Job Search Results for desktop support

The Service Desk Analyst provides front-line technical support to end-users, ensuring timely resolution of incidents and requests while delivering exceptional customer service. This role requires... More strong troubleshooting skills, effective communication, and the ability to work in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AV specialist to work at one of our top clients in the Cleveland, OH area. This person is going to be responsible for setting up and kicking off large meetings for the... More executive team. They are looking for someone who is very technical within AV and the go to person for such duties. The client is a Microsoft shop but use many different platforms. The ideal candidate has great communication skills and ability to connect with stakeholders. This role is roughly 25-30hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a detail-oriented and proactive Video Conferencing Coordinator in our Kansas City office to oversee all aspects of video conferencing operations within our organization. The... More successful candidate will be responsible for managing video conferencing systems, scheduling meetings, providing hands on technical support, and ensuring the smooth execution of virtual events and conferences. The candidate must be customer service-oriented, able to communicate effectively both written and verbal form with all levels of employees including firm leadership and management. This job will focus on high level customer service within the video conferencing field.Targeting $65-$75K salaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:? Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.? Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.? Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.? Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.? Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.? Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.? Adhere to corporate computing/technology operating procedures and standards.? Participate in bi-monthly weekend maintenance window testing as required.? Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.? Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.Consult with and assist manufacturer's representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Microsoft Exchange Engineer to join one of the worlds largest financial clients in Salt Lake City, UT sitting onsite five days a week. They will be joining the... More Enterprise Technology Operations group on the Client Response Services Team. This is a global support team that is responsible for providing hands on technical IT support for internal and external users across the firm. Overall, this person will be responsible for providing advanced-level technical support, troubleshooting complex issues and working closely with global teams to ensure seamless service and delivery. This person must have a deep understanding of technology infrastructure which includes, hardware, software, networking, cloud services and security.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Global Command Center (GCC) SRE II to strengthen the reliability, resilience, and performance of our global systems. This role blends real-time operations monitoring with automation,... More incident response, and continuous improvement, ensuring business-critical services run securely and efficiently. Monitor and maintain availability across cloud and on-prem platforms (AWS, Azure, GCP). Respond to incidents, coordinate resolution, and reduce MTTR through automation and proactive detection. Build scripts, tools, and dashboards to streamline monitoring and operations. Partner with SRE, infrastructure, and cybersecurity teams to improve reliability and resilience. Provide clear, timely updates to technical and business stakeholders during critical events.This role can pay 50-55/hr for the contract and conversion salary is 112,000 with a 10,000 bonus. Can sit in Jacksonville or Lake Forest. Will be 24/7 shift working one of the shifts below day (7-3), second (3-11) and night is only for shadowing purposes (10-8)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A state and local entity is looking for a System Network Admin to sit in Enfield full-time. This role is critical in ensuring the integration between infrastructure, network and desktop engineering.... More This person is going to be responsible for managing servers and supporting network basics (Ticketing System) and handling user accounts and endpoint configuration. This person may assist in troubleshooting network connectivity at the OS level. From an endpoint perspective, this person may be focused on device management but with network awareness.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Intune Tester to join our largest financial services client. This role focuses on software deployment and testing, including manual and automated processes, application... More deployment, and environment setup to ensure seamless delivery across desktop and mobile platforms.You will create and execute test cases using internal tools such as Iris (similar to HPlan or Octane), install and configure applications, and maintain testing environments. Responsibilities include Intune monitoring, software pushes, and app deployment testing (including some mobile). You?ll also document issues, report findings accurately, and develop comprehensive test plans while maintaining detailed records to support quality assurance and deployment processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AWS Connect Administrator for one of our clients in the Education Management space. They are a growing leader in education, operating schools and educational programs... More around the world that span the life cycle of a student from early learning to higher education. This role will be onsite in Parma, OH at least 4 days a week, with a potential to work remote 1 day. We are looking for an experienced AWS System Administrator with specialized skills in AWS Connect, AWS virtual desktops, AWS call center solutions, and AI tools integration. The ideal candidate will be responsible for managing, deploying, and maintaining cloud-based infrastructure and services that support customer engagement platforms and virtual desktop environments. This role requires a deep understanding of AWS services, networking, security, and automation to ensure high availability and performance of cloud resources. In this role you will collaborate with cross-functional teams to design scalable solutions that leverage AWS Connect for contact center operations, virtual desktops for remote workforce enablement, and AI tools to enhance customer interactions and operational efficiency. Responsibilities include:? Monitoring system health, troubleshooting issues, implementing security best practices, and optimizing cloud resource usage. ? Deploy and manage AWS Connect contact center solutions.? Configure and maintain AWS virtual desktop infrastructure and integrate AI tools with AWS services to enhance call center operations.? Monitor system performance and troubleshoot issues promptly.? Implement security protocols and compliance standards.? Automate routine tasks using AWS automation tools.? Manage user access and permissions across AWS environments.? Document system configurations and procedures.? Continuous learning to keep up with evolving AWS technologies and industry trends.? Strong communication skills are essential to work effectively with stakeholders and provide technical guidance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less