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Senior Manager, IT Service Delivery ? Field Operations

The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental... More field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. The role will be 80% people management and 20% hands on technical. It will be managing a team of 20 resources located at various practices as Site Managers and Tier 2 support. Travel will be heavier up front as you get acclimated with the team. ? Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. ? Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. ? Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. ? Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. ? Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. ? Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. ? Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. ? Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. ? Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. ? Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. ? Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. ? Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. ? Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. ? Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. ? Drive a culture of customer service, continuous improvement, and operational excellence within the field team. ? Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior IT Project Manager

Principal Accountabilities:Provides leadership to small or medium projects.Assists in leading large projects, under the supervision of a Lead Project Manager.May manage several projects... More simultaneously.Performs project management administrative tasks.Assumes responsibility for the success of assigned projects or portions of projects.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann?s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Project Manager - Advanced Forecasting

This project is justified by the growing need for a more precise, scalable, and efficient way for engineering and planning teams to assess localized electric load and prepare for future system... More impacts driven by electrification, DER adoption, economic growth, and large customer interconnections. Existing approaches are fragmented and make it difficult to quickly translate AMI, connectivity, and service to point data into actionable planning insights. By providing a single internal tool to analyze coincident peak load, visualize aggregated load behavior, and generate exportable forward-looking forecasts for selected geographic areas, the MVP will improve planning effectiveness, support more informed infrastructure decisions, and establish a practical foundation for broader enterprise forecasting capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr Analyst, IT Internal Control

Position SummaryOne of our financial technology clients that specializes in payment processing and data security solutions for enterprises is seeking a Senior Analyst, IT Internal Control to further... More develop and maintain the company's IT system of internal controls, following internal control framework guidance, regulatory requirements, and industry best practices. The Senior Analyst, IT Internal Control will work with functional area leadership to identify and assess key process risks and evaluate internal control effectiveness. Essential Duties and Responsibilities include the following and other duties may be assigned:? Facilitate and review IT process risk assessments conducted by functional area leadership.? Evaluate and test IT internal controls design and operational effectiveness, including ITGCs.? Identify, report, and monitor remediation of IT internal control gaps.? Ensure compliance with regulatory requirements (e.g., PCI-DSS, PCI-P2PE, GDPR, etc.).? Identify opportunities for process improvements to enhance IT internal controls. Version 08.26.2025? Conduct internal audits of the information security management system (ISMS) for ISO 27001 certification.? Support internally built tool, Risk and Control (RAC) Salesforce application enhancement project.? Assume business owner duties for RAC application, including management and monitoring of application fixes and improvements.? Generate and/or maintain RAC application user guides.? Perform analysis to determine proper data validation for all data elements used in projects.? Analyze existing data and database schema.? Generate process flow maps as needed for process improvement projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote IT Project Manager - Portfolio Financials & Clarity

A healthcare insurance provider is seeking an IT Project Manager to support an IT project portfolio with a strong emphasis on financial tracking, budgeting, and forecasting across multiple concurrent... More initiatives. This role will own end-to-end project delivery (initiation through closeout) while serving as the financial ?quarterback? inside the PPM tool?building and maintaining budgets, managing allocations, monitoring burn/actuals, and driving variance management in Clarity. The IT Project Manager will partner closely with PMO leadership, Finance/FP&A, and delivery leads to ensure projects are properly funded, forecasts are accurate, and portfolio financials are reported clearly and consistently to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Service Management & Delivery (ServiceNow)

Insight Global is seeking a Manager, IT Service Now Management & Delivery for a large enterprise organization. This is a high-impact transformation role for a strategic leader who thrives in... More modernizing IT operations through ServiceNow and ITIL-based best practices. The ideal candidate will own the ITSM platform roadmap, drive automation-first workflows, and elevate process maturity across the full service lifecycle. This leader will build scalable, AI-ready digital operations while developing high-performing teams and delivering measurable improvements in service quality, visibility, and efficiency. Daily responsibilities include but are not limited to:-Define and execute a multi-year ITSM and ServiceNow roadmap-Standardize, simplify, and automate IT service delivery workflows-Lead maturity improvements across Incident, Problem, Change, Knowledge, and CMDB-Govern and evolve the ServiceNow platform, including upgrades and configuration standards-Build and maintain a trusted CMDB as the foundation for automation and AI readiness-Hire, coach, and lead ServiceNow developers, product managers, and MAC project managers-Oversee and modernize Moves, Adds, and Changes (MAC) programs using ServiceNow-Establish and monitor SLAs, KPIs, and operational metrics-Partner with IT leadership and business stakeholders to align on strategy and value-Present roadmap progress and performance metrics to senior leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. IT Identity & Access Management (IAM) Engineer

This opportunity would allow you to apply your strong understanding of designing, configuring, implementing, and supporting Identity Governance & Administration (IGA) solutions and processes. As a... More Senior IT IAM Engineer (IGA) you will work directly with technology and business partners in a global organization to ensure the IAM services and technology are delivered in accordance with Cyber Security strategy. In this role, the Lead will be part of the Identity and Access Management within Cyber Security and will collaborate with many cross functional teams within and outside of our client?s IT Solutions including Infrastructure & Services, Productivity & Platforms, Core Engineering, Operations, Service Delivery, Human Resources IT teams to grow and mature IAM security program, while protecting our client?s identities and access protocols from the latest threat actors and threat vectors. You will be responsible for technical deployment, rollout, maintenance, and support of key IAM processes and security practices related to Identity Governance and Administration (IGA) and end-to-end identity lifecycle management systems (SailPoint Identity Security Cloud ? ISC / IdentityNow or other IGA Solutions), implementing birthright access provisioning/de-provisioning, establishing access certifications/governance workflows, as well as developing and supporting Role Based Access Control (RBAC) frameworks and modern access management solutions, such as single sign-on, multi-factor authentication, proper authorization etc. The successful candidate will have excellent collaboration and communication skills.How you will impact the client:?Provides technical support across IAM applications to define, implement and enhance current and new IAM software, hardware requirements, delivering and supporting IGA applications, solutions, and processes?Provide support with respect to implementation, and concurrent delivery of two or more Identity platforms (i.e., IGA and PAM) such as SailPoint, Saviynt, BeyondTrust, Okta, Ping Federate, Microsoft Azure AD?Assist with configuring, implementing, maintenance, and documentation of all layers of IAM applications and robust identity and access solutions including tools to support account creation, onboarding, offboarding, user provisioning, deprovisioning, authorization, authentication, single-sign, federated identities, multi-factor authentication, and privileged access management activities?Assist to modernize access control protocols, design from scratch, implement, and maintain role-based access controls (RBAC) and birthright provisioning/de-provisioning mechanisms to execute and maintain a strategy of ?least privilege??Conducts proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user access issues?Assist in the analysis of user and permission data, and the development and documentation of test cases for applications on boarding, user access and other identified entitlements repositories that have been re-permissioned.Pay Rate between $60.00-$75.00 an hour depending on skills and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior IT Engineer - Radiology PACS Systems

Insight Global is seeking a Senior IT Engineer with deep experience in Radiology PACS systems to support fully remote implementations across hospital and imaging center environments for a client.... More This role is responsible for deploying, configuring, and integrating PACS platforms onto client server infrastructures while ensuring seamless radiology workflows. This is a highly technical, hands-on role for someone experienced with remote system deployments, server environments, and healthcare IT integrations.Key Responsibilities? Perform remote installation, configuration, and deployment of PACS systems across hospital and imaging center environments? Install and integrate PACS applications onto client server environments (Windows/Linux servers, virtualized environments, and storage systems)? Configure and support DICOM, HL7, and RIS/EHR integrations to ensure imaging systems function seamlessly? Execute remote system testing, QA validation, and go-live support for new implementations? Troubleshoot and resolve application, server, and network-related issues impacting PACS performance ? Collaborate with radiologists, clinical teams, and IT departments to optimize workflow and system usage? Perform ongoing remote maintenance, upgrades, and system optimization? Document configurations, processes, and technical issues clearly for internal and client use? Provide end-user support and training during and after system deploymentCompensation:$120,000 to $145,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Epic Ambulatory IT Analyst (Bones)

A large regional health system in North Florida is seeking a Senior level Epic Ambulatory application analyst to augment Epic Ambulatory team. Candidate needs to be a highly experienced Ambulatory IT... More analyst with Epic Bones certification and smartforms experience, along with multiple additional Epic certifications for versatility. The selected candidate would be acting as the primary SME on any project assignments but may also be asked to handle other requests and incident tickets. We are seeking a self starter, independent, hands-on Epic Ambulatory builder who can assume ownership of production build, support, optimization, and upgrade activities with minimal ramp up. The contractor will work closely with clinical stakeholders, cross application teams and leadership to ensure continuity of care and system stability. Role will report to Ambulatory IT Manager.For remote - candidate must be local to below states, no international. Alabama, Florida, Georgia, Idaho, Indiana, Kentucky, Louisiana, Mississippi, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, WyomingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

L2/L3 IT Ops Support Specialist - INTL- INDIA

Insight Global is seeking a senior Level III It Operational Support Specialist to join a multinational professional services consulting firm. The successful candidate will support acquired... More professionals from various global M&As. As a part of the IT Mergers & Acquisitions Operations team, the globally distributed group of IT specialists spanning multiple disciplines, including server, storage, backup, network, and security. The team is responsible for assessing the IT infrastructure of newly acquired organizations, addressing identified gaps, and supporting remediation efforts. In addition, the team provides operational support during the transition and integration phases, ensuring stability and continuity of services until the environment is fully integrated into steady-state operations.Insight Global is looking to hire an experienced IT Operational Support Specialist, to handle IT operational and migration project support within its IT Mergers & Acquisitions Operations. This position has both internal (M&A Operations) and external (Acquisitions/Vendors) facing component. Qualified candidates must have a proven enterprise level L2/L3 background in handling incidents and request focused on enterprise compute (server, storage, backup, VDI), end-user compute (workstation, identity, SharePoint, Teams), application (engineering, business and productivity), cyber security. As a global company, it operates and acquires organization around the world. Candidates for this position must be capable of managing multiple projects simultaneously, demonstrating flexibility and adaptability in a dynamic environment. Team members are expected to support a range of responsibilities associated with IT Operations and Mergers & Acquisitions, ensuring that all tasks are performed in accordance with WSP?s established standards and values. IT Service Operations: o Provide Level 2 / Level 3 operational support for infrastructure, applications, and end-user services within newly acquired organizations during integration phase. o Ensure service stability, availability, and continuity from acquisition close through handover to steady-state IT operations ? Incident & Request Response o Own and resolve incidents and service requests in teams ServiceNow resolver groups in accordance with defined SLAs and ticket-handling policies. o Perform triage, impact assessment, root cause analysis, resolution, escalation, and communication until closure o Provide technical assistance and hands-on support for WSPs M&As including but not limited with issues concerning workstations, servers, accounts, access privileges and other items within team?s scope. o Act as a point of contact during critical incidents, ensuring effective communication across operational teams, M&A IT teams and stakeholders. Governance Documentation & Compliance Integration Ops support This role sits remote Canada-wide. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less