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This person will be joining the IT Performance and Planning team in support of a 3 year long initiative from an operational and governance perspective, as the main POC between the business and the... More team off analysts within the IT Performance group to undertake the new program. This person will be managing the delivery tools, and utilizing the delivery tools for project intake tasks, managing vendor management systems, maintaining labor budget, governing resource tracking, and administering tasks to the analysts for all operational procedures. They will be utilizing delivery tools such as Apptio and Adobe Workfront to generate reporting and carry out project deliverables.Less

Insight Global is seeking an IT Specialist SR for a federal client in New Orleans, LA to support their enterprise network. The IT Specialist Senior will oversee operation of network systems,... More architecture, and topology through deployment and oversight of network operations specialists. The qualified candidate will also perform asset scanning and logging of assets that have been delivered in accordance with established Government directives for both Lab and Production assets. Other duties and responsibilities include, but are not limited to:- Perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum Information Technology (IT) system operations.- Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage networking.- Perform Tier III troubleshooting, optimization, and performance management of Internet Protocol (IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and routing protocols.- Integrate enterprise, regional, and local IT systems ensuring current network operations are sustained or oversee their recovery.Less

An employer is seeking an IT Business analyst to join their team based in Hartford, CT. This will require one day per week onsite in Hartford. This is open because an executive departments needs an... More IT BA to assist with the development of an RFP and the evaluation of RFP responses for an upcoming project for a new Syndromic Surveillance (SyS) System. The IT BA will be responsible for developing an RFP by working with the current SyS program staff to understand and document current system capabilities, as well as emerging business needs. They will handle document current standards and formal expectations of SyS systems. For the development of the RFP, they will work closely with contract specialists, attorneys, and procurement staff to ensure the proper templates and language are used, appropriate scoring criteria is created, and the overall RFP process is followed correctly. The IT BA will handle documentation of business requirements for new SyS solutions. This includes documenting the capabilities of the current system, as well as current unmet SyS needs. They will build out documentation to outline emerging technologies and future needs, and document nonfunctional requirements and federal expectations. They will need to utilize and understand the existing RFP template from one of the executive branches, and write the RFP introduction, business requirements, administrative and management requirements, and develop evaluation criteria. Once complete, this will go out to bid and the IT BA will be a part of the evaluation process of RFPs received. Once a vendor is selected, there is possibility of extension to keep the IT BA on for a longer project duration for the implementation phase of the project. The ideal resource will have strong communication skills including both written and verbal, and strong attention to detail.Less

BoA-ITPM-IV-V-1 4 submittals per vendor Enterprise Architecture Governance is seeking a strong tech PM to be responsible for supporting the management and resolution of tech risk issues and... More governance and oversight of multiple critical projects that drive process improvement and efficiency across the org. The ideal candidate will work closely with stakeholders to facilitate discussion and routines and identify/implement process improvements and facilitate resolution. Candidate will provide project management support to vertical and horizontal opportunities will maintain a continuous improvement mindset by enhancing governance capabilities while providing robust project management support. Responsibilities: bull Manage and report the progression of risk projects being worked on by coordinating and ensuring engagement from varies key stakeholders both within the team and outside bull Responsibility for planning coordinating and delivery of a defined project which requires engagement from varies key stakeholders both within the team and outside bull The candidate would be expected to build strong relationships with stakeholders to collaborate on planning and execution o Coordinates and facilitates the program routines -e.g. kick-off program reviews status review stakeholder meetings change controls tollgates etc. o Plans and coordinates program delivery and dependencies across multiple value streams. o Responsible to provide status updates for the program to stakeholders and leadership pertaining to the desired outcomes delivery risks/issues and schedule. o Measures the program success and reviews the metrics with stakeholders and leadership. bull Responsible to provide status updates for the program to stakeholders and leadership pertaining to the desired outcomes delivery risks/issues and schedule. bull Measures the program success and reviews the metrics with stakeholders and leadership. bull Coordinates and facilitates the program routines -e.g. kick-off program reviews status review stakeholder meetings change controls tollgates etc. bull Excellent oral and written communication skills bull Excellent time management and prioritization skill bull Advanced proficiency in Excel and Visio required bull Experience managing a portfolio of projects using Agile methodology bull Has proven track record of preparing materials for all levels within the organization practitioner through to senior leadership bull Must possess analytical and problem-solving skills bull Ability to progress with limited direction and work independently with minimal supervision bull Ability to multitask work well under pressure running number of competing deliverables in parallel bull Must be a creative thinker flexible and not be afraid to challenge status quo bull Express ideas verbally and in writing to effectively communicate with and influence teammates technology partners business leaders and executives bull Issues Management experience bull Strong Meeting Facilitation and Presentation skills bull Demonstrated success working in Matrix organizationLess

A client of Insight Global, headquartered in Plano, Texas, is looking to hire a Security Supervisor full time that will secure the premises and personnel by patrolling property and other access... More points. This person will elevate risks in accordance to company policy and complete incident reports as required. The Security Supervisor will mostly be transporting essential executives to meetings and the office, etc. This will be the most important task for the role and they are wanting this person to be experience in defensive driving. This individual would be driving an average of 5-10 hours a week within Plano. The rest of the 40 hours of this role would be around the office as a security presence for the office and/or aid in any other areas they can help improve. This position reports to the Senior Vice President of Global Real Estate and Operations.Additional Duties & Responsibilities Include:-Drive key personnel in a safe, timely manner-Assume responsibility for the security of designated areas for both personnel and Visitors.-Mapping out driving routes to ensure a timely arrival.-Inspect and patrol designated areas in accordance with outlined security procedures.-Classify and identify potential security risks and elevate accordingly.-Complete incident reports and required documentation for any security incidents and according to company policy.-Respond to incidents within designated areas and according to policy/legal regulations.-Support employees and visitors with any concerns they might have-Performs other related responsibilities and duties as assigned.Company Benefits:-100% paid medical, dental and vision premiums for you and your qualifying dependents.-A 50% 401(k) match, up to the IRS maximum-20 days of PTO*, plus 10 paid holidays-Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up childcare.Less

A client/employer in Collierville, TN is looking for a Tech Purchasing Analyst. This purchasing analyst will be assisting with company-wide support within the purchasing/procurement/compliance... More division. This resource will report onsite at their headquarters and help with various tasks within these lines of business. Some of the duties may entail:Review tech/business requests Process various requests for hardware and software within service catalogs.Create and submit purchase requisitions\orders for the acquisition of productsSchedule meetings with management teams to present and provide invoice documentationValidate goods receipt of delivered equipment and ensure products are loaded into Asset Management database.Review technology purchase requests and invoices to ensure accuracy and completeness prior to approval and processing.Coordinate with Technology owners to identify and initiate ways to reduce costs, improve terms, and develop better supplier relationships.Track/report progress with applications owner and Procurement manager to ensure renewals are met on time.Process finished requisitions and ensure purchasing is in alignment.Less

The IT Support Supervisor oversees the day-to-day operations of the technical Service Desk and Enterprise Support team. This position supports, coaches, and trains the IT Support team on effective... More methods to research, troubleshooting, delivering solutions, systems functionality, processes, tools, and procedures required to document, track, and resolve reported problems and requests, and to meet operational service levels and standards, and ensures the latest product and technical updates or policies are available and communicated to the team. Additionally, the IT Support Supervisor monitors the queues and tracks key metrics to ensure sufficient coverage and achievement of service standards and acts as the escalation point for critical issues and facilitates a final resolution.Less

A client in Aikens, South Carolina is looking for a IT Service Delivery Specialist to join their team. This person will be expected to be onsite five days a week working alongside other team members... More and the IT Service Delivery Manager. On a daily basis, this person will be expected to preform a variety of tasks including end user support in the areas of troubleshooting hardware, software, and mobile device issues. This person will not only be responsible for the 80 clients onsite at this location, but will also be expected to provide remote support to end users in surrounding locations as well.Less

GLIDER: BOA-ITProgMgr-IV-V-1 LOCATIONS: MUST BE ONSITE AND LOCAL 1ST DAY - Addison:TX8-044-02-01 - Charlotte : NC1-025-06-01 - Richmond : VA2-100-03-04 ***JOB TITLE: SERVICE MANAGER NOT... More LOOKING FOR PM*** As the service management function matures within the Productivity portfolio we are looking for a Service Manager to take responsibility for our regulatory retention service. There are a wide range of supporting products included in this service which are a mixture of vendor provided and in-house build products and services. The role will require a service management framework to be implemented from the ground up taking account of reporting monitoring operational readiness data analytics and self-service /automation amongst other areas. The service manager should provide service models for each product individually but also provide overall service management views of the product interaction and how each product contributes to the end-to-end service offering across the collaboration landscape. Having a good perspective on how each product operates independently and conjunction with support products and services will be key to ensure the overall regulatory messaging service provided to our business teams is operating optimally and being used to the best advantage of our employees and business partners. This role will work as part of the wider service management team and will be required to deliver coordinated information to covers the whole service portfolio providing a complete portfolio view to the Portfolio executive for onward socialisation and key decision making. The Regulatory retention service manager will be responsible for creating strong business relationships as well as working closely with the Product engineering and operations teams to ensure all services are subject to continuous improvement and ongoing adjustment to meet changing business needs and requirements. The role will require the creation management and maintenance of the service run book knowledge and user facing artifacts communication and information sharing incident and problem tracking and strategic responses line of business relationships as well as stakeholder management across the service. This role requires a strong leader with an excellent grasp of the service management discipline but also the ability to adjust and refocus processes frameworks and practices to meet the needs of a large scale multi-facetted global financial company. Understanding the shared and devolved services model implemented in large scale corporates alongside the regulatory rigor and security focus is key to being successful. Qualifications: bull 5 years experience designing implementing service transformation in the Financial Services sector. bull ITIL Service Design Service Strategy Service Transformation Service Management accreditation Skills: bull Strong leadership skills bull Ability to define and manage the differences between product and service management bull Team player who can work in collaboration with other teams to deliver a successful result bull Happy and comfortable working in a fast paced changeable environment with varied priorities and directional pivots bull Familiarity with end user facing technologies i.e. M365 SharePoint Corporate Mobile solutions Chat/Collaboration technology bull Experiencing in delivering high quality service management to a large global organization bull Ability to work in an Agile fashion and adjust best practice to fit in to the working environment bull A clear and unambiguous communicator methodical disciplined confident assertive. bull Experienced in managing sometimes competing agendas across Stakeholders Architecture Engineering Operations Product Service Management to ensure the original design brief is achieved. bull Experience of Collaboration Productivity Suite integration with Mobility Skype for Business Office bull Data analysis and presentation skillsLess

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.Less