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Insight Global is looking for a Senior IT Support individual in Greenwich, CT. The role of the Business Support Analyst is to provide technical assistance, troubleshoot our products and services, and... More support end users in the US offices and remote locations. This position is essential for resolving business user issues, delivering exceptional service, and contributing to the overall satisfaction with IT services. This position entails managing the daily support of equipment and desktop applications in Lancashire, including coordinating the deployment of upgrades and patches provided by the IT team and external vendors. Collaboration with IT colleagues in London and Bermuda will be vital to ensure that the environments remain fully operational and are updated as necessary. Additionally, this role will offer ad hoc support to the Business Support Teams in London, Bermuda, and other locations during periods of high demand.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring for a resource local to the Tampa area to support a large corporation. This role supports IT Asset Management by assisting analysts with technology governance,... More hardware/software orders, vendor management, and IT inquiries using tools like ServiceNow and Cherwell. Responsibilities include maintaining hardware standards and software licensing compliance, managing software audits, coordinating vendor assessments, and contract renewals. Develops and assists in the creation of Request for Information (RFIs), Request for Proposal (RFPs), and Statement of Work (SOWs) under the guidelines and guidance of Corporate Purchasing and Contracts. The position also handles the full technology maintenance budget, asset repository updates, and NERC compliance. Additional duties involve data analysis and reporting across various IT systems, and evaluating emerging technologies to recommend upgrades to senior management.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various... More industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an IT Support Specialist in Broken Arrow, OK. This person will assist with the maintenance of the infrastructure of IT systems that support the manufacturing and... More warehouse business to function efficiently. This person will be onsite supporting engineering and manufacturing IT operations and working directly to support the end users with any issues they are facing. The IT Specialist will be responsible for ensuring solutions that are aligned to current systems are best practices and comply to federal policies and procedures. Manage updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. The specialist will join one additional IT team member onsite, and will interact with and support engineering and manufacturing personnel, and will provide excellent customer support. This is a long-term contract role, sitting onsite in Broken Arrow, OK.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is seeking an Inventory Specialist to support IT operations by unboxing and organizing incoming technical equipment, maintaining accurate inventory records using Excel... More (including pivot tables and data entry), and coordinating with the technical team on equipment placement. Ideal candidates are detail-oriented, thrive in fast-paced environments, and possess strong communication skills. Experience with ServiceNow and a technical background are a plus.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for an IT Client Support Analyst in the San Antonio area. The list below outlines daily responsibilities: -Assisting with internal and client engagements as assigned by the... More resource manager.- Supporting billable engagements under the guidance of professional services consulting team members.- Conducting research, analysis, problem-solving, and technical support for assigned client projects.- Ensuring overall solution quality assurance (QA) for data deliverables in client engagements.- Developing relevant knowledge and skills through mentorship, formal training, and on-the-job experiencesSalary Rage: 38,000-40,000We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Senior Specialist, IT Risk and Compliance requires extensive experience with Data Loss Prevention (DLP) and similar technologies in order to be capable of managing... More Data protection and monitoring activities while coordinating IT compliance projects. The incumbent will interact with internal and external stakeholders and provide support and guidance around DLP and security tools.-Performs tasks such as, but not limited to, the following:Between 7 to 10 years of experience in DLP and similar security tools and technologies - working on day to day operations -Implementation of DLP technology across a large enterprise.-Administration of the DLP tools to include configuration of policies, upgrading, patching etc.-Monitor and respond to alerts generated from the DLP systems and other technologies.-Evaluate false positives and false negatives, fine tune the data protection policies to correct the errors-Perform regular fine-tuning of DLP console-Create new rules / fingerprinting as required by the company-Assess the applicable regulations and risk and privacy requirements (both external and internal) andaccordingly design DLP rules for the same-Establish end user awareness through response mails, case studies etc.-Understand and follow the incident response process through event escalations.-Collaborate with business groups to help them identify, classify, and secure data-Implementation of proactive measures to enhance accuracy and effectiveness of DLP tools-Develops and supports project management processes, guidelines and products. Provides project planningsupport for project gating. Organizes and supports project management training.-Provides expertise to the business and IT teams on IT controls improvements and implementation, assistingwith the IT controls updates and re-design-Participates in the audit process - enforces compliance measures to ensure audit readiness and assists internaland external auditors with the audits-Assists with policy and process changes to ensure the documents are up to dateWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Senior Technical project manager to join one of the top 5 banks in Canada. We are seeking a skilled professional with expertise in IT & infrastructure related projects... More to oversee end-to-end delivery, manage full financial handling, and operate within an agile methodology. The ideal candidate will have a strong technical background and experience in managing large-scale infrastructure projects.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a highly skilled ServiceNow Development Manager with extensive expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM). The ideal... More candidate will have a strong background in designing and implementing ServiceNow solutions to support critical business functions, including asset management, configuration management, incident management, change management, problem management, event management, and tool integrations. The ideal candidate will possess comprehensive knowledge of ServiceNow modules, be proficient in development and configuration, and can prescribe and architect solutions for complex IT challenges. This role requires mentoring and coaching ServiceNow developers, helping them to grow and develop their skills.Responsibilities:Assume hands on lead role for Incident Management, Change Management, Asset Management, Config Management as required or needed.Lead delivery of programs mission goals through ServiceNow implementation.Act as the primary resource advising the programs enterprise-wide, prescribed, ServiceNow implementation, which includes collaborating with key stakeholders to validate and set ServiceNow implementation approach for program.Lead coordination with internal stakeholders.Provide guidance and recommendations on essential enterprise governance requirements and support oversight where directed.Working closely with key stakeholders to current ITSM-related challenges understand organizational transformation objectives and guide the assessment of current service maturity, definition, and supporting toolsets that result in making recommendations to change and/or enhance program service delivery through ServiceNow.Contribute thought leadership (methodology, presentation, and whitepapers) as needed to ensure that all available technical solutions are available to the customer when making critical decisions for the platform.Responsible for leading the analyzing and translating business information and technical requirements into solutions that align to ServiceNow out of the box capabilities and consider current and future configurations, requirements, mandates or platform upgrades.Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc.Leverage both proven and innovative technology approaches to solve challenging business problems.Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions.Provide technical guidance, training and leadership to the technical delivery team.Work on continuous improvement and consistency by sharing experience and knowledge within the team.Respond to or coordinate response to technical questions and research requests from stakeholders. Perform business case analysis to support decision making process. Build and maintain relationships across all business units to ensure alignment with program capture, program execution, and other line of business services.Ability to work independently or part of a cross functional team.Ability to lead projects & provide technical oversight to ensure alignment with strategic goals & objectives.Maintain technical proficiency by keeping current with the latest technologies, trends, standards, & products.Ability to formulate a digital transformation vision, make critical business and technical recommendations, and lead adoption strategy conversations with Senior and Executive-level customers.Build & maintain relationships with key vendor partners to identify, monitor and incorporate industry & vendor best practices.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less