Job Search Results for help desk

A large speciality gas client is looking for a Helpdesk technician to join their team in Radnor, PA. This candidate will be supporting internal employees over the phone. Any issues that can't be... More resolved over the phone will be escalated to a tier 2 team. High call volume is expected - this employee will handle 40-70 tickets each day. Tickets will include assisting with login credentials, network issues, password resets, and Google Suite products. The most important thing this candidate must have is the ability to learn new technologies and skills. A go-getter personality with strong communication is necessary. The employee must be comfortable going into the office 2+ times per week on Mondays and Wednesdays.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The leading digital payment company that supports online money transfers across the globe is looking for an Executive Support Technician to join the executive support team onsite in NYC. This team is... More responsible for delivering timely and efficient white glove support for all technology needs of the Senior Leadership Team and Executive Staff. Looking for an individual who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work.You will be responsible for providing in person and remote technical support for about 300 executives, their assistants, and other staff members, as well as high visibility meetings such as Board of Directors and quarterly Earnings calls. Looking for a candidate with the ability to lead and assist with root cause analysis to eliminate or mitigate issues in a timely manner and keep employee security a priority by maintaining a high level of confidentiality. You are both technically versed and passionate about providing world class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Tier 1 Service Desk Analyst will play a crucial role within our support team. As first point of contact for incoming support activities, the tier 1 analyst will provide and exceptional customer... More service experience and technical assistance to retail store end users. They will be taking calls regarding troubleshooting of networks, computers and POS terminals for the retail stores. The ideal candidate has dealt with calls related to POS hardware/software. If they can't handle the call, they can escalate it to the Sr. Tier 1 agents. This will be 100% phone support helping retailers with any IT issues they have in the store. Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers. Answer L1 (tier 1) technical support calls and drive to ticket resolution and swiftly escalate to Sr. Tier 1 team, Team Leads or Operations manager when support needs arise that are out of scope.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Network Operations Center (NOC) Technician serves as Tier 1 support for Greater Harris County 9-1-1 Emergency Network. This position is the first point of contact for inbound NOC service... More requests, incidents, and alerts. Technicians must possess broad technical knowledge of all systems and services supported by the organization and demonstrate advanced customer service, communication, and documentation skills. As a direct report to the NOC Lead, this role requires professionalism, technical versatility, and a mission-critical mindset. Compensation for this position depends on relevant work experience; anywhere from $20-$26/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without direct... More supervision. Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures complete and detailed physical inventory tracking and staging. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Ensures detailed physical inventory tracking and staging. Performs destruction of data bearing devices (DBD) following all documented procedures and runbooksSalary for this role is between 75-90KWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our top clients is looking for a voice provisioning analyst to join their SLC, UT team. This individual will be working at one of the premier financial institutions in the world to better... More enhance their skills as a technical professional. The types of events that drive the work CES performs includes: Employee Onboarding, Employee Mobility and Transfers, Leavers and Terminations, Firm Mergers, Acquisitions, & Divestitures, and Divisional Restructuring. Location Strategy projects and other strategic business initiatives also generate work for the team which manages the entitlements access and system configuration of technology products and services that span three work streams: Information Privilege Management, Voice Privilege Management, and Market Data Privilege Management. CES is constantly focused on transformation and improving the client experience. They partner with various Engineering, Human Resources, Risk, and Compliance teams to create fast, easy, and scalable solutions that meet the continuously changing demands of technology and our business. The ideal individual will be a strong mix of technical ability and personality. They will be working daily with clients of the firm, and they will need to be able to communicate effectively internally and externally.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking to hire a technically inclinedHelpdeskSupport Technician in a 34-month contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be... More answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 6 week period to get everyone up to speed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a team of talented and experienced data center technicians to assist with a major renovation project. This role will be crucial for upgrading the data center cabling infrastructure to... More handle artificial intelligence capabilities. pay range is from 14/hr - 29/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client is seeking a Helpdesk Analyst to join their team. This will be levels 1-3 support and will be 75% on phone/virtual support and 25% hands on support. The environment for support is Windows,... More Active Directory, 0365, and must be comfortable working across multiple different platforms. A basic level of networking experience is also required. You will receive tickets through Jira, as well as from phone and emails/chats. A very strong level of customer service is required as you will be supporting all layers of the business including executives and C-suites. This role can pay anywhere from 20-25 hourly depending on exp.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less