Job Description
A customer is seeking a fully remote Claims Application Support Analyst.
- Provide day-to-day application support across claims platforms
- Troubleshoot and resolve production issues, service tickets, and user inquiries
- Execute code deployments and system updates
- Support testing cycles, including validation in lower environments
- Assist with an upcoming system upgrade initiative
- Maintain detailed documentation and audit evidence to support compliance requirements
- Collaborate with internal teams to ensure system performance and reliability
- Can pay $50-55/h
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 5+ years of experience in application support or production support environments
- Hands-on experience supporting claims systems (healthcare preferred)
- Strong experience with SQL / SQL Server for querying and troubleshooting
- Experience with testing cycles and system validation
- Strong documentation skills in regulated or compliance-driven environments
- Experience with Plexis Claim Manager (PCM)
Nice to Have Skills & Experience
- Quantum Choice (QC)
- Background working in legacy or client-server environments
- Exposure to APIs or system integrations
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.