Job Search Results for help desk

An employer based in Roanoke TX is looking for a Level 2 IT Support Engineer to join their growing MSP organization. This person will partner alongside Level 1 engineers to support various client... More infrastructure. This person will hold a variety of responsibilities including managing system security including Active Directory roles and permissions, they will help design and support customer cloud and virtualized environments, they will install LAN, WAN, mobile, and other systems infrastructure, and help to analyze and isolate issues and provide solutions. They will also support various internal applications including Sentinel One, Datto BCDR, Datto RMM, CyberQP, SAAS Alerts, and other security-related applications. This is a full time, permanent role sitting on site 5 days a week. This role is posted at $80-$100,000/yr base salary (before benefits) based on tenure, skillset, background, and certifications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large company is looking for 2 strong Desktop Deployment Technicians to help them complete their Windows 10 to 11 migration by the end of the year.On a daily basis, they will receive tickets from... More ServiceNow, get a new machine and image it with Windows 11 and other needed softwares. They will be reaching out to customers directly to ensure their PCs have exactly what they need. They will have to drive these new deployments so outreach and follow up skills are necessary .We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Position Summary:We are seeking adaptable, professional, and hands-on Field Service Technicians to support two major IT infrastructure projects: a network expansion initiative and a large-scale PC... More deployment effort. These roles are critical to ensuring smooth operations across multiple clinical and administrative locations in rural New York.Key Responsibilities:- Assist with the deployment of Cisco switches, routers, and endpoints under the direction of network engineers.- Support PC imaging, customization, deployment, and asset recovery.- Perform unboxing, burn-in testing, tagging, and documentation of IT equipment.- Travel to various clinics and hospital locations within a 20?30 mile radius of Cooperstown or Fox Hospital.- Work collaboratively with team leads and senior technicians to execute installations and troubleshoot issues.- Maintain accurate records of deployed and recovered assets.- Follow established procedures and adapt to site-specific requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an IT Support Specialist in Broken Arrow, OK. This person will assist with the maintenance of the infrastructure of IT systems that support the manufacturing and... More warehouse business to function efficiently. This person will be onsite supporting engineering and manufacturing IT operations and working directly to support the end users with any issues they are facing. The IT Specialist will be responsible for ensuring solutions that are aligned to current systems are best practices and comply to federal policies and procedures. Manage updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. The specialist will join one additional IT team member onsite, and will interact with and support engineering and manufacturing personnel, and will provide excellent customer support. This is a long-term contract role, sitting onsite in Broken Arrow, OK.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsible for providing college-wide support of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in... More person, online, or by phone (85-90% phone support). Provides onsite, phone, email, and chat support for end user systems and applications. Provides outstanding customer service and empathy during all customer encounters. Resolves password issues (unlock accounts and change passwords) in various systems (Mostly dealing with password resets for students/faculty). Will be problem solving software problems while on the phone, while maintaining good customer service. Helping them get through MFA if there is an issue / 2 factor authentication. Utilizes ticketing system to document and prioritize work following Information Technology standard operating procedures. Logs all related interactions as well as answer, troubleshoot and document support calls and emails.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as... More necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. DUTIES AND RESPONSIBILITIES:Utilizes the Service Management tool to enter, track and maintain requests through completionRespond to phone, email, and in person requests for assistanceIdentifies and addresses trends in support issues and corrects the root cause.Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department successInvolved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc.Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scaleSupport mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.Provide guidance to staff and team members as needed to help them become proficientAdhere to all department and company processes and policies.Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and changePerform process compliance audit functions as required.Assist in the maintenance of IT budget activities as it relates to IT support activitiesAct as Primary IT contact for any locations assigned to the roleShared IT support on-call responsibilities for after hour emergenciesAdhere to, and maintain, policies and procedures10% domestic travel may be required. - secondary plant is 68 Spain RoadKlingerstown, PA 17941ITSS Hours (Central Time)Monday - Friday (On Call): 5pm - 10pmSaturday (On Call): 8am - 3pmClosed Sundays and Company HolidaysWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality. pay range is between 15/hr - 20/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less