Job Search Results for desktop support

Insight Global is looking for a hands-on and customer-focused IT Support Technician (L1/L2) to support onsite operations at one of our customers based in Bridgewater, NJ. This individual will serve... More as the go-to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail-oriented, and physically able to lift and set up IT equipment as part of their day-to-day responsibilities.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Fremont, CA. This person will be performing the following duties:- Imaging laptops and desktops... More via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.- Configuring Apple laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.- VPN access by creating RSA tokens in SecurID and assisting users with Ivanti and Palo Altos Global Protect.- Improve software installation processes by issuing temporary administration codes through access management tools such as Avecto/Beyond Trust, reducing delays in project timelines.- Use PowerShell scripts for seamless data transfers and backups during laptop replacements or repairs.- Assist with timely equipment availability by coordinating leased device replacements and warranty repairs.- Utilize System Center Orchestrator to resolve Office 365 security group issues during onboarding to minimize delays.- Facilitate browser data migration by assisting users with transferring bookmarks and OneNote data during laptop replacements.- During onboarding sessions, educate new employees on VPN connectivity, SharePoint navigation, printing, and IT ticket submission processes.- Assist users with mobile devices (email setup and WiFi)- General assistance with various Service Desk activities/special projects, as needed.- Provide excellent customer service to users and management, including prompt responses to requests.This role will be onsite, Monday-Friday from 8am-5pm (1 hour lunch). Excludes major holidays.Compensation is between $25.00-30.00/hr. Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Tech Cafe Support Engineer to work onsite at their client's facility in Chandler, Arizona. One day a week, this person will go to the the other Phoenix site (23751 N... More 23rd #190, Phoenix, AZ 85085). This person will be performing the following duties:- Imaging laptops and desktops via PXE boot and SCCM task sequences, ensuring rapid deployment and seamless integration.- Utilize Lansweeper to maintain inventory, reclaim assets during offboarding, and minimize waste.- Provide remote support through Bomgar for users across multiple locations, resolving hardware and software issues swiftly.- Configuring Apple laptops with Microsoft Office, Adobe Creative Cloud, and VPN access for certain user groups.- Active Directory for computer OUs, security groups, and shared drive access, ensuring proper licensing and permissions.- VPN access by creating RSA tokens in SecurID and assisting users with Ivanti and Palo Altos Global Protect.- Improve software installation processes by issuing temporary administration codes through access management tools such as Avecto/Beyond Trust, reducing delays in project timelines.- Use PowerShell scripts for seamless data transfers and backups during laptop replacements or repairs.- Assist with timely equipment availability by coordinating leased device replacements and warranty repairs.- Utilize System Center Orchestrator to resolve Office 365 security group issues during onboarding to minimize delays.- Facilitate browser data migration by assisting users with transferring bookmarks and OneNote data during laptop replacements.- During onboarding sessions, educate new employees on VPN connectivity, SharePoint navigation, printing, and IT ticket submission processes.- Assist users with mobile devices (email setup and WiFi)- General assistance with various Service Desk activities/special projects, as needed.- Provide excellent customer service to users and management, including prompt responses to requests.This role will be onsite, Monday-Friday from 8am-5pm (1 hour lunch). Excludes major holidays.Compensation is between $25.00-30.00/hr. Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a skilled and detail-oriented Printer Technician to join one of our top healthcare provider's IT team in Baytown. The ideal candidate will be responsible for maintaining,... More troubleshooting, repairing, and installing a variety of printing equipment across the facility. This person will be working through the ServiceNow ticketing system to provide phone, email, and in person printer hardware support as needed to ensure all departments have reliable access to printing services.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. Performs... More post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads. The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.Job Responsibilities: Monitor the system for equipment failure or errors in performance Respond to program error messages by finding and correcting problems or terminating the program Help programmers and systems analysts test and debug new programs Operate spreadsheet programs and other types of software to load and manipulate data and to produce reportsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client is a Cybersecurity managed service company that outsources their services to their clients, which they currently have 4,000-5,000, however this person will only be servicing for 2 accounts... More of theirs. The Senior L2 Engineer works under the direction of the Managed Service Operations Center (MSOC) Manager and will support our clients and internal operations. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relate to all position responsibilities. Possible room for growth, looking for someone who can eventually move up to become an Azure Engineer manager.Essential Job Functions:Provide phone and email support to a wide range of clients and internal resourcesEstablish positive long-lasting relationships with our clients and internal staffLearn and work with new technologies on a constant basisAble to complete tasks in a group as well as individuallyResponsible for entering all work as service tickets, time, and expenses in CSPis Professional Service Automation (PSA) tool, ConnectWiseInforms management and key client personnel of operational and procedural deficiencies when encountered during shifts or from Problem Management issues.Provide incident management support and performs investigative analysis while providing accurate, thorough answers in a timely manner to customer inquiresResponsible for resolving and supporting technical issues via-telephone and e-mailPerform queue management to achieve CSPis SLAs in a timely manner and provide Quality Assurance standards for work performed and where applicable, train staff/client membersInterface with customers executives, technical representatives, partners, and all levels of internal employees, other Technology Services department/personnel to ensure that operational procedures, accurate escalation processes, timely document registration within CSPis Professional Service Automation (PSA) tool and status updates are performed and streamlined workflow is maintained to ensure customer satisfactionResponsible for reviewing and attending to daily customer checklistResponsible for maintaining and verifying, that all backup systems are running optimally for all internal and external CSPi clientsResponsible for maintaining and updating anti-virus for internal and external CSPi clientsResponsible for Microsoft Windows patching and third-party vendor patching as requiredResponsible for maintaining and optimizing all critical and standards alerts generated by CSPi's ConnectWise applicationResponsible for designated functions within onboarding new clientsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client in the Franklin, TN area is seeking a motivated IT Asset Management Specialist to join their team. This role involves managing the lifecycle of IT assets, including building and... More troubleshooting computers, and handling asset intake and disposal. The ideal candidate will have experience with hybrid solutions, particularly MS Autopilot or Co-Pilot, and be detail-oriented with strong organizational skills.Key Responsibilities:- Build and configure computers, ensuring all assets are properly tagged and recorded. Their current resource may send out 80-90 a month. - Manage the intake and disposal of IT assets, updating records in the asset management and ticketing systems.- Assist with procurement tasks, including record-keeping of assets and asset disposals.- Troubleshoot and resolve issues with IT assets, ensuring minimal downtime.- Troubleshoot and install MS Co-Pilot/Autopilot in computers. - Handle large amounts of data, performing tasks such as data entry, manipulation, and generating reports using Excel to keep, sort, and file reports containing asset information.- Maintain a high level of productivity and motivation, contributing to a positive team culture.Work Schedule: Monday-Friday 8:30 AM to 5:30 PM.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Duties and Responsibilities include the below but are not limited to, as your manager may ask you to perform tasks outside of normal job description.Works independently with general instruction and... More broad work expectations. Configures the VIPER software specific to customer needs and/or Spectrum Medical goals. Configures Live Vue and collaborates with field clinical sales team optimize Informatics build. Works with other Spectrum Depts. on the development of IFUs, training materials, etc. for customer use. Travel to customer sites for implementations, training and/or support. Extended and overnight stays may be necessary. Assists and/or completes device connectivity and aids in whatever manner required for customer implementations. Assists with validation of software. Assists and tests customer settings before, during and after software updates. Provides customer support via phone, email and/or text to aid customers in troubleshooting and/or improving their experience and utilization of Spectrum software. Coordinate with other Spectrum Depts. to be sure any customer issues are reported and documented in compliance with Spectrum Quality Processes (SOP).Organizes and prioritizes tasks and meets deadlines. Coordinates training and meeting schedules. Takes ownership of trouble shooting and customer service to Users, advising on the clinical and technical use of Quantum Informatics, to include the Customer Support Line and associated documentation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a QC Lead, you will oversee projects of IT infrastructure and ensure that all team goals are met/projects are closed out. You will interact with project management team members, IT service... More desk, and any technicians that are tied to the project.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Expected tasks include: Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next... More task without direct supervision. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs destruction of data bearing devices (DBD) following all documented procedures and runbooksWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less