Job Search Results for Customer Service

Senior Manager of System Architecture

Our Client, a global electronic component manufacturer, is seeking a highly technical and strategic leader to manage and develop a growing multi-disciplinary team of Senior System Architects, driving... More next-generation interconnect solutions. This role is at the intersection of technology leadership, people management, and business impact, ensuring that they remain a pioneer in high-speed interconnect solutions. As the Manager of System Architecture, you will oversee technical strategy, stakeholder engagement, and talent development while fostering a culture of innovation and collaboration across a geographically dispersed team. You will also work closely with OEMs, hyperscalers, and industry partners to align technology roadmap with market trends and customer needs. This is a high-impact leadership position requiring a deep technical foundation, strong people management skills, and the ability to drive strategic decision-making across multiple high-priority technical projects.Key Responsibilities- Lead, mentor, and develop a diverse team of system architects and engineers, including experts in mechanical, electrical, signal integrity, power integrity, and system architecture.- Foster a culture of continuous learning, technical excellence, and innovation, ensuring the team remains at the forefront of compute and networking advancements.- Conduct regular performance reviews, provide constructive feedback, and create individualized development plans to accelerate career growth.- Encourage collaboration and knowledge sharing, breaking down silos and promoting cross-functional teamwork.Provide leadership in system-level trade-offs, design decisions, and risk assessment.- Facilitate cross-functional collaboration, ensuring effective communication between technical teams, business leaders, and external partners.- Manage multiple high-impact projects, ensuring seamless execution from early-stage concept to product development.- Build and maintain strong relationships with key OEMs, hyperscalers, and industry leaders, ensuring alignment with evolving customer needs.- Influence executive leaders and cross-functional stakeholders, driving investments in new technologies and product innovations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image... More repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

NOC Technician

Insight Global is seeking a NOC Technician for one of our large telecommunications clients. Primary responsibility will be break/fix and assisting with network migration efforts. Opens trouble... More tickets and works the repair of management network element connectivity with field operations, and other work groups. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Online Reputation Manager

We are seeking a dynamic and proactive Online Reputation Manager to oversee and enhance our presence on Google and Yelp reviews. In this role, you will be responsible for managing the company?s... More online reputation by monitoring, responding to, and shaping customer feedback across review platforms. This role requires expertise in Google and Yelp's policies and experience in uitilizing them to dispute and remove false, fraudulent, and defamatory reviews.Responsibilities?Monitor and analyze reviews on Google, Yelp, and other relevant review sites to identify those that violate the platform's polciies.?Respond promptly, professionally, and empathetically to customer reviews, addressing concerns and thanking reviewers for their feedback?Develop and implement strategies to improve overall online ratings and customer satisfaction scores?Write clear, engaging responses that reflect excellent communication skills and uphold AP style guidelines?Manage crisis situations by proactively addressing negative reviews or publicity with transparency and professionalismThis is a direct hire opportunity paying between $75,000 and $105,000. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Top Secret Automation Test Engineer

Our client is seeking an Automation Test Engineer to support a federal end customer with a build and modernization effort. The Automation Test Engineer will be responsible for developing test... More procedures, implementing QA methodologies, executing software test plans, test cases, and test scripts, and all other activities associated with the delivery of customer-defined systems and software projects. The ideal candidate will bring a strong background and experience in web application front-end and back-end scripting and automation, development skills with multiple programming languages, IDE, and familiar or experience with framework setup and maintenance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead Software Engineer IV - INTL India

A Senior Engineer is part of a key team of technology professionals that applies scientific, mathematical, and social principles to design, build, and maintain technology products, devices, systems,... More and solutions. These technology products and solutions provide amazing customer experiences while meeting the needs of the business. The scope and accountability at this level is responsible for the quality of a team's work, ensuring that all designs are clear and complete for successful execution. This level can undertake complex design and problem solving without supervision. We are a fast-growing team with the vision to optimize our digital experiences.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical ReactJS Developer - ITNL INDIA

Insight Global is seeking a highly motivated and skilled Technical Architect with hands-on experience in Microsoft Dynamics 365 (CE), ReactJS, and PCF control development. You will be responsible for... More designing, developing, and maintaining business applications that extend Dynamics 365 capabilities using modern front-end technologies and Power Platform components.Key Responsibilities:? Design and develop customized solutions on Dynamics 365 Customer Engagement (CE).? Integrate Dynamics 365 with external applications using web services, REST APIs, and custom connectors.? Work with ReactJS to build dynamic front-end components used in custom business solutions.? Collaborate with functional consultants and UI/UX teams to translate business requirements into technical specifications.? Debug and resolve performance and integration issues within Dynamics 365 and Power Apps.? Participate in code reviews, unit testing, and deployment processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Outside Sales Account Executive

Key Responsibilities?Will be covering the Mid-Atlantic Region -> Must live in MD, NJ, VA, WV, or PA (must sit in these regions) Develop and execute a territory plan to identify, target, and win... More high-value prospects.?Consistently prospect and generate new opportunities through cold outreach, networking, referrals, and industry events.?Manage the full sales cycle from lead qualification to contract negotiation and closing.?Conduct client meetings, presentations, and proposals with executive-level decision-makers.?Build and maintain long-term relationships with clients to expand opportunities and maximize account growth ? true ?hunting and farming.??Collaborate with marketing, operations, and customer success to ensure smooth client onboarding and delivery.?Maintain accurate and up-to-date records in CRM, including pipeline activity, forecasting, and account details.?Deliver timely and accurate revenue forecasts, ensuring visibility into deal progression and territory performance.?Travel regularly (2?3 days per week after ramp period) to meet with clients in person, balancing time in the field with administrative and pipeline management.?Represent the company with professionalism and executive presence at all times.??Experience & Background?5+ years of proven sales experience in B2B or service-based industries.?Experience in hunting and full-cycle sales (mandatory).?Closing of multi-million-dollar deals is a plus.?Background in waste management or related industries is preferred but not required.?4-year college degree required.?Consistent track record of achieving or exceeding quotas in competitive markets.?Experience managing territory-based sales with regular client-facing travel.?Work hours: 8:30-5:00pm, with expectation of being flexible outside of core hours for critical team events, trainings, and client engagements.??Knowledge & Skills?Strong understanding of consultative, solution-based, and value-driven sales approaches.?Ability to manage complex, long-cycle deals (typically $2.5M+).?Knowledge of territory management and client development strategies.?Strong business and financial acumen to structure deals and position the WHK value proposition.?Familiarity with CRM systems for pipeline management, forecasting, and reporting.??We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Nuclear RELAP Safety Engineer

$60/hr to $90/hr.This full-time role is about making an impact on people?s lives and the future of clean energy. You will leverage your skills and experience to be part of an innovative team and make... More a difference for our customers. As an Experienced RELAP Safety Engineer, you will be part of the proven team in the Fuel Business Unit. Your work will include:Performing new or revising existing postulated accident analyses using a Framatome version of RELAP5Evaluating and documenting the impact of plant and core design changes on existing Safety AnalysesContributing to methods development activities in support of new fuel products, customer requirements, or changes in the licensing regulationsContributing to the development of automation and software tools to improve operating efficiency or software capabilitiesWorking with multi-disciplinary teams to ensure successful customer deliveryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Consulting Engineer 4

You will help meet customer needs while improving profitability for CX delivery teams. The Center?s highly technical, global resources support customer engagements in all theaters acting as a... More flawless delivery partner to other CX teams.? Design, implement Cisco leading edge technologies and provide services to the largest networks and high-profile customers in the world? Analyze, monitor, automate repeatable tasks and optimize networks for performance.? Apply leading technology to address real business problems and collaborate globally to deliver high-quality, robust, repeatable and scalable services, while learning and growing as individuals? Apply new thinking and techniques to automate manual processes? Influence and/or develop software and tools in support of network design, infrastructure and technology platforms.? Be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues? Independently solve problems in complex, and unique networks with mixed environments? Support engineers from multiple teams as well as the field and aids them in problem resolution? Work on complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation? Provide systems/product training, both internally and externally, and intellectual property material? Provide guidance to Engineering and product organizations on future product development? Innovate within the strategy to create new service capabilities? Provide guidance and leadership on service delivery models to the Delivery teams and CX Management? Drive successful outcomes with Global Customer Experience Technical team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less