Job Search Results for customer service remote

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ITSM Configuration Management II Specialist

Insight Global is seeking an ITSM Configuration Management II, either remote or local to Richmond, VA, to define, own, and mature ITIL-based Configuration Management (CMS, CMDB, and CSDM) lifecycles... More within ServiceNow, leveraging ITIL expertise to lead and coordinate initiatives that develop or enhance services, processes, procedures, and standards. This role requires an associate?s degree and 3+ years of experience owning and governing Configuration Management (CMS/CMDB) process lifecycles, including CMDB and CSDM, with responsibility for service design, governance, reporting, metrics, and service improvement. The ideal candidate will have hands-on experience with ServiceNow or a similar ITSM platform, a strong understanding of CMDB data models, class hierarchies, and CI relationships across infrastructure and applications, and proven experience applying ITSM and ITIL practices across process analysis, design, implementation, operational support, and service improvement. This role also involves developing dashboards, reports, metrics, and trend analysis, as well as leading medium-sized customer or partner engagements to deliver new or enhanced IT processes, services, or solutions. The salary for this role ranges from $70,000-$95,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

User Research Helpline Specialist

Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or... More phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.Logistics: Schedule: Mon ? Friday Shifts: 8 hour shifts between 7:30am ? 11pm EST *options to work weekends tooProject duration: March ? Sept *with possible extensions Key Responsibilities: ? Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance. ? Troubleshoot technical issues participants may encounter with research tools or platforms. ? Follow up with participants to ensure adherence to study protocols and timelines. ? Document interactions with participants and escalate complex issues to the research team as needed. ? Maintain a professional and supportive tone, fostering a positive experience for all participants. ? Collaborate with User Researchers to refine communication strategies and troubleshoot recurring issues.?Work within Zendesk to close out tickets in a timely manner to not delay the research studyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Operations Engineer

Insight Global is looking for a Network Operations Engineer to join a leading Telecommunications client in Canada. This is a fully remote role within Canada. The Network Operations Engineer will... More support enterprise network operations initiatives focused on Cisco router software upgrades, configuration compliance, and network refresh programs. This role was created due to capacity gaps following team attrition and supports several projects that kicked off earlier this year and are being consolidated under this group.The successful contractor will play a key role in executing and overseeing network changes, ensuring stability, minimizing customer impact, and supporting large-scale upgrade efforts. While some work occurs during business hours, a portion of the role requires after-hours maintenance window support.This is not a telecom-specific role?enterprise network experience is sufficient.Key Responsibilities- Perform Cisco router software upgrades, including migration-related activities within the company's network environment- Audit, remediate, and clean up network configurations to ensure compliance and operational consistency- Support Cisco refresh programs, including upgrading existing gear (not a Juniper migration at this time)- Assist with DNAC (Cisco DNA Center) onboarding and operational use- Prepare, submit, and manage change requests (CM process) during business hours in preparation for after-hours network changes- Execute and support after-hours network changes during scheduled maintenance windows- Oversee assigned deliverables and ensure projects are executed as planned- Coordinate with internal teams to ensure minimal customer impact- Support projects that may start as ?one-off? initiatives but have potential to expand into larger programs- Help free up internal FTEs to focus on enterprise-specific initiatives by handling generic network operations workWorking Hours- Standard workweek: 37.5?40 hours- Majority of planning, coordination, and administrative work occurs during business hours- After-hours work required during maintenance windows (typically 10:00 PM PST, approx. 2?3 hours when changes are scheduled)- Network changes are not nightly; after-hours work is periodic- Contractors may shift their schedule later in the day to accommodate overnight workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Strategic Account Executive - Hyperscaler & Content

Insight Global is hiring a remote Strategic Account Director in North Carolina or Texas, for a telecom client. We?re seeking a highly motivated and experienced Strategic Account Director to lead... More business development and sales across the Hyperscaler, Content, and Emerging Market segments. This role is responsible for driving strategic engagement and net-new revenue growth with some of the world?s largest technology, cloud, and content companies. The ideal candidate has deep experience selling complex network and infrastructure solutions to Hyperscalers, OTTs, cloud service providers, and major content platforms ? with a proven ability to navigate multi-layered organizations, influence strategic decisions, and deliver measurable results.What You?ll Be DoingOwn and grow key relationships with global hyperscalers, cloud providers, and content platforms to drive strategic partnerships and multi-year revenue growth.Develop and execute account plans aligned with customer roadmaps and company objectives to ensure long-term partnership success.Identify opportunities across fiber, IP transit, wavelength, and data center interconnect services.Collaborate cross-functionally with Sales Engineering, Product Management, and Network Planning to design and deliver scalable, cost-effective solutions.Lead contract negotiations and large-scale commercial discussions to secure long-term, high-value agreements.Maintain a strong understanding of customer business models, technical architectures, and global infrastructure needs to anticipate demand and influence design.Build and maintain executive-level relationships within customer organizations, positioning the company as a trusted strategic partner.Monitor market trends and competitive dynamics within the hyperscaler and content ecosystem to inform go-to-market strategies.Provide accurate and timely forecasting, reporting, and account performance analysis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

GCP Platform Administrator - INTL - India (14248ed4)

A Fortune 50 client is seeking a skilled and experienced GCP Platform Administrator to join their Enterprise Data Analytics Platform team. As a GCP Platform Administrator, you will be responsible for... More managing and maintaining our Google Cloud Platform infrastructure, ensuring the availability, scalability, and security of our cloud-based systems and services both IaaS and PaaS services. Your primary focus will be on deploying, configuring, and monitoring GCP resources, optimizing performance, and providing technical support to internal teams. You will play a critical role in ensuring the smooth operation of our cloud infrastructure and enabling seamless cloud-based solutions. This role is 100% remote in India, however candidates mut be willing to work between the hours of 1PM IST 10PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Distribution Designer

Our client is looking for an Distribution Designer to join the team! This is a remote position in Raleigh, NC. The role utilizes client-specific software and offers full training! This company... More offers room for growth with exposure to different projects and teams! This is a long term, stable opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Applications Engineer

Our customer is seeking a Field Application Engineer to support their sales organization. The Field Application Engineer will support Transector and Polyphaser solutions. Candidates will possess... More extensive knowledge of surge protection (AC, DC, RF, & Data products) and a power background, a plus. The ideal candidate will have experience with technical sales support, working with engineers, product line managers, and program managers. The candidate must have experience working with various customer influencers to support the business development sales team in winning new business. All potential candidates must have strong networking skills, technical presentation experience, up-to-date knowledge of industry standards (UL, IEEE, IEC, etc.), and a proven track record of customer support. General Duties and Responsibilities?Collaborate effectively with customers on new projects to understand their needs, to find the right solution, and support product innovation for surge protection (AC, DC, RF, & Data products), EMI/EMP, and AC power products. ?Bridge the technical gap between sales and the customer?s engineering groups/product line managers to communicate product needs to internal stakeholders from engineering, manufacturing, and product line managers. ?Support Sales in the acquisition of new customers and the ongoing needs of existing customers. ?Support regular customer engagement via video, phone, email, face-to-face, and live web chat ?Providing remote and on-site support ranging from installation to troubleshooting.?Resolve customer issues, questions, and complaints professionally and collaboratively. ?Supporting a dynamic sales team in existing sales and new business opportunities to meet brand budget and exceed revenue goals.?Support trade shows, be involved in key organizations/groups, and give customer-facing presentations on various topics to educate our customers. ?Provide quarterly updates on key market trends for products, OEM architecture, and competitor product releases.oIdentify customer and competitor trends and provide technical feedback to marketing and product groups. ?Support new product development process by gathering technical specs and business cases to create new product requests. ?Other duties as assigned.This role pays between $100-120K Annually + annual bonus potentialWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Graphic Designer/Documentation Specialist

OverviewWe are seeking a contracted Documentation Content Specialist/Graphic Designer to support our Instructional Design team by cleaning up, standardizing, and organizing customer-facing... More documentation. This role will focus on improving the consistency, usability, and visual quality of existing tools, SOPs, and job aids that currently vary in format, branding, and complexity.This is a remote, short-term engagement supporting onboarding and enablement programs for customer-facing teams (Sales, Customer Support, Academy). Key ResponsibilitiesReview a large set of existing customer-facing documents, including:ToolsSOPsJob aidsIdentify and flag:Outdated or redundant documentationInconsistencies in formatting, structure, and complexityClean up and organize documentation, ensuring clarity, usability, and consistencyStandardize documents to align with brand standards, including:Color palettesImageryLayout and visual consistencyImprove overall presentation and structure across materialsWork closely with the Instructional Design team to support onboarding programs for customer-facing teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Strategic Account Manager - Data Centers

Job DescriptionOur client is a leading global supplier of electronic components serving the urgent needs of engineers through a family of trusted brands. They offer a broad portfolio of products... More providing solutions for power distribution, surge protection, RF, cables, transceivers, and connectors. They serve varoius markets including telecom, commercial, industrial, military ,energy, MSO, and data centers.The Strategic Account Manager will possess extensive experience in account development, an understanding of the Data Center and Telecommunications market, industry trends, and experience working with Tier 1 accounts. The ideal candidate will have experience in technical sales, working with engineers, product line managers, and program managers. The candidate must have experience working with various influencers to support cold calling for business development. All potential candidates must have a strong network of contacts with access to key decision-makers and influencers. The candidate should have strong account development experience and a proven track record of profitable growth.This role is remote but requires 50-75% travel to customer sites, trade shows, etc.General Duties and Responsibilities:? Meet or exceed established quotas for the assigned brand/market.? Support trade shows, be involved in key organizations/groups, and have a strong background in social selling (LinkedIn)? Make outbound sales calls on sales leads and business development.? Provide primary interface with customers via video, phone, email, and live web chat.? Qualify opportunities and account potential with discovery questions.? Reports - Provide weekly sales reports, forecast, pre/post travel reports, and monthly pipeline funnel.? Complete daily sales activities from prospecting to customer follow-up? Build a strong sales funnel with new targets (prospecting), growth accounts (account development), and account management of existing customers to push year-over-year growth.? Process RFQs, generate quotes, and follow up to closure.? Perform customer discovery and recommend appropriate associated products, including other brand solutions.? Build a solution for customers with complex Custom/Special requests.? Resolve customer issues, questions, and complaints in a professional and collaborative manner.? Maintain a sales funnel to convert prospects into sales.This role pays between $120-145K + commissionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less