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Jul 29, 2026

Houston, TX

|

Business Analyst (BA)

|

Contract

|

$38 - $48 (hourly estimate)

{"JobID":558181,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-95.38,"Longitude":29.76,"Distance":null},"State":"Texas","Zip":"77002","ReferenceID":"HOU-6e55e6e9-ce02-4553-9a98-e8f08473e344","PostedDate":"\/Date(1785361776000)\/","Description":"Insight Global is Seeking a qualified Business Analyst III to support a long-term (6?10 year) Smart Metering Program focused on deploying next-generation gas metering infrastructure and systems across multiple states for a large utility company in Houston, Texas. This individual will be responsible for gathering and analyzing requirements across multiple workstreams, evaluating current business processes, and identifying opportunities to automate, standardize, and improve overall deployment and operational efficiency. The role involves close collaboration with project teams, operations, and program leadership to ensure solutions meet business needs, while serving as a liaison between stakeholders and end users. Responsibilities include leading meetings and presentations, documenting and communicating findings, aligning deployment dependencies, tracking progress against milestones, and supporting change management efforts. The Business Analyst will also contribute to IT-focused workstreams by supporting data mapping initiatives (e.g., client server applications to SAP), developing integration and user acceptance test plans, validating meter data across systems, and guiding testing and standardization best practices. Additionally, this role will monitor stakeholder changes, maintain metering procedures and best practices, prioritize initiatives based on business needs, and drive continuous process improvement strategies to support the long-term success of the program.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Business Analyst III","City":"Houston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s degree in business management, economics, finance, accounting or relevant field required.- 5-7 years experience required.- A history of supporting successful IT projects.- Experience with end-user acceptance testing with vendor supported applications.- Knowledge of agile project development.- Experience with SAP for data and/or work orders- Experience in Power BI building models and reports - Experience in SQL database queries - Experience presenting and communicating with different business units and high level stakeholders","Skills":"- Utility industry experience - Experience in the Natural Gas Industry- Experience creating pivot tables \u0026 advanced data analysis - IT certification","Industry":"Business Analyst (BA)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":38.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is Seeking a qualified Business Analyst III to support a long-term (6?10 year) Smart Metering Program focused on deploying next-generation gas metering infrastructure and systems... across multiple states for a large utility company in Houston, Texas. This individual will be responsible for gathering and analyzing requirements across multiple workstreams, evaluating current business processes, and identifying opportunities to automate, standardize, and improve overall deployment and operational efficiency. The role involves close collaboration with project teams, operations, and program leadership to ensure solutions meet business needs, while serving as a liaison between stakeholders and end users. Responsibilities include leading meetings and presentations, documenting and communicating findings, aligning deployment dependencies, tracking progress against milestones, and supporting change management efforts. The Business Analyst will also contribute to IT-focused workstreams by supporting data mapping initiatives (e.g., client server applications to SAP), developing integration and user acceptance test plans, validating meter data across systems, and guiding testing and standardization best practices. Additionally, this role will monitor stakeholder changes, maintain metering procedures and best practices, prioritize initiatives based on business needs, and drive continuous process improvement strategies to support the long-term success of the program.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 23, 2026

Superior, MI

|

Engineering (Non IT)

|

Contract

|

$39 - $49 (hourly estimate)

{"JobID":544630,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-83.62,"Longitude":42.24,"Distance":null},"State":"Michigan","Zip":"48198","ReferenceID":"MIC-d4745418-a69a-4f9f-9f83-52385fe1b770","PostedDate":"\/Date(1782242772000)\/","Description":"Insight Global is looking for a Senior Data Analyst who will supporting the infotainment and navigation team at an automotive OEM located in Ann Arbor, Michigan. Key Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and Firebase?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and Firebase?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseJob Description ?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics \u0026 Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development \u0026 Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseCompensation:$46.00/hr to $48.67/hr or moreExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Data Analyst","City":"Superior","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Bachelor?s degree in Computer science, IT or relevant degree ?Minimum of 7 years of experience working with large data sets, analytics and Insight generation ?Experience in Automotive field (OEM, Tier 1 or Tier 2 supplier) ?Expert proficiency in SQL, Python, and R ?Experience with Tableau and analytic platforms (example: Amplitude or Firebase)","Skills":"","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.6700,"SalaryLow":38.9360,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Senior Data Analyst who will supporting the infotainment and navigation team at an automotive OEM located in Ann Arbor, Michigan. Key Responsibilities?Analyzes large... datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and Firebase?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and Firebase?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseKey Responsibilities?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseJob Description ?Analyzes large datasets from connected vehicles, specifically focusing on in-car entertainment, navigation, connectivity, and user experience. The goal of the analysis is to identify software improvements that improve user satisfaction, optimize system performance, and drive engagement with digital services.?Analytics & Insight Generation: Analyze user interaction data from in-car infotainment systems (eg: touch screen usage, voice command effectiveness, media consumption) to identify trends and usability pain points?KPI Development & Monitoring: Define, create, and maintain key performance indicators and dashboards to track the health and usage of infotainment features?Product Improvement: Collaborate with product managers and engineers to translate data-driven insights into actionable recommendations that improve the user experience?Data Collection: Work with product managers and engineers to determine and optimize the data collected form the infotainment system?Expert-level proficiency in SQL, Python, and R?Proven experience with data visualization tools like Tableau and analytic platforms like Amplitude and FirebaseCompensation:$46.00/hr to $48.67/hr or moreExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 12, 2026

Columbus, OH

|

IT (DNU)

|

Contract-to-perm

|

$48 - $60 (hourly estimate)

{"JobID":541079,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-82.98,"Longitude":39.98,"Distance":null},"State":"Ohio","Zip":"43228","ReferenceID":"COL-44ae2076-feca-4a1b-a086-ce34f479e940","PostedDate":"\/Date(1781290140000)\/","Description":"? Partners with business stakeholders to define, approve, and maintain data glossary terms and key metrics? Establishes and maintains business glossaries, data definitions, data dictionary, and metadata within governance tools (e.g., Microsoft Purview)? Supports and advances enterprise data governance standards, policies, and best practices? Defines and reinforces data ownership and stewardship responsibilities across business domains? Performs data profiling and supports data quality initiatives, including identifying issues and tracking remediation activities? Contributes to the development and execution of data archive and retention policies? Advances data sensitivity classification and supports appropriate data security practices? Facilitates governance working sessions and cross-functional alignment discussions? Ensures governance standards and definitions are consistently applied across reporting, analytics, and operational use cases? Identifies opportunities to improve data trust, usability, and consistency across systems and teams? Maintains a clear understanding of Kimball Midwest?s goals and ensures adherence to company policies, standards, and proceduresPerforms other duties as assigned by the Data Governance Senior Product Manager or Director of Enterprise Data and ArchitectureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Data Governance Specialist","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 3+ years experience in data governance, data management, analytics, or related data roles? Strong understanding of data governance concepts, data quality practices, and meta data management? Experience partnering with business stakeholders to define and manage data? Familiarity with data governance tools such as Microsoft Purview or similar platforms preferred? Strong communication and organizational skills with the ability to clearly document and explain data conceptsThe ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions","Skills":"","Industry":"IT (DNU)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":60.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

? Partners with business stakeholders to define, approve, and maintain data glossary terms and key metrics? Establishes and maintains business glossaries, data definitions, data dictionary, and... metadata within governance tools (e.g., Microsoft Purview)? Supports and advances enterprise data governance standards, policies, and best practices? Defines and reinforces data ownership and stewardship responsibilities across business domains? Performs data profiling and supports data quality initiatives, including identifying issues and tracking remediation activities? Contributes to the development and execution of data archive and retention policies? Advances data sensitivity classification and supports appropriate data security practices? Facilitates governance working sessions and cross-functional alignment discussions? Ensures governance standards and definitions are consistently applied across reporting, analytics, and operational use cases? Identifies opportunities to improve data trust, usability, and consistency across systems and teams? Maintains a clear understanding of Kimball Midwest?s goals and ensures adherence to company policies, standards, and proceduresPerforms other duties as assigned by the Data Governance Senior Product Manager or Director of Enterprise Data and ArchitectureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 12, 2026

Toronto, ON

|

IT (DNU)

|

Contract

|

$45 - $56 (hourly estimate)

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We are seeking an Intermediate ServiceNow Developer with 3?5 years of experience developing and customizing solutions on the ServiceNow platform. This individual will be responsible for designing,... developing, troubleshooting, and enhancing ServiceNow applications while supporting enterprise-wide business initiatives.The successful candidate will have a strong understanding of ServiceNow architecture, development best practices, integrations, and scripting. They will work independently on moderately complex development efforts while collaborating with stakeholders, performing code reviews, supporting integrations, and mentoring junior developers when required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 12, 2026

Santa Clara, CA

|

IT (DNU)

|

Perm

|

$145k - $180k (estimate)

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Insight Global is sourcing for a Solutions Architect in the Identity Security space to join one of our customers full-time remote or in the Bay Area, CA. This person will: -Own and deliver end-to-end... technical strategy on deals ? from discovery through close, including demos, architecture, and objection handling-Lead Proof-of-Value (PoV) engagements: design, configure, and execute live environments that demonstrate measurable impact in days-Partner directly with CISOs and identity architects to translate identity exposure into business risk + financial impact (FAIR / ALE)-Tell the product story ? clearly articulate how company unifies identity visibility, risk quantification, and remediation across environments-Act as the technical deal driver ? influencing expansion, shaping solution design, and accelerating procurement alongside salesThis role can pay between $145k-$175k base salary depending on years of experience and skillset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 10, 2026

Fort Mill, SC

|

Engineering (Non IT)

|

Perm

|

$86k - $118k (estimate)

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Insight Global is looking to hire on an ICM Consultant for a large customer in the Fort Mill, SC area. Position Responsibilities:- Apply business and technological knowledge in consulting with... business partners and project teams to understand needs and requirements. Serve as the Power User/ back up to subject matter expert and provide recommendations for effective technological solutions.- Analyze business requirements and translate into technical requirements.- Develop and maintain documentation of complex technological solutions and implementation requirements.- Collaborate with business and internal ET partners to develop requirements to extract and transform data from various sources within the organization?s technical framework.- Work to continue to configure ICM with scalable, flexible, and maintainable processes and solutions which support the business rules of incentive compensation plans.- Perform quality assurance testing of system configuration and modifications to data input and output processes to ensure end-to-end data integrity.- Provide timely response to assess and analyze complex issues and technical problems. Determine root causes and recommend appropriate process or system changes to avoid future issues.- Ensure compliance with internal audit, established business policies and procedures, system security and change management processes.- Provide process definition and best practices leadership that fosters efficiency, effectiveness and flexibility in systems design and implementation to maximize system value.- Support all resources in the analysis, development, delivery and ongoing support of systems and processes to ensure systems/business processes are working as designed. Assist in training and mentoring of other team members.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 08, 2026

Perris, CA

|

Warehouse

|

Perm

|

$70k - $85k (estimate)

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Insight Global is seeking a WMS Implementation Administrator to lead and support the transition from our clients current Warehouse Management System (Deposco) to Manhattan WMS across warehouse... operations. This person will serve as the primary liaison between Operations, IT, and the Manhattan implementation team to ensure a smooth system rollout, user adoption, and ongoing optimization.This is a highly collaborative role focused on business processes, system configuration, training, troubleshooting, and operational support. The ideal candidate understands warehouse operations and WMS platforms and can translate operational needs into system solutions without being a hands-on developer or IT engineer.What You'll DoWMS Implementation & Project Support:-Serve as the primary internal resource supporting the migration from Deposco WMS to Manhattan WMS.-Partner directly with Manhattan implementation consultants, internal Operations teams, and IT stakeholders throughout the implementation lifecycle.-Assist with system configuration, testing, validation, and user acceptance testing (UAT).-Document business requirements and operational workflows to ensure the new system aligns with warehouse processes.-Identify process improvement opportunities and recommend system enhancements during implementation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 31, 2026

Paramus, NJ

|

IT (DNU)

|

Contract

|

$16 - $20 (hourly estimate)

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Insight Global is seeking a Desktop Support Technician to provide remote technical support to end users across hospital, clinic, and administrative environments. This individual will serve as a... primary point of contact for incoming support requests, troubleshooting hardware, software, account access, and application-related issues over the phone, through remote support tools, and via the service desk ticketing system. The ideal candidate is customer-focused, possesses strong communication and problem-solving skills, and is comfortable guiding users through technical solutions in a fast-paced healthcare environment. Experience resolving Level 1 and Level 2 technical issues, documenting resolutions, escalating complex incidents when necessary, and delivering an excellent end-user support experience is highly preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 16, 2026

Sandy Springs, GA

|

Help Desk

|

Contract

|

$34 - $42 (hourly estimate)

{"JobID":542168,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.37,"Longitude":33.88,"Distance":null},"State":"Georgia","Zip":"30342","ReferenceID":"HTP-519ba0bd-e34a-4d00-adfd-c9f574c3e37a","PostedDate":"\/Date(1781635414000)\/","Description":"Provide on-site ?smart hands? support across multiple clinic locations within a designated region. This role supports IT operations by troubleshooting desktop issues, assisting with installs, and executing tasks under direction from a centralized IT team.?Travel to clinic locations within the assigned region to provide on-site desktop support, including hardware/software troubleshooting, basic networking issues, and device setup/installs.?Assist with low-voltage and cabling work (e.g., running/troubleshooting Ethernet) and support installation of IT equipment, including workstations and peripherals.?Execute hands-on tasks directed by the internal IT team, following detailed instructions and supporting system and device connectivity (including light clinical equipment integration).?Provide occasional support for more advanced issues (e.g., server-related troubleshooting), while documenting work completed and communicating updates to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Desktop Support Technician","City":"Sandy Springs","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?2?5+ years of experience in Desktop support or field IT support?Strong knowledge of Windows environments, Hardware troubleshooting, and Basic networking (IP, connectivity, cabling)?Strong communication skills","Skills":"","Industry":"Help Desk","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":33.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Provide on-site ?smart hands? support across multiple clinic locations within a designated region. This role supports IT operations by troubleshooting desktop issues, assisting with installs, and... executing tasks under direction from a centralized IT team.?Travel to clinic locations within the assigned region to provide on-site desktop support, including hardware/software troubleshooting, basic networking issues, and device setup/installs.?Assist with low-voltage and cabling work (e.g., running/troubleshooting Ethernet) and support installation of IT equipment, including workstations and peripherals.?Execute hands-on tasks directed by the internal IT team, following detailed instructions and supporting system and device connectivity (including light clinical equipment integration).?Provide occasional support for more advanced issues (e.g., server-related troubleshooting), while documenting work completed and communicating updates to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 23, 2026

New York, NY

|

Desktop Support

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Contract-to-perm

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$21 - $26 (hourly estimate)

{"JobID":555865,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-73.99,"Longitude":40.71,"Distance":null},"State":"New York","Zip":"10018","ReferenceID":"SAT-d069a70b-e239-4714-a289-d578edbe10b4","PostedDate":"\/Date(1784823881000)\/","Description":"Insight Global is looking for a Service Desk Analyst to join an IT support team in NY City, New York. This individual will serve as the first point of contact for end users, delivering high-quality technical support across phone, chat, and self-service channels. This is a fast-paced, high-volume environment where strong troubleshooting skills, attention to detail, and customer service are critical to success. Serve as the first point of contact for IT support requests via phone, chat, and ticketing system. Troubleshoot and resolve issues related to hardware, software, applications, and user access. Manage and update tickets within the ticketing system, ensuring accuracy and SLA adherence. Provide support for user account management, including password resets, account unlocks, and access requests. Leverage knowledge base articles and internal documentation to resolve issues efficiently. Escalate complex or unresolved issues to appropriate internal teams. Maintain clear documentation of issues, resolutions, and processes. Deliver a strong customer experience while managing a high volume of support requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Service Desk Analyst","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?2?3+ years of experience in a Service Desk or IT Support role ?Strong troubleshooting skills across Windows OS, applications, and common access issues ?Experience working in a corporate IT environment ?Familiarity with ticketing systems and SLA-driven support models ?Strong communication skills with the ability to support non-technical end users ?Proven ability to multitask in a fast-paced, high-volume environment ?Strong attention to detail and problem-solving mindset","Skills":"?Experience supporting users across multiple channels (phone, chat, and self-service portals) ?Exposure to ITIL processes or structured service management environments ?Hands-on experience with hardware support (laptops, desktops, peripherals) ?Experience with Active Directory or user access management tools ?Prior experience contributing to or utilizing knowledge base documentation","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Service Desk Analyst to join an IT support team in NY City, New York. This individual will serve as the first point of contact for end users, delivering high-quality... technical support across phone, chat, and self-service channels. This is a fast-paced, high-volume environment where strong troubleshooting skills, attention to detail, and customer service are critical to success. Serve as the first point of contact for IT support requests via phone, chat, and ticketing system. Troubleshoot and resolve issues related to hardware, software, applications, and user access. Manage and update tickets within the ticketing system, ensuring accuracy and SLA adherence. Provide support for user account management, including password resets, account unlocks, and access requests. Leverage knowledge base articles and internal documentation to resolve issues efficiently. Escalate complex or unresolved issues to appropriate internal teams. Maintain clear documentation of issues, resolutions, and processes. Deliver a strong customer experience while managing a high volume of support requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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