Job Search Results for Customer Service

Employee Benefits Producer

We are seeking an experienced Employee Benefits Producer to join our team. The ideal candidate will come with a book of business and assist the department need for growth by identifying prospective... More clients and new business development. The ideal candidate will network within industry and the community in an effort to sell new or enhanced products and services.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

DevSecOps Technical Lead

Be a key technical leader to drive maturity of current software development and continuous delivery of highly visible applications.Lead the real time resolution of critical technical issues and the... More follow-on root cause analysis and ongoing monitoring of the technical environment.Facilitate customer and multi stakeholder technical incident/bug fix conference calls and utilize automation and tools during the issue to quickly establish a response, diagnosis and mitigation actions to address the event and reduce the outage or impact time and to drive proactive technical control implementation.Understand the technical and business environment to be able to assess the true impact and risks and be able to quickly provide executive level communication regarding the status of an event.Understand, in detail, the stakeholders engaged in supporting the enterprise and which teams or resources need to be engaged in the incident troubleshooting to quickly mitigate or resolve the issue. Technical skills using modern tools and observability metrics to identify and troubleshoot recurring enterprise or cloud platform issues and own initiatives to drive improvements.Monitor and manage communications during high impact events via relevant channels.Prioritize, manage, and own emerging and developing customer issues from start to finish.Utilize enterprise domain expertise on monitoring and alerting tools & practices.Facilitate post-incident reviews to assess response effectiveness, establish success criteria and improve processes.Facilitate detailed technical root cause analysis sessions with the customer and multiple stakeholders to document detailed solutions to prevent similar incidents or to reduce the potential impact for subsequent incidents. Conduct continuous real-time proactive monitoring of customer metrics.Identify areas where standardization of process will aid incident response.Ensure standards are maintained within the technical engineering teams.Identify inefficiencies in team process and create plans to address them.Analyze data to report on issue trends, patterns and insights to inform and shape future technology strategies.Create and review documentation as appropriate such as documentation for incident events and actions taken, root cause analysis and actions needed, design new standard procedures for mitigations, etc.Participate in Agile sprints to evolve business processes, technologies, and drive optional improvements.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote L2 Help Desk

One of Insight Global's educational service clients is looking for a remote L2 help desk analyst to join their team! This person will provide Tier 1 and Tier 2 level support for 1,000+ external and... More internal staff using their FreshDesk ticketing system. Some day-to-day responsibilities include password resets, printer troubleshooting, MS Office issues, system upgrades, etc. While this person will be working fully remote, they are fully expected to be a self-starter with a suitable working space and internet connection to handle all incoming requests throughout the day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

ACAPS Mainframe Engineer

A large financial organization is seeking an ACAPS Mainframe Developer that can sit fully remote for a long term contract to with the possibility to be hired full time.Designs and implements software... More solutions for mainframe ACAPS application as a member of an agile squad. Being assigned to an agile squad means this role also participates in all agile ceremonies driving activities from design to delivery. Follows best practices and standards and participates in communities of practice to continuously refine and document these standards.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:oDesign and implement new features for mainframe ACAPS application while continuously improving quality of technical products and applicationsoProvide technical knowledge and leadership as a developer on an agile squadoWork collaboratively with other software engineers to define system architectures and design solutionsoDevelop software meeting code quality standards and metricsoPractice test-driven developmentoParticipate in communities of practice by contributing to and following standards, reviewing others code, and sharing knowledgeoAchieve operational excellence by automating processes and writing maintainable, supportable, and testable codeoMaintain effective partnerships with operations and engineering teams to drive service improvementoRemain current on IT trends pertaining to their area of practiceoAssist with problem resolution for end users and customersoContribute to the definition of operational procedures for software developmentoMaintain appropriate controls and documentation to ensure compliance of audit requirementsoOther duties as assignedWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Snr Project Manager

Insight Global is seeking a highly experienced Senior Manager, Strategic Project Delivery to lead the business-side execution of a major strategic initiative to evolve a global membership offering.... More This is a 6-month contingent assignment designed to provide leadership continuity during a maternity leave, with a targeted focus on ensuring successful coordination and delivery of key business workstreams.Day-to-Day:? Lead Business-Side Delivery of the Membership Strategic Initiative, coordinating all non-technical workstreams and ensuring alignment with overall program milestones.? Drive Cross-Functional Execution of the go-to-market (GTM) plan, including marketing readiness, internal communications, member engagement, and policy alignment.? Support the Delivery of New Member Benefits, partnering with Product, Membership, and Marketing stakeholders to validate operational feasibility and strategic fit.? Manage Stakeholder Engagement, including societies, internal business units, and external vendors (e.g., communications, change management, and strategy partners).? Oversee Change Management Planning in collaboration with internal teams and third-party consultants.? Coordinate Internal Policy and Process Changes, ensuring readiness across Membership Operations, Customer Service, and Finance.? Partner with IT Program Lead to ensure integrated planning, risk mitigation, milestone tracking, and resolution of cross-functional dependencies.? Own and Contribute to Reporting and Communications: Provide inputs to EPMO leadership, executive sponsor, and Steering Committee reporting. Consolidate workstream and substream updates into program-level communications. Ensure accuracy and clarity in progress, risk, and strategic alignment reporting.? Facilitate Governance and Executive Engagement, representing business-side delivery in Steering Committee and cross-functional working group meetings.Contribute to Other Strategic Projects within the Enterprise PMO, as capacity and priorities permit.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pharmacy Technician

Insight Global is looking for Prior Authorization Technicians to work fully remote in support of one of our large healthcare clients. Within this role, this person will provide patient care by... More removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients. Below are the key responsibilities for this role:Directly communicate with insurance companies to facilitate the approval of medications.Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.Review prescriptions with doctors' offices to ensure optimal care of the patient.Keep complete and accurate records of patient communications.Assist patients in the management of their pharmacy insurance claims.Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.Communicate directly with patients over the phone to assist them in all aspects of medication compliance.Research and investigate information to enable strategic decision-making by others.Manage, organize, and update relevant data using database applications.Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.Identify trends, resolve problems; recommend improvements; implement change.Actively participate in process improvement initiatives.Act as a value-added business partner to stakeholders throughout the organization.Protect organization's value by keeping information confidential.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Minimal in or out of state travel may be required.Perform other duties as assigned. Hourly Pay Range: $20/hr-$22/hr based on experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Master Data Management Analyst

Were looking for a detail-oriented and analytical Master Data Management Analyst for a short term contract. This individual will play a key role in maintaining the integrity of product data.... More Responsible for entering and validating item-level data in the MDM system (Gold), ensuring that all information is accurate, logical, and aligned with business rules. This is not routine data entry - each request requires critical thinking and a strong understanding of product setup. The analyst must recognize inconsistencies/errors and flag issues. Analysts maintain data accuracy, catching inconsistencies such as retail prices being lower than cost, and proactively communicating these issues back to the merchandising team. Will manage a shared team mailbox, working through incoming requests from merchandising team. These requests vary and may include setting up import items, each with its own set of rules and required fields. The analyst must be comfortable navigating these nuances and ensuring all data is entered correctly into the system.Collaboration is key, as the analyst will work closely with merchandising to ensure data is complete and accurate before it is finalized in the system. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

INTL - Sr Cloud Infrastructure Engineer

As a Senior Cloud Engineer in the Cloud Infrastructure Engineering organization you will build the very foundation of our cloud ecosystem and enable streamlined application development on top of it.... More Youll work closely with our clients around the globe ensuring fast turn around of feature requests and bug fixes. You will develop capabilities that reduce engineering effort to provision, deploy, configure, update and repair activities during the lifecycle of an application, game or service running on our cloud infrastructure.What We DoWe own the problem fields of secrets management, cloud identity management and internal authentication/authorization in the cloud on the scale of the whole company, driving Epics future in these fields and establishing standards for other teams to follow. We maintain an extensive automation ecosystem and toolset around Hashicorp Vault, as well as APIs for AWS account management, SSO configuration in the cloud, certificate management, user and machine-to-machine authentication/authorization and user-facing CLIs that aid our users to work with our cloud infrastructure.In this role, you will: Work as part of Cloud Infrastructure Engineering - Tooling team that owns services like Hashicorp Vault, custom APIs for authentication and authorization, AWS account provisioning and lifecycle management, and certificate monitoring Develop high quality, stable Go code for use in automation and internal customer facing APIs Develop and maintain automation using infrastructure-as-code tools such as Terraform Take part in the support rota providing support to customers on the services Cloud Infrastructure Engineering supports Write and publish RFCs, High Level Designs and developer documentation Design for privacy, security, compliance, high availability, performance and resilience across all web services and infrastructure capabilitiesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

PBM Data Analyst - Network Pricing

Insight Global is seeking a Network Pricing Data Analyst to join one of our large PBM clients. This individual will be responsible for research and interpretation of benefit requirements necessary to... More support new and existing benefits and product development. This position performs analysis related to proper network, pricing design and system requirements necessary for accurate claims processing, which includes maintenance of documents, process improvements, feasibility testing and quality audit.Responsibilities Represent Network Operations and participate in large scale client facing projects, internal cross functional projects, and implementation interactions by providing insight, recommendations, and requirement gathering for Network Operations related items Review and execute escalated, new, revised, and non-standard network operations requests; determine RxClaim system set up to ensure claims sequencing is accurate based upon analysis and interpretation for Commercial, Medicare Part D, and Specialty Pharmacy programs Represent Network Operations by effectively communicating procedures, quality controls and addressing other related inquires during internal and external audits Guide multiple smaller but complex projects independently and/or assist Functional Business Consultant on complex projects. Projects will include large sets of data and analysis with tools such as Alteryx, AQT and SQL Perform complex quality reviews of large sets of data and analysis of cases to prevent errors based on strict compliance, service level agreements, and regulatory guidance Assist in the intake of new projects, business initiatives and process improvements; work directly with assigned business area and consult with various levels across organizations as needed. Create and deliver informal training for project and process improvements for successful and timely completion of work. Perform user acceptance testing at a feature level and present new features to users in individual or group settingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Secret Cleared Mid-Level Business Analyst/Tester

Lead workshops and facilitate requirements gathering sessions Translate business needs into clear, actionable user stories and acceptance criteria Collaborate closely with developers to ensure... More accurate implementation of requirements Maintain strong communication between stakeholders and technical teams Operate independently within a small team, driving outcomes with minimal oversight Ensure alignment between platform capabilities and business needsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less