Job Search Results for Customer Service

Product Manager Metrics

They will work with our data tool Amplitude to analyze consumer data, define KPI metrics that should be measured and report those findings to necessary teams. They will need to Collaborate with the... More business and tech development teams to define product vision, roadmap, and growth opportunities. Work with the product management team to assess value, develop cases, and prioritize stories, and epics to ensure work focuses on those with maximum value and are aligned with product/marketing strategy. This person should have strong written documentation experience and have worked in an Agile environment. Any hands-on experience working with international product launches is a huge plus.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Endpoint Security Engineer - Configuration Compliance (INTL LATAM)

A large healthcare company is seeking an experienced Endpoint Security Engineer - Configuration Compliance to join its enterprise security team focusing on MSB. The client is over $370Bn in revenue... More and operates over 9,000 locations. They are dedicated to putting people first from their customers to their employees, engaging with customer feedback to further innovate to provide the best care possible, simplifying processes for care, creating a trusting environment, and to creating the safest and highest quality of care to keep patients protected. The client is dedicated to giving back to those around them. They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc. The Senior Endpoint Security Engineer plays a critical role in defining, implementing, and managing secure policy configuration policies across the organization's IT systems and infrastructure. This role ensures that security policy configurations are aligned with industry best practices and focuses on ensuring compliance with security standards, minimizing security gaps, vulnerabilities, and risk, through configuration management, and supporting organizational goals for a strong security posture. The Senior Endpoint Security Engineer works closely with IT, DevOps, and security teams to enforce secure baselines and automate policy compliance. This role is for process improvement for MSB so going through for the current workflow and each step to ensure proper documentation and solutioning in areas where there are deficiencies. It will be 70% working alongside leadership for improvement and 30% hands-onKey Responsibilities:Secure Policy Configuration Management (Hardening)? Develop, implement, and maintain secure configuration policy framework and baselines for operating systems, databases, applications, and network devices (e.g., firewalls, routers).? Collaborate with stakeholders to align secure configuration policies with business and compliance requirements.? Automate configuration scanning, remediation, and validation processes by developing and integrating workflows using tools like Qualys, ServiceNow, and APIs or scripting languages to enhance efficiency and scalability.? Regularly review and update policies to reflect changes in the threat landscape or regulatory requirements.? Stay informed of emerging security threats, compliance requirements, and best practices related to secure configurations.? Implement and maintain tools, processes, and configuration scan templates aligned with policy changes to continuously monitor, detect, and enforce secure configurations (e.g., Minimum Security Baseline scanners, configuration management tools).Conduct security audits and assessments to identify deviations and implement corrective actions.? Develop and deliver executive-level reports on compliance with configuration policies, including metrics on policy adherence and risk mitigation.? Lead root cause analysis and remediation efforts for configuration-related security incidents.Collaboration and Integration? Work closely with IT, DevOps, and Security Operations teams to ensure secure configuration policies are integrated into system and application lifecycles.? Partner with compliance and risk teams to ensure configurations meet regulatory standards (e.g., PCI DSS, HIPAA, SOX).? Provide guidance and support during internal and external audits.Continuous Improvement and Training? Promote a culture of security awareness and best practices within the organization.? Drive automation initiatives to streamline configuration management processes.? Provide training and resources to ensure teams understand and adhere to secure configuration policies.Compensation:$15/hr to $20/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Staff Engineer - REMOTE

Our Healthcare Insurance Client is looking to hire 2 AI Staff Engineers for a 1 year contract to hire position. This position will be remote work from home with an annual salary of $190-$240K once... More converted to FTE. We are looking for a Staff AI Engineer who isn?t afraid to use all their knowledge and communication skills to tackle complex problems. Our ideal candidate is detail-oriented and able to collaborate on the improvement of our software and systems. You will be involved in the structural design process, estimating costs, and performing quality control throughout the stages of implementation. A first-class staff engineer will be someone whose engineering expertise translates into streamlined and cost-effective processes.To ensure success as a Staff AI Engineer, you should demonstrate specialized engineering knowledge and experience while designing, providing guidance, and implementing solutions to complex problems. You will work with business, information, and technology teams to recommend and implement technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.Key Responsibilities?Lead the end-to-end design, development, testing, deployment, maintenance, and enhancement of highly scalable, reliable, and secure AI services and applications utilizing AWS Bedrock (including Foundation Models, Knowledge Bases, Agents), the Converse API, AWS SageMaker, AWS Lambda, Amazon S3, and other relevant AWS AI/ML and core services.?Architect robust, efficient, and secure AI/ML computing infrastructures and application stacks capable of handling large-scale data processing and inference demands.?Design and implement solutions leveraging the AWS Bedrock Converse API for unified interaction with foundation models, incorporating advanced features like tool calling and multimodal input processing (text, image, documents).?Develop and implement Retrieval-Augmented Generation (RAG) patterns using AWS Bedrock Knowledge Bases, integrating proprietary data from sources like Amazon S3 and leveraging vector databases to enhance model relevance and accuracy.?Build comprehensive solutions that effectively integrate Bedrock's managed services with custom components, such as AWS Lambda functions for implementing Bedrock Agent actions or custom data processing logic.?Actively research, evaluate, and stay current with the latest advancements, trends, and research in AI/ML, particularly in generative AI, foundation models, large language models (LLMs), and evolving AWS capabilities. ?Champion and implement responsible AI practices, ensuring fairness, transparency, security, and ethical considerations are integrated throughout the development lifecycle, potentially leveraging tools like AWS Bedrock Guardrails.?Collaboration: Collaborate with cross-functional teams, including product managers, architects, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives?Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Airtable Specialist

We are seeking an Airtable Consultant to lead a critical initiative: transforming how Paid Media campaigns are managed. These campaigns represent multi-million-dollar investments across digital,... More social, TV, radio/podcasts, and out-of-home channels, and currently rely on fragmented Google Docs and manual processes. Your mission will be to design and implement a unified Airtable ecosystem that streamlines workflows for campaign planning, asset tracking, creative approvals, tagging, versioning, delivery, and reporting?eliminating inefficiencies and reducing risk of errors. This role is pivotal to enabling automation, improving collaboration, and unlocking Airtable AI for advanced solutioning. If you thrive in ambiguity, have deep Airtable expertise, and can deliver scalable solutions for high-stakes marketing operations, we want to hear from you! ResponsibilitiesPartner with Paid Media, Marketing Solutions, and cross-functional teams to define and elevate workflow strategy within AirtableCapture current-state processes and design future-state workflows for campaign managementBuild and implement Airtable solutions leveraging AI, automation, custom scripting, and integrationsConsolidate fragmented campaign data into a single Airtable ecosystem for all brandsDefine and communicate the value story for all enhancements and projectsManage demos, user acceptance testing, and stakeholder communicationsProvide training and enablement for teams to maximize Airtable adoption and efficiencyLead cross-functional teams to deliver complex projects iteratively in a dynamic, agile environmentOffer occasional off-hours support for critical deployments or urgent issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Staff Engineer - REMOTE

Our Healthcare Insurance Client is looking to hire 2 AI Staff Engineers for a 1 year contract to hire position. This position will be remote work from home with an annual salary of $190-$240K once... More converted to FTE. We are looking for a Staff AI Engineer who isn?t afraid to use all their knowledge and communication skills to tackle complex problems. Our ideal candidate is detail-oriented and able to collaborate on the improvement of our software and systems. You will be involved in the structural design process, estimating costs, and performing quality control throughout the stages of implementation. A first-class staff engineer will be someone whose engineering expertise translates into streamlined and cost-effective processes.To ensure success as a Staff AI Engineer, you should demonstrate specialized engineering knowledge and experience while designing, providing guidance, and implementing solutions to complex problems. You will work with business, information, and technology teams to recommend and implement technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.Key Responsibilities?Lead the end-to-end design, development, testing, deployment, maintenance, and enhancement of highly scalable, reliable, and secure AI services and applications utilizing AWS Bedrock (including Foundation Models, Knowledge Bases, Agents), the Converse API, AWS SageMaker, AWS Lambda, Amazon S3, and other relevant AWS AI/ML and core services.?Architect robust, efficient, and secure AI/ML computing infrastructures and application stacks capable of handling large-scale data processing and inference demands.?Design and implement solutions leveraging the AWS Bedrock Converse API for unified interaction with foundation models, incorporating advanced features like tool calling and multimodal input processing (text, image, documents).?Develop and implement Retrieval-Augmented Generation (RAG) patterns using AWS Bedrock Knowledge Bases, integrating proprietary data from sources like Amazon S3 and leveraging vector databases to enhance model relevance and accuracy.?Build comprehensive solutions that effectively integrate Bedrock's managed services with custom components, such as AWS Lambda functions for implementing Bedrock Agent actions or custom data processing logic.?Actively research, evaluate, and stay current with the latest advancements, trends, and research in AI/ML, particularly in generative AI, foundation models, large language models (LLMs), and evolving AWS capabilities. ?Champion and implement responsible AI practices, ensuring fairness, transparency, security, and ethical considerations are integrated throughout the development lifecycle, potentially leveraging tools like AWS Bedrock Guardrails.?Collaboration: Collaborate with cross-functional teams, including product managers, architects, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives?Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Data Engineer - REMOTE

Our Healthcare Insurance Client is building a new 4 person Sr. Data Engineering team to support growth in 2 major portfolios within their Flagship Secure Member Portal. This team will help handle... More interrupt work and self service work. These positions are remote work from home and will be contract to hire. As a Senior Data Engineer you?ll be an integral part of our team, helping to design, build, and maintain the infrastructure and systems that support the effective collection, storage, and processing of large volumes of data. In this exciting role, you?ll have the opportunity to develop robust data pipelines that effortlessly ingest, transform, and load (ETL/ELT) data from a variety of sources into our digital platforms. Your dedication to ensuring data quality, integrity, and security throughout the data lifecycle will be key, as will your efforts to optimize our data storage solutions for top-notch performance and scalability.Key Responsibilities:- background of data operations including data platform migration tools, specifically AWS DMS- Experience in DBA tasks such as role maintenance, schema deploy/changes and operational environments?Help design and implement scalable data pipelines and architectures that support low-latency and high-performance data processing.?Support and enhance existing data processing platforms deployed in AWS, ensuring optimal performance and scalability.?Collaborate closely with software engineers, product managers, and business analysts to understand data requirements and deliver effective solutions.?Contribute to the development of best practices and standards for data engineering and machine learning, promoting efficiency and quality across projects.?Implement backup, disaster recovery, and failover procedures for mission-critical data systems using AWS services like Amazon RDS.?Help manage and scale Elasticsearch clusters for efficient indexing and retrieval of large datasets for micro-services. ?Ingest data from various sources, such a flat files, streaming systems, and RESTful APIs .?Ensure compliance with data privacy regulations, such as HIPAA, to protect sensitive information.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less