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As a Technical Support Administrator II, you?ll be responsible for the administration and support for the respective fulfillment center?s IT hardware and network systems. You will have the ability to... More work in a fast-paced production environment, prioritizing work based on department and production objectives. This role presents various challenges daily and you will be required to ?think on your feet? to develop effective solutions. This is a physically active role where you will be expected to troubleshoot and maintain devices in various parts of the warehouse throughout the day.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and... More approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Specialist to join a collaborative technology team supporting a dynamic organization. This individual will provide hands-on Tier II technical support across a... More variety of hardware, software, mobile device, networking, and audio/visual technologies while delivering exceptional customer service to end users throughout the organization.This role is ideal for someone who enjoys interacting with people, solving technical issues, and working in an environment where no two days look the same.Responsibilities include:- Provide Tier II Help Desk support for desktop, laptop, mobile device, and application-related issues- Troubleshoot and support Windows and macOS workstations- Configure and support iOS, iPadOS, and Android devices- Manage incidents and service requests through the ticketing system, ensuring timely resolution and excellent customer satisfaction- Support Microsoft 365 applications and related technologies- Troubleshoot basic networking issues, including connectivity, DNS, and DHCP-related problems- Assist with setup and support of conference rooms, audio/visual equipment, webcams, microphones, conference phones, and other event technologies- Document technical solutions, troubleshooting procedures, and knowledge base articles- Partner with vendors and internal teams to resolve technical issues- Identify opportunities to improve, streamline, and automate support processes- Mentor and assist other support technicians when neededThis is an onsite role in Charlottesville, VA. The candidate must be comfortable with a fully onsite position; there is no remote flexibility. The candidate should also be comfortable working a rotating weekend schedule. A shift will typically start between 8-9:30am and candidate will work hours from start time. Due to the nature of the work, it is possible that the candidate may also have some OT into early evening hours.This is a contract opportunity with permanent conversion possible at or after the six-month mark. Hire is eligible for medical, dental, and vision benefits from day one. Hourly pay rate ranges between $22-25/hr, dependent on years of experience in IT.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is located within the GRC Team and will serve as a subject-matter expert for IT risk in the organization Key Responsibilities?Monitor the institution's information systems for security... More incidents and vulnerabilities, responding promptly to mitigate potential threats.?Conduct regular risk assessments and security audits to identify weaknesses in the institution's cybersecurity posture and recommend remediation measures.?Develop and implement security policies, procedures, and protocols to protect sensitive data and ensure compliance with regulatory requirements.?Provide cybersecurity training and awareness programs for faculty, staff, and students to promote a culture of security within the institution.?Analyze security incidents and breaches to determine their root causes and develop strategies to prevent future occurrences.?Stay informed about emerging cybersecurity threats and trends, continuously updating security measures to address new challenges.?Prepare and present reports on the status of cybersecurity efforts, highlighting incidents, vulnerabilities, and progress on remediation activities.?Serve as a liaison with external agencies and partners on cybersecurity initiatives, collaborating on strategies to enhance the institution's security capabilities.?Collaborate with IT teams to deploy security technologies, such as firewalls, intrusion detection systems, and encryption tools, to safeguard institutional data.contract to hire120-150K, depending on level of education and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Support Specialist to join one of our clients in Virginia Beach, VA. The IT Support Specialist supports daily operations of the Global Service Desk (GSD) and... More provides frontline technical support for enterprise IT systems across multiple secure network environments. This role is responsible for troubleshooting user issues, managing account access, and ensuring system availability in support of mission-critical training and operational activities.The candidate works closely with internal teams, including network, cybersecurity, and engineering support, to resolve incidents, fulfill service requests, and maintain continuity of operations. Responsibilities include account management, workstation support, system imaging, and ensuring compliance with established security policies and procedures.This position operates in a fast-paced, 24/7 environment and may require shift work, on-call support, or participation in operational events.Essential Job Responsibilities?Monitor and manage ticket queues within Jira or equivalent ITSM tools to ensure timely response and resolution.?Troubleshoot user issues related to access, hardware, software, and connectivity across multiple environments.?Process account requests including creation, modification, and deactivation in accordance with security policies.?Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams and track through completion.?Perform workstation imaging, setup, and deployment to support user onboarding and system readiness.?Document troubleshooting steps, resolutions, and procedures in knowledge base systems such as Confluence.?Support patching, software installation, and system updates as directed.?Coordinate with network, cybersecurity, and engineering teams to resolve cross-functional issues.?Maintain audit-ready documentation for account management and system activities.?Provide technical support during operational events and high-tempo activities.?Communicate effectively with users and stakeholders regarding issue status and resolution.?Participate in 24/7 operational coverage, including shift work and on-call rotations as required.Compensation: $25-28/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Systems is responsible for driving alignment across the Americas Sales, Sales Operations, Finance, and IT Systems Business Unit organizations to ensure accurate, actionable visibility into... More pipeline, orders, sales performance, and key financial metrics. This role serves as a critical connector across functions, enabling informed decision-making and strong execution within the IT Systems Business Unit. In addition, this role supports regional product strategy and planning efforts, builds compelling business cases for new product development initiatives, and drives execution and lifecycle management of existing products. The Senior Product Manager also acts as the centralized source of market and customer intelligence for the Americas region, ensuring product strategy and execution are grounded in real-world customer and competitive insights.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will be responsible for managing the full lifecycle of IT-focused projects, from initial definition through implementation, ensuring alignment to scope, budget, timeline, and quality... More expectations. They will be doing hands-on project planning and execution, driving key milestones, and providing day-to-day direction to project resources while serving as a central point of coordination across cross-functional teams. This person will also be doing ongoing stakeholder communication, proactively managing risks, dependencies, and changes to keep projects moving forward.In the day-to-day, they will be doing work within project and work order systems, supporting vendor coordination, procurement activities, and overall project delivery operations. They will also be doing regular documentation, status reporting, and budget tracking to maintain visibility and accountability throughout the project lifecycle. Strong use of tools such as MS Project, Visio, Excel, and Word will be expected, and familiarity with SAP billing modules is highly desired.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Deskside Support Technician (Level 1?2) to provide high-touch, in-person IT support to employees, including executive (C suite) users. This role is critical to ensuring... More a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environmentKey Responsibilities? Provide in-person, deskside technical support for end users (Level 1?2 issues)? Deliver white-glove IT support to C suite and senior leadership, ensuring minimal disruption and high professionalism? Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments? Perform laptop imaging, refreshes, and device deployments? Manage incidents and requests using ServiceNow (SNOW) ticketing system? Support device and systems management, including setup, configuration, and troubleshooting? Maintain accurate asset management records for laptops and peripherals? Partner with internal IT teams to escalate and resolve complex issues as needed? Assist with basic reporting and documentation related to devices, tickets, and inventoryPay Rate: $25-30/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Portfolio Manager for a leading client in the insurance industry. This individual will be responsible for driving governance, strategic alignment, and execution across... More a complex IT portfolio. The role requires a balance of strategic oversight and hands-on leadership to ensure initiatives are delivered efficiently and aligned with business goals. This person will partner closely with executive stakeholders, manage financial performance, optimize resource allocation, and enhance portfolio maturity through strong governance frameworks and continuous improvement initiatives. This is a 12-month contract with potential to convert to permanent.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are... More not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion. Key Responsibilities:? Provide Tier 2 technical support primarily via phone support (with some chat support)? Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems? Support retail hardware devices (mobility tools used for sales and inventory operations)? Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions? Triage and resolve issues escalated from Tier 1 or automation tools? Accurately document all interactions and maintain ticketing compliance within ServiceNow? Collaborate with cross-functional teams to resolve complex or recurring technical issues? Leverage internal knowledge bases and AI tools to identify solutions and improve efficiency? High-volume environment (~700?800 contacts/day on weekdays)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less