Job Search Results for desktop support

Insight Global is seeking a Desktop Engineer to work for a client out of the Kansas City, Kansas area. This role will be a hybrid schedule, working 2 days in office and 3 days from home. You will be... More responsible for testing, deploying and maintaining secure base images for Windows devices as well as deploying and installing applications through the company portal. You will also work through a ticketing queue to provide support with issues related to Windows Autopilot and Microsoft Intune. In addition, you will provide clear documentation for implementations and break fix solutions. The ideal candidate will have experience with PowerBI and MacOS troubleshooting. This position is looking to start ASAP.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Technical Support Associate will handle hands-on desktop support and service restoration for both daily operations and projects. The associate will provide infrastructure support at a device care... More center similar to a warehouse environment. Operating within a complex, distributed computing environment, they will offer IT service support for mostly PC devices, printers, software, hardware, and various network issues. Additionally, this role involves collaborating with team members and customers, and contributing to ongoing improvement initiatives. The ideal candidate will also have great communication and time management skills. The hourly rate will likely range from $25-28/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Chicago, Dallas or Peoria office); would need to be hybrid but also, this role could eventually be a full 5 days in office as well, so candidates need to be aware that can change at any point. If... More the candidate cannot do this, do not submit them.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... More operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an IT Support Specialist to join one of Alberta's midsized Energy/Waste companies for a 6 month contract with highly likely possible extensions. This person will be the... More sole first line of defense for the Edmonton area. This individual will be responsible for assisting customers with incident resolution, tier 1-2 support, or service request management throughout the Edmonton area. This opportunity is 40 hours a week, 5 days onsite in Edmonton.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... More devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

For $25/hr, a global logistics company is looking for a deskside support technician to work on-site in their 3M sq. ft Maryland warehouse. This person will be the sole IT support specialist... More responsible for handling break-fix requests via ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... More operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking... More a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience. Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.What you'll be doing:Support Microsoft Windows desktop technologiesSupport Apple MacOS desktop technologiesSupport Apple and Android Mobile DevicesSoftware installation, configuration, and troubleshootingTroubleshoot and repair Windows and Mac workstationsAdvanced Windows Server Active Directory tasksAzure Active Directory Management Support, including IntuneAdvanced Email Management TasksOn-Site workstation & networking equipment hardware installationSetup and configure enterprise-level networking equipment configurationsMonitor network performance and resolve ISP issuesWindows server administration tasksNew client user add/change/removeManage and configure business application support and client-side application supportRespond to support tickets and alertsOrganize and execute projects that may extend up to 1 monthConsult with our clients and offer guidance on technology use and best practicesResponsible for detailed documentation and follow-up with clientsCommunicate the need for escalation promptlyAble to critically think, produce, maintain and update technical documentationProvide fast and friendly tech support to end-users, IT managers, and C-level executivesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less