Job Search Results for help desk

An employer in Arvada, Co is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 4 other technicians and dealing with level 2 technical issues.... More This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.Pay ranges: $25-28 per hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking to hire a Service Desk Technician to join their Integrated Operations Center. This team specializes in level 1 and some level 2 triage and is the first level of... More escalation for all IT issues. The right candidate will be looking to learn, excel, and grow on this team with excellent communication and customer service skills coupled with an understanding of the importance of service desk's role in the organization. The role will entail being onsite 5 days a week. If performance metrics are hit, they will have the ability to work in a hybrid environment after the first month.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Service Desk Analyst for a 3 month contract onsite 3 days a week in Edmonton, Alberta. This Resource will be joining an internal IT service desk supporting an Edmonton... More power generation company. They will be handling service requests through Service Now to help troubleshoot/resolve requests for access managment, active directory, basic MS azure & MS software issues, and more. Typical volume will be 10/15 incidents/service requests a day, otherwise this resource will be cleaning up active directories and writing knowledge articles. The success resource will have 3 year of experience in a similar role, strong written/verbal communication and can quickly be productive with minimal training.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Huntsville, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to: ? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle change requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A utilities client in the PNW is looking for a Service Desk Associate to work hybrid in the Tacoma/Renton area Washington. This individual will act as a first point of contact supporting the company... More for information systems user problems, including traveling to different locations to help with mobile device set-up. They will also respond to routine hardware/software problems and complete tickets through Service Now. Ideally this person will be technically savvy, have great communication skills, and have a desire to learn new things.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Scope of Work:* These individuals will work for the client's Incident and Operations Management Section* Responsible for Advanced enterprise level Service Desk support and may be the first contact... More for answering any calls to the 24x7 Service Desk or will be the first level of escalation to resolve an incident. These staff will perform basic and advanced phone and remote support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night work shifts will be required as needed.* May assist in monitoring Network Operations Center (NOC) alarms, making tickets, and contacting ON-Call resources as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An Insight Global client is currently looking for an IT Technical Support Engineer to join their team. This individual will be the liaison between the business and the customers to help support their... More needs. This individual will provide technical support across multiple platforms including PC. Printers, mobile, chrome books, and desktops. This person will provide support for both hardware and software with the customers. This position will pay an hourly rate of 20-25/hour depending on expertise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a skilled and detail-oriented Data Center Operations (DCO) Technician to join our team. The DCO Technician will be responsible for maintaining the day-to-day operations of our data... More center, ensuring optimal performance and uptime. Key duties include monitoring system performance, performing routine maintenance, troubleshooting hardware and network issues, and ensuring compliance with safety and security protocols. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. If you are passionate about technology and thrive in a dynamic setting, we encourage you to apply.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Globals is looking for a Tier 2 IT Support Analyst to join their team in Manas, VA. This primary responsibility of the candidate will be taking phone calls from a phone queue,... More answering chats, working the unassigned queue and being the desktop support point of contact for the 100 onsite end users. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in the Carlsbad, CA area is looking for an IT Operations Analyst III to join their team to sit on-site in Boston, MA or Carlsbad, CA. The successful candidate will play a pivotal role in... More optimizing and managing IT operations to ensure maximum efficiency, reliability, and security across the organization. This position involves providing advanced Level 2 and Level 3 support for line-of-business applications, including Office 365 administration, Okta, Entra, SharePoint, Veeva, and Cayosoft account creation. Responsibilities also include diagnosing and resolving complex technical issues, monitoring system performance, supporting high-profile meetings such as inspections, audits, and data readouts, and implementing strategic improvements to enhance our IT infrastructure and end-user support. In later months of this position, this individual will help support and serve as the primary contact for MSPs and vendors, evaluate performance, manage contracts, and collaborate with procurement teams to optimize support processes and ensure seamless integration with internal IT functions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less