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Support Analyst - POS

- Oversee vendor support and assist, assess, and drive technical support requests to resolution. - Research, investigate and determine potential root cause of technical issues, using existing web... More portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions. - Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services. - Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions using web portals, tools, dashboards, and existing vendor/escalation point support teams. - Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and dutiesAdditional tasks or duties, as assigned by ManagementWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Certified Pharmacy Technician

Insight Global is looking for Prior Authorization Technicians to work fully remote in support of one of our large healthcare clients. Within this role, this person will provide patient care by... More removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients. Below are the key responsibilities for this role:Directly communicate with insurance companies to facilitate the approval of medications.Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.Review prescriptions with doctors' offices to ensure optimal care of the patient.Keep complete and accurate records of patient communications.Assist patients in the management of their pharmacy insurance claims.Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.Communicate directly with patients over the phone to assist them in all aspects of medication compliance.Research and investigate information to enable strategic decision-making by others.Manage, organize, and update relevant data using database applications.Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.Identify trends, resolve problems; recommend improvements; implement change.Actively participate in process improvement initiatives.Act as a value-added business partner to stakeholders throughout the organization.Protect organization's value by keeping information confidential.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Minimal in or out of state travel may be required.Perform other duties as assigned. Hourly Pay Range: $20/hr-$22/hr based on experienceWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Product Manager

A large retail company is seeking a dynamic and technically proficient Product Manager to spearhead the development, integration, and optimization of customer engagement platforms and AI-driven... More solutions for a large retail company. This role will own the roadmap and execution of retail-focused customer service tools, including a Salesforce-based Case Management system, AI-powered virtual agents, and omnichannel communication platforms like IBM Watson Assistant or Twilio Flex. Key responsibilities include defining a strategic roadmap for retail customer engagement tools, acting as a liaison between retail business units and technical teams, leading AI agent design and optimization, managing Salesforce Service Cloud enhancements, executing within an Agile framework, and driving data-driven improvements to enhance customer satisfaction and operational efficiency. The ideal candidate will blend deep retail customer service expertise with hands-on experience deploying automation and AI tools to enhance customer experiences and streamline retail support operations.-- Apply today! Pay rate: $70-$90/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Network Engineer

Bachelors degree in Engineering, Information Technology, Computer Science, or equivalent experience preferred.1015 years of experience in network engineering with a focus on deployment and... More implementation.Certifications such as CCNP, CCIE, or equivalent (Cisco/Arista certifications preferred).Experience working in production data centers, Enterprise Networks routing/switching, and firewalls.Proficiency with networking tools and technologies, including ERP, MS Office, and service management platformsExpertise:High proficiency in routing protocols (BGP, OSPF, EIGRP, IS-IS) and troubleshooting skills in complex network environments.Strong experience with switching technologies, including Nexus, Catalyst Switches, spine-leaf and SDA architecture.Hands-on experience in Managing and deploying SDA (Wired & Wireless infrastructure) using Cisco Catalyst Center (formerly DNAC)Strong knowledge on VxLAN and LISP.Hands-on experience on LAN technologies including QoS and Dot1x.Knowledge on Cisco ISE.Familiarity with DMZ, Firewall, load balancer, and DDI (DNS, DHCP and IP Schema).Leadership and Mentorship:Proven ability to mentor and work with existing engineers to build strong, collaborative teams.Strong decision-making skills with a focus on achieving measurable results.Innovation and Attention to Detail:A passion for seeking new, better ways of doing things, with a meticulous focus on detail.A proactive mindset to identify and resolve potential issues before they arise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior MLOps Engineer - INTL India

Analyzing, designing, developing and managing the data pipelines to release scalable Data Science models. The ML/Ops Engineer is expected to deploy, monitor and operate production grade AI systems in... More a scalable, automated and repeatable way.Create and maintain a scalable code to deliver AI/ML processes.Design and implement the pipelines for building and deployment of ML models.Design dashboards to monitor a system.Collect metrics and create alerts based on them.Design and execute performance tests.Perform feasibility studies/analysis with a critical point of view.Support and maintain (troubleshoot issues with data and applications).Develop technical documentation for applications, including diagrams and manuals.Working on many different software challenges always and ensuring a combination of simplicity andmaintainability within the code.Contribute to architectural designs of large complexity and size, potentially involving several distinctsoftware components.Work as a member of a team, encouraging team building, motivation and cultivating effective teamWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

INTL- Data Entry (Colombia)

An employer is looking for a Data Entry candidate to join their team remotely. You will primarily be tasked with data entry, validation, management and analysis efforts related to the clients menu... More management system. This team is in charge of updating promotions, new products, removing data and overall ownership of the data flowing through the menu systems. You will ensure all functionality is reflecting properly for end users and all product/ pricing data is accurate. You will also assist with new product launches, process documentation, cleansing data for upload, and content management. Additional tasks may include assisting with data manipulation related to the CMS migration to Contentful, troubleshoot data flow issues, and validate changes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Accountant

An employer is looking for a highly skilled accountant to join one of our largest national clients for a remote opportunity. In this role you'll join a growing team and work to support their... More accounting functions including journal entrees, cash management, financial reporting and debt service coverage. This team owns multiple properties (45) primarily focused on senior and assisted living, therefore any previous experience with accounting within the property management space will help you succeed on this team. This team also uses Great Plains, therefore experience using this software is a huge plus. Additionally, a CPA is preferred, but not needed.Responsibilities:End to end ownership of multiple facility financial statements, including:-Journal entry preparation and posting-Monthly account reconciliation and documentation-Month end analytical reviews of revenue and expenses-Collaborating with shared services accounts payable team on invoicing and accruals-Maintaining adequate documentation to support financial statements of assigned facilities-Maintaining ongoing working relationship with Executive Directors and office managers of assigned facilities to ensure that facilities receive financial support and information is accurate.-Participate in operations reviews, budget preparation and any other necessary meetings or training for assigned facilities.-Provide cash management and banking relationships for assigned facilities.-Research open accounting issues, document findings, and assist with identifying solutions to those issues.-Ensure that debt or rent payments are paid timely and recorded accurately in the financial statements.-Maintain bond and debt covenant calculations for assigned facilities, as applicable.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

ServiceNow Developer

Insight Global is seeking a ServiceNow Developer with experience in Software Asset Management (SAM) implementation and Workday integration. This person will be crucial in driving digital... More transformation and operational excellence across the client's organization, ensuring that the asset management and HR processes are seamlessly automated, optimized, and efficiently managed. The ideal candidate has a strong understanding of ServiceNow platform capabilities, has hands-on experience with SAM implementation, and is adept at integrating Workday data and processes into ServiceNow.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Integrations Developer

One of our largest Retail Clients is looking for 4 Integration Developers to join their team. They will be responsible for developing, maintaining and managing systems, software tools and... More applications and interfaces between internal and external systems. Participate in the full lifecycle of software development including: requirements gathering, solution design, development, testing and support focus on the development and testing of software. Integrating systems using internal and third-party APIs. Rotational on-call duties, supporting 24/7 processes critical to retail operations. They will monitor, analyze, design and develop modifications and changes to existing systems to enhance performance and functionality. Key contributor to the development of applications and system interfaces supporting their various CRM, ERP, POS and Dealership, membership and web systems running within our environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tableau Developer

Collaborate with subject matter experts, database administrators, data stewards andothers to ensure the accurate collection and analysis of reporting requirements;including new data requirements,... More reporting layout and distribution needs. Create Tableau dashboards with interactive visualizations, trends and drill-downs, alongwith user level security. Gather, analyze and document business requirements, functional requirements and dataspecifications. Design and implement a solution to create the required reports, which includes ad-hocand standard reports, and also includes tabular reports in dashboards. Define best practices for Tableau report development. Create Tableau scorecards and dashboards using stack bars, bar graphs, scattered plots,geographical maps and Gantt charts. Create custom hierarchies to meet business requirements in Tableau Create action filters, parameters and calculated sets for preparing dashboards andworksheets in Tableau. Publish customized interactive reports and dashboards and report scheduling usingTableau server. Administer user, user groups and scheduled instances for reports in Tableau. Generate dashboards with quick/context/global filters, parameters and calculated fields. Utilize stored procedures and UDF functions (i.e., model library) for complex queries. Assume an active role in quality assurance (QA) and user acceptance testing (UAT) forreporting solutions by providing unit/integration testing support, attending teammeetings and preparing documentation Publish, batch and customize interactive reports and dashboards using Tableau server Conduct periodic tuning of Tableau Server dashboards to minimize the data and renderrefresh cycles to optimize the end-user experience. Develop data and reporting KPI dashboards Manage user access and reporting/dashboard access Assist in developing best Tableau deployment practices, including development,governance and maintenance Provide production support for Tableau users by assisting in troubleshooting of reportingand technical issues Automate monitoring and server job processes Develop complex worksheets and dashboards including financial dashboards Develop ad-hoc data sets for end users Set up Tableau training sessions for end users to create their own dashboards Work directly with the end users to gather information for building dashboards Set up security and permissions on dashboards and worksheets Write complex SQL queries to extract data for the dashboard Specialization in designing enterprise solutions with visualizations and data-discoverytools Understanding of Tableau and its advanced features including calculated fields,parameters, table calculations, row-level security, R integration, joins, data blending anddashboard actions Ability to analyze and obtain insights from complex/ large data sets Hands-on experience building groups, hierarchies, bins, table calculations, etc. Excellent SQL writing skills Familiarity with installation, configuration, patching and upgrading of Tableau tookacross environments Strong creativity, analytical and problem-solving skillsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less