Job Search Results for help desk

Job Description:Insight Global is seeking a Tier 1/2 Help Desk Support/End User Support Technician to join a growing cloud-based PC environment in Durham, NC. This individual will play a key role in... More providing Tier 2 technical support while managing incoming tickets and ensuring a seamless user experience. The ideal candidate is hands-on, customer-focused, and experienced in Active Directory and Microsoft environments. This role offers flexible part-time hours and the opportunity to work in a modern, cloud-driven technical setting while supporting day-to-day operations across end user systems and infrastructure.Day-to-Day:? Manage and resolve tickets through the Freshworks ticketing system? Provide Tier 2 technical support to end users? Handle user onboarding and offboarding (account setup, permissions, equipment provisioning)? Configure and deploy PCs for new hires (Pod PC setups)? Troubleshoot hardware, software, and connectivity issues? Set up and maintain AV equipment and printers? Support a fully Microsoft-based environment? Ensure timely resolution and documentation of all support requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SCHEDULE: 5 days onsite (Monday?Friday), standard business hoursDURATION: 6-Month Contract (option to extend or convert to FTE) ABOUT THIS ROLE:This is a leading subscription platform at the center... More of connected fitness, with more than 180 million community members in over 185 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love, and what device you use. Insight Global is seeking an IT Service Desk Technician (Tier 1/2) to support the SF office as an additional IT presence. This role is critical in delivering high-quality, scalable support in a fast-paced, SaaS-driven environment. You?ll be the front line for IT needs in the SF office?troubleshooting issues, supporting onboarding/offboarding, configuring laptops (primarily Mac), managing AV for meetings, and improving IT processes. You?ll work closely with a global IT team and have autonomy to drive improvements and deliver excellent customer service. DAY-TO-DAY: ? Provide Tier 1/2 technical support for hardware, software, and SaaS applications? Troubleshoot issues across a Mac-first environment (macOS, peripherals, networking)? Support and manage core tools: Google Workspace, Okta, Slack, Atlassian (Jira, Confluence), 1Password, JAMF? Own and manage support tickets through Jira, ensuring timely resolution and clear communication? Support new hire onboarding and offboarding (device provisioning, shipping/receiving, account setup)? Assist with identity and access management (SSO, MFA, group permissions)? Partner with cross-functional teams to resolve issues and improve workflows? Contribute to documentation and knowledge base articles to scale support? Identify recurring issues and proactively suggest automation or process improvements? Support AV needs for all office and company meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

? Responsible for providing day-to-day IT support, including break/fix troubleshooting for computers, hardware, and end-user technology issues? Supports common employee technical issues such as... More login/access problems, SharePoint sync errors, and general Microsoft 365 troubleshooting? Assists with new hire onboarding, including workstation setup, equipment provisioning, and account configuration? Performs Microsoft 365 administrative tasks, including license management, user support, and access requests? Provides support for warehouse technology and equipment, including basic troubleshooting for devices such as label printers and scanners? Serves as a front-line, employee-facing IT resource, delivering timely support and ensuring a positive user experience? Utilizes Jira to manage, track, and prioritize incoming support tickets and service requests? Supports IT asset management activities, including equipment inventory, deployment, and lifecycle tracking? Typically manages approximately 10 active tickets at a time across a variety of technical support requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Birmingham, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to:? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Run daily reports and email to financial representatives? Process Reporting for the Home Office daily? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area ? clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle ?change? requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWorking knowledge of MS OutlookWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Huntsville, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to: ? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle change requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software,... More access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational efficiency. The ideal candidate is customer-focused, technically skilled, and comfortable supporting high-volume service requests.Day-to-Day ResponsibilitiesProvide technical support for hardware, software, account access, VPN, and connectivity issues via phone, email, and in-person support.Manage and resolve support tickets while meeting established SLA expectations.Troubleshoot Windows operating systems, Microsoft 365 applications, Active Directory, and end-user devices.Install, configure, image, and deploy desktops, laptops, peripherals, and software applications.Document incidents, resolutions, and troubleshooting steps within the ticketing system.Escalate complex issues to higher-level support teams when necessary.Contribute to knowledge base documentation and identify opportunities for process improvement.Support asset management, device tracking, and inventory activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Support Engineer to sit in St. Louis, MO for one of their clients. The Support Engineer provides front-line technical support to ensure smooth computer operations for end... More users. Each day begins with reviewing and responding to incoming help requests. The engineer troubleshoots hardware and software issues using remote tools or in-person support when needed. They document all support interactions and escalate complex issues to the appropriate technician when necessary. Preventative maintenance tasks, such as cleaning and checking workstations and peripherals, are also part of the routine. The engineer deploys software packages and assists with installations as requested. They contribute to internal knowledge resources by creating help sheets and FAQs. Throughout the day, they monitor trends, reinforce SLAs, and suggest improvements to enhance support efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A local school district will be hiring a team of consultants to complete their end of year/into summer school/back to school support project. This person will respond to help desk tickets, phone... More calls, and walk-ups to troubleshoot basic hardware, software, and connectivity issues. They will also support district-issued devices (Windows laptops, Chromebooks, iPads), including setup, imaging, updates, and basic repairs as well as helping users with password resets, login issues, MFA support, and account access across district systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software,... More access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational efficiency. The ideal candidate is customer-focused, technically skilled, and comfortable supporting high-volume service requests.Day-to-Day ResponsibilitiesProvide technical support for hardware, software, account access, VPN, and connectivity issues via phone, email, and in-person support.Manage and resolve support tickets while meeting established SLA expectations.Troubleshoot Windows operating systems, Microsoft 365 applications, Active Directory, and end-user devices.Install, configure, image, and deploy desktops, laptops, peripherals, and software applications.Document incidents, resolutions, and troubleshooting steps within the ticketing system.Escalate complex issues to higher-level support teams when necessary.Contribute to knowledge base documentation and identify opportunities for process improvement.Support asset management, device tracking, and inventory activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less