Job Search Results for customer service remote

IT Project Manager

An employer in the insurance industry is looking for a Project Manager to join the fully-remote team. Their day-today responsibilities will include sending out project status updates and preparing... More detailed project status reports. They will work closely with Product Owners (POs) and coordinate with both contract developers and in-house development teams. The Project Manager will manage integrations with third-party services and internal software, such as SharePoint, ServiceNow, and Salesforce. Utilizing Agile methodologies and Customer Relationship Management (CRM) tools in Azure DevOps (ADO), they will ensure regular reporting every two weeks. The Project Manager will oversee a mixture of internal projects and new builds, including the implementation of systems like Origami and their integration with tools like ServiceNow. They will also handle multiple projects simultaneously, ranging from smaller, short-term initiatives to large-scale projects worth up to several million dollars.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insurance Verification Specialist

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system.Reads physicians orders to determine services requested and to assure order validity.Obtains new medical record numbers for all new patients.Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor.Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes.Re-verifies all information at time of registration process.Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors.Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy.Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements.Collects the co-pay amount at each visit and provides a receipt to the patient.Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Data Ingestion Engineer-INTL India

Insight Global is sourcing for a Data Ingestion Engineer to join a global consulting firm assisting in a continuous monitoring and risk project. This position will require critical thinking and... More ability to identify and solve problems through expertise. The ideal candidate will have strong experience in data ingestion methods, such as extract and load techniques through scripting and/or tooling, streaming, API consumption, and replication. Experience analyzing performance bottlenecks and providing enhancement recommendations; you have a passion for customer service and a desire to learn and grow as a professional and a technologist. Experience developing strategies for data ingestion (from multiple sources) into Snowflake using FiveTran, Python, AWS glue, Snowpipes. The ideal candidate will have excellent communication and professionalism, with experience working cross functionally with stakeholders. This position will be a 6-month contract role with opportunity for extension. This will be a fully remote role in India working 11:30-7:30 PM IST Monday-Friday. Pay-rate: $15-20/hour USD. Exact pay rate will depend on experience and other factors.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program Manager, Launch

A client of Insight Global in the technology industry is hiring a Program Manager to assist with the launch of new locations in an effort to grow the business and increase access to the product for... More the customer base. This person will be responsible for owning the launch of new warehouse & distribution centers in rural locations and managing that process to get the building oeprational. The job requires working cross functionally across multiple teams to assist with the coordination of schedules & communication amongst leaders to complete the launches on schedule and on budget. This person will be the central point of contact for all vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a technical PM skill set and great interpersonal skills. This role will require 60-80% travel across the country to rural locations - the typical travel schedule will be Monday - Thursday with a remote work day on Fridays. We need an excellent communicator, and someone highly organized who can hit the ground runningWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

L3 IAM Auth0 Engineer

A client of Insight Global is seeking an experienced IAM Operations Engineer (L3) with 5?7 years of expertise to join their team and support high-volume identity and access management environments.... More This role focuses on operational support, configuration management, and escalation handling, and will operate in two shifts: 5:00 PM?1:00 AM MST and 12:00 AM?8:00 AM MST. The ideal candidate will triage IAM tickets, perform detailed log analysis, and ensure smooth system performance during off-peak hours. Responsibilities include second-tier customer support, investigating authentication issues, validating configurations, and working through backlog items. You?ll collaborate with global teams, escalate complex issues to IAM Architects or Auth0 Support, and contribute to maintaining secure and efficient IAM operations. Strong skills in troubleshooting, log parsing, and adherence to escalation protocols are essential.Responsibilities:? Triage IAM tickets and investigate logs for specific activities.? Perform configuration tasks and log parsing to support IAM operations.? Escalate complex issues to IAM Architects and, if needed, to Auth0 Support.Ensure smooth functioning of IAM systems in a high-volume environment.This is a fully remote contract position that pays between 15- 20 USD/hour. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. IAM Engineer

Insight Global is looking for a Sr. Identity and Access Management Engineer to sit remote and work EST hours for a large reinsurance client. This role will be joining the cybersecurity team and will... More work with a 3rd party vendor to implement an identity governance solution, which in this case is Saviynt. This role will involve supporting the environment from the engineering side and helping with there are new applications or integrations. This role will support the platform, Saviynt and other single sing on work like Entra ID for integrations and risk-based policies. On the customer side they use ping identity. This role will be 75% hands on engineering work and 25% working on processes/ architecture work and researching solutions. The ideal candidate will have strong experience designing and integrating IAM solutions, automating IAM processes and contributing to development and maintenance. Other duties of this role will include leading the integration of IAM solutions with existing systems, ensuring compatibility and compliance with security standards. They will Implement role-based access control (RBAC), Least-Privilege, and Zero-Trust principles, contributing to the development and maintenance of IAM solutions ? PingOne SSO, Saviynt Enterprise Identity Cloud, Entra ID. Lastly, they will monitor and enhance IAM security posture through continuous improvement and threat mitigation. Pay is around 65-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Certified Pharmacy Technician

Insight Global is looking for Prior Authorization Technicians to work fully remote in support of one of our large healthcare clients. Within this role, this person will provide patient care by... More removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients. Below are the key responsibilities for this role:?Directly communicate with insurance companies to facilitate the approval of medications.?Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.?Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.?Review prescriptions with doctors' offices to ensure optimal care of the patient.?Keep complete and accurate records of patient communications.?Assist patients in the management of their pharmacy insurance claims.?Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.?Communicate directly with patients over the phone to assist them in all aspects of medication compliance.?Research and investigate information to enable strategic decision-making by others.?Manage, organize, and update relevant data using database applications.?Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.?Identify trends, resolve problems; recommend improvements; implement change.?Actively participate in process improvement initiatives.?Act as a value-added business partner to stakeholders throughout the organization.?Protect organization's value by keeping information confidential.?Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.?Minimal in or out of state travel may be required.?Perform other duties as assigned. Hourly Pay Range: $20/hr-$22/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less