Job Search Results for help desk

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Daily responsibilities will include monitoring the IT ticketing system, logging new requests, assigning tickets when necessary, providing timely updates to end-users, and closing tickets once issues... More are resolved. The role also involves setting up new equipment such as Windows PCs and MacBooks for new hires, including installing required software, configuring user accounts, and ensuring devices are ready for day-one use.In addition, the candidate will assist with the retrieval and return process of user equipment when employees transition roles or exit the organization, ensuring all hardware is properly accounted for and prepared for redeployment.How will you create impact?? Ticketing and First Contact Support: Act as the first line of support by monitoring and responding to IT service tickets. Record, track, and document support requests and resolutions in the ticketing system.? End-User Assistance: Provide prompt, professional support for desktops, laptops, printers, mobile devices, and common applications. Walk users through step-by-step solutions to resolve issues.? Issue Diagnosis and Troubleshooting: Perform initial triage of technical problems, resolve common issues, and escalate more complex problems to senior team members when necessary.? Hardware and Software Setup: Assist with basic installation and configuration of desktops, laptops, and peripheral devices.? Documentation and Reporting: Maintain accurate records of user requests, troubleshooting steps, and resolutions. Update knowledge base articles as needed.? Collaboration: Work closely with the IT team to ensure efficient support operations and contribute to a positive user experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Care is central to this global hotel?s brand, driving their commitment to personalized guest experiences. To deliver care in a fast-paced world, we must deeply understand guest preferences and... More context to enable tailored experiences that differentiate this hotel. Personalization at scale is key to our digital growth, spanning the entire guest journey?from acquisition to post-stay reactivation. Our vision is to deliver the most relevant products, offers, experiences and information across digital (web, app, email, paid media, social) and offline (front desk, concierge, direct mail, contact centers) channels to our guests using AI assisted decisioning and recommendations. This role supports the design, development, and operation of the Customer Data Platform; collaborating with engineering, IT, Digital, Data and Marketing teams to align architecture and integration strategies that activate personalized experiences across the hotel?s ecosystem.The Customer Data Platform Lead Engineer works directly in CDP and within other parts of the MarTech stack to build and iterate on the single customer view to support business partners and downstream tools where customer data is used. The CDP Engineer is an expert in using, understanding, and acting on customer data. They use the CDP to unlock powerful insights from a wide range of data sources to inform ongoing company and marketing strategy. Role & Responsibilities?Collaborate with CDP Product Manager and business partners to understand the go-to-market process, customer lifecycle, and customer strategy, and how customer data and the Amperity CDP can enable success?Develop customer analyses and use data to identify solutions to challenging customer problems (e.g. causes of customer churn, attributes of high-value customers, etc.)?Build dashboards in BI tools for ?always-on? customer trend monitoring?Supporting the organization and business partners with the right source data, new data assets, and destination connections to drive internal reporting and/or marketing execution?Lead analysis and reporting projects from start to finish, defining the necessary data, building a proof of concept in Sandbox, and deploying a new or updated data assets or attributes?Identify and tackle issues concerning data management to improve data quality and availability?Implement new automated recurring workflows, including automated ingest of new data source and/or egress of data into a downstream system while ensuring they are monitored and maintained?Identify trends, opportunities that help drive and measure incremental growth?Build scalable methodology and tools to accelerate CDP adoption?Ensure compliance with data privacy requirements as it relates to data in the CDPWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Description:?Support dSPACE, Opal-RT, NI and Typhoon HIL automation.?Create HIL test strategies, test cases, and scripts based on client, internal, and regulatory requirements.?Set-up test equipment... More and run hands-on tests.?Support all release testing and bug triaging.?Help identify gaps in requirements and review the requirements for testability.?Work on setups to allow highly automated software release testing.?Create data acquisition systems for test data recording.?Document results and provide reports.?Establish traceability using requirement management tools and version control.?Investigate test failures through analysis and failure reproduction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients in Virginia Beach, VA. The Network Administrator ? Nightwatch ensures 24/7 network availability. Working within the Network... More Operations and Security Center (NOSC), you will operate, maintain, and troubleshoot multi-classification LAN, WAN, and VPN infrastructure. This position follows a Panama shift schedule (6 PM?6 AM), rotating long and short weeks to provide continuous coverage. There will need to be a willingness to work evening, night, and weekend shifts, What you will do?Maintain uninterrupted operation of local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN).?Plan, evaluate, and coordinate installation or reconfiguration of data and voice communication hardware/software.?Troubleshoot network connectivity issues?WAN circuits, equipment failures, router/switch configurations, firewall access control lists, VoIP device registration, and cryptographic device keying.?Coordinate with Navy, DISA, and commercial carriers for circuit implementation and fault resolution.?Ensure Information Assurance compliance through IOS upgrades, device configuration changes, and firewall ACL verifications.?Monitor network performance and conduct short- and long-range capacity planning.?Develop and maintain network documentation and standard operating procedures.?Propose cost-effective network design enhancements based on current usage and future requirements.?Coordinate third-party maintenance and restoration support at remote sites.Compensation: $38/hr to 40/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients in Virginia Beach, VA. The Network Administrator ? Nightwatch ensures 24/7 network availability. Working within the Network... More Operations and Security Center (NOSC), you will operate, maintain, and troubleshoot multi-classification LAN, WAN, and VPN infrastructure. This position follows a Panama shift schedule (6 PM?6 AM), rotating long and short weeks to provide continuous coverage. There will need to be a willingness to work evening, night, and weekend shifts, What you will do?Maintain uninterrupted operation of local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN).?Plan, evaluate, and coordinate installation or reconfiguration of data and voice communication hardware/software.?Troubleshoot network connectivity issues?WAN circuits, equipment failures, router/switch configurations, firewall access control lists, VoIP device registration, and cryptographic device keying.?Coordinate with Navy, DISA, and commercial carriers for circuit implementation and fault resolution.?Ensure Information Assurance compliance through IOS upgrades, device configuration changes, and firewall ACL verifications.?Monitor network performance and conduct short- and long-range capacity planning.?Develop and maintain network documentation and standard operating procedures.?Propose cost-effective network design enhancements based on current usage and future requirements.?Coordinate third-party maintenance and restoration support at remote sites.Compensation: $38/hr to 43/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less