separate signal from noiseDevelop scalable analytical frameworks, metrics, and data models that enable timely, repeatable, and decision-ready insightsCommunicate findings, assumptions, limitations, and recommendations clearly to both technical and non-technical stakeholdersBuild presentations and executive-ready materials that explain analytical conclusions and influence business actionPartner with stakeholders to improve reporting, measurement, and analytical tooling in support of strategic decision makingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Systems Engineer

Our client is looking for a Senior Systems Engineer to join their Infrastructure team. We are looking for someone to take meaningful ownership across a broad portfolio of critical infrastructure in a... More service provider environment. This role spans customer-facing platforms, shared engineering services, and cross-functional initiatives ? requiring someone equally comfortable operating independently and working alongside peer teams. This is a high-visibility, high-ownership position. The right candidate brings strong technical depth, an automation mindset, and the discipline to see work through from design to documentation. You will own technical workstreams from planning through implementation, validation, and operational handoff. You will administer and improve Linux-based production systems across multiple service domains and support customer-facing network performance and service delivery platforms. You will develop and maintain configuration automation, templated deployments, and version-controlled workflows as well as identify and eliminate manual effort through scripting, standardization, and operational tooling. You will review logs, metrics, and telemetry to investigate issues, validate changes, and surface risk and participate in incident response, root cause analysis, and post-incident documentation. You will support enterprise virtualization platforms including VM lifecycle, clustering, and storage and support physical server and compute infrastructure and associated operational dependencies. This is a contract to hire position converting to FTE after 6 months and the role is fully remote.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less