Job Search Results for call center

As a Call Center Administrator, you will be responsible for daily support activities, including: Acting as the primary point of contact for all site related service requests called in or entered by... More site personnel. Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS). Monitoring work order queues and assigning to correct scheduling group. Coordinates some outside service calls with specific vendors Dispatching technicians to perform reactive maintenance work. Entering work order information, setting priorities, and forwarding work order for further processing. Maintaining and updating records, reports, files, and communication information. Researches and answers all customer work order status inquiries. Reviewing, entering, and tracking MRO purchasing requisitions. Performing all other duties as assigned. As the Call Center Administrator, you will be expected to: Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients. Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace. Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments. Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible Communication Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint Ability to communicate clearly via phone Ability to work closely with customer during site emergencies. Excellent oral and written communications Minimum Requirements High School Diploma or demonstrated equivalent. Two years of experience answering and routing incoming calls (business education may substitute year for a year). Current or previous call center experience with AmentumMust be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Sr. Network Engineer for one of our large manufacturing clients in Waller, Tx. This person will manage a balance of 50% production tickets and user support, resolving... More network issues and ensuring smooth operation, and dedicate the other 50% to exploring innovative solutions and optimizing network performance through proactive testing, possess strong expertise with Cisco networking equipment and configurations, and effectively handle network support tickets, including firewall changes and troubleshooting. This person will be responsible for network equipment refreshes and migrations and utilize Cisco DNA Center to manage and monitor the network environment. Must be local and willing to report onsite 2-3 days/week and participate in an on-call rotation with team members. The pay range for this role is dependent upon experience and would be between $55-65/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a highly organized and people-oriented Resource Coordinator to support the ramping, onboarding, engagement, and day-to-day administrative needs of our healthcare call center team. This... More role plays a key part in ensuring a smooth and supportive experience for new hires and existing staff, helping drive engagement, operational readiness, and overall team success. The ideal candidate brings strong coordination skills, attention to detail, and a genuine passion for supporting people and processes in a fast-paced, mission-driven environment.________________________________________Key ResponsibilitiesCoordinate end-to-end onboarding logistics for new hires, including schedules, access, equipment tracking, welcome communications, and orientation supportAct as a liaison between HR, IT, training, and operations to ensure all readiness activities are completed for each cohortSupport engagement initiatives, including recognition programs, events, surveys, and communicationsMaintain accurate documentation and trackers related to onboarding, training attendance, and employee statusProvide administrative support such as calendar coordination, timesheet tracking, badge or credential processing, and document managementHelp troubleshoot access or equipment issues and escalate as needed to IT or relevant teamsPartner with trainers, supervisors, and leadership to ensure new hires have what they need during nesting and ramp-upSupport recordkeeping for performance milestones, training completions, and program complianceAssist with coordination of team meetings, learning sessions, and scheduling logisticsServe as a dependable, approachable point of contact for staff administrative needs and questionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Were expanding our Enterprise Voice Operations team with multiple Level 2 Voice Technicians to support global VOIP infrastructure and provide day-2 operational support for Microsoft Teams Voice. This... More is a hands-on role focused on troubleshooting, escalation management, and vendor coordination across Cisco, Avaya, Ribbon, and Webex platforms. Youll be joining a small but mighty team that shares responsibilities across geographies and partners closely with contact center operations.This team supports over 220,000 Cisco phones, 80,000 contact center agents, and billions of Ribbon transport transactions. Youll be instrumental in preparing for the upcoming Microsoft Teams Voice rollout, ensuring seamless interconnectivity and issue resolution across platforms.Key ResponsibilitiesProvide day-2 support for enterprise voice platforms including Cisco, Avaya, Ribbon, and Microsoft Teams.Troubleshoot and resolve non-desktop voice issues such as dropped calls, transport failures, and interconnectivity breakdowns.Investigate call failures across public networks, Ribbon transport, and internal devices.Collaborate with vendor teams for break/fix support and escalation management.Participate in onboarding and training processes using tools like Remedy and Ribbon Transport.Support governance and compliance across voice infrastructure globally.Partner with contact center teams to oversee reader boards, recordings, and VOIP integrations.Document findings, root causes, and resolution steps for recurring issues.Contribute to operational readiness for the Microsoft Teams Voice launch in Spring.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is searching for a Noc Administrator to join a team at an academic medical system in Oklahoma City. This person will work alongside 2 other noc analysts while monitoring the... More noc/network system for the hospital. The ideal candidate has a minimum of 5 years of experience and is available to work an on-call schedule. Every day starts with monitoring Big Panda and the Catalyst Center. The team has a daily morning meeting to discuss ongoing tasks and any new issues. Throughout the day, ServiceNow is used to manage tickets, which can involve a wide range of tasks, ensuring that the team is always ready to tackle anything that comes their way.Compensation:$85,000 and up based on experience Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include available requestWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A leading healthcare organization in Philadelphia is seeking a Palo Alto Engineer to support advanced cybersecurity operations and infrastructure initiatives. This role will manage firewall... More configurations, support security policies, and contribute to a major data center buildout. The engineer will collaborate across teams to maintain network security and performance using Palo Alto technologies.Key Responsibilities- Operate and manage Palo Alto firewalls via Panorama- Configure and implement firewall rules, VPN connections (site-to-site and remote), and hardware setups- Execute upgrades, migrations, troubleshooting (including CLI), and capacity planning- Conduct firewall audits and documentation using Visio for network flow diagrams- Support and collaborate with network and security teams across Cisco-based environments- Contribute to a new data center buildout, followed by firewall cleanup and compliance tasks- Provide 24/7 support as part of an on-call rotationWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in... More workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Responsibilities: Evaluate and treat patients at the center following established care standards Monitor patient care quality using available data and chart reviews Assist in coordinating patient... More services, including specialty referrals, hospital coordination, and home health care Actively participate in care team huddles, providing medical expertise Foster cooperation within the practice by maintaining a professional and approachable demeanor Ensure timely and accurate medical record documentation, collaborating with quality-based coders Adhere to policy and protocol defined by Clinical Leadership Engage in discussions with the Regional Medical Director (RMD) regarding care quality, outcome data, policies, procedures, and records Explore growth opportunities for new or existing services within the center Participate in the local primary care on-call program as needed Maintain compliance with licensing, certification, and accrediting bodies Dedicate 100% of your time to direct patient care, including patient-facing interactions and administrative tasks related to patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... More responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE: Local - $40-$50/hrTravel - $2100 weekly take home We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less