Job Search Results for remote customer service

Helpdesk Analyst

IT Helpdesk Agents are responsible for providing support for all technologies used by our Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our... More Operators, Team Members and each other.If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of our culture by fostering collaboration and community.Provide an effortless customer experience through online or phone response to make it easy forrestaurants to get answers and solve problems? Utilize ticketing system to communicate and thoroughly document issues and opportunities? Manage ticket queue daily to make sure all tickets are updated and communicated resolvedeffectively? Diagnose and troubleshoot simple and complex issues for both IT hardware and software byutilizing all available resources provided, such as remote access tools, automation scripts, andmonitoring platforms? Using KCS methodology, contribute to the knowledge base by flagging, editing and creatingarticles? Follow all Standard Operating Procedures? Advocate for the restaurants and own issues until completion? Maintain restaurant and business acumen by attending and pass all required training toadequately support the platforms and restaurants? Support departmental goals such as Quality, Customer Satisfaction and other key metrics.? Adhere to published work schedule and maintain excellent attendance? Demonstrate relentless teamwork through collaboration on team projects and initiativesTraining will be Local onsite at the support center-After training the role will be 100% Remote. Training shift will be ; M-F , 8-5 for 3- 4 weeks and then candidates work assigned schedule.Monday-Saturday Work Week with an Off day between (Tuesday, Wednesday, or Thursday)Different Shifts Available- Must be Flexible to work either of the below shifts until the position is offer/accepted and Permanent shift is givenShifts will be provided after training.Compensation: $15/hr to $17/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

GCP Platform Administrator - INTL - India (14248ed4)

A Fortune 50 client is seeking a skilled and experienced GCP Platform Administrator to join their Enterprise Data Analytics Platform team. As a GCP Platform Administrator, you will be responsible for... More managing and maintaining our Google Cloud Platform infrastructure, ensuring the availability, scalability, and security of our cloud-based systems and services both IaaS and PaaS services. Your primary focus will be on deploying, configuring, and monitoring GCP resources, optimizing performance, and providing technical support to internal teams. You will play a critical role in ensuring the smooth operation of our cloud infrastructure and enabling seamless cloud-based solutions. This role is 100% remote in India, however candidates mut be willing to work between the hours of 1PM IST 10PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Commercial Escrow Assistant

Insight Global is looking for a Remote Commercial Escrow Assistant to work at an industry leading title company. We are seeking a dedicated professional to provide escrow services for commercial... More transactions, ensuring that all aspects of the process are handled with precision and integrity. This role involves facilitating real estate closings by delivering a consistently high level of customer service and maintaining proactive communication with both internal teams and external clients. The ideal candidate will be responsible for guiding all parties through the closing process, resolving issues efficiently, and fostering a seamless and trustworthy transaction experience from start to finish.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Commercial Escrow Officer

Insight Global is looking for a Remote Senior Commercial escrow officer to work at an industry leading title company. We are seeking a professional who can provide escrow services specifically... More tailored to commercial transactions, ensuring accuracy, security, and compliance throughout the process. This role requires someone who excels at facilitating real estate closings by delivering exceptional customer service and maintaining proactive, clear communication with both internal teams and external clients. The ideal candidate will be responsible for guiding stakeholders through each step of the closing process, resolving issues efficiently, and fostering a seamless transaction experience built on trust and responsiveness.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Secret Software Engineer

Insight Global is looking for a highly skilled software engineer to join one of our large federal contracting clients to support complex tasks for design and implementation of a new software system.... More The ideal candidate will work as an Agile team member developing new features, coordinate with others on the team on architecture, information security, DevSecOps, requirements, testing, and configuration management. This individual is expected to demo work for the client's customer, delivering on customer commitments. This position will be fully remote with day-to-day core responsibilities that include, but are not limited to:?Develop and maintain multiple React applications in a microservice architecture?Design, maintain, and consume RESTful APIs and GraphQL?Write unit and/or integration tests to ensure high-quality and resilient user experience?Work closely with designers, testers, other developers, and requirement manager to ensure alignment on expected functionality?Participate in code reviews, and provide constructive feedback?Daily Scrums in Agile framework; receiving/solutioning tickets through JiraHourly compensation: $45/hr - $75/hrSalary upon conversion: $95k - $150kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL India - Senior AI/ML Engineer

Insight Global is seeking a remote senior INTL (India) AI/ML Engineer to join a Fortune 10 retail pharmacy client. This person will be joining the team responsible for supporting the organizations... More retail shopping applications. This AI/ML team will be using customer data to increase sales and elevate customer pain points during their shopping/check out experience.Compensation:$12/hr to $16/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Exchange Administrator

Insight Global is seeking an experienced Exchange Administrator to join a dynamic IT team during a major enterprise email migration. This role will focus on transitioning from Exchange 2016 to 2019... More and ultimately to Exchange Online, supporting a growing user base of nearly 20,000 accounts.Important: This role is focused on Exchange Online migrations only?NOT full Microsoft 365 administration (Teams, SharePoint, etc.). The ideal candidate will have deep technical expertise in Exchange environments, Active Directory, and PowerShell automation, with a proven ability to manage migrations and troubleshoot complex mail flow issues.This is an exciting opportunity to work on a high-impact project that will shape the future of our enterprise email infrastructure. This is an amazing remote opportunity working EST hours with a desired salary of $110,000?$130,000, full benefits, matching 401k, PTO, and Holiday PTO.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Ingestion Engineer-INTL India

Insight Global is sourcing for a Data Ingestion Engineer to join a global consulting firm assisting in a continuous monitoring and risk project. This position will require critical thinking and... More ability to identify and solve problems through expertise. The ideal candidate will have strong experience in data ingestion methods, such as extract and load techniques through scripting and/or tooling, streaming, API consumption, and replication. Experience analyzing performance bottlenecks and providing enhancement recommendations; you have a passion for customer service and a desire to learn and grow as a professional and a technologist. Experience developing strategies for data ingestion (from multiple sources) into Snowflake using FiveTran, Python, AWS glue, Snowpipes. The ideal candidate will have excellent communication and professionalism, with experience working cross functionally with stakeholders. This position will be a 6-month contract role with opportunity for extension. This will be a fully remote role in India working 11:30-7:30 PM IST Monday-Friday. Pay-rate: $15-20/hour USD. Exact pay rate will depend on experience and other factors.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insurance Verification Specialist

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system.Reads physicians orders to determine services requested and to assure order validity.Obtains new medical record numbers for all new patients.Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor.Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes.Re-verifies all information at time of registration process.Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors.Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy.Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements.Collects the co-pay amount at each visit and provides a receipt to the patient.Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Sr. IAM Engineer

Insight Global is looking for a Sr. Identity and Access Management Engineer to sit remote and work EST hours for a large reinsurance client. This role will be joining the cybersecurity team and will... More work with a 3rd party vendor to implement an identity governance solution, which in this case is Saviynt. This role will involve supporting the environment from the engineering side and helping with there are new applications or integrations. This role will support the platform, Saviynt and other single sing on work like Entra ID for integrations and risk-based policies. On the customer side they use ping identity. This role will be 75% hands on engineering work and 25% working on processes/ architecture work and researching solutions. The ideal candidate will have strong experience designing and integrating IAM solutions, automating IAM processes and contributing to development and maintenance. Other duties of this role will include leading the integration of IAM solutions with existing systems, ensuring compatibility and compliance with security standards. They will Implement role-based access control (RBAC), Least-Privilege, and Zero-Trust principles, contributing to the development and maintenance of IAM solutions ? PingOne SSO, Saviynt Enterprise Identity Cloud, Entra ID. Lastly, they will monitor and enhance IAM security posture through continuous improvement and threat mitigation. Pay is around 65-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less