Job Search Results for help desk

An employer is looking for a TS Desktop Support Admin to sit in Linthicum Height, MD. In this role, you will provide advanced desktop support for Windows environments, focusing on troubleshooting... More complex integration issues involving networks, servers, and peripherals. You will manage Active Directory tasks, imaging processes, and ticket resolution through Remedy, while delivering exceptional customer service. Daily responsibilities include supporting Microsoft Office Suite applications, remote desktop sessions, and mobile devices, as well as ensuring compliance with security and certification requirements. You will collaborate with internal teams to maintain seamless operations and resolve technical challenges efficiently.Compensation:$40/hr to $45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a hands-on, technically skilled Field Technician to join our team. This role combines on-site technical work with occasional phone support when not traveling. The ideal... More candidate is comfortable with physical tasks, network troubleshooting, and customer interaction.Hourly pay rate from $20/hr to $25/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is seeking a fully onsite Asset Manager in Ann Arbor, MI to support a company-wide mobile device refresh initiative. This role is responsible for coordinating the smooth... More transition of employees from older mobile devices to updated iPhones while maintaining accurate tracking of all assets throughout the process. The position requires strong organizational skills to manage device inventories in Excel, attention to detail during each step of the phone swap workflow, and the ability to guide users through basic iPhone setup tasks such as upgrades, log-ins, and resets. While Tier 1 iPhone support experience is beneficial, the primary focus of the role is delivering a friendly, efficient, and reliable customer experience for every employee during their device exchange.$15/hr to $17/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Slot Technician has a proven electronics background with at experience in a technical role. This position is responsible for the servicing, installing, converting, upgrading and preventative... More maintenance of all gaming equipment. The Slot Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to a Technical Field Supervisor. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Level 3 Desktop Support Analyst to join a large retail client in New York City. This role focuses on resolving advanced desktop support issues, partnering with vendors,... More and supporting end users across multiple Manhattan locations and remote corporate users. The Desktop Support contractor will resolve Level 3 desktop support tickets, including complex Windows-based issues, while performing password resets and troubleshooting application and program failures. This role will support and troubleshoot video conferencing tools, including Cisco Webex, and provide hands-on assistance across both Windows and macOS environments in an approximately 50/50 split. The contractor will also support mobile devices across iOS and Android platforms and troubleshoot applications within the Adobe Creative Suite. Jira will be used to manage, track, and resolve support tickets, while the role will require close collaboration with internal teams and external vendors, including gathering necessary information and budget-related details. Additional responsibilities include assisting with infrastructure-related tasks, such as unpatching switches when required and coordinating follow-ups, as well as leading and contributing to projects related to desktop support and end-user technology. Throughout all interactions, the contractor is expected to deliver strong customer service through clear communication and well-organized documentation. On a day-to-day basis, the contractor will resolve approximately 30 support tickets per day as part of a four-person desktop support team, supporting roughly 500 end users across New York City office locations and fully remote corporate users. This role requires providing onsite support across three Manhattan locations daily, including the 34th Street, 25th Street, and 5th Avenue offices. The contractor will troubleshoot a wide range of hardware, software, operating system, and conferencing issues while appropriately escalating and collaborating with team members and stakeholders to ensure timely and effective resolution of user issues. The position is onsite five days a week, begins as a 6-month contract, and is expected to convert to a full-time roleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a PC Refresh Technician (Tier 1/2) to support enterprise-level hardware refresh initiatives while delivering a high-touch, white-glove experience to end users. This role is responsible... More for the deployment, replacement, configuration, and support of end-user computing devices, ensuring minimal disruption and an exceptional customer experience. The ideal candidate is customer-focused, technically capable, and comfortable working directly with users in a professional environment, including executives and VIP stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a Technical Support Specialist to support a client of ours in Kansas City, KS. This position will require some travel (50-75%, 2 weeks per month). The candidate will... More serve as the IT liaison between the business and IT, to ensure all IT requirements are properly defined by gathering input from stakeholders, and help develop solutions for technical initiatives. This person will work with each site to identify potential gaps in additional needs, and work with vendors to provide solutions for the business. This role will require knowledge of general technical support, will lead technology implementations, software and hardware deployments, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a skilled MES Support/IT Analyst to join our team. The successful candidate will be responsible for supporting the Tulip MES platform, designing/developing Tulip applications, and... More providing general IT troubleshooting for the PCs running the MES Tulip software. This role requires a strong understanding of discrete manufacturing processes and the ability to ensure product genealogy and traceability. The position is onsite with a start time from 5 AM to 2 PM, Monday to Friday with Saturday shifts required at critical times. Second shift is also available starting at 1PM to 9PM. Key Responsibilities:?MES Platform Support: Provide technical support and maintenance for the Tulip MES platform, ensuring optimal performance and reliability.?IT Troubleshooting: Perform general IT troubleshooting on the PCs running the MES Tulip software, including hardware and software issues.?API Support / Development: Support the underlying APIs that keep the business data running.?Data Communication: Utilize Kepware to facilitate seamless data communication between various manufacturing systems.?Manufacturing Processes: Understand and support discrete manufacturing processes, ensuring efficient and effective production workflows.?Genealogy and Traceability: Ensure comprehensive product genealogy and traceability, maintaining accurate records and documentation for all manufacturing activities.?Problem Solving: Diagnose and resolve technical issues related to MES and IT systems, providing timely and effective solutions.?Collaboration: Work closely with cross-functional teams, including production, quality, and IT, to support manufacturing operations and continuous improvement initiatives.?Compliance: Ensure all activities comply with industry standards and regulatory requirements, particularly those related to defense manufacturing.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Field Analyst to join their team. This person will be assigned a campus to provide onsite tech support to students and staff. They will also help support the onsite tech... More in the library, classrooms, computer labs, etc. The analyst will perform brief inspection checks for damages & barcode labels (may be asked to print and affix missing underneath rugged case), perform iOS updates as needed, validate wireless certificates present and/or reset iPad from device or manually using desktop iTunes application if needed. The Analyst may also be pulled into random projects that pop up and need to be OK with a fluid environment and be able to pivot with ease. These projects may be refreshing iPads, updating laptops, etc. This person must be able to follow directions and be able to work in a team environment and provide excellent customer service. This position pays $15-$17/hr based on skillset and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less