Job Search Results for help desk
Feb 06, 2025
Portland, OR
|
Help Desk
|
Perm
|
$65k - $75k (estimate)
{"JobID":401391,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-122.671454545455,"Longitude":45.5118181818182,"Distance":null},"State":"Oregon","Zip":"97201","ReferenceID":"POR-761126","PostedDate":"\/Date(1738854991000)\/","Description":"The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You\u0027ll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"ITS Support Specialist","City":"Portland","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-5+ years of Field Engineer or ServiceDesk Tier II experience -5+ years of Windows Hardware Support experience -5+ years of basic desktop support (windows)-5+ years of switch and router experience -5+ years of Azure AD experience -5+ years of Cisco telephony experience -5+ years of ServiceNow ticketing system experience -5+ years of remote management software experience","Skills":"-Automotive industry experience -Experience with printer troubleshooting -Experience with multifactor authentication (MFA)-ITIL Certification -Experience working across numerous locations -Experience updating scripts through windows","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75000.0000,"SalaryLow":65000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 14, 2025
Boydton, VA
|
Help Desk
|
Contract,Perm Possible
|
$19 - $24 (hourly estimate)
{"JobID":427988,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-78.3539090909091,"Longitude":36.6767272727273,"Distance":null},"State":"Virginia","Zip":"23917","ReferenceID":"RIC-795005","PostedDate":"\/Date(1752502588000)\/","Description":"Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, Break Fix, Rack \u0026 Stack to join! Candidates must have knowledge of Microsoft office suite and a team first mentality. pay is 17-22/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Data Center Technician - B NIGHT SHIFT","City":"Boydton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Supporting deployment of on-site datacenter infrastructure Installing, replacing and troubleshooting Cables and Hardware Handling data bearing devices (ex. Hard drives, solid state drives, etc.) Working within a ticket-based environment Performs assigned Logistics/Warehouse Support tasks and escalates issues during high-volume work activity or escalation-based situations Performs data entry to document inbound and outbound packages Ensures accurate documentation of incoming and outgoing deliveries as well as records Performs cycle audits and data corrections to ensure all inventory controls are met","Skills":"CompTIA","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, Break Fix, Rack & Stack to join! Candidates must have knowledge of Microsoft office suite and a team first mentality. pay is 17-22/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 10, 2025
Meadow Lake, SK
|
Help Desk
|
Contract
|
$35 - $44 (hourly estimate)
{"JobID":424260,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-108.433695545455,"Longitude":54.1310887272727,"Distance":null},"State":"Saskatchewan","Zip":"S9X1V7","ReferenceID":"WAT-793452","PostedDate":"\/Date(1752167746000)\/","Description":"Insight Global is seeking an IT Field Services Engineer to join a leading manufacturing company in the Pulp and Paper industry. This position is based in Meadow Lake, Saskatchewan and On site 5 days a week.The primary purpose of this role is to provide expert recommendations and support for IT services and systems across assigned departments and/or facilities, aligning with both corporate and local business objectives. You will deliver on-site technical assistance and resolve IT-related issues in a 24-hour manufacturing environment.As the sole IT lead on-site, you will serve as the key liaison between the corporate IT team and the Mill, ensuring seamless communication and effective implementation of IT initiatives.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"COPY - IT Field Tech","City":"Meadow Lake","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-3 years within IT field tech space - Experience with Networking/ Network support- Hands on desk support experience - Great communication skill","Skills":"- Experience within a manufacturing setting - Hands on experience with Windows 11 Migration","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":44.0000,"SalaryLow":35.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking an IT Field Services Engineer to join a leading manufacturing company in the Pulp and Paper industry. This position is based in Meadow Lake, Saskatchewan and On site 5 days... a week.The primary purpose of this role is to provide expert recommendations and support for IT services and systems across assigned departments and/or facilities, aligning with both corporate and local business objectives. You will deliver on-site technical assistance and resolve IT-related issues in a 24-hour manufacturing environment.As the sole IT lead on-site, you will serve as the key liaison between the corporate IT team and the Mill, ensuring seamless communication and effective implementation of IT initiatives.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 02, 2025
Santa Clara, CA
|
Help Desk
|
Contract
|
$28 - $35 (hourly estimate)
{"JobID":423097,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.945272727273,"Longitude":37.4089090909091,"Distance":null},"State":"California","Zip":"95054","ReferenceID":"SJC-793021","PostedDate":"\/Date(1751476604000)\/","Description":"This is individual will join the NVIDIA Automotive Platform team, they will be testing the autonomous vehicle software. On a day to day basis this individual will be required to come onsite to the Redmond location, will be assigned a ticket/mission, load the specific software that is requested onto the vehicle, and go out with the driver to test the application on the road. The goal is to observe how the car driver itself vs. a driver. They will send the notes gathered from their drive to the software developer to make changes. Schedule is Monday-Friday 8-5PST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Autonomous Vehicle Test Operator","City":"Santa Clara","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1+ year of experience in a technical role or previously in a fleet role (military, police, firefighter, GIS, etc.)-Basic understanding of Linux commands-Valid Driver\u0027s license","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":35.0000,"SalaryLow":28.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This is individual will join the NVIDIA Automotive Platform team, they will be testing the autonomous vehicle software. On a day to day basis this individual will be required to come onsite to the... Redmond location, will be assigned a ticket/mission, load the specific software that is requested onto the vehicle, and go out with the driver to test the application on the road. The goal is to observe how the car driver itself vs. a driver. They will send the notes gathered from their drive to the software developer to make changes. Schedule is Monday-Friday 8-5PST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 11, 2025
Redmond, WA
|
Help Desk
|
Contract
|
$27 - $34 (hourly estimate)
{"JobID":425389,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.110363636364,"Longitude":47.6825454545455,"Distance":null},"State":"Washington","Zip":"98052","ReferenceID":"SEA-786557","PostedDate":"\/Date(1752192816000)\/","Description":"Understand and debug hardware and Linux OS and Windows related issues.Datacenter knowledgeRacking equipment, cabling both copper and fiber ethernetHave a basic understanding of networks and the principles behind itExperience implementing technology.Ability to learn new technologies quickly.Strong computer skills especially with the Microsoft Office Suite.Strong/proactive work ethicsStrong Oral and written communication skillsExperience understanding and communicating technical information to non-experts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Support Specialist","City":"Redmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years experience in a research environment.5+ years of experience in a data center or related field.Knowledge of Linux and server hardware support.Knowledge of networks and related hardware support.","Skills":"Experience with networked cameras and sensors in 3D capture environments and virtual reality (VR) applications is a plus.","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":34.0000,"SalaryLow":27.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Understand and debug hardware and Linux OS and Windows related issues.Datacenter knowledgeRacking equipment, cabling both copper and fiber ethernetHave a basic understanding of networks and the... principles behind itExperience implementing technology.Ability to learn new technologies quickly.Strong computer skills especially with the Microsoft Office Suite.Strong/proactive work ethicsStrong Oral and written communication skillsExperience understanding and communicating technical information to non-experts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 11, 2025
Windsor Mill, MD
|
Help Desk
|
Contract-to-perm
|
$42 - $52 (hourly estimate)
{"JobID":427017,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.7788181818182,"Longitude":39.3329090909091,"Distance":null},"State":"Maryland","Zip":"21244","ReferenceID":"DC0-793515","PostedDate":"\/Date(1752193030000)\/","Description":"Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts.Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources.Provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1 and Tier 2 resources) to log issues and requests in ServiceNow IT Service Manager.Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.Triage requests to ensure accurate transfers and escalation of customer requests or issues.Provide off-hour emergency support as neededPay range for this position is $45-$55/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Helpdesk Manager","City":"Windsor Mill","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3+ years of Help Desk/Desktop support experience.3 years of experience working with laptops running Microsoft Windows OS and Office365 suite.2 years of experience as a Team Lead for a Help Desk support team.2 years of experience providing Tier 2 IT support services to customers.2 years of experience using ServiceNow application for logging tickets and requests.Must have strong communication and customer service skillsGood Interpersonal skills that demonstrate the ability to communicate with customers.Bachelor\u0027s Degree and 3 years of experience, master\u0027s degree and 1 year of experience OR 7+ years of experience in lieu of a degree. Experience as a Help Desk team lead.Experience providing guidance, orientation and training on processes, procedures and systems supported by the team.Experience with using ServiceNow IT Service Management.Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.Strong understanding of IVR terminology and services.Must be able to obtain and maintain a Public Trust. Contract requirement.","Skills":"Flexible and positive attitude with interest in learning new technical skills.Strong problem-solving skills and the ability to work in a fast-paced environment.High level of organization, reliability, and independence.Passion and understanding of technology.","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.0000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary... (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts.Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources.Provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1 and Tier 2 resources) to log issues and requests in ServiceNow IT Service Manager.Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.Triage requests to ensure accurate transfers and escalation of customer requests or issues.Provide off-hour emergency support as neededPay range for this position is $45-$55/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Sep 17, 2024
Miami, FL
|
Help Desk
|
Contract
|
$33 - $41 (hourly estimate)
{"JobID":381240,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.2731818181818,"Longitude":25.8465454545455,"Distance":null},"State":"Florida","Zip":"33166","ReferenceID":"MIA-734625","PostedDate":"\/Date(1726564652000)\/","Description":"pay range-35-40/hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"L3 Technician","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors degree or minimum 4 years of equivalent related work experience along with field specific certificationsMinimum 3 years experience working in a high call volume, time sensitive support environment for a large company, supporting users in MDM Airwatch, InTune, Duo, iTunes, Samsung Knox","Skills":"Minimum 3 years experience working with airlinesAdvanced level knowledge of AirWatch and or InTuneApple Certified Support Professional Certification or equivalent experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":41.0000,"SalaryLow":32.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
pay range-35-40/hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that... believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 14, 2025
Miami, FL
|
Help Desk
|
Contract
|
$22 - $28 (hourly estimate)
{"JobID":428097,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.277,"Longitude":25.7705454545455,"Distance":null},"State":"Florida","Zip":"33126","ReferenceID":"MIA-784901","PostedDate":"\/Date(1752520485000)\/","Description":"This Field Technician will be supporting our clients Corporate Restaurant working to install new equipment. The restaurant environment can be dirty so this person needs to be willing to get their hands dirty when resolving issues. In this position, the Field Technician will also help to manage and ensure the best customer experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Field Technician","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- A Bachelor\u0027s degree, Associates, or High School Diploma, from an accredited college or university, or equivalent experience, is required - degree in Computer Science, Information Technology, Computer/Data Systems Management, or a related field is preferred- 1-3 years\u0027 experience- Technical expertise - IT backgroundGREAT PERSONALITY! - Needs great customer service skills!","Skills":"- Restaurant Industry experience -hardware install experienceField experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This Field Technician will be supporting our clients Corporate Restaurant working to install new equipment. The restaurant environment can be dirty so this person needs to be willing to get their... hands dirty when resolving issues. In this position, the Field Technician will also help to manage and ensure the best customer experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 02, 2025
Boydton, VA
|
Help Desk
|
Contract
|
$18 - $22 (hourly estimate)
{"JobID":422937,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-78.3739090909091,"Longitude":36.681,"Distance":null},"State":"Virginia","Zip":"23917","ReferenceID":"RIC-790228","PostedDate":"\/Date(1751444160000)\/","Description":"Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Center Decommissioning \u0026 Logistics Technincian","City":"Boydton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Supporting deployment of on-site datacenter physical infrastructure Installing, replacing and troubleshooting Cables and Hardware Handling data bearing devices (ex. Hard drives, solid state drives, etc.) Working within a ticket-based environment Performs assigned Logistics/Warehouse Support tasks and escalates issues during high-volume work activity or escalation-based situations Performs data entry to document inbound and outbound packages Ensures accurate documentation of incoming and outgoing deliveries as well as records Performs cycle audits and data corrections to ensure all inventory controls are met","Skills":"DecommissioningCompTIA A+CompTIA ITFNetworking","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.0000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jul 11, 2025
Jeffersonville, IN
|
Help Desk
|
Contract
|
$18 - $23 (hourly estimate)
{"JobID":426168,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-85.6991818181818,"Longitude":38.3190909090909,"Distance":null},"State":"Indiana","Zip":"47130","ReferenceID":"ATL-785905","PostedDate":"\/Date(1752192921000)\/","Description":"A client of Insight Global\u0027s is looking for a Desktop Support Technician who will provide:- Call Center Support: Provide technical support in a call center setting, assisting users both remotely and in person.- Computer Imaging: Unbox and set up computers, connect them to the network, initiate PXE boot, and ensure all applications and systems (Windows 10 and 11) are fully operational before deployment.- Inventory Management: Maintain accurate records of incoming and outgoing equipment, monitor inventory levels, and order supplies as needed for audit periods.- Shipping and Receiving: Handle the logistics of shipping and receiving equipment, ensuring timely and accurate processing.- Troubleshooting: Address issues related to computer imaging; no requirement for advanced troubleshooting such as VDI access.- Warehouse Operations: Operate in a warehouse-style environment, including lifting and moving equipment.- Equipment Requests: Fulfill equipment requests from remote users, ensuring their needs are met promptly.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Desktop Support Technician","City":"Jeffersonville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4+ years of experience in a call center or similar environment.- Basic troubleshooting skills related to computer imaging.- Basic computer setup and imaging skills, including experience with Windows 10 and 11.- Strong organizational skills and attention to detail.- Ability to lift and move equipment as required.- Excellent communication skills for effective support and collaboration.","Skills":"Familiarity with MDT (Microsoft Deployment Toolkit) is a plus","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.0000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A client of Insight Global's is looking for a Desktop Support Technician who will provide:- Call Center Support: Provide technical support in a call center setting, assisting users both remotely and... in person.- Computer Imaging: Unbox and set up computers, connect them to the network, initiate PXE boot, and ensure all applications and systems (Windows 10 and 11) are fully operational before deployment.- Inventory Management: Maintain accurate records of incoming and outgoing equipment, monitor inventory levels, and order supplies as needed for audit periods.- Shipping and Receiving: Handle the logistics of shipping and receiving equipment, ensuring timely and accurate processing.- Troubleshooting: Address issues related to computer imaging; no requirement for advanced troubleshooting such as VDI access.- Warehouse Operations: Operate in a warehouse-style environment, including lifting and moving equipment.- Equipment Requests: Fulfill equipment requests from remote users, ensuring their needs are met promptly.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .