Job Search Results for real estate

An Insight Global client will be performing wide-ranging facility management services to include but not limited to: planning, programming, design, asset management, construction inspection, energy... More management, real estate, environmental, cultural resources, space planning, CAD, GIS, cost estimating, and numerous other functions. Ideal candidates will have knowledge and/or experience with federal contracts and/or the Air Force Civil Engineering Squadron. They will also have a strong enthusiasm to ensure the cadets and future Air Force Leaders live and learn in state-of-the-art facilities and have the necessary resources to serve our country to the best of their abilities. This position is full time and located on-site at the USAFA. The expected start date is March 1, 2026. In the role of Programmer Lead your duties are predominantly intellectual in nature and vary depending on each project?s needs. The position requires discretion and judgment based upon knowledge of Unified Facilities Criteria, Air Force Programming requirements e.g. DAFMAN 32-1084 and Air Force Institute of Technology programming course instruction e.g. WMGT 423. We'll count on you to: - Be responsible for managing the Facility AMP and coordinate project authorizations independently, reflecting a leadership role within the installation planning team. - Lean on your deep technical knowledge of AFI 32-1032 and AFI 32-1023 for planning and programming appropriated fund maintenance, repair, and construction projects for garnering funding from higher headquarters. - Have a deep understanding of the facility programming process to articulate the requirements and benefits of each project to the Air Force as well as any adverse impacts not approving a project may have. - Identify project requirements (define project scopes) to satisfy current and future mission needs. - Provide advice and assistance to the Engineering Flight in writing, coordinating, and processing DOD Form 1391s in support of Facility Sustainment Restoration Modernization (FSRM) and Military Construction (MILCON) projects. - Manage the development of 1391's, threshold reporting and compliance with AFI's. - Develop rough order of magnitude (ROM) construction cost estimates utilizing government provided software (similar to RS Means). - Be responsible for a wide range of detailed deliverables including justifications, space requirement calculations, site plans, coordination with HHQ authorization tools, and the integration of funding timelines with construction schedules. - Provide advice in development of the Base Comprehensive Asset Management Plan (BCAMP). - Provide advice with documenting requirements and acquiring both the authority and resources necessary to accomplish the work. - Provide advice with obtaining and verifying information to justify and gain Congressional funding approval. - Provide advice in support of working with Civil Engineering Operations Flight and other USAFA mission partners through asset management to develop requirements. - Provide advice in support of generating documentation in pre-acquisition efforts for FSRM and MILCON projects. - Develop and submit project lists (e.g., BCAMP, MILCON, Unspecified Minor Military Construction (UMMC), Energy Resilience and Conservation Investment Program (ERCIP), etc.). - Perform other duties as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a rapidly growing, multi-entity organization in Austin, TX to hire their first-ever Tax Director! This is a fully onsite position (M?F) offering a rare opportunity... More to build and lead the company?s tax function from the ground up - shaping strategy, modernizing processes, and earning meaningful equity as a true owner in the business.If you bring a strong technical background in corporate taxation, ideally from public accounting at the Manager or Senior Manager level, with experience supporting multi-entity, fast-scaling organizations with significant intercompany activity, this role is an exceptional fit.About the PositionReporting to senior finance leadership, you will own all direct and indirect tax operations across a complex, expanding environment. This includes compliance, reporting, tax accounting, and long-term planning as the organization scales and adds new entities. You?ll assess the current tax landscape, implement tax technology, build scalable processes, and collaborate cross-functionally to ensure accuracy, efficiency, and strong compliance. You?ll also manage relationships with external tax advisors and support incentive-driven initiatives such as R&D credits, sales & use tax, franchise tax, and other corporate tax opportunities.Key Responsibilities- Lead all tax operations, including compliance, reporting, and strategic planning- Oversee the preparation and filing of federal, state, and local income, franchise, and property tax returns across all legal entities- Manage ASC 740 income tax provisions, deferred taxes, FIN 48, and ETR analysis- Direct property tax filings and R&D credit initiatives- Serve as the primary liaison for auditors and external tax advisors- Research legislative and regulatory changes and advise leadership accordingly- Identify automation opportunities and implement improved tax processes and tools- Lead and mentor internal tax staff or manage outsourced partnersCompensation & Benefits- Salary: $150,000 to $180,000 (commensurate with experience, skills, and education)- Equity ownership- 100% employer-paid medical/dental/vision- 401(k)- Unlimited PTO- Additional benefits includedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Maintenance HVAC Technician located near Kalamazoo, MI. Looking for a person that has a 20?30-minute commute. You will join a highly respected real estate company and... More will be a part of their facilities team. Main function of this role is to travel to multiple commercial facilities to operate, maintain, troubleshoot, and repair facility equipment on all systems. This individual must assure that equipment is being maintained in any energy efficient, safe manner, and down time is reduced to a minimum by anticipation of necessary repairs and keeping records of past operating experiences. You will be expected to perform inspections and repairs to assigned property interior and exterior areas, including wars and flooring, installed fixture, roofing systems, lighting etc. You will be given a company van, work cell phone, uniform, and equipment as needed to perform job functions. Administrative Tasks?Submit P-card Receipts Daily ?Update work order status in real time ?Utilize CMMS systems such as Corrigo for all work performed. ?Perform Vehicle Safety Inspection ?Escalating problems or issues to Customer and Manager in a timely manner ?Attend work and safety meetings as required ?Any and all other duties and tasks assigned. Physical Work Requirements: ?Lifting up to 80 lbs. ?Working from heights. ?Frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead. ?Working in adverse conditions (i.e., extreme cold,?extreme?hot). ?Driving for long periods of time. ?Climbing a ladder with a 300 lb weight limit while carrying a tool bag weighing approximately 20 lbs. ?Climbing a ladder up to 30 feet. ?Must be available for Call-in work and perform other duties as required. Job Responsibilities:?Performance of ongoing preventive and repair response work orders on facility mechanical, electrical, and other installed systems, equipment, and other components.?Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned buildings.?Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations.?Respond effectively to all emergencies.?Prepare and submit to management summary reports listing conditions found in the performance of assigned work and recommend and/or suggest action to be taken.?Study and become familiar with the various items of equipment, and the methods required to use them properly, that are required in everyday activities. This to include building automation systems, fire / life safety systems, and any other building related equipment.?Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them.?Maintain compliance to State, County, or City Ordinances, Codes, or Laws.?Must be willing and able to support any afterhours building related activity as required.?Attend periodic training seminars.?Other assigned operational tasks as may be typically expected of the Mobile Engineer role.?Candidate will be provided tools required to perform assigned work scope.Compensation:$30/hr to $38/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Essential Duties And Responsibilities Architecture & StrategyDefine and continuously evolve the data architecture across the Digital Products and PlatformsTranslate business and technical goals into... More scalable and resilient platform designs.Own and maintain architectural roadmaps, standards, and decision frameworks.Act as the bridge between architects, SME/Analysts, data engineers, and analytics teams to ensure alignment and compliance with platform standards.Data Engineering & Platform DeliveryDesign and implement modern ELT/ETL pipelines using tools like Spark, Python, SQL, Scala, and cloud-native components (e.g., Databricks).Design and implement Data Modelling using Relational DB/NoSQL DB?s.Proven Hand-on experience in Databricks & Unity Catalog.Manage data ingestion from heterogeneous sources including ERP, CRM, IoT, and third-party APIs.Guide hands-on development of robust, reusable, and automated data flows.Governance, Metadata, and QualityImplement and enforce data governance frameworks including data lineage, metadata management, and access controls.Develop data models (ERDs, dimensional and 3NF) and define canonical data representations.Collaboration & LeadershipReview solution designs and provide architectural guidance to engineering teams.Mentor technical staff while fostering best practices and continuous improvement.Collaborate with DevOps to embed CI/CD, version control, and environment automation across the data lifecycle.Continuously assess and improve platform reliability, scalability, performance, and cost-efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Maintenance HVAC Technician located near Kalamazoo, MI. Looking for a person that has a 20?30-minute commute. You will join a highly respected real estate company and... More will be a part of their facilities team. Main function of this role is to travel to multiple commercial facilities to operate, maintain, troubleshoot, and repair facility equipment on all systems. This individual must assure that equipment is being maintained in any energy efficient, safe manner, and down time is reduced to a minimum by anticipation of necessary repairs and keeping records of past operating experiences. You will be expected to perform inspections and repairs to assigned property interior and exterior areas, including wars and flooring, installed fixture, roofing systems, lighting etc. You will be given a company van, work cell phone, uniform, and equipment as needed to perform job functions. Administrative Tasks?Submit P-card Receipts Daily ?Update work order status in real time ?Utilize CMMS systems such as Corrigo for all work performed. ?Perform Vehicle Safety Inspection ?Escalating problems or issues to Customer and Manager in a timely manner ?Attend work and safety meetings as required ?Any and all other duties and tasks assigned. Physical Work Requirements: ?Lifting up to 80 lbs. ?Working from heights. ?Frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead. ?Working in adverse conditions (i.e., extreme cold,?extreme?hot). ?Driving for long periods of time. ?Climbing a ladder with a 300 lb weight limit while carrying a tool bag weighing approximately 20 lbs. ?Climbing a ladder up to 30 feet. ?Must be available for Call-in work and perform other duties as required. Job Responsibilities:?Performance of ongoing preventive and repair response work orders on facility mechanical, electrical, and other installed systems, equipment, and other components.?Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned buildings.?Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations.?Respond effectively to all emergencies.?Prepare and submit to management summary reports listing conditions found in the performance of assigned work and recommend and/or suggest action to be taken.?Study and become familiar with the various items of equipment, and the methods required to use them properly, that are required in everyday activities. This to include building automation systems, fire / life safety systems, and any other building related equipment.?Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them.?Maintain compliance to State, County, or City Ordinances, Codes, or Laws.?Must be willing and able to support any afterhours building related activity as required.?Attend periodic training seminars.?Other assigned operational tasks as may be typically expected of the Mobile Engineer role.?Candidate will be provided tools required to perform assigned work scope.Compensation:$30/hr to $38/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client will be performing wide-ranging facility management services to include but not limited to: planning, programming, design, asset management, construction inspection, energy management,... More real estate, environmental, cultural resources, space planning, CAD, GIS, cost estimating, and numerous other functions. Ideal candidates will have knowledge and/or experience with federal contracts and/or the Air Force Civil Engineering Squadron. They will also have a strong enthusiasm to ensure the cadets and future Air Force Leaders live and learn in state-of-the-art facilities and have the necessary resources to serve our country to the best of their abilities. This position is full time and located on-site at the USAFA. The expected start date is March 1, 2026. In the role of Energy Manager, we'll count on you to: - Work with our project teams to achieve energy-efficient building and system design - Work with designers, architects and engineers from the beginning of the design process through construction documents to help optimize energy performance - Manage or participate in energy audits of existing buildings to identify and investigate energy conservation and utility cost reduction measure - Participate in charrette process and/or initial project meetings to discuss energy goals - Recommend energy-efficient design solutions and energy-efficient technologies, including lighting, HVAC and building envelope measures - Serve as a resource to other team members regarding state-of-the art building systems, such as advanced control strategies, daylighting design, natural ventilation, cogeneration and photovoltaic systems - Develop detailed energy models using DOE-2 compliant software - Prepare documentation required for obtaining LEED energy credits - Serve as the base energy manager for the United States Air Force Academy - Identify program energy management projects for execution via Energy Conservation Investment Program (ECIP), Federal Energy Management Program (FEMP), MILCON, and Energy Service Contracts (ESC) such as ?Energy Saving Performance Contracts (ESPC) and Utility Energy Service contracts (UESC) - Manage ECIP and FEMP programs, which includes preparation of programming documents; engineering analysis of energy and cost savings; preliminary cost estimates; life cycle cost analyses for submission to the government - Conduct facility energy and water conservation audits of at least 10% of facility square footage per year utilizing UESC and ESPC contracts. Invoices are to be validated on a monthly basis - On monthly basis, calculate and validate utility rates for each reimbursable consumer on base to ensure accurate billing. Provide rate calculations and results to the Contracting Officer?s Representative and Civil Engineer Resource Advisor - Prepare quarterly reports for 10 Civil Engineer Squadron (CES) on Energy Performance Index, and Metering and Budgeting Program. - Respond to 10 CES data calls addressing current items of interest involving energy management - Serve as the base focal point for utility programs and data compilation. Provide monthly utility consumption and cost data into Defense Utility Energy Reporting System. Submit reports to higher headquarters on a quarterly basis within 15 days after the reporting quarter. - Support all applicable DoD energy targets and Air Force energy reduction goals for USAFA. Brief the Government on status at periodic energy steering group meetings. - Schedule, coordinate, and conduct Energy Management Steering Group meetings at least quarterly - Assist in the preparation for and participation in client and stakeholder information meetings, site data collection visits, stakeholder interviews, charrettes, and in-progress project reviews - Plan, coordinate, staff, or otherwise arrange for the development, funding, processing, and management of energy projects - Provide government with life-cycle cost effectiveness information for energy projects - Review current client sustainability and energy utilization, technology, and methodologies, and provide recommendations to assist with energy and sustainability goal attainment - Develop DD Form 1391 energy project programming documentation to include parametric cost estimate, alternatives analysis, and project requirement calculations - Determine the feasibility of alternative energy generation methods, special financing for Federal energy projects. - Perform site visits to any of the USAFA site locations to assist with communication, establish standard business processes, and ensure policy compliance. - Participate in control systems and energy master planning efforts. - Perform other duties as needed Preferred Qualifications - 10 years experience in DOD energy management - Prior Air Force Civil Engineering Squadron experience preferred - Ability to work in person and on site at United States Air Force Academy - Ability to pass a background check - Certified by the Association of Energy Engineers (AEE) - An attitude and commitment to being an active participant of our employee-owned culture is a must - This position is subject to a governmental background checkWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Chicago office 5 days a week. The shift is 9AM-6PM. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Summary: The Segment Risk Manager is responsible for oversight and administration of credit risk strategy programs for a business segment. Individual will have responsibility for driving and... More overseeing key credit risk activities for the assigned Commercial Business Units. Key risk activities include identifying, monitoring, measuring, mitigating, and reporting on the Business Units risk and control environment related to credit risk.Additionally, this position will support other Segment Risk Specialists and Managers through direct or indirect reporting lines as a credit subject matter expert. Duties & Responsibilities:Evaluate effective of controls and escalate as appropriate.Identify issues and write clear actionable action plans related to credit process.Validate findings related to credit process including but not limited to replicating work product of Commercial Portfolio Managers and related staff.Direct self-monitoring and testing activities to ensure that they are performed in accordance with Corporate Risk Management requirements.Evaluate the adequacy and effectiveness of enterprise and regulatory controls and the resulting risk and control self-assessments.Deliver timely escalation of all issues requiring attention to senior management.Work with business segment management to ensure that the overall risk function is effectively supporting strategic goals.Collaborate with audit/business segment/corporate risk to address issues with plausible action plans and target dates.Act as the central point for receipt and distribution of important risk information for the business segment and reciprocate the flow of information back to corporate risk management.Ensure business segment adheres to corporate and business unit policies and procedures.Must be aware of and keep abreast of credit risk associated with assigned business segment.May or may not have managerial responsibility.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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