Job Search Results for help desk

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency... More in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS/DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN/WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding/offboarding, supporting VIP users, collaborating with vendors, and delivering occasional off-hours support as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

BASIC FUNCTIONResponsible for providing advanced technical support and administration for servers, networks, and related IT infrastructure. This role includes configuration, maintenance,... More troubleshooting, and optimization of Windows/Linux servers, network components, and associated systems. Supports local and remote sites, resolves complex technical issues, and manages medium to large projects under general supervision.EXPERIENCE? Minimum 3-5 years of combined server and network administration experience. (General networking knowledge and experience would be sufficient. More experience on the server admin side would be preferred over network.)EDUCATION? Bachelor?s Degree in Computer Science, Information Systems, or related field (or equivalent experience).ESSENTIAL JOB DUTIES/RESPONSIBILITIES? Administer and maintain Windows Server, Microsoft SQL Server, and virtualized environments (Windows/Linux).? Configure, monitor, and troubleshoot network components (Cisco, Juniper, Aruba) and wireless systems.? Provide Tier 2 and Tier 3 support for servers, networks, and client systems, including after-hours support.? Perform preventative maintenance: monitoring, patching, space management, and security updates.? Analyze and resolve technical problems for servers and established networks; document resolutions.? Implement hardware/software upgrades and support local operational applications.? Gather business and security requirements for server and network provisioning; ensure compliance with architectural and security standards.? Recommend add-on technologies and customizations to improve operational efficiency.? Coordinate with SCADA and Process Control teams for best practices and security alignment.? Write clear documentation and provide training (procedures, guides).? Relocate and install technical equipment as needed.? Manage medium to large projects and special assignments as directed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Analyst to join a prestigious international law firm client in Los Angeles, CA. This individual will be a vital member to the firm?s IT support team and will... More be responsible for providing technical support for the business and end user devices, both hardware/software, including PCs, laptops, IP telephones, and mobile devices. This role requires the individual to be in the office five days a week. The day-to-day responsibilities may include:?Field incoming help requests from end users via telephone and e-mail in a courteous manner?Ensure all requests from users are logged and escalation procedures are followed?Maintain problem status/resolution information in ticketing database?Ensure SLAs are met by reviewing the Help Desk inbox and tickets?Escalate issues and collaborate with the appropriate IT teams to find resolutions?Update Help Desk knowledge base with accurate and up-to-date information?Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment?Troubleshoot Android and Apple iOS software issues?Maintain expert level knowledge of the platform?s operating systems, standard applications, and computer hardware solutions?Support the Help Desk team and respond to hardware tickets ?Work overtime as need This position starts off as a 3-6 month contract and then will convert to a full-time role, dependent on the overall performance and business needs. This position requires individuals to be local to LA (Century City) ? in the office 5 days a week. Compensation $35-45/hr Exact compensation may vary based on several factors, including skills, experience, and education. While on contract, benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the... More organization. Job Responsibilities:Provide technical support to end-users via phone, email, and in-person.Diagnose and resolve hardware, software, and network issues.Install, configure, and maintain computer systems, printers, and other peripherals.Assist with the setup and deployment of new starters and equipment.Maintain accurate records of issues and resolutions in the help desk ticketing system.Collaborate with other IT team members to resolve complex issues.Educate users on basic IT practices and troubleshooting techniques.Ensure compliance with company IT policies and procedures.Travel to other offices within the organization to provide onsite support as needed.Coordinate with local IT teams to ensure consistent support across all locations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... More require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role is focused exclusively on executive-level... More support and is not part of the general help desk. You will ensure seamless technology experiences for leadership, particularly during meetings and daily operations. You?ll work in a Dell environment and support Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices. Collaboration with cloud, security, compliance, and Intune teams is essential. You will partner with Executive Admins to support technical assistance for presentations and conference rooms for leadership meetings and events, in addition to managing VP level laptops, desktops, mobile devices and peripherals.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Systems Engineer based in Dahlgren, VA. This Engineer must have a secret clearance and IAT Level II Certification. This Engineer will be delivering Operation & Maintenance... More (O&M) support for Windows servers, such as implementing patch management protocols and ensuring security and information assurance for the organization, and needs 7+ years of previous experience. Strong experience with Windows Active Directory infrastructure current Microsoft Windows systems is important. Experience creating system specifications, test evaluations, reports and design requirements, along with creating Standard Operating Procedures (SOPs) for hardware and software deployment strategies, is also required. This Engineer needs customer support experience, resolving help desk issues, and delivering support for VMWare, Splunk, IBM Endpoint Manager, and NetApp enterprise storage infrastructures. Experience designing, implementing and managing automated deployments of Windows 20162019 Servers, and supporting Windows server migrations is important. Knowledge of SAN fundamentals, such as LUN provisioning and virtual machine, zoning, and snapshots is also required. This Engineer must also have an understanding of Department of Defense (DOD) networking, Security Technical Implementation Guides (STIGS), Security Content Automation Protocol (SCAP), and the Assessment and Authorization (A&A) package for system security. Strong communication, multitasking, and analytical skills is important for this role. The salary ranges from $110,000-$115,000, based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for an ESS Helpdesk Technician to join the team immediately. This position requires an active SECRET clearance. As a Electronic Security Systems Help Desk Technician, you will:Monitor... More and respond daily to submitted C?Cure and Milestonehelp tickets.Acknowledge receipt of tickets and gather additional information from end users.Document troubleshooting steps, resolutions, and updates in the ticketing system.Close completed tickets and escalate unresolved issues to the COR weekly.Provide weekly reporting on ticket status, common issues, and resolution times.Troubleshoot and support:C?Cure 9000 (v3.0 or higher) access control systemsMilestone XProtect Corporate (2022 or higher) video management systemsiSTAR Door Controller hardware, Recording Servers, encoders, and decodersConfigure and modify badge programming, monitor views, and camera settings.Maintain a detailed log of help desk activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Support Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Ratify complex orders for completeness,... More accuracy and commission eligibility, and provide pre and post-sale monitoring, escalation and resolution support. Subject matter experts with the Enterprise end to end sales and ordering process; provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery personnel to improve order accuracy and accelerate the sales and ordering process. Point of contact working with key stakeholders from partner teams to identify, develop, and initiate resolution plans with defective opportunities throughout all stages of the sales & ordering process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less