Job Search Results for customer service remote

Project Manager - Managed Print (REMOTE)

Role OverviewThis role leads the delivery of large, complex customer projects and is considered a subject matter expert in project management. You?ll work on high-risk, high-visibility initiatives,... More provide strategic guidance, and help shape project management best practices across the organization. Strong client leadership, financial ownership, and team management are key to success in this role.Key ResponsibilitiesProject Delivery & Financial Management-Lead end-to-end delivery of large, complex customer projects, often across multiple regions-Manage high-risk projects with complex legal, commercial, and operational requirements-Own project financials, including P&L, budgeting, and forecasting-Meet or exceed SOAR-approved budgets and provide accurate financial forecasts to leadershipClient & Business Development-Manage senior-level client relationships and act as a trusted delivery partner-Represent the organization with external customers and stakeholders-Identify and develop new business opportunities within existing clients-Support early qualification and assessment of large, complex opportunities-Act as opportunity manager for high-risk dealsProcess & Expertise-Serve as a subject matter expert in project management methodologies-Drive process improvements and help establish project management standards and policies-Contribute to the project management professional community and share best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Secret C/C++ Software Engineer

Insight Global is looking for a C/C++ Software Engineer to join one of our clients fully remote. They will help design, develop, and maintain critical system software components for Joint Simulation... More Environment (JSE) at the Joint Integrated Test and Training Center ? Nellis (JITTC-N), Nellis AFB, NV. As part of a team providing on-site Modeling and Simulation (M&S) support to establish and deliver high-end Advanced Tactics, Training, and Test capability for Government personnel operating under USAFWC/ACC, this candidate will contribute to the development and maintenance of NAVAIR?s Next Generation Threat System (NGTS), a continually evolving synthetic environment generator that provides constructive entities to the battlespace simulation and supports multiple platform/services training, testing, analysis, and research and development. The Software Engineer will leverage their expertise in C++/C, along with strong design skills, to enhance the functionality and integration of NGTS with other JSE components like GRID (Global Reusable Interface Domain) in a complex simulation and training environment. This role requires a solid understanding of software architecture and development of best practices.What You Will DoDeveloping software for an advanced synthetic training environment. This software is integrated into flight simulators to support pilot training against potential threats. Support software development, software integration, customer training and demonstrations. ?Demonstrates a knowledge of standard programming algorithms, design patterns, and object-oriented software design.?Evaluate and review C++ language code. Programming using C++, C, Python 3.?Develops parallel processes, threading, process communication.?Utilizes Git for daily code management, including branching, merging, and resolving conflicts within a collaborative development environment.?Works proficiently with Git in both Bash (Linux) and Windows environments.?Interacts with remote repositories, pushes code updates, and manages local repositories.?Adheres to established branching strategies and understands the implications of working with master/production branches.?Collaborates with team members to design future enhancements.?Familiarity with time-series analysis a plus.Compensation: $62/hr to $64/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Data Scientist/AI Engineer - INTL

We are seeking a hands-on Data Scientist/AI Engineer/ML Engineer to design, build, evaluate, and deploy customer-facing LLM applications?with a primary focus on retrieval-augmented generation (RAG),... More agentic workflows, and production-grade Azure deployments.This role will be responsible for delivering a web-enabled, customer-facing chatbot that combines proprietary knowledge with live web search, integrates securely with enterprise systems, and meets high standards for accuracy, reliability, observability, and safety.This is not a research-only role. You will write production code, build evaluation harnesses, and own models and services from prototype through live deployment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Instructional Designer - India Remote

We?re seeking an experienced Instructional Designer to build high-impact training for the servicing organization supporting a tech-forward consumer credit card at a large and prestigious global bank.... More This role focuses on developing learning solutions for inbound servicing agents, spanning a wide variety of financial topics and servicing workflows.You?ll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/develop engaging learning experiences?with an emphasis on microlearnings, scenario-based activities, and practical tools that enable agents to perform confidently and consistently.This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding.On a typical day, you will:? Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis).? Recommend learning modalities based on audience needs and constraints?e.g., microlearning, eLearning modules, facilitator guides, or facilitator-led training.? Curate and structure content into clear learning narratives, including decision trees, customer scenarios, call flows, and compliance-sensitive messaging.? Design and develop microlearnings and eLearning that are highly practical, agent-friendly, and aligned to servicing metrics and customer experience outcomes.? Create facilitator-led training assets when needed, including: ? Facilitator guides? Participant materials? PowerPoint decks and structured activities? Build and refine storyboards, translating complex servicing topics into concise, digestible learning moments.? Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support).Working Style / What Success Looks Like? You proactively clarify needs, identify gaps, and propose effective learning approaches.? You deliver polished, ready-to-use learning assets that reduce agent uncertainty and improve servicing consistency.? You elevate training quality for both internal teams and stakeholders.? You communicate progress clearly?what?s in progress, what?s blocked, and what?s complete?while managing multiple deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Power Platform AI Developer

Seeking a Senior Power Platform Developer with advanced AI capabilities to design, build, and deploy intelligent, enterprise scale solutions for CMS. This role is ideal for a long term Power Platform... More expert who has evolved into AI enabled development, regularly building and deploying Copilot agents, Power Virtual Agents, and AI Builder solutions in real production environments.You will work on new AI initiatives partnering closely with technical and business stakeholders to deliver secure, compliant, and user centric automation and conversational AI solutions that support 10,000+ users across the CMS enterprise within Power Platform Applications.Key ResponsibilitiesDesign, build, and deploy AI enabled Power Platform solutions, including Canvas Apps, Model Driven Apps, Power Automate flows, and Dataverse integrationsOptimize agent and automation performance for scalability, reliability, and user experience within Power Platform ApplicationsDesign agentic AI solutions that support intelligent decision making and workflow automation within Power Platform Applications Apply Microsoft Responsible AI principles, enterprise governance standards, and compliance controlsEnsure solutions align with CMS security, data protection, and compliance requirements (including retention and records management considerations)Translate complex stakeholder requirements into scalable technical solutionsConfidently engage with demanding, customer facing stakeholders, explaining design decisions and tradeoffsProduce clear technical documentation and mentor junior engineersActively participate in Agile ceremonies, DevOps practices, and solution reviewsCompensation:$65/hr to $75/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Email Campaign Analyst (Braze)

This team currently has a need for someone who understands how to leverage Braze capabilities. This Email Campaign Analyst will help set up the email campaigns. They will:- Select a subset of the... More database best suited for the targeted type of communication. - Set up that subset of targeted audience. - After setting up the audience, there are steps to ensure the criteria was input correctly, identifiers categorized correctly in the campaign,- Test the campaign (A/B Testing)- After they send the email campaign out, they will measure the performance (performance is measured by open rates, click rates, any customer taking action they wanted them to take). - This is 80% execution, 20% strategyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

1 MONTH REMOTE Tier 2 Desktop Support

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Pharmacy Data Product Owner

Insight Global is hiring a Pharmacy Product Owner for a payer/provider. The Product Owner drives the delivery of high-quality analytic products by prioritizing work, shaping user stories, and... More ensuring alignment with business objectives. Acting as the primary liaison to sponsor, the PO ensures clear communication of goals, trade-offs, and progress. They collaborate with developers, analysts, and engineers in Agile teams to build scalable data solutions, maintain domain expertise, and provide consultative support for strategic decisions. Key responsibilities include managing the product roadmap, planning sprints, validating deliverables, and championing data accuracy, security, and compliance?all while driving adoption and measurable business value.ACCOUNTABILITIES:? All team members must champion and model our values of partnership, curiosity, compassion, integrity, and excellence, and must contribute to a culture of continuous learning? Acts as domain experts, partnering with business groups, and data engineers to frame problems, model, clean and integrate data, and determine the best way to leverage that data in service of a goal ? Works with business partners to understand and create their ?user stories;? they identify and clarify opportunities to leverage data analytics in service of customer or business value ? Independently creates, deploys, monitors, and maintains highly interactive data visualizations and analytic services ? Leads and participates in strategic measurement activities, including Return on Investment (ROI) analyses, Key Performance Indicator (KPI) development, risk assessment and indexing, as well as domain-specific measurements (example: readmission rates) ? Works with their teams to ensure data accessibility, accuracy, and quality, and may act as data stewards by contributing to management of central data stores and metadata? Provides consultative, data-driven support on product and business strategy development ? Defines, sets up, and executes test cases to validate that analytic and software solutions meet the business acceptance criteria ? Communicates solution tradeoffs to business partners to frame and influence project decisions? Leverages internal and external sources to validate data accuracy and benchmark resultsPromotes and champions our security and de-identification standards, while they handle sensitive administrative data (medical and pharmacy claims, clinical data, and other sensitive organizational data assets).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Product Manager - Enrollment Payor

Insight Global is seeking a Technical Product Manager to support a healthcare payer organization, focused on provider enrollment, portfolio setup, and configuration-driven platforms. This role will... More lead a single value stream, owning the roadmap, features, and delivery of functionality that enables enrollment workflows, portfolio/customer setup, and downstream system integrations. The individual will translate business and operational requirements into epics, features, and user stories, partnering closely with engineering teams to deliver scalable, cloud-based solutions. Key Responsibilities?Own and manage the product roadmap for a payer-focused value stream centered on enrollment, portfolio setup, and configuration-based platforms?Define and maintain epics, features, and user stories, ensuring alignment from roadmap through execution?Partner daily with engineering teams to clarify requirements, support design decisions, and remove blockers?Lead and support Agile ceremonies including backlog refinement, sprint planning, demos, and retrospectives?Manage all work within Jira, ensuring stories meet Definition of Ready / Definition of Done standards?Collaborate cross-functionally with business stakeholders, architects, and technical teams to prioritize work that delivers measurable business value?Document requirements, decisions, dependencies, and delivery progress clearly within Jira and supporting tools?Ensure solutions align with an established Agile SDLC and enterprise standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Principal Application Services Engineer

We are seeking a curious, technically driven Principal Application Services Engineer to join our team. In this role, you will be responsible for the installation, configuration, upgrading, and... More operational support of applications across our AWS-hosted cloud environments and customer-hosted instances. You will work within the agile deployment methodology, leveraging automation tooling, environment management platforms, and third-party integrations to deliver reliable, high-quality application deployments for our health plan customers. This is a hands-on role well suited to someone with an engineering mindset who is eager to grow, takes ownership of their work, and thrives in a collaborative team environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less