Job Search Results for Customer Service

Systems Engineer

Design, integrate, and deploy Air Traffic Control (ATC) project IP based voice communications systems / subsystems to include analog protocol converters for radio and telephony, networking, and air... More traffic controller operator and administrator acceptance.i Provide technical support from project initiation to closeout, bringing a requirement validation and customer satisfaction first mindseti Orchestrate and conduct internal and customer system design and requirement events within project schedule and budget.i Translate customer needs into requirements and competitive solutions maximizing R&S content by creating and maintaining a verification cross reference matrix (VCRM) throughout the project lifecyclei Review, and at times derive, customer requirements for compliance against company products, establish requirement success criteria, and assist in allocation per test casei Develop system architecture according to customer requirements and CONOPS, including high level to detailed designs, call/network data flows, sequence diagrams, and review / approve technical drawings and specifications from design and product teamsi Develop quality system design and configuration documentation in coordination with test, design engineers and peer product engineering teamsi Support test team with test planning and support test execution.i Support training team with event execution and customer management.i Serve as technical interface between customers, product design and development teams, and project management.i Lead product certification by coordinating with external labs and managing product assets in both Canada and the United Statesi Install and configure networking and computing systems.i Provide expert level technical support and troubleshooting of voice communication systems.i Provide routine internal and external customer updates on engineering activitiesi Provide routine internal and external customer updates on engineering activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect- Remote

Position Overview: Insight Global is seeking a Solution Architect for one of our largest clients in Cleveland, Ohio.This role will focus on Master Data Management (MDM) initiatives?specifically... More across the customer domains?while supporting architecture design, data quality solutions, and enterprise technology lifecycle activities. This individual will be responsible for leveraging strong functional expertise in Customer Master Data Management (MDM) to support solution design, system enhancements, and enterprise data strategies.They will contribute to and support Cloud Application Development, particularly in areas involving data quality monitoring, reporting, and related technology configuration. They will lead technology lifecycle activities including evaluation, selection, implementation, ongoing support, and retirement of MDM-related technologies and assess alternative technical architectures based on feasibility, resource requirements (people, hardware, software), risks, cost, documentation needs, and alignment with enterprise strategy. They will need to provide architectural direction and guidance to IT delivery teams to ensure solutions align with enterprise standards and best practices.salary: $140k-$150kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Applications Engineer

Our customer is seeking a Field Application Engineer to support their sales organization. The Field Application Engineer will support Transector and Polyphaser solutions. Candidates will possess... More extensive knowledge of surge protection (AC, DC, RF, & Data products) and a power background, a plus. The ideal candidate will have experience with technical sales support, working with engineers, product line managers, and program managers. The candidate must have experience working with various customer influencers to support the business development sales team in winning new business. All potential candidates must have strong networking skills, technical presentation experience, up-to-date knowledge of industry standards (UL, IEEE, IEC, etc.), and a proven track record of customer support. General Duties and Responsibilities?Collaborate effectively with customers on new projects to understand their needs, to find the right solution, and support product innovation for surge protection (AC, DC, RF, & Data products), EMI/EMP, and AC power products. ?Bridge the technical gap between sales and the customer?s engineering groups/product line managers to communicate product needs to internal stakeholders from engineering, manufacturing, and product line managers. ?Support Sales in the acquisition of new customers and the ongoing needs of existing customers. ?Support regular customer engagement via video, phone, email, face-to-face, and live web chat ?Providing remote and on-site support ranging from installation to troubleshooting.?Resolve customer issues, questions, and complaints professionally and collaboratively. ?Supporting a dynamic sales team in existing sales and new business opportunities to meet brand budget and exceed revenue goals.?Support trade shows, be involved in key organizations/groups, and give customer-facing presentations on various topics to educate our customers. ?Provide quarterly updates on key market trends for products, OEM architecture, and competitor product releases.oIdentify customer and competitor trends and provide technical feedback to marketing and product groups. ?Support new product development process by gathering technical specs and business cases to create new product requests. ?Other duties as assigned.This role pays between $100-120K Annually + annual bonus potentialWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ServiceNow Software Developer

Job SummaryWe are seeking a Senior Software Developer with strong experience in ServiceNow development, Community Portals, and enterprise system integrations. The ideal candidate will have deep... More hands-on expertise in REST APIs, JSON-based integrations, ServiceNow portals (including Community Portals), and large-scale enterprise environments.PR: $50-$55/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inside Sales Representative

Responsibilities: In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will... More answer incoming calls and emails and will provide sales support to users of our education products and services. The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.1.Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.2.Track customer inquiries using online support management systems and tools.3.Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.4.Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.5.Participate as needed with company meetings and training of new team members.6.Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learning?s multiple websites and applications.7.Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.8.Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Data Scientist/AI Engineer - INTL

We are seeking a hands-on Data Scientist/AI Engineer/ML Engineer to design, build, evaluate, and deploy customer-facing LLM applications?with a primary focus on retrieval-augmented generation (RAG),... More agentic workflows, and production-grade Azure deployments.This role will be responsible for delivering a web-enabled, customer-facing chatbot that combines proprietary knowledge with live web search, integrates securely with enterprise systems, and meets high standards for accuracy, reliability, observability, and safety.This is not a research-only role. You will write production code, build evaluation harnesses, and own models and services from prototype through live deployment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Adobe Sales Director

As an Outbound Sales Director, you will drive new business growth by prospecting, engaging, and acquiring clients for our Adobe Experience Cloud solutions. You will be responsible for prospecting and... More acquiring new clients through outbound sales efforts, with a primary focus on selling our Adobe solutions (i.e. Experience Manager Sites & Assets, Target, Analytics, Real-Time CDP, Customer Journey Analytics). Your expertise in software sales and strong communication skills will be instrumental in effectively presenting our products, understanding customer needs, and closing deals. While a deep technical background is not strictly needed, a technical-functional expertise on Adobe product services and in particular on innovation features such as AI-related functionalities is required.Salary will range between $160,000 and $200,000 with total compensation being $260,0000+. This is depending on skills and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Strategic Account Manager - Data Centers

Job DescriptionOur client is a leading global supplier of electronic components serving the urgent needs of engineers through a family of trusted brands. They offer a broad portfolio of products... More providing solutions for power distribution, surge protection, RF, cables, transceivers, and connectors. They serve varoius markets including telecom, commercial, industrial, military ,energy, MSO, and data centers.The Strategic Account Manager will possess extensive experience in account development, an understanding of the Data Center and Telecommunications market, industry trends, and experience working with Tier 1 accounts. The ideal candidate will have experience in technical sales, working with engineers, product line managers, and program managers. The candidate must have experience working with various influencers to support cold calling for business development. All potential candidates must have a strong network of contacts with access to key decision-makers and influencers. The candidate should have strong account development experience and a proven track record of profitable growth.This role is remote but requires 50-75% travel to customer sites, trade shows, etc.General Duties and Responsibilities:? Meet or exceed established quotas for the assigned brand/market.? Support trade shows, be involved in key organizations/groups, and have a strong background in social selling (LinkedIn)? Make outbound sales calls on sales leads and business development.? Provide primary interface with customers via video, phone, email, and live web chat.? Qualify opportunities and account potential with discovery questions.? Reports - Provide weekly sales reports, forecast, pre/post travel reports, and monthly pipeline funnel.? Complete daily sales activities from prospecting to customer follow-up? Build a strong sales funnel with new targets (prospecting), growth accounts (account development), and account management of existing customers to push year-over-year growth.? Process RFQs, generate quotes, and follow up to closure.? Perform customer discovery and recommend appropriate associated products, including other brand solutions.? Build a solution for customers with complex Custom/Special requests.? Resolve customer issues, questions, and complaints in a professional and collaborative manner.? Maintain a sales funnel to convert prospects into sales.This role pays between $120-145K + commissionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Payroll Systems Analyst

The Payroll Systems Analyst serves as the System Administrator, SME and key point of contact for the payroll systems (Kronos and ADP) including day-to-day system maintenance support. This position is... More responsible for maintaining and optimizing the payroll systems environment, integrations, and business processes. Responsibilities include facilitating the research, development, documentation, and re-engineering of payroll business processes. This position is responsible for Kronos and ADP payroll system configuration, ensuring data integrity through audits and report writing into the timekeeping software. Responsible for weekly production payroll support and triage/mitigate/research any system/integration issues impacting payroll processing. This includes correcting and finding solutions and liaison with internal stakeholders and vendor support if necessary.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Design & Estimating Lead

The Team Lead provides technical, consulting, and operational leadership for a team of Solutions Architects and Solutions Estimators supporting the GCDC vertical. This role oversees the front-end... More design, consulting, and commercial development of large-scale enterprise, data center, and regulated security projects, ensuring alignment between customer requirements, technical design, and cost strategy. The Team Lead guides Solutions Architects in delivering customer-facing consulting services - including security standards, technology roadmaps, and RFP development - while directing Solutions Estimators in the preparation of accurate, compliant, and competitive cost models and proposals. Acting as the senior technical authority and escalation point, the Team Lead establishes and enforces design standards, governs global design consistency through defined playbooks and review processes, and ?blesses? final solutions across regions. They support clients globally. On a day-to-day basis, the role partners closely with sales leadership, architects, general contractors, customers, and internal delivery teams to prioritize opportunities, manage risk, mentor technical staff, improve processes, and ensure solutions are technically sound, scalable, and positioned to win.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less