Job Search Results for Customer Service

Provider Support Representative

Provider Support Representatives are responsible for addressing complex issues that affect healthcare providers and the individuals they serve. This role involves direct communication with providers... More and collaboration across internal teams to deliver timely, accurate resolutions while maintaining exceptional service standards. The representative plays a key role in ensuring a positive experience for members seeking care by identifying and removing barriers to access and satisfaction. Strong organizational skills and proactive communication are essential for managing workload and resolving challenges effectively.Primary Duties and ResponsibilitiesOutbound calls and email inquiries from providers.Manage assigned cases and workflow through efficient use of internal systems.Investigate, troubleshoot, and resolve issues within established service-level agreements (SLAs).Collaborate with team members and leadership to identify trends and address recurring challenges.Utilize internal tools and resources to support accurate and timely resolutions.Communicate outcomes and next steps clearly to providers and relevant internal teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Delivery Manager

A Client Communications Management (CCM) Firm is seeking a Client Delivery Manager to lead a talented team of CCM developers and engineers responsible for designing and delivering complex,... More omnichannel communication solutions for our enterprise clients. This is a hands-on leadership role ideal for a technical expert ready to take the next step into management ? guiding project execution, mentoring team members, and ensuring delivery excellence across multiple client accounts.You?ll oversee the end-to-end lifecycle of CCM solutions built primarily in the Quadient Inspire suite, ensuring that projects are delivered on time, within scope, and aligned with client goals and industry standards.What You?ll DoLead and Develop a High-Performing Team?Supervise and mentor Senior CCM Engineers and developers across multiple delivery projects.?Provide coaching, performance feedback, and professional development opportunities.?Build a collaborative culture centered on quality, accountability, and innovation.Manage Project Delivery?Translate client requirements into technical specifications and executable project plans.?Oversee the design, build, testing, and deployment of communications using Quadient Inspire Designer, Interactive, Scaler, and Automation.?Track progress, manage timelines, and ensure deliverables meet compliance, and SLA standards.Drive Client Success?Serve as the primary delivery point of contact for key clients, ensuring strong communication and alignment.?Partner with Client Services, Product, and Operations to deliver exceptional service and results.?Proactively identify and resolve issues before they impact timelines or quality.Promote Continuous Improvement?Establish and refine best practices for template management, workflow automation, and change control.?Monitor KPIs and implement process improvements to enhance efficiency and reliability.?Contribute to modernization initiatives, including cloud deployment and workflow automation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

TA Specialist

To provide some context, we are redesigning and revamping the entire recruitment team in Colorado and need to bring in individuals who are driven, committed to service, autonomous, and can roll with... More changes, as that is in some ways what we are currently missing on the team.Because customer service and soft skills are top of mind for us in this role. They'll be working with hiring managers, etc. ? while also ensuring we are thoroughly screening for customer service and mission alignment?? Partners with hiring managers to develop staffing needs reviewing regular attrition rates, new business plans and potential retirements.? Develops strategy to acquire talent to assure vacancies are kept to facility specified levels, new and expanding programs are staffed for opening dates, and retirement replacement plans are executed.? Learns and articulates the business line to market positions to potential candidates.? Uses an intake process with hiring managers, develops recruitment plan and sets SLA?s.? Sources and recruits to develop candidates. Develops skills to pre-close candidates during candidate intake.? Using Behavioral Interview techniques, interviews, resumes, credentials reviews and assessments, determines candidates who are a mission fit, meet the minimum knowledge, skills and abilities to be a good fit for the position.? Ensure Behavioral Assessments are completed and reflective of the quality hire expected to meet AdventHealth competencies.? Prepares salary offers and receives approval of the hiring managers.? Prepares and extends the job offer, sign on bonuses, seasonal agreement, relocation agreements and any other incentives. Manages counter offers as necessary.? Develops knowledge of benefit plans, incentives and corporate and facility policies and addresses applicant inquiries.? Maintains accurate and timely documentation of candidate progress in applicant tracking system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Account Manager

Sales Director(Healthcare Technology Management) Why Us?This company is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric... More solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company?s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees? development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with us. Summary:The Sales Director role will be responsible for generating net new business while achieving quarterly quota targets as an individual contributor. The ideal candidate will have a strong knowledge of the HTM industry and asset management strategies. Relationship-building, negotiation, go-to-market strategies, and competitor analysis are critical skills for this position. What you will do:? Build a sales pipeline to achieve quarterly quota targets and generate at least $3M per year depending on company AOP? Identify Ideal Customer Profiles (ICPs), set appointments, make effective discovery calls, and manage the full sales cycle to close new business in all service categories? Develop a rolodex of key decision-makers: understand who the strategic and economic buyers are for each potential customer? Prepare concise and accurate reports, proposals, and other required documentation for executive-level presentations? Achieve sales goals by assessing current client needs and following a defined solution-selling process, often including demos and presentations? Handle common objections during sales calls and seek to understand how Renovo?s value proposition can be integrated? Partner with marketing teammates on sales strategies and content that can support sales efforts? Collaborate with other Sales Directors to ensure that quotas are being met and company standards are being upheld? Maintain and track pipeline activity through our CRM tool? Provide accurate forecasts to management and communicate any changes? Support the operations team with Renewal Opportunities where appropriate? Submit expense reports and other mandated documents in required timeframe Qualifications:? Bachelor?s Degree or equivalent experience? 5+ years of sales experience within a similar industry? Proven track record of closing deals that generate $3M in annual invoiced revenue? Executive-level presence, professional communication skills, and solution-selling knowledge? Willingness to travel up to $60% of time with overnight travel ? customer site visits, healthcare conference/Expos, etc.? Proficient with sales management software and CRM tools Required Competencies:? Accountability ? takes ownership of assigned work and follows items through to completion? Communication ? clearly expresses thoughts and ideas both in written and verbal communications, provides timely information? Financial Acumen ? Considers financial impact of all decisions? Integrity ? Can admit mistakes, is direct and truthful? Customer Service ? demonstrates a ?customer-first? mentality, focused on meeting the needs of customers and captures feedback to make improvements? Priority Setting ? Prioritizes assigned schedules and workload? Team Building ? Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues? Regulatory ? knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan compliesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

.NET Engineer- INTL Brazil

Insight Global is seeking a skilled .NET Engineer to support one of our best financial customers. The work authorization is not specified and the pay rate is between $20-26/hr. This person will help... More architect and deliver modern microservices that handle high-volume daily payment processing, lease management, and customer servicing operations by decomposing the legacy .NET monolith into scalable, maintainable services using Golang, AWS serverless, and React. You'll work with both legacy C#/.NET systems and modern cloud-native architectures, creating the bridge between their current state and future vision. Key Responsibilities:Lead Legacy System Decomposition: Analyze, understand, and extract critical business logic from our C#/.NET RAIN monolith, designing modern microservices using Golang that maintain operational excellence during migration.Architect Modern Services: Design and build new payment processing, lease management, and servicing APIs that serve as the foundation for next-generation servicing capabilities and automated customer support.Build Bridge Architecture: Create backend-agnostic servicing interfaces and APIs that can seamlessly operate with both legacy systems and new services, enabling gradual migration without business disruption.Ensure Payment System Reliability: Modernize and stabilize critical batch processing jobs that handle daily payment collection, ensuring high uptime for systems processing significant daily transaction volumes.Enable Business Capabilities: Extract and modernize business logic to support new features like flexible promotional schedules, automated agent integration, and item-level tax calculations that drive significant revenue opportunities.Implement Observability: Design robust monitoring, alerting, and observability frameworks for payment processing and lease servicing operations to ensure high availability and rapid issue resolution.Cross-System Integration: Work with Shared Tech and other product teams to integrate with event streaming, communications platforms, and shared services while maintaining backwards compatibility.Risk Management: Lead incident response for payment processing systems and implement preventative measures to protect revenue-critical operations during modernization efforts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inside Sales Representative

Must Haves:?High School Diploma required, College Degree preferred; 2+ years related experience ?1-2 years of Sales Experience (B2C) oMust have experience hitting sales quotas in previous roles... More ?Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.?Sales background and knowledge including developing report with customers and following up with leads.?Ability to maintain confidentiality.?Excellent customer service skills.?Excellent organizational, interpersonal, written, and verbal communication skills.?Must be detail-oriented and possess exceptional problem-solving and follow-up skills.?Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.?Ability to work well in a team structure, while moderately supervised. Responsibilities: In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will answer incoming calls and emails and will provide sales support to users of our education products and services. The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.1.Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.2.Track customer inquiries using online support management systems and tools.3.Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.4.Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.5.Participate as needed with company meetings and training of new team members.6.Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learning?s multiple websites and applications.7.Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.8.Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$19 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Microsoft Dynamics365 Engineer? INTL India

A large telecommunication company is seeking a skilled Microsoft Dynamics Developer to design, develop, and implement solutions using Microsoft Dynamics 365, with a strong emphasis on Customer... More Insights and Customer Journey orchestration. This role involves working closely with a scrum team to implement and improve a CRM tool. Exact compensation for this position may vary based on several factors, including skills, experience, and education, but is expected to be between $10-$14 USD. Benefits may vary based on location of candidate.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Network Operations Technician - INTL - India

A large telecommunications company is looking for a dedicated resource to support one of their largest clients. This resource will be working to communicate between the customer and field teams to... More identity why an outage happened and prevent the same issues from happening again. This will involve ingesting customer log data and analyzing it against internal network data. The engineer will need to be able to understand the platform, logs and alarms and then reach out to the corresponding teams for deeper analysis. Other duties will include troubleshooting DWDM systems across the portion of the network this customer is on. This role is slated for a 12 month contract with likely extensions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Tier 1 CSR (M-W 2-11p, Th-F 3-12a CT)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less