Job Search Results for help desk

We are seeking a skilled MES Support/IT Analyst to join our team. The successful candidate will be responsible for supporting the Tulip MES platform, designing/developing Tulip applications, and... More providing general IT troubleshooting for the PCs running the MES Tulip software. This role requires a strong understanding of discrete manufacturing processes and the ability to ensure product genealogy and traceability. The position is onsite with a start time from 5 AM to 2 PM, Monday to Friday with Saturday shifts required at critical times. Second shift is also available starting at 1PM to 9PM. Key Responsibilities:?MES Platform Support: Provide technical support and maintenance for the Tulip MES platform, ensuring optimal performance and reliability.?IT Troubleshooting: Perform general IT troubleshooting on the PCs running the MES Tulip software, including hardware and software issues.?API Support / Development: Support the underlying APIs that keep the business data running.?Data Communication: Utilize Kepware to facilitate seamless data communication between various manufacturing systems.?Manufacturing Processes: Understand and support discrete manufacturing processes, ensuring efficient and effective production workflows.?Genealogy and Traceability: Ensure comprehensive product genealogy and traceability, maintaining accurate records and documentation for all manufacturing activities.?Problem Solving: Diagnose and resolve technical issues related to MES and IT systems, providing timely and effective solutions.?Collaboration: Work closely with cross-functional teams, including production, quality, and IT, to support manufacturing operations and continuous improvement initiatives.?Compliance: Ensure all activities comply with industry standards and regulatory requirements, particularly those related to defense manufacturing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Slot Technician has a proven electronics background with at experience in a technical role. This position is responsible for the servicing, installing, converting, upgrading and preventative... More maintenance of all gaming equipment. The Slot Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to a Technical Field Supervisor. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Technical Support Specialist for a start-up, digital content studio client of ours. They intersect storytelling and technology, creating cutting-edge films, animations,... More and video games. They are passionate, creative, and driven by innovation. As they scale, they are looking for a Technical Support Specialist who thrives in dynamic environments and is excited to support their creative operations. This position will be on site five days a week in Miami, FL. You will be the go-to expert for IT support across our team. You?ll ensure our systems run smoothly, troubleshoot issues, and empower our creatives to focus on what they do best. This role is ideal for someone who enjoys autonomy, problem-solving, and working in a fast-paced, creative environment.Key Responsibilities? Provide hands-on technical support for Mac desktops and laptops.? Troubleshoot and resolve issues related to Google Workspace (Drive, Gmail, Docs, Sheets, etc.).? Manage user accounts, permissions, and system configurations.? Maintain and support hardware, software, and network systems.? Document technical processes and create user-friendly guides.? Collaborate with cross-functional teams to identify and resolve IT challenges.? Proactively monitor systems and suggest improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionA large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call... More center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH. The schedule is second shift Sunday-Thursday flex start and end time between 2-3PM and 10-11:30PM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a skilled Data Center Technician/Engineer with a strong background in data center operations and experience with rack deployments & hardware technologies. The ideal candidate will be... More responsible for maintaining, monitoring, and optimizing data center infrastructure to ensure efficient performance and reliability.Key Responsibilities:? Infrastructure Management:? Install, configure, and maintain server hardware, storage systems, and networking equipment, including GPUs.? Monitor system performance, troubleshoot issues, and perform routine maintenance.? Manage and optimize GPU workloads for AI, machine learning, and data processing applications.? Monitoring and Reporting:? Utilize monitoring tools to track performance metrics and identify potential issues.? Generate reports on system performance and capacity planning.? Documentation and Compliance:? Maintain accurate documentation of configurations, procedures, and inventory.? Ensure compliance with data center policies and industry standards.? Collaboration:? Work closely with cross-functional teams to support project deployments and upgrades.? Provide technical support and training to team members and end-users.pay rate for this is 20-25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

pay range-35-40/hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that... More believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Computer Specialist based in Dahlgren, Virginia. This Computer Specialist will be delivering technical support to customers, such as data processing with hard drives,... More assisting with on-call customer support, and collaborating in IT conferences. This role requires a Secret clearance, along with 6+ months of previous experience within Information Technology and Microsoft Office (Word, Excel). Strong communication and customer support skills are required. The pay rate for this role ranges from $28.85-$38.46/hour, depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a highly skilled IT Support Technician to join one of our Minnesota based clients in a Tier III capacity. This hands-on role involves managing approximately 15 daily support... More calls from internal employees facing technical challenges across desktops, laptops, mobile devices, monitors, and enterprise applications. The ideal candidate will be adept at troubleshooting hardware and software issues, refreshing computers through imaging and deployment, and providing expert-level support for Microsoft tools including Copilot, SharePoint, Teams, and OneNote. This is a dynamic support role that demands strong technical acumen, clear communication, and a proactive approach to problem-solving. You?ll be expected to respond to both phone and email inquiries, leveraging service management tools and industry best practices to ensure timely and effective resolution of IT issues.This role requires you to be on-site 5 days/week.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less