Job Search Results for remote customer service

Remote Technical CSR (Fri-Tu 7-4p CT)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Tier 1 CSR (M-W 2-11p, Th-F 3-12a CT)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Technical CSR (Wed-Sat Midnight- 11 AM, 4 shift x 10 hrs)

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... More working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$19 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Appeals & Grievances Coordinator (Florida)

An employer is looking for a remote Appeals & Grievances Coordinator who will be responsible for managing and resolving appeals and grievances related to dental insurance claims. This role requires... More strong analytical and communication skills, attention to detail, and the ability to work independently in a remote environment while collaborating with internal teams and external stakeholders.Key Responsibilities- Review, research, and process appeals and grievances in compliance with company policies and regulatory requirements.- Draft clear, professional written responses and documentation for appeals and grievances.- Utilize Microsoft Word, Excel, Adobe, and Outlook for reporting, documentation, and communication.Apply critical thinking to analyze complex cases and identify appropriate resolutions.- Communicate effectively with members, providers, and internal departments to gather necessary information.- Maintain accurate records and ensure timely follow-up on all cases.- Set up and manage remote workstation; troubleshoot and engage with IT support as needed.- Perform outbound calls to providers and members regarding claims.- Leverage patient/member services experience to ensure empathetic and effective communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Systems Engineer

Insight Global is seeking a motivated MTS, Corporate IT professional to join a dynamic team supporting identity, devices, SaaS platforms, and end-user operations. This role requires strong... More organizational skills, collaboration, and a willingness to learn while working within established systems and processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service.Key Responsibilities?Deliver IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly.?Manage and support MDM fleet for macOS, iOS, and Windows devices.?Provide onsite assistance for basic network troubleshooting and A/V systems.?Administer and optimize identity and SaaS platforms (e.g., Okta), including integrations and role-based access controls.?Coordinate hardware procurement and asset management; maintain accurate inventory throughout lifecycle.?Create and maintain clear, accessible IT documentation for technical and non-technical audiences.?Support IT initiatives by managing priorities, executing projects, and communicating updates to stakeholders.?Maintain security hygiene through access reviews and identity security tasks.?Assist with onboarding and offboarding processes for employees and contractors.?Develop simple automations to reduce manual work and improve operational efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Business Analyst - INTL India

Day-To-Day:A Global Medical Equipment company headquartered in San Diego, CA is seeking a remote technical business analyst to join their team. They will be responsible for analyzing and gathering... More requirements from internal business stakeholders and working alongside a team of solutions architect to develop and implement effective solutions in regard to CRM, ERP and contact center technologies. This role involves working closely with contact center managers and agents to understand their needs and challenges, balancing long-term strategic goals with short-term operational needs, and identifying opportunities to streamline contact center processes. The ideal candidate will develop user stories and acceptance criteria to drive functional, non-functional, and system requirements for development teams, and partner with cross-functional teams across different time zones.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

GCP Platform Administrator - INTL - India (14248ed4)

A Fortune 50 client is seeking a skilled and experienced GCP Platform Administrator to join their Enterprise Data Analytics Platform team. As a GCP Platform Administrator, you will be responsible for... More managing and maintaining our Google Cloud Platform infrastructure, ensuring the availability, scalability, and security of our cloud-based systems and services both IaaS and PaaS services. Your primary focus will be on deploying, configuring, and monitoring GCP resources, optimizing performance, and providing technical support to internal teams. You will play a critical role in ensuring the smooth operation of our cloud infrastructure and enabling seamless cloud-based solutions. This role is 100% remote in India, however candidates mut be willing to work between the hours of 1PM IST 10PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Finance Report Manager

A client of Insight Global is looking for a remote finance report manager to work within their financial department. This manager will provide expert guidance, advice, and development support to the... More Reporting and Analytics team. They will be responsible for directing all work activities associated with the design, build, test, implementation, and migration of reports, including management of the review and sign off process with Functional Leads. This role understands the design and security of the Workday solution and the impact of providing reports to user. They will oversee development of simple to complex reports, including matrix, advanced and composite reports, utilizing Workday Report Writer, Prism, Discovery Boards, Office Connect, Worksheets, Dashboards and Analytics as well as other organizational tools and available technologies with a focus on design and performance. This candidate needs to come from a financial background and must have a strong background in writing reports all finance modules, such as grants, GL, payroll, cash management, projects, assets, customer accounts, and endowments. They will need to be very analytical in order to identify trends, opportunities, and identify reusable reports. This position is remote but must sit in AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image... More repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less