Job Search Results for remote customer service

Remote DevSecOps Engineer

A client of Insight Global is looking for a DevSecOps engineer to support a federal client. We are seeking a DevSecOps Engineer to support on delivering large-scale CI/CD and container orchestration... More services across Hybrid Cloud environments. This role serves as the technical product owner for core DevSecOps tools?including CloudBees, Artifactory, SonarQube, and Snyk?ensuring their scalability, performance, and availability. The candidate will define and drive technical roadmaps for platform enhancements, security updates, and feature delivery, while providing architecture guidance and operational oversight for EKS clusters at scale. Collaboration with security and compliance teams is essential to meet FISMA Moderate and government-specific controls. The role also involves engaging with ADOs and CMS stakeholders to gather feedback, provide enablement resources, and represent DevSecOps services in governance and customer-facing forums. A strong focus on automation, standardization, and self-service capabilities for developers is key.Compensation: $50/hr. -- 53/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Director of Health Plan Business Testing

Insight Global is looking for a Remote Director of Health Plan Business Testing for a large healthcare company. This individual must reside in one of the approved remote states listed below. This... More candidate will lead all testing activities for Customer Operations functional areas, including working with extracts & vendor teams: Direct and oversee comprehensive testing efforts across all functional areas of Customer Operations. Collaborate closely with vendor teams and internal stakeholders to ensure seamless integration and execution of testing processes, including the management of relatedextracts and data. Functional areas include Claims, Encounters, Benefits Configuration, Claims & Pricing Configuration, Enrollment, Appeals & Grievances, and Contact Center/Customer Service.? Focus is specifically in QNXT & CSC core applications, and all ancillary systems: Provide specialized leadership in testing for QNXT and CSC core applications, ensuring all ancillary systems are thoroughly tested for compatibility and performance. Leverage deepknowledge of these systems to optimize testing strategies and outcomes. Looking to pay around $74 hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote SAP Functional Consultant - MRP

Pay Rate: $50hr - $70hrThe candidate shall serve as a technical expert in the Material Requirements Planning (MRP) processes. Business processes include but are not limited to highly customized MRP... More activity that should take place to improve material availability, contain costs, and keep excess inventory to a minimum. The candidate shall assist the Government in ensuring all RICEFWs are documented as to why, how and what the RICEFWs will be used for to support MRP sustainment processes.The candidate shall understand the security roles that can execute the MRP process and how that access is differentiated (i.e., ABC display MRP results, while XYZ can execute a MRP run), monitor the MRP process, and troubleshoot and provide remediation if required. The candidate shall be required to understand the lifecycle of service requests, Help Desk Tickets, change items and the software development. The candidate shall recognize MRP integration points with othertransition packages.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Enterprise Data Modeler Specialist

Insight Global is seeking an Enterprise Data Modeler Specialist to support a federal customer. The ideal candidate will provide enterprise architecture focusing on enhancements, repository maturity,... More framework development, and modeling/diagrams. Some of the day-to-day responsibilities include:?Redefine and document the customer's EA practices and repository using the most current Strategic Plan, Office of Management and Budget (OMB) guidance, Federal Enterprise Architecture (FEA) Reference Models, and industry best practices.?Enhance, maintain, and update the EA Repository, ensuring alignment with OMB guidance, Treasury standards, and IT policies.?Support the refinement of the customer?s EA Framework, including documentation of policies, glossary, models, and business rules.?Create and maintain enterprise-level models, diagrams, and canvases (e.g., baseline and target states, capability maps, system interaction models) to support analysis, governance, and decision-making.?Provide support to the Architecture Review Board (ARB) and related governance processes, including preparation and evaluation of review materials, meeting documentation, and recommendations to ensure compliance with EA standards.?Provide mentoring, documentation, and on-the-job knowledge transfer to government staff to improve internal EA capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Optical Network Engineer II

Insight Global is looking for a skilled Optical Network Engineer to manage design planning, record creation, and capacity fulfillment across the U.S. and Canada. This role involves collaborating with... More Project Managers and Engineers to address issues during capacity projects and designing DWDM networks per standards and future growth needs. The candidate will provide direction in circuit design, review capacity requests, and maintain customer commitments in our database. Additionally, the role includes supporting field operations, managing workload priorities, and participating in operations-related projects. Strong interpersonal skills and the ability to work around obstacles to meet deadlines are essential.Pay: $40/hourDuration: 12 month contract, extensions/conversion possibleLocation: remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote (East Coast) - Sales Manager

Insight Global is seeking a Sales Manager for one of our dental implant client?s based in Boston, MA. This role will be able to sit remotely (need to be local to the East Coast) but does require... More travel about 30% of the time. To start, the role will be focused on building and maintaining strong relationships with current clients and ensuring excellent customer service. We are looking for someone who can develop and execute strategies to drive growth targeted at new and existing clients. You will be the sole salesperson in the U.S managing the pipeline from lead generation to closing sales, ensuring that sales targets are consistently met. The idea of this role is for someone to come in and build out the sales team under them. You will work with marketing teams to develop and implement promotional activities and sales campaigns. In addition to that, you will be required to prepare and present sales reports, forecasts, and performance analysis to senior management. Additional responsibilities will include: - Handle negotiations, pricing, and contract discussions with clients to maximize revenue - Actively seek out new business opportunities through networking, industry events, and cold calling - Provide feedback and market insights to improve the company's product offerings and service delivery - Maintain up-to-date knowledge of industry trends, competitors, and product innovations - Travel as necessary to meet clients, attend events, and promote the company?s services and productsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote - Director of Payer Enrollment

About the Role:As Director of Payer Enrollment, you will play a crucial role in the leadership of ourPayer Enrollment team. Our PE Team is core to our business and is responsible for making surepayer... More enrollment execution runs smoothly. You are succeeding in this role when the PE team is:scaling efficiently, making high quality, data-driven decisions, and embracing a culture ofcontinuous process improvement.We?re looking for someone who has the ability to act tactically as well as strategically,possesses extensive work experience related to task-based workflows and quality metrics(KPI?s), as well as a demonstrated ability to drive results across a variety of workstreams. Theideal candidate is extremely comfortable conducting ongoing performance analysis and is ableto identify meaningful opportunities with both internal and external stakeholders and define andimplement subsequent action plans.The role will report directly to the Senior Director of Operations.Responsibilities:? Develop and manage Payer Enrollment leaders at various levels of professional tenure.Help your direct reports grow their skills via mentorship, 1:1s, and reviews? Support measuring and planning for the team?s performance, capacity, and growthtargets? Implement new, as well as optimize existing, tools, processes, systems, and productsthat streamline the Payor Enrollment team?s work and increase their efficiency/accuracy(i.e standardized playbooks, communication templates, training materials, resourceguides, automation features, advanced tooling, etc.)? Works with both internal and external stakeholders to resolve complex providerenrollment issues as they arise? Owning, measuring, and providing insights on renewal forecasts, customer health,customer surveys, and product usage.? Serve as the primary point of contact for customer-facing issues related to overallperformance and/or quality to effectively resolve escalations.? Manage and improve the systems that help support the team?s processes. Currentsystems include proprietary and public ones (e.g. Front, GSheets, Salesforce)? Design and conduct training regarding provider enrollment process and systems/processimprovement initiatives? Constantly learn about industry best practices and bring new ideas to the organizationabout how to drive efficiency, growth and customer outcomes? Direct ownership over Medallion?s PE function to consistently drive operationalexcellence and cost efficiency.? Certifications: Consider requiring or preferring certifications such as CPCS (CertifiedProvider Credentialing Specialist) or CPMSM (Certified Professional Medical ServicesManagement).Industry Network: Established relationships with payer representatives and industryassociations.? Crisis Management: Experience managing large-scale disruptions (payer policychanges) with resilience and minimal customer impact.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote SAP Functional Consultant - IMWM

Pay Rate: $50hr - $70hr- Performs system-wide analysis regarding the allocation of enterprise application functions. - Develops analysis of system design in coordination with designers, architects,... More developers, and business analysts. - Analyzes software development, hardware configuration, and system reliability, maintainability, and availability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Night Shift - Tier I/II Desktop Support Technician

Insight Global is looking for a Tier I/II Desktop Support Team to act as the first line of defense for all IT tickets and engaging in high customer service activity for a financial/insurance client.... More This team will be responsible, but not limited to the following:? Engaging with offshore contractors ? 10 Tickets per day (phone, thru system, walk up)? Phone support? Remote Support? Password resets? VPM Troubleshooting? Install / Uninstall software ? Basic security (phishing, report suspicious activity) protect hardware? Troubleshoot AV in conference roomsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

L3 CIAM Auth0 Engineer

A client of Insight Global is seeking experienced CIAM Operations Engineers (L3) with 5-7 years of expertise in Customer Identity and Access Management to support high-volume authentication systems... More for external users. This role focuses on providing critical operational support for customer-facing identity systems, troubleshooting authentication issues for pilots, airlines, and other Jeppesen product users.Key Responsibilities ? Customer Authentication Support: Provide technical support for external users experiencing login issues, authentication failures, and access problems with Jeppesen?s aviation software products ? Ticket Triage & Resolution: Manage CIAM-related tickets, troubleshoot customer authentication flows, and resolve issues with customer login experiences ? Log Analysis: Analyze authentication logs to diagnose customer login failures, token issues, and integration problems with customer-facing applications ? Auth0 Platform Operations: Support and maintain Auth0 CIAM platform configurations for customer authentication ? Customer-Facing Troubleshooting: Diagnose and resolve issues like 401 errors, MFA failures, password reset problems, and SSO integration issues for external users ? Escalation Management: Escalate complex customer identity issues to IAM Architects and Auth0 Support when needed ? Integration Support: Support authentication integrations between Jeppesen?s customer-facing applications and the Auth0 CIAM platform ? Documentation: Maintain accurate records of customer authentication issues and resolutions using JiraThis is a fully remote contract position that pays between 15- 20 USD/hour. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less