Job Search Results for help desk

A retail employer in the Cincinnati area is seeking a Team Lead for their facilities dispatch team. Reporting directly to the Operations Manager, this resource will lead a team of 12 dispatchers for... More IoT refrigeration maintenance. Responsibilities include:- Supervising, managing, and directing the activities of Facilities Management Support Resources.- Working with Customer to provide Deliverables as outlined herein during the Term.- Understanding, adhering to, and supporting adherence to Customer Facilities Management monitoring and support standards and applicable policies and procedures, as provided in writing by Customer.- Gain knowledge of Customer?s Facilities Management policies, procedures, tools, and systems and apply it to the supervision and training of the FM Team.- Coordinate Services with Customer?s personnel.- Communicate and escalate issues as in a timely manner.- Ensure the Services satisfy Customer?s business needs by aligning to the specifications of this Statement of Work.Complete Deliverables:(a)Reviewing and maintaining weekly employee and FM Team productivity reports using Customer systems and tools(b)Monitoring feedback channels and ensuring information is regularly reviewed with FM Team members(c)Providing weekly summaries to Customer on FM Team composition, performance, and productivity(d)Scheduling and coordinating Services in accordance with Customer?s requirements, as communicated to Service Provider in writing(e)Establishing, assigning, and tracking of shifts and schedules for FM Team members(f)Coordinating assigned activities as required by Customer and the programWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the insurance industry is looking for an Application Support Tech II to join the fully-remote team. This person will support a wide range of enterprise business applications such as... More ServiceNow, DocuSign, Kofax/Tungsten, HubSpot, and others. This role is focused specifically on application-level support?not help desk or hardware?acting as the go-to resource when users experience issues within specific systems. On a daily basis, this individual will troubleshoot application issues, manage user access and permissions (including SSO and ideally Okta), document tickets, and escalate to vendors when needed, while maintaining ownership of the issue through resolution. This person will operate as a functional owner across multiple applications, supporting onboarding/offboarding of users, managing configurations, and ensuring each system is aligned with Alliant?s governance model. They will work closely with project managers and business teams as new applications are implemented, taking ownership once those systems transition into steady-state support. The role requires someone comfortable navigating ambiguity, gathering information across teams, and proactively identifying solutions, as the function is still being built out and evolving. A strong emphasis will be placed on documentation and knowledge management, helping centralize processes and resources into platforms like ServiceNow and SharePoint, as well as building out more structured support workflows over time. The individual will also support system testing, upgrades, and process improvements, while partnering with vendors and internal stakeholders to ensure applications are stable, secure, and scalable. This position is ideal for someone who can operate across multiple systems at scale, take initiative, and help build a more mature application support and governance model, with future focus on automation and AI-driven processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Mobility Support Specialist is a customer-facing, entry-level technical support role focused on mobile device support and telecom services. Specialists will support users through device... More migrations, troubleshoot issues, document activity in the ticketing platform, and deliver a high-quality customer experience throughout the process. This team is supporting a large-scale migration of approximately 2,400 mobile devices from BlackBerry Enterprise Server (BES) to Microsoft Intune, transitioning users between two Mobile Device Management (MDM) platforms.A key requirement of the project is ensuring zero data loss during device conversion. Every device must be backed up prior to migration, requiring specialists to guide end users through various cloud-based backup solutions, including:? Apple iCloud? Google Cloud? Samsung Cloud? Other account-specific backup platformsThe role will involve walking users through:? Device backups and migration preparation? Password resets and account recovery? Authentication and access issues? Basic mobile device troubleshootingBecause of the customer-facing nature of the project, candidates with experience assisting users with password resets, account setup, or technical support are highly preferred.Key Responsibilities? Support mobile device migrations from BES to Intune? Assist users with device backups, account setup, and password resets? Troubleshoot smartphones, tablets, email access, mobile applications, and connectivity issues? Handle approximately 20?30 inbound/outbound customer interactions daily? Document all activity within the Connect ticketing platform? Provide excellent customer service and maintain a positive user experience throughout the migration processEscalate issues as needed while ensuring timely resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Core Responsibilities: *Troubleshooting software and hardware issues for end-users. *Providing timely and effective technical support to customers via phone, email, and chat. *Collaborating... More with cross-functional teams to resolve complex technical problems. *Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure *Documenting and tracking customer interactions and technical issues in a ticketing system.Day-to-Day:A client of Insight Global is looking for a bright, dynamic, hands-on 2nd-line support analyst to join a talented and highly valued team. Working from the office based in Alpharetta, GA supporting 13K internal users across the USA and worldwide. You will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. The client is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. As a Technical Support Specialist II, you will provide technical support through on-site and remote users. This role is critical for ensuring customer satisfaction and maintaining the company's reputation. For this role, you will need to be a great communicator who understands the importance of good customer service. You must have good attention to detail, be reliable, and be highly organized. The pay rate for this role ranges between $22-27/hour based on years of relevant experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2+ years of overall IT support experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an... More equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking an Accounting Technical Support Associate to join their team. This individual will serve as a primary resource for clients utilizing financial accounting... More solutions in banking environments, specifically supporting the Prologue general ledger (GL) system. In this role, you will work directly with client finance, treasury, and operations teams, as well as internal product and technical partners, to resolve application issues, explain accounting-related functionality, and support accurate day-to-day financial processing. Your work will play a key role in helping clients maintain confidence in critical accounting and reporting operations.Key Responsibilities:? Serve as a primary point of contact for external clients and internal partners regarding application questions, issue resolution, and product support needs? Research reported issues, perform diagnostic analysis, and determine appropriate resolutions for application and accounting-related problems? Execute database queries (SQL preferred) and diagnostic scripts to collect information needed for troubleshooting and issue analysis? Validate that reported issues are resolved to client satisfaction prior to closing support inquiries? Perform root cause analysis for complex issues and document corrective actions to help prevent recurrence? Escalate issues to appropriate internal teams when additional technical or product support is required? Participate in user acceptance testing (UAT) and review product documentation to support quality and usability? Provide feedback to product managers, business analysts, and developers regarding product functionality and enhancement opportunitiesSupport troubleshooting of data feeds, integrations, and batch processing within financial Target compensation: $90-95kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Support Operations ManagerOur client is a growing software technology company seeking a Support Operations Manager to own how support tickets get resolved: the process, the standards, and the... More results. This individual will build scalable support systems, define best practices for ticket management, and establish quality standards for issue resolution. This is a hands-on leadership role that requires directly handling tickets while supervising and coaching the support team.Essential Job FunctionsOwn ticket resolution quality and standards across the support teamDesign and manage the ticket pipeline, including intake, prioritization, categorization, and routingWork tickets directly, including complex or escalated issuesDevelop and implement processes that drive consistency and efficiencyBuild and maintain a knowledge base for common issues and resolutionsIdentify and implement AI-assisted tools to improve ticket resolution speed and qualityTrack and report on key support metrics, including ticket volume, resolution time, and qualityIdentify recurring issues and partner with internal teams to drive long-term solutionsSupervise, coach, and develop support team membersPartner with Engineering on technical escalationsPartner with Customer Success on client-sensitive communicationsPartner with Product teams to identify trends and improvement opportunities surfaced through support ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... More by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A Marketo Specialist is responsible for implementing, managing and optimizing marketing automation campaigns using Adobe Marketo Engage. They play a key role in executing, monitoring, and improving... More digital marketing efforts, particularly in email marketing, lead nurturing, social media management and demand generation. Ensure data integrity through CRM integration, manage segmentation and analyze performance metrics.Key Responsibilities:? Campaign Execution: Create, test, and deploy emails, landing pages, and forms within Marketo. Strategy and orchestration development for advanced programs such as automated trigger programs, smart campaigns, multi-channel, Dynamic Chat and target account management.? Lead Management: Develop and maintain lead scoring models, nurturing campaigns, and lead lifecycle management. Lead generation strategy and full funnel management. Be able to provide segmentation analysis on funnel performance.? System Administration: Manage the Marketo-CRM sync, maintain data hygiene, and configure segmentation. Manage Hootsuite set up for business teams.? Analytics & Optimization: Monitor campaign performance and lead gen pipeline, provide actionable insights, and conduct A/B testing. Understand Marketo attribution models and built-in reporting such as Marketo Performance Insights, Revenue Cycle Modelling and Predictive Analytics.Technical Implementation: Use HTML/CSS for email/landing page creation and troubleshooting. Support enablement of AI capabilities within Marketo, such as New Email Designer AI and Interactive Webinar AI. Implement integrations through CRM native connectors, Launchpoint, and standard APIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large software company is seeking an Employee Success Specialist to support multiple Employee Success and HR teams in a high-volume case management environment. This role is designed as a shared... More resource that will be cross-trained across various workstreams and teams, helping to resolve routine employee inquiries and cases while ensuring a positive employee experience. The ideal candidate is a quick learner with strong communication skills, solid technical aptitude, and a foundational understanding of HR processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less