Job Search Results for remote customer service

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Agile Product Delivery Manager/Sr. Scrum Lead - INTL - India

?Drive End-to-End Product Delivery:oOversee the delivery of product increments from planning to release.oEnsure timely and high-quality delivery of initiatives, epics, features in alignment with the... More product roadmap.oFacilitate, govern and guide planning sessions and workshops for product discovery or initiation.oSupport Product Teams in Prioritization and Estimations of Product features through various techniques like RICE, KANO etc.oManage dependencies across squads to ensure smooth and timely progress on product deliverables.?Facilitate Release Planning and Management:oWork with Product Owners and chapter leads to plan and execute product releases.oSupport pre and post product release activities including L2 support alignment.oImprove agility in processes and tools to reduce time to market and enable faster deployments to productions.oEnsure frequent releases to gather customer feedback and iterate based on insights.oEnsure Quality of the deliverable is maintained by tracking Defect metrics like leakage, defect aging etc.?Facilitate Risk Management:oIdentify risks that may impact product delivery and mitigate them proactively.oAddress impediments and escalate issues to stakeholders when needed.?Metrics and Reporting:oTrack key metrics and OKRs such as velocity, lead time, cycle time, and predictability to evaluate squad's performance.oUse data-driven insights to identify bottlenecks and areas for improvement.oReview with Product Owners, product performance (e.g., C-sat, adoption, product KPIs).oEnsure product development efforts align with desired outcomes and results.oCreate dashboards and reports that provide clear visibility into product development progress for stakeholders like Portfolio leadership, sponsors etc.?Coach on Agile Processes:oGuide teams in adopting Agile practices like Scrum, Kanban, or a hybrid approach tailored to the product development context.oCoach cross-functional teams, product leaders, and stakeholders to embed Agile mindsets and practices that foster adaptability, autonomy, and innovation. Act as a catalyst for organizational change by challenging the status quo and co-creating improved ways of working.oEnsure Agile ceremonies (e.g., Daily scrum, retrospectives, planning) are productive and value driven.oContinuous Improvement: Encourage teams to reflect on processes and identify areas for improvement during retrospectives.oEncourage culture of inspect and adapt and failing fast through Sprint Reviews.?Support Team Enablement:oFostering a Collaborative Environment: Build a psychologically safe space for team members to communicate openly and take ownership of their work. Promote a culture of accountability and self-organization.oEncourage opportunities of Innovation and Experimentation.?Partner with Product Owners:oTo ensure delivery aligns with the product vision and business strategy.oTo define and track OKRs successful completion.oIn backlog prioritization to maximize business value and strategic impact.oTo identify stakeholders and actively manage expectations.This is a 3-month contract position, with no extensions. This position can sit fully remote in India, working standard IST hours.Rates: $12-15/HR USD Exact compensation may vary based on several factors, including geographic location, skills, experience, and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Certified Pharmacy Technician

Insight Global is looking for Prior Authorization Technicians to work fully remote in support of one of our large healthcare clients. Within this role, this person will provide patient care by... More removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays. Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients. Below are the key responsibilities for this role:?Directly communicate with insurance companies to facilitate the approval of medications.?Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.?Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.?Review prescriptions with doctors' offices to ensure optimal care of the patient.?Keep complete and accurate records of patient communications.?Assist patients in the management of their pharmacy insurance claims.?Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.?Communicate directly with patients over the phone to assist them in all aspects of medication compliance.?Research and investigate information to enable strategic decision-making by others.?Manage, organize, and update relevant data using database applications.?Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.?Identify trends, resolve problems; recommend improvements; implement change.?Actively participate in process improvement initiatives.?Act as a value-added business partner to stakeholders throughout the organization.?Protect organization's value by keeping information confidential.?Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.?Minimal in or out of state travel may be required.?Perform other duties as assigned. Hourly Pay Range: $20/hr-$22/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Staff Engineer

Our Healthcare Insurance Client is looking to hire a AI Staff Engineer. This position will be remote work from home with an annual salary of $190-$240K.We are looking for a Staff AI Engineer who... More isn?t afraid to use all their knowledge and communication skills to tackle complex problems. Our ideal candidate is detail-oriented and able to collaborate on the improvement of our software and systems. You will be involved in the structural design process, estimating costs, and performing quality control throughout the stages of implementation. A first-class staff engineer will be someone whose engineering expertise translates into streamlined and cost-effective processes.To ensure success as a Staff AI Engineer, you should demonstrate specialized engineering knowledge and experience while designing, providing guidance, and implementing solutions to complex problems. You will work with business, information, and technology teams to recommend and implement technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.Key Responsibilities?Lead the end-to-end design, development, testing, deployment, maintenance, and enhancement of highly scalable, reliable, and secure AI services and applications utilizing AWS Bedrock (including Foundation Models, Knowledge Bases, Agents), the Converse API, AWS SageMaker, AWS Lambda, Amazon S3, and other relevant AWS AI/ML and core services.?Architect robust, efficient, and secure AI/ML computing infrastructures and application stacks capable of handling large-scale data processing and inference demands.?Design and implement solutions leveraging the AWS Bedrock Converse API for unified interaction with foundation models, incorporating advanced features like tool calling and multimodal input processing (text, image, documents).?Develop and implement Retrieval-Augmented Generation (RAG) patterns using AWS Bedrock Knowledge Bases, integrating proprietary data from sources like Amazon S3 and leveraging vector databases to enhance model relevance and accuracy.?Build comprehensive solutions that effectively integrate Bedrock's managed services with custom components, such as AWS Lambda functions for implementing Bedrock Agent actions or custom data processing logic.?Actively research, evaluate, and stay current with the latest advancements, trends, and research in AI/ML, particularly in generative AI, foundation models, large language models (LLMs), and evolving AWS capabilities. ?Champion and implement responsible AI practices, ensuring fairness, transparency, security, and ethical considerations are integrated throughout the development lifecycle, potentially leveraging tools like AWS Bedrock Guardrails.?Collaboration: Collaborate with cross-functional teams, including product managers, architects, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives?Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less