Job Search Results for customer service remote

Software Trainer - Local to Canada (Travel 75%, Remote 25%)

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle)... More Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!What you?ll do:? Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products.Provides training on a range of Lightspeed software products, tools, support and practical set ups found at typical client sites.? Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.? Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.? Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.? Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.? Performs other related duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr Analyst, IT Internal Control

Position SummaryOne of our financial technology clients that specializes in payment processing and data security solutions for enterprises is seeking a Senior Analyst, IT Internal Control to further... More develop and maintain the company's IT system of internal controls, following internal control framework guidance, regulatory requirements, and industry best practices. The Senior Analyst, IT Internal Control will work with functional area leadership to identify and assess key process risks and evaluate internal control effectiveness. Essential Duties and Responsibilities include the following and other duties may be assigned:? Facilitate and review IT process risk assessments conducted by functional area leadership.? Evaluate and test IT internal controls design and operational effectiveness, including ITGCs.? Identify, report, and monitor remediation of IT internal control gaps.? Ensure compliance with regulatory requirements (e.g., PCI-DSS, PCI-P2PE, GDPR, etc.).? Identify opportunities for process improvements to enhance IT internal controls. Version 08.26.2025? Conduct internal audits of the information security management system (ISMS) for ISO 27001 certification.? Support internally built tool, Risk and Control (RAC) Salesforce application enhancement project.? Assume business owner duties for RAC application, including management and monitoring of application fixes and improvements.? Generate and/or maintain RAC application user guides.? Perform analysis to determine proper data validation for all data elements used in projects.? Analyze existing data and database schema.? Generate process flow maps as needed for process improvement projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Python Cloud Developer (INTL Latam or India - REMOTE)

A large healthcare company is seeking an experienced Python Cloud Engineer to join its enterprise security team. The client is over $370Bn in revenue and operates over 9,000 locations. They are... More dedicated to putting people first from their customers to their employees, engaging with customer feedback to further innovate to provide the best care possible, simplifying processes for care, creating a trusting environment, and to creating the safest and highest quality of care to keep patients protected. The client is dedicated to giving back to those around them. They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc. Seeking experienced developer, with strong cloud/systems background, to work on exciting projects implementing security-as-code in a large multi-cloud environment, leveraging & enhancing modern frameworks, DevOps tools & processes. This is a senior role requiring hands-on development across multi-cloud environment and strong AI proficiencyJob responsibilities:-Design & build automated controls to monitor and enforce security policies across all hyperscale cloud providers - GCP, Azure & AWS-Develop API/microservices to automate reusable components -Standardize and automate security operational procedures and processes-Maintain and enhance IaC (Security) scanning solution-Translate cloud security controls into OPA rules-Research cloud services, identify event pattern and build event based controls-Build IaC templates for repeatable deployments across key cloud providers-Develop policies and automate enforcement for securing AI services, models, agents, etc-Design & Develop AI agents to meet variety of needs, including productivity improvement, enhanced user experience & cloud security enforcementsCompensation:$10/hr to $13/hr in India, $15-20/hr in Latam. Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solutions Analyst

Insight Global is looking for a Solutions Analyst for a Global Consulting firm that provides independent analysis, expert advisory and implementation support to corporations, law firms and financial... More institutions facing complex business, operational, and legal challenges. The Solutions Analyst will report directly to the Manager of Expert Solutions. The Solutions Analyst is responsible for accessing, designing and implementing cloud-based solutions to meet specific business needs, including selecting appropriate services, optimizing architecture, ensuring security and compliance, and providing ongoing support to maximize the benefits of cloud technology; essentially bridging the gap between business requirements and technical capabilities.The Solutions Analyst will act as the primary point of contact for technology solutions, practice specific software applications and systems used by internal experts to serve their IT clients. This position will act as a liaison between internal IT staff, business partners, and corporate departments to drive the deployment and management of technology solutions used by our Experts.Primary Duties? Work with customers to analyze and understand business and technical needs and maintain excellent customer relationships.? Manage multiple projects focusing on ensuring Expert Solution Delivery.? General Project Roles and Responsibilities: ? Assess business requirements with the customer? Design unique/non-standard IT solutions? Provide cost and performance estimates? Collaborate with internal IT staff, external support, and Vendors? Document architecture and train others for handing off maintenance and support? Manage end-to-end projects for onboarding SaaS solutions, including requirements gathering, vendor selection, solution design, implementation, integration, user training, and ongoing support.? Maintain understanding of key workflows, cost allocation, licensing, and support related to cloud services.? Monitor and analyze the performance of cloud services to ensure optimal recommendations and operations.? Provide reports and analysis of cloud utilization, optimization, and value added.? Troubleshooting, root cause analysis, and remediation of issues related to cloud architecture, security, and applications.? Assist in data engineering tasks, system administration, database administration, and data transmissions.? Automate and operationalize routine tasks.? Coordinate user acceptance testing of new or changing solutions.? Assist with development of cloud strategy and governance.? Maintain knowledge and documentation on the latest trends and technologies and conduct research and development of patterns and best practices.? General system maintenance and downtime for relevant data systems, providing Teir III support operations.? Willingness to adapt and learn new skills with rapidly realigning needs of our client's technologies.Pay Rate: 55-60/hr. Location: 100% remote US based working EST hoursWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ITSM Configuration Management II Specialist

Insight Global is seeking an ITSM Configuration Management II, either remote or local to Richmond, VA, to define, own, and mature ITIL-based Configuration Management (CMS, CMDB, and CSDM) lifecycles... More within ServiceNow, leveraging ITIL expertise to lead and coordinate initiatives that develop or enhance services, processes, procedures, and standards. This role requires an associate?s degree and 3+ years of experience owning and governing Configuration Management (CMS/CMDB) process lifecycles, including CMDB and CSDM, with responsibility for service design, governance, reporting, metrics, and service improvement. The ideal candidate will have hands-on experience with ServiceNow or a similar ITSM platform, a strong understanding of CMDB data models, class hierarchies, and CI relationships across infrastructure and applications, and proven experience applying ITSM and ITIL practices across process analysis, design, implementation, operational support, and service improvement. This role also involves developing dashboards, reports, metrics, and trend analysis, as well as leading medium-sized customer or partner engagements to deliver new or enhanced IT processes, services, or solutions. The salary for this role ranges from $70,000-$95,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Deployment Technician

One of our largest off-price retail clients, based in South Jersey, is looking to hire fully remote IT Technicians to join their Store Service team. This team is responsible for upgrading, managing,... More and supporting the technology/systems for store registers and payment terminals. This role will assist is a short-term (will take at least the month of January) PC licensing upgrade, which will be across 2,000 PCs and 300 store locations. Will be communicating with store managers and a third-party technician at each of these locations, to guide them through the process and provide any needed assistance. The third-party technician will be onsite at the store with a thumb drive that contains the new imaging, then once imaging is completed, this role will be responsible for configuring and testing the register. Will need to do post-installation validation, to confirm all technology is operating efficiently, then update/document the status in deployment records. In summary, the primary responsibilities will include; - Remote Coordination: Communicate with Command Center leads and third-party technicians using phone, Cisco Jabber, and MS Teams. - System Imaging and Configuration: Utilize tools such as VNC, remote management platforms, and phone support to install updated PC images on POS and Backoffice systems.- Post-Installation Validation: Provide remote assistance to verify connectivity and ensure all applications are functioning as expected- Troubleshooting: Diagnose and resolve deployment issues using remote access tools (e.g., RDP, TeamViewer).- Documentation: Maintain accurate deployment records and update configuration guides. - User Support: Offer remote guidance and assistance to end-users during deploymentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Support Specialist

An insurance client of Insight Global?s is looking for a Salesforce Support Specialist to join their team. This role is responsible for managing customer service cases from start to finish, ensuring... More issues are handled efficiently and with a strong customer-first approach. The position centers on case management, troubleshooting, and CRM system use, especially Salesforce.The person in this role will act as the first point of contact for Salesforce production issues, triaging incoming support requests, performing initial investigations, and escalating more complex problems when needed. They will document all activities in the CRM, monitor case progress, and follow up to ensure customer satisfaction.Success in this role requires strong problem solving skills, empathy, communication abilities, and excellent time management in a fast paced environment. The ability to analyze trends and recommend process improvements is also important.Preferred qualifications include Salesforce certification, experience in insurance or workers? comp, and familiarity with tools like Salesforce, Google Suite, Demand Tools or FullStory.This is a six month contract position with possibility of extensions. It is fully remote working Mountain Standard Time.Compensation:$30/hr to $37/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

User Research Helpline Specialist

Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or... More phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.Logistics: Schedule: Mon ? Friday Shifts: 8 hour shifts between 7:30am ? 11pm EST *options to work weekends tooProject duration: March ? Sept *with possible extensions Key Responsibilities: ? Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance. ? Troubleshoot technical issues participants may encounter with research tools or platforms. ? Follow up with participants to ensure adherence to study protocols and timelines. ? Document interactions with participants and escalate complex issues to the research team as needed. ? Maintain a professional and supportive tone, fostering a positive experience for all participants. ? Collaborate with User Researchers to refine communication strategies and troubleshoot recurring issues.?Work within Zendesk to close out tickets in a timely manner to not delay the research studyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Operations Engineer

Insight Global is looking for a Network Operations Engineer to join a leading Telecommunications client in Canada. This is a fully remote role within Canada. The Network Operations Engineer will... More support enterprise network operations initiatives focused on Cisco router software upgrades, configuration compliance, and network refresh programs. This role was created due to capacity gaps following team attrition and supports several projects that kicked off earlier this year and are being consolidated under this group.The successful contractor will play a key role in executing and overseeing network changes, ensuring stability, minimizing customer impact, and supporting large-scale upgrade efforts. While some work occurs during business hours, a portion of the role requires after-hours maintenance window support.This is not a telecom-specific role?enterprise network experience is sufficient.Key Responsibilities- Perform Cisco router software upgrades, including migration-related activities within the company's network environment- Audit, remediate, and clean up network configurations to ensure compliance and operational consistency- Support Cisco refresh programs, including upgrading existing gear (not a Juniper migration at this time)- Assist with DNAC (Cisco DNA Center) onboarding and operational use- Prepare, submit, and manage change requests (CM process) during business hours in preparation for after-hours network changes- Execute and support after-hours network changes during scheduled maintenance windows- Oversee assigned deliverables and ensure projects are executed as planned- Coordinate with internal teams to ensure minimal customer impact- Support projects that may start as ?one-off? initiatives but have potential to expand into larger programs- Help free up internal FTEs to focus on enterprise-specific initiatives by handling generic network operations workWorking Hours- Standard workweek: 37.5?40 hours- Majority of planning, coordination, and administrative work occurs during business hours- After-hours work required during maintenance windows (typically 10:00 PM PST, approx. 2?3 hours when changes are scheduled)- Network changes are not nightly; after-hours work is periodic- Contractors may shift their schedule later in the day to accommodate overnight workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less