Job Search Results for financial services

Insight Global is seeking a Strategic Sourcing Manager, Indirect Spend to own and mature non-production sourcing across a highly decentralized environment. This is a hands-on, high-impact role for a... More strategic operator who thrives in ambiguity, influences stakeholders, and drives sourcing initiatives from strategy through execution while building a scalable indirect procurement function.Key Responsibilities:? Own and manage indirect spend categories ? Lead end-to-end sourcing initiatives aligned to business priorities and value targets? Develop data-driven category strategies using spend analysis and market intelligence? Identify and deliver cost savings, consolidation, and process improvements across fragmented spend? Build and manage a prioritized sourcing pipeline delivering measurable results? Lead RFIs, RFQs, RFPs, negotiations, and sourcing events with compliant execution? Manage the full contract lifecycle (MSAs, SOWs, NDAs, pricing) in partnership with Legal? Partner cross-functionally to influence buying behavior and drive use of preferred suppliers? Operate across multiple ERP systems and decentralized procurement environments? Build foundational sourcing processes, governance, and change management practices? Manage strategic supplier relationships, performance, and issue resolution? Provide transparency into spend, savings, and sourcing outcomes? Support sustainability, supplier diversity, and continuous improvement initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Business Systems Analyst to join the team with one of our largest banking clients on a 6-month contract. The successful candidate will be required to go on-site... More in downtown Toronto 3x a week and will support and evolve enterprise inventory, asset, and ServiceNow-based systems. This role goes beyond documentation?requiring someone who can dive into complex, ambiguous problems, span multiple systems, and persist until the right answers, data, and alignment are achieved.The ideal candidate brings strong process definition, requirements gathering, and stakeholder management skills, with a particular focus on CMDB, HAM, SAM, and inventory management. This individual will play a critical role in closing documentation and data gaps, enabling audit readiness, and ensuring business and technical teams are aligned around accurate, actionable information.Key Responsibilities- Define and analyze end-to-end business processes, tackling complex problems beyond basic documentation.- Gather, refine, and document clear business and functional requirements across ServiceNow, inventory management, and related systems.- Analyze and document data structures, including tables, source-to-target mappings, and data dictionaries.- Identify and close gaps across CMDB, HAM, and SAM, strengthening documentation and data quality.- Lead stakeholder engagement to align priorities, secure inputs, and drive consensus?even when inventory management is not a primary focus.- Produce high-quality documentation, diagrams (using Lucidchart), and supporting materials in Confluence, tracking work in Jira.- Support audit, compliance, and governance needs through accurate, traceable documentation.- Create training materials and enable knowledge transfer; communicate proactively and consistently with stakeholders.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A premier Energy company in the Houston, Texas area is seeking a Senior Data Architect to design and lead the evolution of a modern data platform supporting trading and analytics use cases. This role... More sits at the intersection of data engineering, platform architecture, and business problem-solving, with a strong emphasis on Databricks, Azure, and secure, scalable data platforms. This is a individual contributor and they will operate at a high level of abstraction, defining solutions and architectural direction while partnering with execution teams to deliver.In this role, the Data Architect will define and design scalable data platform architectures that support trading and analytics use cases. The individual will evaluate platform-level solutions, looking beyond software-only implementations to ensure the overall architecture aligns with performance, scalability, and enterprise standards. The role will be responsible for optimizing Databricks workloads to improve both performance and cost efficiency while establishing strong data security, governance, and access control models.The Data Architect will partner closely with platform providers and internal infrastructure teams to align architectural decisions across the organization. They will translate high-level business problems into scalable, well-structured technical designs and guide execution teams by breaking complex challenges into clear, deliverable components that can be implemented effectively. This position is required to sit onsite 3 days a week in Houston (either downtown or off i10 and Dairy Ashford). Depending on years of experience and technical ability, this position pays between $80-$100/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PayPal is seeking a highly skilled and motivated Technology Internal Controls Testing Analyst to join our dynamic First Line of Defense (FLOD) team. In this role, the candidate will play a crucial... More part in managing risks across PayPal?s Technology, and Engineering portfolios. As a key member of the Governance, Risk, and Compliance team, and will advocate for the control lifecycle philosophy by supporting the identification, assessment, testing, reporting, and monitoring of technology controls.This individual will collaborate closely with cross-functional teams, risk owners, and enterprise-wide Second Line of Defense (SLOD) and Third Line of Defense (TLOD) teams to ensure that PayPal?s compliance with enterprise risk governance standards and policies. Responsibilities:? Control lifecycle management, including identifying, assessing, mapping, monitoring, testing, and reporting on controls that align to the Technology Risk Taxonomy.? Understand, apply and promote PayPal?s "Risk as a Lifestyle" philosophy by understanding and adhering to enterprise policies, standards, and governance frameworks for risk and compliance.? Collaborate with business partners to identify and document key controls, ensuring alignment with SLOD and subject matter experts (SMEs) to meet requirements.? Partner with both SLOD and Third Line of Defense (TLOD) teams to streamline and reduce duplicative control testing efforts across all defense lines.? Collaborate with First Line of Defense (FLOD) Issue Management to map Technology Issues with the Technology Risk framework.? Support the development of tools and solutions that enhance technology risk management at PayPal, continuously identifying opportunities to improve efficiency.? Support annual Technology Risk Assessments in partnership with risk owners and control owners from FLOD as well as SLOD teams to ensure controls are documented, uplifted, or retired within the system of record.? Ability to understand and communicate complex processes and alignment to policy/regulatory requirements? Adherence to testing schedules to ensure all tasks and reporting are completed within established time framesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm is looking for an IAM Engineer to join their Security team and will support the design, implementation and ongoing operations of core enterprise identity and access... More management and PKI certificate systems. The Firm has more than 1,300 lawyers and has offices that span the globe from Boston, New York, Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, Sao Paulo, Tokyo and Washington, D.C. The Firm consistently ranks among the world's leading law firms. The Firm has the following practice areas: Corporate, Litigation, Banking & Credit, Capital Markets, Mergers & Acquisitions, Real Estate, Restructuring and Private Funds. They support clients in a variety of industries such as Energy (Oil & Gas, Power & Renewables), Financial Services, Healthcare & Life Sciences, Infrastructure, Technology, Insurance & Reinsurance, and Data Centers. This role will be 3 days onsite in NYC and the remaining 2 days remote, with the exception of the first two weeks of training which will be 4 days onsite. This role will join a team of two resources responsible for IAM operational tasks in Entra/Active Directory and special projects. They will be responsible for responding to IAM tickets that come through, troubleshooting issues and ensuring the appropriate approval processes are in place, certificates, adding accounts, granting access, etc. They are mostly onprem AD but there will be some in Azure EntraID. Key Responsibilities:- Administer and support Active Directory and Microsoft Entra ID environments, including users, groups, organizational units, and access policies. - Support identity lifecycle processes including provisioning, modification, and account termination.- Manage and support authentication protocols and systems including Kerberos, LDAP, SAML, and MFA platforms - Onboard applications to SSO platforms- Administer enterprise PKI (public key infrastructure), including certificate issuance, renewal, revocation, and support- Assist in the design, maintenance, and testing of role-based access and entitlements across infrastructure and applications. - Assist with periodic access reviews and certification campaigns. - Implement access requests according to established procedures and security policies, ensuring least privileged access.- Provide Tier 1 & 2 support for IAM related issues, troubleshooting access problems and escalating complex issues to leadership.- Create and maintain clear and concise documentation related to IAM processes, configurations, and troubleshooting steps. - Assist with monitoring IAM systems for anomalies and generate reports on access activity. - Participate in testing of IAM system updates, patches, and new features. - Assist in the development and implementation of automation scripts to streamline IAM processes (e.g., PowerShell, Python).- Work closely with other IT teams (Help Desk, Applications, Infrastructure, Information Security) to ensure seamless integration of IAM solutions. They may also be asked to help with special projects like upgrading their MFA system on all server/laptops; implementing new vendor for Identity Validation and go through vendor selection, POC, Implementation etc; deploying browser plug in for secret server; assist in IGA solution implementation etc. Compensation:$50/hr to $53/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job OverviewOur client is seeking a Vice President of Legal & Compliance to lead U.S. legal, regulatory, and compliance strategy for a large and highly regulated debt purchasing organization. This... More individual will serve as the senior legal and compliance leader in the U.S., partnering closely with executive leadership and global stakeholders to minimize regulatory, legal, and reputational risk while supporting business growth.This role owns operational compliance, corporate legal matters, regulatory oversight, vendor and law firm compliance, and team leadership.Day-to-Day ResponsibilitiesLead U.S. compliance strategy across federal and state regulations impacting debt purchasing and collectionsEstablish, maintain, and oversee compliance policies, procedures, training programs, and monitoring controlsAdvise executive leadership on regulatory changes, compliance risks, litigation exposure, and governance mattersOversee customer complaints, quality assurance trends, complex disputes, litigation, and counterclaimsReview and provide guidance on contracts, vendor agreements, leases, insurance coverage, and procurement mattersSupport privacy compliance, breach response, credit reporting (FCRA), AI-related legal obligations, and 1099-C requirementsOwn client audit responses and drive remediation effortsManage compliance of external law firms, bankruptcy servicers, payment providers, and vendors through audits and onboarding reviewsReview and approve all external communications (letters, scripts, email, SMS, web content, campaigns) for regulatory complianceLead, develop, and performance-manage compliance and quality teamsDrive continuous improvement across compliance frameworks and governance practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is... More 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global, a growing insurance brokerage, is seeking a highly organized and proactive Administrative Assistant to support their team. This role is essential to maintaining efficient... More day-to-day operations, ensuring client requests are handled promptly, and supporting the processing of insurance policies and documentation.The ideal candidate is detail-oriented, responsive, and thrives in a fast-paced environment where priorities shift quickly. You should be comfortable managing multiple tasks at once while maintaining accuracy and professionalism. Key Responsibilities:- Provide administrative support to agents and leadership team- Manage client communications, including emails, follow-ups, and document collection- Assist with policy processing, renewals, endorsements, and bind requests- Prepare proposals, invoices, certificates, and other client-facing documents- Coordinate with insurance carriers and underwriters for quotes and updates- Track deadlines, renewal timelines, and outstanding items to ensure completion- Maintain accurate and organized records in internal systems (AMS360/AgencyZoom experience is a plus)- Support billing and financing processes, including invoicing and payment tracking- Manage calendars, schedule meetings, and assist with internal coordination- Identify opportunities to improve efficiency and streamline workflowsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less