Job Search Results for customer service remote

Project Delivery Manager- Design Studio

A customer is seeking a remote Program Delivery Manager to support Design Studio and Organizational Reporting projects. - This role will be split 50/50 between reporting and delivery projects for the... More XDS team and leading organizational transformation projects across the Experience Design organization. - Support reporting and delivery projects for the Experience Design Studio (XDS) at 50% capacity, ensuring efficient project execution and alignment with organizational goals- Standardize Jira reporting processes and templates, ensuring consistency and reliability across all design and delivery projects- Lead executive storytelling initiatives by preparing and delivering impactful, data-driven presentations and reports to leadership and stakeholders- Assemble project plans and assignments, direct and monitor work efforts, identify resource needs, conduct quality reviews, and manage issues as needed.- Lead cross-team communication strategies to ensure alignment between technology partners, designers, and stakeholders throughout project phases- Can pay $55-60/hWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Freight Claim and Chargeback Specialist - INTL Colombia

An Insight Global customer is hiring a international remote based Freight Claim and Chargeback Specialist out of Colombia. This person will be formalizing a chargeback process for the organization... More and will collect, organize and maintain shipping and receiving data related to supplier penalties and freight claims. Compensation Range: $16/hr to $17.50/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Release Train Engineer

A fortune 100 organization is seeking a Release Train Engineer that will sit either onsite in the greater Cincinnati Area, or fully remote for a long term contract. We?re seeking a dynamic Release... More Train Engineer (RTE) for our Product Office?a role that combines operational excellence in SAFe Agile with strategic leadership in Lean Product Transformation. This role serves as a servant leader and chief facilitator for Agile Release Trains, driving Program Increment execution, managing risks and dependencies, and improving flow through metrics-driven continuous improvement. It leads enterprise Agile and SAFe adoption by coaching teams and leaders, mentoring key Agile roles, and scaling consistent delivery practices across portfolios. The position champions the shift from project to product thinking, advising senior leaders on funding models, value streams, governance, and roadmap alignment with business strategy. It designs and executes organizational change management strategies to enable cultural transformation, stakeholder alignment, and customer-centric ways of working. Additionally, it optimizes technology and delivery pipelines while coordinating globally distributed teams to ensure consistent, transparent, and effective Agile execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Appian Developer

Our client is seeking a remote Senior Appian Developer opportunity to support a large federal customer. This individual will be responsible for:Key Responsibilities:Help to envision, design, and... More implement new features utilizing the Appian low-code platform for the projects based upon the prioritized product backlogBring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers and utilizing available resources including internal as well as external resourcesProvide estimates of upcoming sprints' work based upon current understanding of the functionalityWork with functional and testing team to understand the business functionality, to ensure what is developed meets or exceeds the end-user needsUnit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developers code as neededAttend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectivesDelivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.Participate in knowledge sharing sessions within the company to socialize best practices and white papers as applicableSalary ranges from $115-140,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Communications Manager - INTL Philippines

An employer is looking for a communications manager. This individual will provide Command and Control of Bridge calls during service outage situations for customers, driving for quick resolution of... More impacting issues and tracking incidents as they occur. In this role, the primary responsibility is to send out reliable, timely and accurate comms. The role will also assist in developing communication plans with internal partners to minimize end-user impact during system maintenance. The Incident Management ICC is responsible for leading the Incident Command teams support of several distinct properties across Microsoft Online. They will assist the Tier 2 Incident Command agents in providing superior Incident Communication and Coordination, and help drive for prompt resolution of all service impacting incidents. The Responsibilities include: - Lead Tier 2 Incident Command teams support of several distinct properties across CRM - Facilitate, engage! , and drive bridge calls during service outage situations for CRM Customers. - Work closely with remote support teams. - Communicate effectively within external groups, including end users (verbally and written as appropriate). - Develop support documents, training material, and other resources to help the Tier 2 Incident Command team provide excellent services, driving efficiency and accuracy at all times - Ensure adherence to established policies and procedures; ensure SLAs and KPIs are met with timely communication notifications. - Maintain service excellence, facilitating communication and collaboration among many parties to bring all Incidents to resolution quickly and efficiently - Adhere to established SLAs for acknowledging, engaging, communicating, and resolving IncidentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Level 1.5 Support

A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple... More regulatory and document management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity working EST hours in LATAM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Data Engineer - Marketing Analytics

As a Senior Data Engineer for our Marketing initiatives, you'll lead efforts to build and maintain data pipelines and models that power our marketing analytics and campaign management capabilities.... More You'll work at the intersection of marketing technology and data engineering, ensuring seamless data flow between Salesforce, Databricks, and various marketing platforms to enable data-driven campaign execution and performance analysis.Key ResponsibilitiesCampaign Data Management?Design, develop, and maintain scalable data pipelines to support marketing campaign execution in Salesforce?Ensure data quality and timely availability of customer segments and campaign metrics?Provide on-call support for critical marketing campaigns to ensure data accuracy and availabilityPipeline Development?Build and maintain robust data pipelines integrating multiple data sources including Salesforce, Google Analytics, and advertising platforms?Create and optimize ETL processes in Databricks for marketing data processing and analysis?Implement data quality checks and monitoring systems to ensure pipeline reliabilityAnalytics Support?Collaborate with Data Analysts to develop and maintain Tableau reporting infrastructure?Create and maintain data models that support marketing analytics and campaign reporting?Design and implement tracking mechanisms for campaign conversion and audience targetingPlatform Integration?Develop and maintain integrations between Salesforce and other marketing technology platforms?Ensure efficient data synchronization between marketing systems and data warehouse?Build automated data quality validation processes across integrated platformsCollaboration & Documentation?Partner with marketing teams to understand campaign requirements and data needs?Work closely with Data Analysts to optimize reporting solutions?Document data flows, models, and pipeline architecturesEligible States for Remote Work:AL, AZ, FL, CA, CO, GA, ID, IL, KY, KS,, MA, MD, MO, MT, NE, NV, NC, OK, OH, TN, TX, UT, WA, WYWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Preconstruction Manager

A client of Insight Global in the retail & technology sector is seeking Pre-Construction Managers to support the programming and coordination of sustainable building designs for customer fulfillment... More and logistics building programs. We are seeking a skilled Pre-Construction Manager with a track record of working in a fast-paced collaborative environment & the ability to manage and maintain cross functional partnerships in an enterprise level organization. The role will involve working extensively with project stakeholders, business teams, and other internal/external partners to define, create, implement, and execute new projects through their lifecycle. Our ideal candidate will have experience at various stages of development including, but not limited to due diligence, conceptual design, estimating, contract management, people management, procurement, and permitting. Responsibilities include (but not limited to): ?Develop and lead the pre-construction process for projects.?Research and compile all project specifics including but not limited to site survey, landlord work letter and permitting requirements in preparation for construction drawings.?Evaluate site feasibility?Lead the design efforts for NA L&E projects to meet Amazon operational and business requirements ?Coordinate design efforts with contractors, engineers, architects, operations, and maintenance teams to ensure technical and operational expertise if factored into designs ?Negotiate scope, price, and terms and conditions for design work, development agreements and construction work?Lead and review designs with regard to quality, schedule, and costs ?Review and approve generated construction drawings on behalf of Amazon.?Responsible for approval of developer/landlord building envelope delivery.?Develop an understanding of local permit processes.?Partner with key operational experts across the company to lead, support, and influence new business initiatives.This role is fully remote, with potential for SOME travel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Construction Manager

A client of Insight Global in the retail & technology sector is seeking Construction Project Managers to support the programming and coordination of sustainable building designs for customer... More fulfillment and logistics building programs. As a Construction Manager (CM), you will work with a broad set of stakeholders including Real Estate, Operations, Design, Launch, Startup, Delivery Experience, Legal and Retail to take the fulfillment center design from concept through the hand off to Operations. This position requires a firm understanding of engineering, planning, program management, contract administration and operations. Responsibilities include but are not limited to: ?Lead the Request for Proposals (RFP) process and vetting qualified contractor proposals, assemble bid submissions and foster the selection of the design build contractors?Coordinate with the designers, building teams, cost estimators to establish proper project budget, scope and schedule.?Assist in obtaining the information and decisions needed from Amazon which are required to complete the construction drawings.?Manage approvals and permissions needed from the building Landlords?Act as a facilitator of information required for by internal functional teams (IT, Safety, Loss Prevention, Food Safety, Operations)?Perform duties as the primary representative on permitting required with authorities having jurisdiction?The Construction Manager will monitor and assist with all utility integrations such as phone service, electrical power, water, sewer?Schedule: The Construction Manager will be the principle schedule auditor, monitor site production, determine target milestones, track and communicate progress?Develop capital appropriation requests and manage fiduciary responsibility for approved budgets?Perform site visits on a periodic basis to confirm schedule progress, attend contractor meetings and act as the single point of contact for the general contractor partners?Review the contractor?s buyout, subcontracting, material purchase schedule and long lead orders.?Coordinate with the launch/startup teams regarding schedule and phased area turnover to insure coordination with all stakeholder functions?Audit the contractors punch list completion progress ?The Construction Manager will direct the contractor through the document turnover and close out process?Coordinate with property management to transition the building facilities to their care?Lead continuous improvement and lessons learned efforts to improve standards, reduce costs and expedite timelines for construction programsThis role is mostly remote but may require roughly 50% travel across the US to various sites. Travel time will be paid for and expenses are reimbursed but must be purchased on a personal credit card. A recommended credit limit of 5k to appropriately support travel is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less