Job Search Results for health

Remote Call Center Supervisor

At our growing telehealth company, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly ten... More million prescriptions shipped, we've been included on Forbes' "Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow.None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. What You'll Be Doing: *The majority of your day will be spent overseeing the performance of our call center teams dedicated to patient services and support *You will lead a team of Customer Experience Specialists that are supporting phone service *Establish requirements for reporting, and work cross-functionally to implement and deliver those reports *Work collaboratively with leaders and team members to set training and quality assurance plans to ensure members are receiving their medication in a timely manner *Help to forecast staffing needs based on expected and observed program performance *Manage performance expectations with our front-end patient support staff *Become an expert with our support software systems, including Zendesk, Talkdesk, Five9 *Find creative ways to reduce friction and make our customer experience more seamless *Perform other duties as assignedMust be able to work one of these two shifts: -- Tuesday-Friday 9:30 AM-6 PM PST, Saturday 6 AM-2:30 PM PST, Days OFF Sunday & Monday-- Monday-Thursday 9:30 AM-6PM PST, Sunday 6 AM-2:30 PM PST, Days OFF Friday & SaturdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AI Engineer

The Sr. AI Engineer role within IT Service Delivery is responsible for the global delivery and evolution of the enterprise AI solution. Additionally, this role will provide direction and design for... More automation services and implementing generative AI technologies. The Sr. AI Engineer will design, develop, and deploy state-of-the-art AI solutions using advanced techniques such as machine learning, deep learning, natural language processing, computer vision, and reinforcement learning. You will collaborate with cross-functional teams to understand business requirements, identify AI opportunities, and translate them into technical solutions. This role is critical in ensuring we collectively achieve our IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand and Simply Work, Anywhere, Anytime.Position Responsibilities may include, but not limited to: *Implement and optimize AI algorithms and models to ensure high-quality performance and scalability. *Conduct research and stay up-to-date with the latest advancements in AI and related fields; integrate new techniques and methods to enhance existing models and algorithms. *Lead and mentor a team of AI engineers, providing guidance, support, and performing code reviews to ensure high-quality deliverables. *Collaborate with software engineering teams to integrate AI solutions into existing systems and applications. *Develop and maintain technical documentation, including design specifications, implementation details, and user guides *Conduct statistical analysis and interpret the results to guide and optimize the organization's decision-making process. *Build AI models from scratch and help product managers and other stakeholders with analysis and implementation. *Transform machine learning models into APIs that can be integrated with other applications. *Stay current with new and emerging technology and industry trends to identify solutions that may benefit the business. *Leverage monitoring and other analytical tools to measure security, performance and health of the IT Infrastructure and drive continuous service improvement of employees, processes, and technologies. Provide capacity planning, trend analysis, and resource utilization reporting to manager and improve application environment and infrastructure performance and prevent issues. *Other projects or duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Project Manager

Insight Global Is looking for a PM to join one of our clients. This is a fully remote role. For medium- to large-sized projects, the project manager will collaborate with business and IT partners to... More determine and implement the project scope. These business-oriented initiatives, which emphasize end-to-end process optimization, frequently involve modifications to data, processes, and/or system configurations. The PM is in charge of applying project management knowledge, skills, tools, and techniques to project deliverables, procedures, and systems while operating with little direction. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Oracle Functional Financial Analyst

A FIN Functional Analyst is a professional who specializes in the functional analysis of financial systems within the Shared Business Operations Center. Their primary responsibility is to understand... More the financial processes flows and configuration of a new Oracle Fusion implementation of GL, FA, CM and Projects. This role will work with the various Finance teams across the organization and partner with various cross-functional teams on issue resolution. This role will be responsible for reviewing quarterly product releases, production support, and enhancements requests. Additionally, this role may collaborate with the Enterprise Application team on technical design of integration with current legacy applications. This role also interacts to assure the company complies with industry controls and compliance policies as well as help maintain training and process flow documents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Outbound Customer Service Rep

Insight Global is seeking an Outbound Customer Service Representative for a telehealth and nutrition client based out of San Francisco. The goal of this company is to help people make healthy changes... More to their lifestyle by meeting with Registered Dietitians virtually. This is a free benefit through their insurance, and your role will be to call eligible candidates who are referrals from healthcare providers or care coordinators who have suggested their patients meet with a dietitian. You will calling to educate them on the client's services and the value of meeting with a Registered Dietitian. You will then sign them up for different packages and get them excited about starting to meet with the dietitian. You are the first point of contact that most people will have, so your ability to connect with people is crucial! The main responsibilities include: ? Make high volume outbound calls to referrals and explain the benefits (an average of 70+ calls per day)? Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone? Set up packages of appointments with Registered DietitiansAddress any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

.NET Developer (Remote in Florida)

Insight Global is looking for a .NET Developer join a clients team. This person will be involved in .NET development, production support, and enhancements. This person must sit in the state of... More Florida.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Power BI Engineer

Power BI EngineerA client in Louisville KY is looking for a Power BI engineer to join their team and help them leverage the power of data to improve their educational outcomes and student... More satisfaction. As a Power BI engineer, you will be responsible for designing, developing, and maintaining BI solutions using Microsoft Power BI and other related technologies (SQL and SSRS). You will also collaborate with other data analysts, educators, and stakeholders to understand their data needs and provide them with insightful and interactive reports and dashboards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Customer Service Agent

Insight Global is looking for 2 Customer Service Agent looking to work for a large healthcare company in Torrance, CA, this person needs to be 50 miles from Torrance. This position would be 9-5:30 PM... More with some later evening/weekend flex, and fully remote. In this role, you would be scheduling appointments, answering inbound calls and emails. This individual should expect to have 65+ communications per day with members, whether that is via phone, email, etc.Register patients and the public for classes, assist patients with access to educational, emotional, and financial resources. They may also follow up with patients who were to call a specialist to schedule their appointment but don't follow through.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Call Center Representative (Part 14: PDTRC)

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. You will be selected for one of the below programs: (They are very similar)Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.You will be selected for one of the below programs: (They are very similar)Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.Responsibilities:*Primary work will come from inbound calls, outbound calls, and email support requests (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Project Manager

A large home healthcare company is hiring a Senior Project Manager to join their Revenue Cycle team. The Project Manager will discover, develop, implement, and execute on a project that consists of... More merging and integrating multiple RCM practice management systems and developing future road maps. They will collaborate closely with the vendor's project manager to enhance the applications capabilities within the company. They will be working in a hybrid Agile/Waterfall environment and utilizing Confluence, Jira, MS Teams, MS Project, Zoom, and Excel. This position is mainly remote with travel required on an as needed basis (~ two times per quarter) for large meetings.Compensation: $67/hr to $70/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less