Job Search Results for call center

An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing 8 different specialties. The Supervisor will lead a team of ~40 agents supporting... More neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight.?Key ResponsibilitiesTeam Leadership (40%)? Directly manage and support a team of ~40 agents? Monitor performance, productivity, and engagement? Coach, develop, and address performance issues? Foster a positive, accountable team culture?Resource Management (20%)? Manage staffing levels and coverage? Oversee inventory, equipment, and access needs? Track FTE allocation and workforce planning? Submit and manage service tickets and internal requests?Operations & Quality (30%)? Oversee daily call center/patient access operations? Ensure adherence to workflows and quality standards? Partner on QA initiatives and performance metrics? Identify and resolve operational issues proactively?Special Projects (10%)? Support departmental initiatives and growth projects? Assist with process improvements and system enhancements? Participate in cross-functional collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a talented Data Center System Admin to sit onsite with one of our largest tech clients in the Bay Area. Responsibilities:? Manage and maintain the infrastructure,... More including servers, network devices, storage systems, and virtualization platforms.? Install, configure, and troubleshoot operating systems, software applications, and hardware components.? Implement and maintain security measures to protect the company's data and systems from cyber threats and vulnerabilities.? Monitor system performance and reliability, identifying and resolving issues in a proactive manner to minimize downtime and ensure optimal performance.? Plan and execute system upgrades, migrations, and patch management activities, adhering to best practices and minimizing disruptions to business operations.? Collaborate with cross-functional teams to support business initiatives, providing technical expertise and guidance for projects.? Develop and maintain documentation, including system configurations, procedures, and policies, to ensure effective knowledge transfer and compliance with regulatory requirements.? Provide technical support and assistance to end-users, resolving issues in a timely and efficient manner to ensure productivity and user satisfaction.? Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed.This role can pay between $70-78/hour depending on years of experience and skillset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Your hands-on knowledge of electricity, building mechanics, and control and automation systems will make a direct difference in how millions of customers worldwide use the cloud every day.A Typical... More Day: No two days are the same. You?ll combine practical technical abilities with analytical thinking as you:? Maintenance and servicing of electrical, mechanical, advanced security, HVAC, BMS/EPMS, and fire protection systems.? Diagnose and resolve critical technical issues promptly.? Schedule and accompany subcontractors during maintenance and service calls.? Work closely with operations and infrastructure experts around the world.? Participate in continuous improvement initiatives to push performance and reliability standards even further.Key job responsibilitiesResponsabilit?s principales? Effectuer la maintenance pr?ventive et corrective des syst?mes ?lectriques, m?caniques et de protection incendie.? R?agir avec efficacit? ? tout incident susceptible d?affecter la disponibilit? ou la performance des installations.? Proposer et mettre en ?uvre des solutions op?rationnelles rentables et durables.? R?aliser des inspections techniques d?taill?es pour assurer la performance ainsi que la sant? et la s?curit? des ?quipements.? Collaborer avec des ?quipes mondiales pour garantir la fiabilit? continue des centres de donn?es.******************************Key Responsibilities? Perform preventive and corrective maintenance on electrical, mechanical, and fire protection systems.? Respond proactively to incidents that may affect facility availability or performance.? Propose and implement cost-effective, sustainable operational improvements.? Conduct detailed technical inspections to ensure equipment performance, health, and safety..? Collaborate with global teams to maintain data center reliability standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for a Business Process Owner Senior ? Contact Center to own, optimize, and transform contact center processes. This role partners cross-functionally to align process... More strategy with enterprise experience goals, drives data-backed process improvements, manages risk and controls, and leads continuous improvement initiatives. The ideal candidate brings strong process ownership, change leadership, and contact center expertise to deliver measurable business impact beyond traditional operations support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's largest pediatric health system clients is seeking a Patient Access Representative to support a centralized call center environment. This role plays a critical part in... More delivering a high-quality patient experience by serving as the first point of contact for patients via inbound and outbound calls. The Patient Access Representative is responsible for scheduling patient appointments, coordinating follow-up visits, and verifying insurance eligibility while accurately collecting and documenting required patient information. This position also provides patients with clear and professional information regarding services, providers, and appointment details, ensuring a seamless access and registration process. In addition to call handling, the role includes general administrative duties related to patient access and registration. A strong phone presence, attention to detail, and professionalism are essential, as representatives are expected to manage a high call volume while maintaining excellent customer service standards. This is a long-term, contract-to-hire opportunity offering strong training, competitive benefits, and growth potential within a respected healthcare organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior NICE CXone Developer to support contact center initiatives across North America for a leading Canadian utility company. This individual will bring hands-on... More experience configuring and developing within the NICE CXone platform, including drag-and-drop workflow development, contact center automation, and platform customization.Key Responsibilities:- Design and build IVR call flows and routing logic using CXone Studio- Develop and manage API integrations (CRM, payment systems, web services)- Configure ACD, skills, queues, and agent setupSupport testing, deployments (DEV?UAT?PROD), and releases- Troubleshoot call routing, scripts, and platform issues- Create and maintain technical documentation and call flow designs- Collaborate with business, IT, and vendor teams (NICE)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Basic FunctionThe Call Center Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers... More with questions related to insurance products and services.Essential Responsibilities and Principal Accountabilities? Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.? Resolves customer inquiries or escalates to the appropriate department.? Provides clear and concise information to customers.? Maintains accurate and detailed records of customer interactions.? Adheres to quality standards and procedures to ensure consistent service.? Provides feedback on services based on customer input.? Utilizes the department?s policy and procedure manual as appropriate.? Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.? Strives for customer satisfaction and remains polite and courteous under all circumstances.? Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Basic FunctionThe Call Center Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers... More with questions related to insurance products and services.Essential Responsibilities and Principal Accountabilities? Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.? Resolves customer inquiries or escalates to the appropriate department.? Provides clear and concise information to customers.? Maintains accurate and detailed records of customer interactions.? Adheres to quality standards and procedures to ensure consistent service.? Provides feedback on services based on customer input.? Utilizes the department?s policy and procedure manual as appropriate.? Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.? Strives for customer satisfaction and remains polite and courteous under all circumstances.? Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A third-party health insurance administrator is hiring a Customer Service Representative to support growing member and provider volume. This is a high-volume, structured call center role operating... More Monday?Friday, 9:00 AM?5:00 PM (no flex scheduling).This position is critical to daily operations, handling inbound calls related to eligibility, benefits, claims status, pre-authorizations, and provider inquiries. Representatives are cross-trained across multiple functions and are expected to take ownership of calls, resolve issues end-to-end, and deliver a strong member/provider experience.This is a fast-paced role best suited for individuals who are reliable, self-sufficient, and comfortable handling complex or escalated conversations with professionalism and patience.Key Responsibilities:Handle 30?50 inbound calls per day from members and providersAssist with eligibility, benefits, claims status, pre-certifications, and general inquiriesInvestigate claims, identify issues, and coordinate with internal claims teams or external providers/vendors to resolveNavigate plan documents (SPDs) and systems to accurately explain coverage, limitations, and member responsibilityDocument all interactions thoroughly in the systemDe-escalate frustrated callers and provide clear, professional communicationWork across multiple systems and adapt to new platforms and processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 1 Lead Remote Enrollment Specialist to support a network of private, tuition-based schools across the country.This is a full-time, remote role working Monday?Friday... More with a rotating weekend schedule (3?6 hours once per month on Saturday or Sunday).This is a Lead position operating in a 60/40 split:60% Enrollment Specialist responsibilities40% Leadership responsibilities, including performance management, coaching, and team supportPosition OverviewWe?re looking for a Lead Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.In addition to supporting families directly, this individual will play a key role in supporting, developing, and elevating the performance of fellow Enrollment Specialists by providing coaching, guidance, and ongoing feedback.You?ll handle both outbound and inbound calls with prospective families while also acting as a resource and mentor for the team?helping drive both conversion results and overall team effectiveness.What You?ll DoEnrollment Specialist Responsibilities (60%)Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and complete post-tour follow-upReceive inbound calls from families with questions about programs, availability, and next stepsExecute targeted call campaigns, including tour confirmations, post-tour-to-registration outreach, and lost-opportunity re-engagementCommunicate across multiple channels, including phone, text, email, and chat, with a consistent brand voiceClearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring conversations to each familyConfidently answer parent FAQs around curriculum, age groups, schedules, enrollment process, and differentiatorsUse approved scripts and talk tracks while adapting naturally to each conversationHandle objections thoughtfully and guide families toward the appropriate next stepAccurately document conversations, outcomes, and dispositions in CCaaS and CRM systemsPartner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationLead Responsibilities (40%)Conduct regular performance reviews (CPRs) and provide structured, actionable feedback to Enrollment SpecialistsDeliver ongoing coaching and mentorship, including call shadowing, side-by-sides, and real-time feedbackMonitor and analyze team and individual performance metrics (conversion rates, call quality, activity levels, etc.)Partner with leadership to identify performance trends, gaps, and opportunities for improvementSupport development and execution of coaching plans and performance improvement strategiesServe as a go-to resource for team members, providing guidance on complex conversations, objection handling, and best practicesMaintain high standards of call quality, professionalism, and brand representation across the teamAssist with training and onboarding of new team membersHelp reinforce a positive, collaborative team culture that prioritizes results and the family experiencePartner cross-functionally with leadership and school teams to share insights and improve enrollment processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less