Job Search Results for help desk

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the... More technical users of the company. They need to be willing to go on site 5 days per week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A partner of Insight Global is seeking a Tier 1 Help Desk Technician to provide onsite IT support within a manufacturing environment. This role will serve as the first point of contact for end users,... More supporting day to day technology needs across a Microsoft-based infrastructure. The ideal candidate will have hands-on experience with device provisioning, user support, and basic networking, with the ability to troubleshoot both hardware and software issues efficiently in an onsite setting.Key Responsibilities?Provide Tier 1 technical support to onsite employees in a manufacturing environment?Diagnose and resolve hardware, software, and connectivity issues for end users?Set up, image, and provision laptops and other end-user devices?Support Windows 11 and Windows Server environments?Manage user accounts, permissions, and group policies within Active Directory?Assist with email and application support, including Microsoft Exchange and UniFLOW?Perform basic network troubleshooting (WAN, LAN, TCP/IP)?Navigate and troubleshoot using: oCommand PromptoPowerShelloNetwork and system settingsoFirewalls and Windows permissions?Support endpoint and mobile device management through Intune?Assist with cloud-based and enterprise tools, including Azure and Entra ID?Document issues, resolutions, and escalate more complex issues as neededTools & Technologies: ?Microsoft 365 / Microsoft Enterprise Environment?Active Directory?Windows 11 & Windows Server 2022?UniFLOW?Intune?Azure?Entra ID?Basic networking protocols (WAN, LAN, TCP/IP)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a detail-oriented Junior ERP System Administrator / IT Helpdesk Support to assist with day-to-day ERP operations and provide basic IT helpdesk support. You will help support our ERP... More system, Acumatica, while also helping resolve common technical issues for end users. This role is ideal for someone looking to gain hands-on experience in both business systems and IT support within a growing organization.Key Responsibilities? Provide first-level support for ERP users (troubleshooting issues, answering questions)? Assist with data entry, data cleanup, and data validation across modules? Support daily operational tasks such as order processing, inventory updates, and reporting? Document processes, workflows, and system procedures? Assist in testing system changes, updates, and new features? Collaborate with departments (Customer Service, Inventory, manufacturing, sales) to resolve system-related issues? Provide basic technical support for end users? Set up and configure user workstations, printers, and peripherals? Troubleshoot common hardware, software, and connectivity issues? Monitor incoming support tickets and escalate issues when neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an onsite IT Help Desk Technician to provide front-line technical support for their customer in Ipswich, MA. This individual will be responsible for supporting both... More on-site and remote users in a fast-paced enterprise environment. This role focuses on day-to-day end-user support, device setup, troubleshooting, and ticket management using FreshService as the primary service desk platform.The ideal candidate is customer-focused, comfortable supporting Windows and macOS devices, and able to work independently while collaborating closely with the Helpdesk team. Key Responsibilities:- Provide Tier 1 / Tier 2 support for end users across Windows and macOS environments- Respond to incidents and service requests submitted via FreshService, email, phone, or walk-up support- Troubleshoot hardware and software issues, including laptops, peripherals, printers, and conference room equipment- Image, configure, deploy, and troubleshoot endpoint devices for new hires and existing employees- Support Microsoft 365 applications (Outlook, Teams, OneDrive, Office apps)- Track, document, and update tickets clearly to ensure accurate communication and timely resolution- Escalate issues appropriately when root cause exceeds tiered support scope- Follow established IT processes, security guidelines, and documentation standards- Provide professional, courteous support to users at all technical skill levelsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a contract to hire full-time opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across... More two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion.Key Responsibilities?Laptop Deployment & Imaging: oSet up and deploy laptops, create and maintain ?golden images? using OS deployment tools (PLUS OS Deployer preferred).?Mobile Device Management (MDM): oImplement, configure, and maintain MDM solutions (Intune, JAMF, or similar).oSet up and manage Intune environments, not just maintain existing setups.?Service Desk Operations: oHandle Tier 1?3 support tickets (6?8 per day, typically resolved in 15 minutes or less).oTroubleshoot PC hardware and software issues.oSupport users in both Arlington and remote locations (cross-team and TeamViewer support).oManage Office 365, license permissioning, and MFA.oAddress phishing email incidents and keep devices up to date.?Customer Service & Collaboration: oPartner with Jason to improve customer service processes (CSR) across the organization.oWork independently as an individual contributor within a 6-person team.?Continuous Improvement: oIdentify and propose process improvements for service desk and MDM operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large financial enterprise in Phoenix, AZ is looking for a Help Desk Technician to join their IT Support and Service Desk team. You will be responsible for working directly with internal customers... More and end-users while supporting them both in person and remotely. You will communicate with end users directly via chat support and over the phone. It is important that you are able to type in a timely manner as these chat sessions will be monitored and requests are expected to be completed quickly. You may need to remote into end-users devices which can include laptop, desktop, mobile device, tablet, etc. They handle a large majority of Level 1 Tickets at the desk and then are implementing some AI technology to help with initial chat and ticket creation, training AI agents for agent assist - writing tickets, pulling information or documentation for support, and escalation to Tier II if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionWe are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices... More nationwide.Essential Duties and Responsibilities:?Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.?Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.?Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.?Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.?Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.?Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.?Adhere to corporate computing/technology operating procedures and standards.?Participate in bi-monthly weekend maintenance window testing as required.?Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.?Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.?Consult with and assist manufacturer?s representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a contract Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible... More handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system. They will take around 20-30 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign in issues, or operations. After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. This is a remote role once training onsite is completed but this employee needs reliable connectivity and a good working environment at home. This person also needs strong customer service and communication skills. Shift flexibility is also required.Shifts Open:-3 night shifts ? 7P-3A-1 day shift ? 9-5P ? This position will be very competitively recruited on so only taking skilled candidates for this openingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description:Insight Global is hiring a IT Service Desk Technician to join their team in San Diego. This IT Service Desk Technician will be a hands-on, technical problem solver working alongside a... More tight-knit IT support team in a customer facing role. The role is responsible for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned facility. The role includes white-glove customer service support, from setting up and maintaining A/V systems in conference rooms to directly supporting C-suite executives, so professionalism and attention to detail matter. While there?s still service desk volume, the in-person nature keeps things more dynamic and less call-heavy. This is a great fit for who enjoys variety, wants to grow their skills, and is excited to be the go-to IT presence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Service Desk Analyst role, under the direction of the IT Service Desk Manager, shall ensure that the computer users receive appropriate assistance with technology related incidents and... More questions.?Ensures that all trouble calls and emails are answered in a prompt, courteous and accurate fashion.?Ensures that calls and emails are handled with Information Security best practices in mind.?Diagnoses of Hogan Lovells IT incidents and troubleshoots accordingly. ?Follows up on backlog tickets on a daily basis. ?Escalates trouble calls to resolver groups or to Service Desk leadership when necessary. ?Utilizes the Hogan Lovells Service Management tool to enter IT tickets so that issues may be tracked.?Setup and maintenance of users? mobile devices.?Coordination and completion of workstation moves, installations, PC replacements, etc., as necessary, especially with relocations. This will require the imaging of Windows machines.?Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices, etc.?Assists with the setup and support of video conferences and audio/visual technology for meetings typically through Zoom or MS Teams.Targeting a $21 an hour pay rateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less