Job Search Results for Customer Service

Sr. CCM Engineer (Quadient)

The Senior CCM Engineer is responsible for designing, building, and optimizing enterprise-level customer communication workflows and templates using the Quadient Inspire suite. This role focuses on... More modernizing and streamlining document generation and automation processes that power the organization?s print, digital, and omnichannel delivery solutions. The ideal candidate will combine deep technical expertise with hands-on experience in Quadient Inspire Designer, Interactive, Scaler, Automation, and Approve to ensure efficient, reliable, and compliant communication delivery across all business units.Key Responsibilities:?Design, build, and optimize templates, workflows, and output formats using Quadient Inspire Designer, Scaler, and Interactive.?Redesign or rebuild existing document templates, blocks, and workflows to align with modern communication and design standards.?Collaborate with business stakeholders to understand communication needs and translate them into technical specifications.? Design and develop templates, workflows, and output formats using Quadient Inspire Designer, Scaler, and Interactive.?Provide mentorship and guidance to the development team, conduct code reviews, and optimize performance.?Coordinate with business analysts, QA, and infrastructure teams to ensure seamless integration and delivery.?Ensure communication solutions align with branding, regulatory, and localization standards.?Serve as a key technical contact for project delivery and support continuous improvement through innovation and best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Buying Analyst

The Buying Analyst serves as the critical link between sourcing strategy and operational execution with the supply chain for Class I and Class II medical devices. This role is responsible for... More developing supplier relationships, executing purchase orders (POs), maintaining supply continuity, and optimizing inventory to meet customer and production demands. The ideal candidate combines analytical precision with negotiation and cross-functional collaboration skills to ensure the right materials are available at the right time, cost, and quality. Key Responsibilities:-Develop and maintain strategic relationships with key suppliers to ensure consistent quality, delivery reliability, and cost competitiveness.-Translate demand and forecast signals from Sales, Inventory, and Operations Planning (SIOP) into executable purchase orders. -Manage PO life cycle including creation, confirmation, rescheduling, and delivery follow-up in the ERP system. -Maintain visibility of on-hand, in-transit, and committed inventory to proactively identify supply risks and shortages. -Manage supplier performance through scorecards using Key Performance Indicators (KPIs), Quarterly Business Reviews (QBRs), and continuous improvement initiatives. -Support efforts to reduce total cost of ownership (TCO) by working with sourcing through value engineering, logistics optimization, and contract interpretation. -Implement reorder point strategies and lead time buffers to prevent stockouts.-Proactively identify and mitigate supply risks, including geopolitical, financial, and operational disruptions.-Partner with Finance and Operations to ensure cost accuracy and supply reliability for all Class I and Class II finished good devices and components. -Support supply chain system and process integrations for any new acquired entities, ensuring alignment across ERP, Warehouse, Planning, and Sourcing platforms. -Drive procurement automation and analytics improvements in collaboration with IT and Supply Chain. -Ensure all purchases comply with internal policies, regulatory requirements, and ethical sourcing standards.-Maintain accurate documentation for audits and traceability.$75,000 to $95,000 - Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PowerBI Developer-INTL Philippines

Insight Global is looking for two Power BI Developers to play a critical role in enabling a data-driven culture for a customer by designing, developing, and maintaining business intelligence... More solutions. This role focuses on requirements gathering, dashboard/report development, and user enablement across multiple business functions. You will also contribute to data governance, access control, and explore advanced analytics opportunities such as machine learning and IoT.Requirements & Solutioning-Conduct requirements gathering and scoping sessions with SMEs, business users, and executive stakeholders to define reporting needs.-Translate business requirements into actionable BI solutions.Report & Dashboard Development-Independently develop reports and dashboards using Power BI and other BI tools.-Ensure data accuracy, usability, and visualization best practices.User Enablement & Training-Assist and train users from departments like Sales, Production, and Supply Chain to leverage Power BI effectively.-Promote a data-driven culture through workshops, meetings, and internal initiatives.Access Control & Governance-Manage admin-level access control for data and reports across the organization.-Maintain compliance with security and governance standards.Innovation & Advanced Analytics-Identify opportunities for applying advanced analytics, including machine learning and IoT.-Collaborate with data engineering teams for ETL and data warehouse integration.Operational Readiness-Support field activities as needed, ensuring smooth deployment and adoption of BI solutions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Infrastructure Engineer

Our client, an organizations that provides wellness programs, is looking for a mid-level to senior Infrastructure engineer with experience in managing AWS infrastructure and operating... More highly-available customer facing applications and services. The Infrastructure engineer has three separate but primary responsibilities within the engineering organization. The first is maintaining an organized AWS cloud environment to support the software development lifecycle for web and mobile applications and a data analysis pipeline with storage and processing units. The second is implementing security controls for the digital infrastructure to meet the standards required by our client, including federal standards such as CMMC and FedRamp. The third is leading the DevOps lifecycle for a small engineering team by defining best practices and creating automation tools to support these practices and the other team members. Key Responsibilities:Maintaining AWS infrastructure and a Kubernetes cluster with Terraform and provisioning resources as needed by application teams.Setting standards and procedures for corrective action failing applications or infrastructure.Creating infrastructure to monitor the uptime and reliability of applications and infrastructure.Assisting application teams in implementing best CI/CD practices with GitLab.Overseeing overall cloud environment security stance and facilitating web application security reviews and certification, as necessary.Leading security accreditation in various security frameworks such as HIPAA, CMMC and FedRamp.Participating in feature development discussions and assisting with work prioritization.Pushing innovative ideas for small software team development practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Site Reliability Engineer

Insight Global is seeking 2 Site Reliability Engineers to drive observability, resiliency, executive ready reporting, and Level 3+ support for our Sales & Acquisition platform. You will build and... More evolve the tooling, dashboards, and automation that ensure our cloud native, omnichannel ecosystem is reliable, performant, and compliant. You?ll partner closely with platform engineering, product, and security teams to turn telemetry into action and continuously improve customer outcomes. Key Responsibilities:?Implement and evolve observability standards across Sales & Acquisition services, including metrics, logs, traces, alerting, dashboards, and SLO/SLIs.?Build reliability reporting and scorecards (uptime, latency, error budgets, MTTR) that provide actionable insights for engineering and leadership.?Contribute to resiliency engineering: define/validate fault domains, design failover patterns, run chaos/failover tests, and close gaps through prioritized backlog items.?Serve as an L3+ escalation engineer for all incidents: participate in on call rotations, coordinate with responders, and drive root cause analysis and corrective actions.?Improve change readiness by adding guardrails and automated health checks into CI/CD pipelines (pre /post deploy validations, canary/blue green readiness, auto rollback signals).?Monitor capacity, performance, and cost; recommend and implement optimizations for scale, efficiency, and spend stewardship.?Author runbooks, SLO/SLA definitions, alerting standards, and best practice guides; champion adoption across squads through hands on pairing and enablement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Healthcare Product Owner

An employer is looking for a highly skilled Community & State Product Owner / Business Analyst to represent the voice of the business by performing research, design, and development and translating... More complex business requirements into actionable features and user stories for changes to the community & state claims systems. This is a cross-functional role that reviews requirements and performance against expectations and coordinates, facilitates, or influences changes to the product to achieve optimal performance. In this role you?ll join a shared services team, and work with internal and external business partners to recommend future direction, respond to inquiries, and ensure alignment to business goals regarding high priority projects that you?ll be assigned based on need.Primary Responsibilities:? Document and translate business requirements from capabilities into features and user stories.? Capture, analyze, organize, and prioritize the product backlog, including features, user stories and acceptance criteria for complex initiatives.? Serve as the 'voice of the customer' with delivery teams, representing/reinforcing the customer's perspective throughout the agile development? Ensure the product aligns with the customer's needs.? Collaborate with a cross-functional team of designers, business analysts, developers, testers, and others to develop and execute against Product Roadmaps and Release Plans.? Provide explanations and information to Agile teams, stakeholders, managers.? Prepare and present information to leadership for next steps and decision making.? Provide weekly status updates to leadership.? Promote and drive an agile development approach through the work and teams.? Lead, build and maintain a backlog/inventory of system and business requirements to quickly react to additional enhancement capacity.? Provide direction to business/capability/product analysts and scrum team members to ensure the highest value is delivered.? Manage, prioritize, and assess the impact of defects and issues, including providing key input on the decisions to fix or defer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sales Representative- P&C Solutions- Remote

An employer is looking for a remote Sales Representative to join the sales enablement organization of a large insurance solutions company. This person will manage existing customers and will be... More assigned territory to manage growth and retention. He/she will prospect across the account and manage short, mid, and long-term strategic sales plans by meeting with customers and providing solutions. He/she will work closely with sales peers, sales leadership, and product management to develop these customized solution proposals to ensure long term partnership and growth of accounts. The Sales Representative will be expected to travel 30-45% of the time in order to build in-person relationships within their territory. Compensation for this role is 240-270k OTE. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Design Specialist II

Insight Global is looking for a Design Specialist II for a leading Telecom company in Canada. This role will work closely with the Technology, Migration, and Reclamation teams to develop and design... More solutions for remaining copper circuits and devices to enable copper reclamation and CO redevelopment across BC, AB and QC as the company restructures from Copper to a pure Fibre network. Responsibilities:? You?ll review existing copper circuits and help the organization define the migration path and strategy, primarily on PureFibre but possibly on wireless. ?You will support circuit analysis and data alignment across our various platforms, ensuring the scope has been properly identified for the build teams to execute upon. ? You will assist with strategy, and possibly support design creation based on sound engineering economic analysis, following guidelines established by network standards, to reduce capacity on working terminals, rehome active circuits, copper to copper build solutions and grooming circuits to adjacent cables of lesser value? Meet with key-stakeholders and subject matter experts to ensure successful outcomes on a project ? Write technical reports as required ? Provide accurate and timely target/objective updates tracking progress towards copper retirement designWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

MDM Architect / Data Modeler (REMOTE)

A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking to build out a data lake to encompass both internal and... More external data. The role is a long-term contract and is remote. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The firm is looking to hire a MDM Architect & Data Modeler to join their team building this greenfield data lake responsible designing and implementing the enterprise Master Data Management (MDM) architecture. The MDM Architect?s primary responsibility will be to ensure the architecture has a seamless integration with the Lakehouse platform, APIs, and workflows. Build canonical models for master entities, define hierarchies, relationships, and attributes, and manage the MDM tool for optimal performance and compliance with enterprise standards.Key ResponsibilitiesMDM Architecture Design -Develop scalable MDM architecture integrated with Lakehouse and enterprise systems.-Define API strategies and workflow orchestration for data mastering processes.-Knowledge of Lakehouse architectures and integration patterns.Data Modeling -Create canonical models for master entities (e.g., customer, product, supplier).-Define hierarchies, attributes, and relationships for MDM domains.Tool Management -Configure, upgrade, and optimize MDM tools (Ataccama or Informatica).-Monitor performance and ensure high availability and compliance.Governance & Standards -Align MDM architecture with enterprise security, compliance, and governance policies.-Implement data quality and stewardship processes.Collaboration -Work closely with Data Architects (e.g., Silver Data Vault layer) and engineering teams to ensure consistency across data platforms.Compensation:$60/hr to $73/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less